GSL Lettings
4.4/5, 126 reviews
86% recommended
75% lettings valuation accuracy
85% lettings fee satisfaction
GSL Lettings offers a comprehensive, uncomplicated and experiencedservice to both Landlords and Tenants for letting property in Scotland.GSL Lettings has become 'the' letting agent for excellent customerservices as it is independent, run by local people for local people withextensive knowledge and experience of today's letting industry andmarketplace. 'GSL has ... show more GSL Lettings offers a comprehensive, uncomplicated and experienced
service to both Landlords and Tenants for letting property in Scotland.

GSL Lettings has become 'the' letting agent for excellent customer
services as it is independent, run by local people for local people with
extensive knowledge and experience of today's letting industry and
marketplace. 'GSL has an extensive portfolio of property to rent
throughout Central Scotland including Glasgow, Edinburgh & Stirling.

Our mission is to provide unrivalled service throughout every aspect of
our business. It is what sets us apart from the rest and a difference
you will see from the start

We tailor our business to suit your needs providing an efficient,
effective and personal service, meeting and exceeding the standards
required in today's increasingly demanding market. Whether it is a Full
Management Service or a Tenant Find Service our team will guide you
through every stage of the letting process.
GSL Lettings - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 75% 85% £350 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 7 40 7 1 0 0 0 1 4
Areas covered
  • G1
  • G6
  • G2
  • G9
  • G3
  • G10
  • G11
  • G4
  • G43
  • G7
  • G5
  • G8
  • G5
Address

19 Blairtummock Place
Glasgow
City Of Glasgow
G33 4EN
0141 465 6600

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
SAL LPS
Latest Properties

No Properties

“Excellent Service = Happy Customer...”

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Jun 23,2018
Minithumbup
Jane
By: 'Rashmi'
Jun 23,2018
0 people found
this helpful
We enjoyed living in this property that had been our home for more than 3 years. We never felt to be living in a rented property, all thanks to the professionalism and prompt service provided to us by Team GSL in resolving any issues (contracting, maintenance, ...
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Comment on agent fees
Not Applicable.
Was this helpful? Yes

“Just awful...”

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Apr 08,2018
Minithumbdown
By: 'Paula'
Apr 08,2018
2 people found
this helpful
Worst letting agent in Glasgow! Very unhappy landlord, they don't do anything they promise, inspections are not completed, terrible communication, rude staff. Do not go anywhere near this company....
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Was this helpful? Yes
By: Sharon
Apr 08, 2018
View all comments (1)
Very strange. We do not have a landlord by your name in your postcode area. Will report this as abuse unless you confirm your details ...

“Well well well... does not surprise me in the slightest ......”

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Dec 14,2017
Minithumbdown
Jane
By: 'AVOID'
Dec 14,2017
4 people found
this helpful
Well well well... does not surprise me in the slightest that this company has dreadful reviews. Started off great... initially spoke to a young girl a few times then after paying to secure the property I was passed to Jane. All great, good communication seemed ...
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Comment on agent fees
I’m down £330+ for rental of a flat that I never spent a single night in therefor I’ll go ahead and say bad.
Was this helpful? Yes

“I have bought two investment properties in Glasgow with GSL's ......”

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Nov 29,2017
Minithumbup
Steven
By: 'Mr'
Nov 29,2017
0 people found
this helpful
I have bought two investment properties in Glasgow with GSL's help at different ends of the housing market. GSL organised everything including solicitors, negotiation, furniture, finding tenants and Steven guided me through the process. Both properties where rented within days of the completion and I ...
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Comment on agent fees
Overall good
Was this helpful? Yes

“Having rented my property out over a few years I ......”

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Nov 21,2017
Minithumbup
Steven
By: 'David'
Nov 21,2017
0 people found
this helpful
Having rented my property out over a few years I had dealings with both Steven and sharon over the course , I found at all times both very efficient in managing and finding tenants for my property , any problems that occurred over the years where managed ...
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Comment on agent fees
Fees I found to be fair if not very good value in relation to service I received
Was this helpful? Yes

“competitively priced and on the doorstep for my property, up ......”

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Nov 20,2017
Minithumbup
Sharon
By: 'good'
Nov 20,2017
0 people found
this helpful
competitively priced and on the doorstep for my property, up until now I've had no issues with Sharon and would recommend Glasgow sales and lettings...
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Comment on agent fees
good
Was this helpful? Yes

“Steven is always on hand to answer any and questions ......”

