Gibbs Gillespie
4.4/5, 828 reviews
87% recommended
96% sales valuation accuracy
97% sales fee satisfaction
When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would ... show more When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standard for the industry to follow. Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never rested on our laurels and continue to introduce new ideas and innovative practices. Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie. Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?

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Latest Reviews

 View all Reviews 828
5th Jun 2024
reviewed by 'Bianca'
“Five Star service from Kizzy! The moment I viewed the property, I was greeted with an agent that was vibrant, ......”
19th Feb 2024
reviewed by 'MRS NARGIS SIDDIQUI'
“My experience with Gibbs Gillespie in Rickmansworth was extremely disappointing and frustrating. We initially put an offer on a house ......”
12th Jan 2024
reviewed by 'Volodymyr'
“Wi were satisfied with the cooperation with agent Kizzy. All issues were resolved correctly, clearly, without delay. Agent Kizzy turned ......”
5th Jan 2024
reviewed by 'Rahul Bharat'
“Please avoid Gibbs Gillespie if you are tenant. If you do please read their terms and conditions.Worst experience.I ......”
30th Oct 2023
reviewed by 'rachel Murphy'
“I have been dealing with stevie at gibbs Gillespie and she has been amazing and so helpful. Always very quick ......”
17th Oct 2023
reviewed by 'Imran'
“Delighted with the service from Gibbs Gerrards Cross, particularly Charlotte Statham​ who was extremely helpful, honest, and professional during the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,000 £8,300,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
143 30 226 41 204 7 115 8 32 22
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Gibbs Gillespie Branches (view all 13)
Brentford, TW8
Gerrards Cross, SL9
Harrow, HA5
Lettings Hub, UB8
Northwood, HA6
Pinner, HA5
Pinner Sales, HA5
Rickmansworth, WD3

“10 winter days with no heating and 20 winter days with no hot water...”

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Mar 11,2019
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By: 'Private'
Mar 11,2019
1 people found
this helpful
The worst Property services ever! * is the worst and unprofessional Property Manager. They let me at -2Celsius degrees,10 winter days with no heating and 20 winter days with no hot water and no Rent discount! Even if I asked the prove that they communicate to ...
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“Con aritst...”

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Feb 14,2019
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Tomek
By: 'jason'
Feb 14,2019
4 people found
this helpful
After finding a property online offered by Thorgills my partner and I decided to proceed. we paid £512 admin fee, and also a £1000 referencing fee/deposit for the property, which is the highest on the market, which no one told us about. (Foxotn's charge £35 for referencing ...
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bad. £512 admin, £1000 referencing
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“Unprofessional and dishonest...”

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Jan 10,2019
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Chantelle
By: 'AA'
Jan 10,2019
2 people found
this helpful
This agency is just horrible. They are not able to show you contract before you would send them £500 even when tou gave them £150 for reference. Chantelle was quite offensive when we asked for contract. From her opinion we should trust her and that's how things ...
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Bad
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“Retention of 11% comission...”

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Nov 07,2018
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By: 'Total'
Nov 07,2018
2 people found
this helpful
This company found me a tenant and signed him up to an 18 month tenancy . He left after five months, meanwhile they took 11% comission over two months amounting to £3,563.84 and when he left to go back to Algeria leaving in the middle of the night leaving ...
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Bad because they took the whole lot up front for the eighteen months with the result that I only ended up with two months rent !! Plus a whole load of problems ongoing with court orders arriving constantlywhich I cannot send on to him or find him unless I go to Algeria !!
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“Liars!!...”

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Oct 28,2018
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Rob
By: 'Mr'
Oct 28,2018
5 people found
this helpful
I would like to warn people about this estate agent. I worked for the company as a Sales Broker recently and was asked on many occasions to do 'fake viewings' and in turn give 'fake feedback' to customers. What's worse is I was asked to ...
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“Fantastic...”

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Oct 14,2018
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Lucy
By: 'Alison'
Oct 14,2018
1 people found
this helpful
I would highly recommend Lucy as she went all out for us. Whenever we had a problem in our rental home, she would see to it straight away and then ring us to let us know what was happening. Very professional and a friendly person. ...
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“Huge Waste of Time...”

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Oct 02,2018
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By: 'Jacopo'
Oct 02,2018
0 people found
this helpful
Although I was ready to pay up to 6 months in advance, they asked for 12 months advanced payment. RIdiculous. They wasted a lot of my time and couldn't work anything out....
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“Massive Dissapointment...”

