75% lettings valuation accuracy
85% lettings fee satisfaction
GSL Lettings offers a comprehensive, uncomplicated and experiencedservice to both Landlords and Tenants for letting property in Scotland.GSL Lettings has become 'the' letting agent for excellent customerservices as it is independent, run by local people for local people withextensive knowledge and experience of today's letting industry andmarketplace. 'GSL has ...
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GSL Lettings offers a comprehensive, uncomplicated and experienced
service to both Landlords and Tenants for letting property in Scotland.
GSL Lettings has become 'the' letting agent for excellent customer
services as it is independent, run by local people for local people with
extensive knowledge and experience of today's letting industry and
marketplace. 'GSL has an extensive portfolio of property to rent
throughout Central Scotland including Glasgow, Edinburgh & Stirling.
Our mission is to provide unrivalled service throughout every aspect of
our business. It is what sets us apart from the rest and a difference
you will see from the start
We tailor our business to suit your needs providing an efficient,
effective and personal service, meeting and exceeding the standards
required in today's increasingly demanding market. Whether it is a Full
Management Service or a Tenant Find Service our team will guide you
through every stage of the letting process.
service to both Landlords and Tenants for letting property in Scotland.
GSL Lettings has become 'the' letting agent for excellent customer
services as it is independent, run by local people for local people with
extensive knowledge and experience of today's letting industry and
marketplace. 'GSL has an extensive portfolio of property to rent
throughout Central Scotland including Glasgow, Edinburgh & Stirling.
Our mission is to provide unrivalled service throughout every aspect of
our business. It is what sets us apart from the rest and a difference
you will see from the start
We tailor our business to suit your needs providing an efficient,
effective and personal service, meeting and exceeding the standards
required in today's increasingly demanding market. Whether it is a Full
Management Service or a Tenant Find Service our team will guide you
through every stage of the letting process.
Latest Reviews
View all Reviews 126
26th Feb 2024
reviewed by 'Andrew Smith'
22nd Aug 2023
reviewed by 'A Smith'
1st Aug 2022
reviewed by 'Steven'
20th Jul 2022
reviewed by 'Alex'
17th May 2022
reviewed by 'Audrey attigan.'
10th May 2022
reviewed by 'Andrew'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 85% | £350 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 7 | 40 | 7 | 1 | 0 | 0 | 0 | 1 | 4 |
Areas covered
- G1
- G6
- G2
- G9
- G3
- G10
- G11
- G4
- G43
- G7
- G5
- G8
- G5
Address
19 Blairtummock Place
Glasgow
City Of Glasgow
G33 4EN
0141 465 6600
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jan 06,2016
Jan 06,2016
6
people found
this helpful
this helpful
Avoid, avoid, avoid!! I own a number of properties in Glasgow and have used several different agents. GSL are among the worst. Unprofessional, rude, don't answer calls or emails and worst of all lie! I was charged for work that was never actually carried out ...
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Yes
Jan 13, 2016
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(1)
As a director of GSL Lettings I would like to investigate your issues. I would appreciate if you can advise the addresses of your properties in order that I can conduct a full investigation.
What I would like to say is that we never charge a landlord for work that has not been carried out and we would never withhold a landlords rent money if they were due to receive this unless there were monies owed for works carried out of which the landlord would be advised.
With regard to not being advise ...
Aug 28,2015
Aug 28,2015
1
people found
this helpful
this helpful
I am surprised at the negative feedback on the site as I have been a landlord with GSL for 5 years and I have only ever had a good service. All staff members have always been helpful and friendly and I have recommended them to many ...
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Jan 28, 2016
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(1)
Thanks Jim really appreciate your kind comments! ...
May 06,2015
May 06,2015
5
people found
this helpful
this helpful
The most rude, unprofessional letting company I have ever came across. I set up a viewing for then to be left in the rain for 15 minutes. Apparently the agent tried to cancel the viewing by calling the wrong number they had taken down. Scott the ...
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What agent could do to change your mind?
All the company had to do was apologize for making a customers wait for 15 min in the rain with no actual excuse for why it was cancelled.Attached Filesnbsp;
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Jan 28, 2016
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(1)
I have spoken to my co-director Scott Craig about your comments. He advises that he did apologise to you for the missed appointment however you were demanding to know what he was going to do about the missed appointment and I believe you wanted to lodge a complaint about the sales negotiator because of this. Sometimes these errors can be made and we try to do our very best to ensure this doesn't happen however there isn't really anything we can do about a missed appointment other than apologi ...
Mar 19,2015
Mar 19,2015
5
people found
this helpful
this helpful
From the very first phone call the staff were rude.
I was given unannounced visits which I was told they had let me know in advance via letter ( I recieved no such letter informing me of said visit)
They forgot to set up the very ...
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What agent could do to change your mind?
The deposit was twice the rent and after we had vacated the property they tried to only give us back half the deposit.... As they didn't know it was two monthsAttached Filesnbsp;
Comment on agent fees
The deposit was twice the rent and after we had vacated the property they tried to only give us back half the deposit.... As they didn't know it was two months
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Aug 28, 2015
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(1)
Please advise what property address you were living in as I would like to respond to your issues.
What I would say is that all of our properties do not accept dogs. I would point out there is no section of any lease that deals with animals in the property.
Standing Orders are managed by the individual that has the account and not a third party. We are unable to manage tenants deposits, therefore it is up to the tenant to ensure that their standing order is in place for their rent payme ...
Mar 18,2015
Mar 18,2015
5
people found
this helpful
this helpful
Mister Scott ( I think he is the owner/director of the agency) is horrible.
He lies and denies what he talks , when convenient and in order to make a point he does not use reason to do so, but raising his voice and screaming a ...
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What agent could do to change your mind?
No way!Attached Filesnbsp;
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Sep 04,2014
Sep 04,2014
4
people found
this helpful
this helpful
GSL is the worst letting agency I've used so far, and I've had some bad ones. While one of their clients, one enquiry took 2 emails and 3 phone calls to get an answer. The next took 4 phone calls. Each call or email I made, there was ...
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What agent could do to change your mind?
Be upfront with fees, especially when aquiring another letting agency. Return phone calls. Actually communicate information between staff. At least pretend to care. Keep to already negotiated agreements. Listen to grievances in person. Respond to grievances in person and not by a staff member. Be more mature with disgruntled customers.Attached Filesnbsp;
Comment on agent fees
I don't know what their usual fees are, because they never bothered to tell me. I was happy with what we had negotiated which was the same as the letting agency they had just acquired.
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Jan 05, 2016
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(1)
Mr & Mrs Train when we were dealing with your property last year and it went vacant my co-director, Steven Craig explained to you our fee structure. We had recently purchased a lettings portfolio from another agent of which you were a client. As advised to the clients of this agency we would honour the fees of this agency however we advised we would not be able to offer you a free rent guarantee which you wanted and you also wanted your property re-marketed for free. Mrs Train advised that ...
Jane
(47)
Chloe
(24)
Steven
(18)
Grace
(18)
Sharon
(7)
Hazel
(6)
Vendor Fees
No fees set.Landlord Fees
10% + vatTenant Fees
No fees set. Last updated at 19/10/2022, 4:24 PM by Sharon CampbellComplaints Procedure
Complaints Procedure
How to make a Complaint:
GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.
Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.
Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 3:24 PM 19/10/2022 by Sharon Campbell
How to make a Complaint:
GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.
Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.
Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Best Letting Agent in G33 