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Nov 20,2017
Minithumbup
Steven
By: 'Andy'
Nov 20,2017
0 people found
this helpful
Steven is always on hand to answer any and questions I have. His honest opinion is always appreciated and would happily recommend GSL And especially Steven to family and friends....
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Comment on agent fees
The agents fees are reasonable and fair.
Was this helpful? Yes

“The guys have been very good. Used another agent before ......”

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Nov 17,2017
Minithumbup
Sharon
By: 'So'
Nov 17,2017
1 people found
this helpful
The guys have been very good. Used another agent before who made promises they didn't keep. I get a video of my property every 4 months or so and have been with them 8 months now and so far so good. Went with them cause they have ...
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Comment on agent fees
fees are comparable to other agents
Was this helpful? Yes

“Absolutely awful from start to finish, I ended up selling ......”

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Jan 17,2017
Minithumbdown
Sharon
By: 'disgruntled_landlord'
Jan 17,2017
5 people found
this helpful
Absolutely awful from start to finish, I ended up selling my flat due to the stress brought on by GSL's total lack of service. No quarterly inpection reports ever provided, let the flat to a single male without telling me this (who susequently moved his ...
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Comment on agent fees
Extortionate. Did not provide the service advertised at all.
Was this helpful? Yes
By: Disgruntled_landlord
Jan 17, 2017
View all comments (2)
This is probably the most prompt reply I have had from you yet Sharon. LPS said your failure to supply the inventory check in report to the person doing the check out hampered their ability to judge who caused the damage and so they refused most of my claim for redecorating the damaged walls. They also turned down my claim for cleaning. I told them I had done a deep clean prior to tenant moving in, carried out via GSL. They told me as you provided no evidence of this they couldn't uphold ...

“Really dry unwelcoming first dealing with Chloe. Had l not ......”

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Jan 10,2017
Minithumbdown
By: 'B.Donnachi'
Jan 10,2017
2 people found
this helpful
Really dry unwelcoming first dealing with Chloe. Had l not loved the property l wouldnt have continued. Passed to Grace? Told my homelet reference, which 'they dont get to see' proved me unsuitable for the tenancy. Homelet advised the Estate Agent makes the decision? My ...
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Was this helpful? Yes
By: Sharon
Jan 13, 2017
View all comments (1)
Barbara we did not proceed with your tenancy as we carry out enhanced HomeLet references which take references from previous landlords and employers etc. Not just a basic check which I pressume the other agent does. I am afraid that the information provided to us by HomeLet you were unsuitable for a tenancy and your holding deposit was returned to you within 48 hours in full. We have since re-let the property to a suitable tenant who has passed all enhanced references. We have no reaso ...

“Thank the lord ! We made it out of our tenancy ......”

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Nov 29,2016
Minithumbdown
By: 'Brooklyn'
Nov 29,2016
3 people found
this helpful
Thank the lord ! We made it out of our tenancy in one piece !! We had to leave our property because all the furniture was falling apart and GSL were doing diddly sqaut to help us. Then guess what happened, they tried to claim around £2000 damages ...
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Comment on agent fees
Fees were shocking !!
Was this helpful? Yes
By: Sharon Campbell
Nov 29, 2016
View all comments (1)
Would you be so kind to confirm who you are so I can look into your customer complaint. Please note we do no charge tenants fees for anything as this is against the law in Scotland. ...

“Worse slumlords iv ever come across. My daughter is in ......”

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Sep 05,2016
Minithumbdown
By: 'Sick'
Sep 05,2016
4 people found
this helpful
Worse slumlords iv ever come across. My daughter is in a damp ridden house that's so damp even the walls are crumbling. Been trying to get it sorted for over a year and now they are trying to blame her for it. Every time you ...
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Was this helpful? Yes

“Very helpful from he off when I was looking to ......”

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Jun 28,2016
Minithumbup
Jane
By: 'PNL'
Jun 28,2016
0 people found
this helpful
Very helpful from he off when I was looking to rent the property in Stirling. Could not be more helpful, even with the utility company taking 6 months to send the first bill through!...
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Comment on agent fees
Excellent: helpful, always on the other end of the phone if needed, and a pleasure to deal with!
Was this helpful? Yes

“I have just recently had my chimney rough casted bye ......”

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Jun 16,2016
Minithumbup
By: 'Mrs'
Jun 16,2016
0 people found
this helpful
I have just recently had my chimney rough casted bye a company from Kilmarnock I am extremely happy with the work that was done very good job done it's restored it and will prevent any future problems.Colin Campbell from GSL was supper efficient getting ...
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Comment on agent fees
Good
Was this helpful? Yes

“This company is the worst letting agents I have ever ......”