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Sep 29,2018
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By: 'Andrea'
Sep 29,2018
0 people found
this helpful
We had arranged a viewing for today. Got two calls from the agency to ask us if we are going to make the appointment. Got there earlier, not to waste time. The estate agent arrived late. Had absolutely no idea which property she supposed to ...
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“Thorgills...”

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Sep 25,2018
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Chantelle
By: 'Sil'
Sep 25,2018
0 people found
this helpful
Chantelle Leydon was upfront and honest about the rental market in Ealing from the moment we met. I would highly recommend her to anyone looking to rent in the area and certainly gave excellent advice throughout the process....
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Comment on agent fees
Absolute fair
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“Dishonest & Unprofessional...”

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Sep 19,2018
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By: 'GPM'
Sep 19,2018
2 people found
this helpful
Three words sum up this Agency: Dishonest, Disjointed, Unprofessional. We are a professional reputable DPS accredited property management firm and I as Director can say with no reservation at all that Thorgills are the most dishonest and unprofessional Agency whom I have ever transacted with ...
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“Gibbs Gillespie Pinner Branch...”

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Sep 10,2018
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Mathew
By: 'Vera'
Sep 10,2018
0 people found
this helpful
We are recommending Gibbs Gillespie as a letting agency as we found them helpful, professional and quickly actioned our request / enquiries. We wish to thanks Matthy Marchant, Stuart Glanfield and Eleanor Thompson for their help....
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Very helpful agents. We recommend Gibbs Gillespie as a letting agency as they are professional, friendly and helpful.
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“Utter Rubbish...”

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Aug 13,2018
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By: 'Agent'
Aug 13,2018
1 people found
this helpful
Do NOT use this company - You get rubbish advice (and most of it not correct) and they do not respond to your questions or formal complaints. They also falsify the truth. Please review other agents before choosing this company. They will only let you ...
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bad
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“Another bad review...”

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Aug 07,2018
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By: 'Dave'
Aug 07,2018
0 people found
this helpful
I have had my property on sale with this company for several weeks now and I have never seen such a comedy of errors followed by lies, cover ups and borderline fraud. Avoid at all costs!...
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Comment on agent fees
The fees are uncompetitive and check out the paragraph in the contract that does not allow you to terminate (EVER!)
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By: Timothy Gerrard
Aug 09, 2018
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We do not believe that this is a genuine customer review, as the name "Dave or "David" has no bearing on any recent transactions handled by this office in the corresponding price range. Furthermore the comment about our Terms of Business is factually incorrect as they comply with all the relevant legislation. We are members of the National Association of Estate Agents and regulated by The Property Ombudsman Scheme. I would invite "Dave" to speak with me personally at our Gerrards Cross Bra ...

“Do Not USE!!...”

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Aug 02,2018
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By: 'Ann'
Aug 02,2018
4 people found
this helpful
I have been letting my house for more than 20 years with the same agency mainly with overseas tenants. This year I had to change becasue of a change in the market and unfortunately chose Thorgills. They found me a 5 year tenancy but I had to ...
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No Comment.
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“One of the worst or even the worst!...”

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Jul 30,2018
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By: 'Avoid'
Jul 30,2018
1 people found
this helpful
Horrible and dreadful bunch of people. Gazumped and no good advice before or after. Immoral too. Avoid at all costs!...
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N/A
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“Don't use them. They will SCAM you. Rented a property ......”

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Jul 24,2018
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Tomek
By: 'ThorgillsSucks'
Jul 24,2018
3 people found
this helpful
Don't use them. They will SCAM you. Rented a property online with parking (I was told there was one both on the phone AND it was stated on the Ad online). Arrived to London and guess what?! Parking has vanished. They found all kinds of ...
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“Too much unnecessary stress!...”

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Jul 11,2018
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By: 'Caroline'
Jul 11,2018
2 people found
this helpful
The landlord was scamming tenants. Barely any support from agency and this woman called Rachel was so rude when one of the tenants wanted to move out because of the condition of the flat. Getting our deposit back has been an absolute nightmare and it ...
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“Poor Service...”

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Jul 10,2018
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Tracey
By: 'Bad'
Jul 10,2018
0 people found
this helpful
Promised earth moon and stars but appalling service and little effort to let my property. Expected me to do my own viewings. Would not recommend....
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OK
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“Agressive and breaking GDPR...”