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Jun 14,2016
Minithumbdown
By: 'Unhappy'
Jun 14,2016
4 people found
this helpful
This company is the worst letting agents I have ever dealt with, they are rude and very unprofessional. They are only interested in speaking to you if you are not making a complaint or have a problem with the house you are in! J*e ...
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Was this helpful? Yes

“Having previously rented from another unmentionable company I have to ......”

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Jun 10,2016
Minithumbup
Jane
Steven
By: 'The'
Jun 10,2016
0 people found
this helpful
Having previously rented from another unmentionable company I have to say that Jane has transformed my idea of what a letting company is like for tenants. Jane is so friendly and professional, answers calls or emails as soon as possible and is a joy to ...
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Was this helpful? Yes

“Best letting agent I've had, absolutely no issue throughout the ......”

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May 27,2016
Minithumbup
By: 'Samantha'
May 27,2016
0 people found
this helpful
Best letting agent I've had, absolutely no issue throughout the tendency, all repairs were done really quickly. Very friendly staff. Would definitely rent from them again....
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Comment on agent fees
There was no agent fees.
Was this helpful? Yes

“Colin has been a great help in managing the property. ......”

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May 06,2016
Minithumbup
By: 'VQ'
May 06,2016
0 people found
this helpful
Colin has been a great help in managing the property. We are not developers and are renting out our property because we had to relocate for work. Colin has, and is, making this a simple and straightforward process for us. He is always happy to ...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes

“As a landlord who transferred to GSL as part of ......”

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Mar 29,2016
Minithumbup
By: '3'
Mar 29,2016
0 people found
this helpful
As a landlord who transferred to GSL as part of an acquisition, I had low expectations of the service I was going to receive based on the negative experience I had had with previous letting agents. However, this couldn't be further from the truth as ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Arranged a viewing date for a flat in east kilbride ......”

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Mar 07,2016
Minithumbdown
By: 'Laura'
Mar 07,2016
4 people found
this helpful
Arranged a viewing date for a flat in east kilbride very easily. I was told I would get a phone call an hour before the appt to make sure WE were attending. No call. Bad feeling straight away but we attend anyway. Sit there for ...
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Was this helpful? Yes
By: Sharon Campbell
Mar 08, 2016
View all comments (1)
Hi Laura, please accept my most sincere apologies that this happened. If I can accommodate you at any other time that suits you please let me know and I will arrange this personally myself. There was a mix up with the diaries and your appointment was put in the wrong sunday. I am so sorry that this happened. ...

“This company is extremely disrespectful to potential customers business, not ......”

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Feb 29,2016
Minithumbdown
Sharon
By: 'Ms'
Feb 29,2016
4 people found
this helpful
This company is extremely disrespectful to potential customers business, not interested in views of concerns or complaints, company director told me " You don't pay our wages so we don't owe you any explanation" this was in reference to me asking for an explanation for no ...
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Was this helpful? Yes
By: Sharon Campbell
Feb 29, 2016
View all comments (1)
In response to your comment Ms Calvin. You contacted our office to arrange a viewing for a property, the message was not passed on and the property was subsequently let to someone else. We apologised to you for this. The property then became available again as the prospective tenant did not pass their references and you were unable to view the property for 5 further days. The property was then Let again in between times by someone who was able to view before you. You felt you had the righ ...

“I have property up and down the UK and use ......”

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Feb 29,2016
Minithumbdown
By: 'Mr'
Feb 29,2016
5 people found
this helpful
I have property up and down the UK and use many different letting agents across many different cities so I have a wealth of experience in dealing with different letting agents. Some are great and some quite poor. But GSL Lettings are by far the ...
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Comment on agent fees
*
Was this helpful? Yes
By: Sharon Campbell
Feb 29, 2016
View all comments (1)
Mr Marshall - You instructed my colleague to organise a PCB to be changed at your property which was organised. Once the PCB was installed the boiler then broke down again a couple of days later. It then transpired that there were several issues with the boiler at your property which until the PCB was installed would not have been able to be diagnosed. As a landlord with a wealth of experience you will understand that to diagnose a boiler issue you need the boiler to switch on in the first ...

“STEER WELL CLEAR of GSL Lettings! GSL Lettings * have not ......”

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Feb 25,2016
Minithumbdown
By: 'Mary'
Feb 25,2016
7 people found
this helpful
STEER WELL CLEAR of GSL Lettings! GSL Lettings * have not deposited my tenants Deposits with any of the approved agencies, there has been no inspections done on my properties, the work carried out was sub standard, work carried out was not authorised, I had to ...
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Was this helpful? Yes
By: Mary Scott
Feb 25, 2016
View all comments (2)
Dear Sharon, I stand by my statement which is "Fully Factually Correct" - Which part are you saying is "Slanderous" 1: That you are withholding money? 2: That you do not inspect properties? 3: That you have refused to return my tenants "Rent Deposit" that should have been with one of the rent deposit schemes. 4: That you have refused to return the rent deposit or provide me with information of the account it is held in.? 5: That you are refusing to return the keys to both properties? 6: That th ...

“good service, always good response time to emails and always ......”

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Feb 17,2016
Minithumbup
Jane
By: 'Taylor'
Feb 17,2016
0 people found
this helpful
good service, always good response time to emails and always a friendly manner in dealing with requests. Been a great service since the beginning and always make sure that the customer is satisfied....
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Comment on agent fees
fees are good fair for the area
Was this helpful? Yes

“Having rented several properties in the past I have never ......”

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Feb 16,2016
Minithumbup
Jane
By: 'Sara'
Feb 16,2016
0 people found
this helpful
Having rented several properties in the past I have never had a particularly pleasant experience with letting agents. However, Jane is fantastic! Any questions or requests I have she gets back to me in a timely manner and keeps me informed about what's happening. From ...
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Was this helpful? Yes

“Chloe has been our personal agent at GSL for approx 12 ......”

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Feb 14,2016
Minithumbup
Chloe
By: 'Karen'
Feb 14,2016
0 people found
this helpful
Chloe has been our personal agent at GSL for approx 12 months now and we are delighted with the service that Chloe provides. We are always kept fully informed of any information regarding tenancies at the four properties we have listed with GSL. I can highly ...
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Comment on agent fees
We are happy with GSL's competitive fees.
Was this helpful? Yes

“Very happy with gsl ,rent always paid on time, any ......”

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Jan 28,2016
Minithumbup
Jane
Steven
By: 'edwin'
Jan 28,2016
0 people found
this helpful
Very happy with gsl ,rent always paid on time, any problems always sorted quickly and efficiently , always someone to give advice....
read full review
Comment on agent fees
Agents fees reasonable.
Was this helpful? Yes

“As I live and work overseas, it is important to ......”

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Jan 28,2016
Minithumbup
Steven
By: 'Andrew'
Jan 28,2016
0 people found
this helpful
As I live and work overseas, it is important to me to have a reliable, proactive Agent whom I can trust to get on with it. GSL Lettings in Hamilton are ideal - they take a load off my shoulders. I recommend them strongly....
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Comment on agent fees
Their fees are competitive
Was this helpful? Yes

“I am really pleased with the service I received from ......”

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Jan 26,2016
Minithumbup
Jane
By: 'Jean'
Jan 26,2016
0 people found
this helpful
I am really pleased with the service I received from GSL in particular Jane and Chloe were most helpful in making sure my property had all the necessary paperwork in place before I proceeded to let my property. They also achieved £25 PCM more than I ...
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Comment on agent fees
Good compared to other agents in the area their fees were quite reasonable I thought
Was this helpful? Yes
By: Sharon Campbell
Jan 26, 2016
View all comments (1)
Thank you for your kind comments Jean it is most appreciated. ...

“From my initial enquiry regarding the property I was interested ......”

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Jan 15,2016
Minithumbup
Jane
By: 'Ricky'
Jan 15,2016
0 people found
this helpful
From my initial enquiry regarding the property I was interested in, Jane was always on hand to provide information and guidance right through to close out of the lease all in a timely manner a good humour....
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Staff picture Jane
(47)
Staff picture Chloe
(24)
Staff picture Steven
(18)
Staff picture Grace
(18)
Staff picture Sharon
(7)
No image available Hazel
(6)

Vendor Fees

No fees set.

Landlord Fees

10% + vat

Tenant Fees

No fees set.
Last updated at 19/10/2022, 4:24 PM by Sharon Campbell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure

How to make a Complaint:

GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.

Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.

Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 3:24 PM 19/10/2022 by Sharon Campbell

Awards won by GSL Lettings

Regional Awards won by GSL Lettings

Individual Branch Awards

Glasgow, G33



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