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Jul 05,2018
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andrew
By: 'Don't'
Jul 05,2018
3 people found
this helpful
i am extremely upset that these people came knocking on my door aggressively seeking business - it is harassment and outrageous....
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“New tenancy...”

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Jul 02,2018
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Andrea
By: 'Sanjay'
Jul 02,2018
0 people found
this helpful
Andrea has been informative and pleasant helping me find a new tenancy for a flat in Northwood. Andrea has been helpful with the process and fallowe ups all my question and keeping me informed through out the process so far I would recommend Andrea for ...
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Andrea I believe to be a good agent
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“Very satisfied!...”

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Jun 18,2018
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By: 'Petru'
Jun 18,2018
0 people found
this helpful
Many thanks Gibbs Gillespie Ruislip,happy to find my new home with you guys! My special thanks to James M. who was always very happy to help, very professional and well informed; many thanks again from Petru!...
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“Fantastic...”

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May 21,2018
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Breydon
By: 'Becky'
May 21,2018
0 people found
this helpful
Breydon was incredibly helpful and supportive throughout the process, always readily available to answer any queries. Cannot thank him and his team enough for their support in finding our home. Becky and Jakub...
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Comment on agent fees
Reasonable
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“Renting a Property in Ruislip/Ickenham!...”

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May 18,2018
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James
By: 'Jay'
May 18,2018
0 people found
this helpful
James Misseldine (and Sophie Keeping) have been great, from my first phone, my viewings of a couple properties, to my offer and references being accepted on a property that was by far the best I viewed out of 9! The process was very swift too, much ...
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Comment on agent fees
Fair
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“Excellent service...”

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Apr 30,2018
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Andrea
By: 'Enikő'
Apr 30,2018
0 people found
this helpful
First overall I was very happy with Gibbs Gillespie service in Northwood, Pinner and Rickmansworth area. I will highly recommend your agency for everyone. Also I would like to say big thanks for Andrea M. I was delighted with her professionalism, knowledge and her friendliness ...
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“Horrendous...”

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Apr 24,2018
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By: 'MrsD'
Apr 24,2018
2 people found
this helpful
Horrendous - placed my parent's house on to the market with (unfortunately) Gibbs Gillespie after unwittingly believing their spiel - wish we had gone with Robsons 😞 - we only went with Gibbs Gillespie as "apparently" they had many people after Met Chalets requiring modernisation! Gentleman ...
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Bad given stress caused by incompetence
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“No Response at all after the sale...”

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Apr 07,2018
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By: 'Thomas'
Apr 07,2018
2 people found
this helpful
Up until the sale, the Estate agents were chasing up for an update and all the information were given when requested. After the sale, they completely cut off any correspondence. We tried calling and sent mail. It has been 5 months and no response till date. ...
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“Appalling service. Didn't show up for a viewing after I ......”

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Apr 04,2018
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By: 'Potential'
Apr 04,2018
2 people found
this helpful
Appalling service. Didn't show up for a viewing after I took the afternoon off work. Was told I'd been sent an email to cancel (which I hadn't). Besides cancelling via emailing is so lazy and unprofessional, especially when you don't receive a response to say ...
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By: Hamid Bagherzadeh
Jul 08, 2021
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Never trust on Thorgills. They showed me a property 10 days ago, taken 3715 out my pocket under guise of their comic terms and then aid sorry the landlord has changed his mind. Any reliable agency get payment only when they know the contract would be concluded! ...

“Shocking management...”

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Mar 27,2018
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Timour
By: 'Edd'
Mar 27,2018
4 people found
this helpful
An absolute mess again at Concord House, Town Meadow - managed by Thorgills. Rubbish all over the place - reported months ago....
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No comment
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“Be careful when dealing with Thorgills...”

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Mar 26,2018
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Simon
By: 'Shaheen'
Mar 26,2018
4 people found
this helpful
I have dealt with different agents as I have a number of properties.This is the first time I have dealt with Thorgills, and even though they sound professional, they are far from it. 1. Other agents such as Flatmans in Slough take the commission on ...
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Comment on agent fees
Ripoff
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“Very professional...”

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Mar 17,2018
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By: 'Tobias'
Mar 17,2018
0 people found
this helpful
The contact to Charlotte Stead was very professional and friendly at all times. I don't have any complains to make and like to point out that responses were very fast and conclusive. Thank you very much!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:19 PM 12/02/2016 by allAgents

Awards won by Gibbs Gillespie

Regional Awards won by Gibbs Gillespie

Individual Branch Awards

Ruislip, HA4



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