Gatekeeper Property Services Ltd
4.5/5, 608 reviews
86% recommended
96% sales valuation accuracy
99% sales fee satisfaction
97% lettings valuation accuracy
92% lettings fee satisfaction
Gatekeeper is a dynamic, sales driven business with a priority put on customer service.We have a dedicated shareholder driven team that support all our clients no matter what their requirements are.We have a strong affiliation to the trade bodies that regulate the sector and actively involve them in ... show more Gatekeeper is a dynamic, sales driven business with a priority put on customer service.

We have a dedicated shareholder driven team that support all our clients no matter what their requirements are.

We have a strong affiliation to the trade bodies that regulate the sector and actively involve them in our business development process.

We actively request feedback from our clients and evolve our business processes to ensure their voice is not just heard but the point of view is understood and requests for change implemented through the business.

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Latest Reviews

 View all Reviews 608
28th Sep 2024
reviewed by 'Adrian Missen'
“Dan / Sam and the team handled the sale in a very friendly & professional manner. Phil dealt with the completion very ......”
6th Sep 2024
reviewed by 'jamie'
“A Great service from the team at gatekeeper , Especially Dan and Phil who have looked after my properties for a ......”
1st Sep 2024
reviewed by 'Matteo'
“Very impressed by the proactive attitude of all the team members who dealt with my tenancy application. I found the ......”
12th Aug 2024
reviewed by 'Robert Rusu'
“Extremely satisfying , Answered all my questions very professionally , looking forward seeing you again to sign the contract....”
8th Aug 2024
reviewed by 'Moses'
“It was a nice reception. I like how your representative conducted the tour around the house...”
25th Jul 2024
reviewed by 'Beth'
“I have had great service during my tenancy from my property manager Charlie....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £90,000 £650,000
Lettings 97% 92% £400 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
200 18 227 50 52 2 24 0 21 14
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Gatekeeper Property Services Ltd Branches (view all 4)
Aylesbury, HP19
Banbury, OX16
Swindon, SN1
Witney, OX28

“As an investor buying my first property it was great ......”

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Oct 05,2017
Minithumbup
By: 'Natbedd'
Oct 05,2017
1 people found
this helpful
As an investor buying my first property it was great to have someone to walk me through the whole process and answer my (many) questions. Ben and the team did exactly that. From helping me understand the finances to steering me to buy the right ...
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Comment on agent fees
Good
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“As a first time landlord Ben explained the process to ......”

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Oct 03,2017
Minithumbup
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Ben
By: 'Gillian'
Oct 03,2017
0 people found
this helpful
As a first time landlord Ben explained the process to me with great patience what I needed to do and when was best. He has reassured me and helped to find a client. The company are quick to get back to you and text you ...
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Comment on agent fees
Good
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“When renting my home Gatekeeper gave great advice from start ......”

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Oct 02,2017
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Mat
By: 'mickfisher60'
Oct 02,2017
1 people found
this helpful
When renting my home Gatekeeper gave great advice from start to finish, Cant speak highly enough of the support they gave me. Would definitely recommend to anyone....
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“Gatekeeper found me some great tenants really quickly at a ......”

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Oct 01,2017
Minithumbup
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Mat
By: 'Greenwoodj1'
Oct 01,2017
1 people found
this helpful
Gatekeeper found me some great tenants really quickly at a good rental price! My tenants seem happy too which is a bonus!...
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“AVOID GATEKEEPER LIKE THE PLAGUE. They are the WORSE letting ......”

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Sep 27,2017
Minithumbdown
By: 'AVOID'
Sep 27,2017
6 people found
this helpful
AVOID GATEKEEPER LIKE THE PLAGUE. They are the WORSE letting agency and all the negative reviews posted over the years are telling the truth. Clearly nothing has changed. There should be zero stars. Most of the 'positive' reviews on here lack details and are fake, ...
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Comment on agent fees
Extortionate. Charging for everything they can possibly think of.
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By: Lucy Forde
Oct 05, 2017
View all comments (1)
Thank you for your feedback. I am disappointed to hear that you are unhappy with the service you have received from us. Our customer service is really important to me and I would like to review what has taken place to see if I can help. Please feel free to contact me on [email protected]. ...

“Marie Buckley is proving to be very efficient in her ......”

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Sep 27,2017
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MARIE
By: 'GEORGE'
Sep 27,2017
0 people found
this helpful
Marie Buckley is proving to be very efficient in her communication skills and shows a level of empathy with the Landlord that I rarely experience from a Property Manager. A joy to work with, which is a welcome change !...
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“'Having been a Landlord for many years I have seen ......”

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Sep 26,2017
Minithumbup
By: 'Linasy7'
Sep 26,2017
0 people found
this helpful
'Having been a Landlord for many years I have seen and heard most things before. Gatekeeper has lived up to their billing and I am very happy. My search for a good agent has hopefully finished. Well done to the whole team'....
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“I recently sold my property with Gatekeeper and cannot recommend ......”

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Sep 26,2017
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By: 'Anne'
Sep 26,2017
0 people found
this helpful
I recently sold my property with Gatekeeper and cannot recommend them highly enough. From the onset the team kept me up to date with all developments, organised viewings to suit my work commitments and gave me honest and accurate feedback from the vendors. All of ...
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Comment on agent fees
Excellent
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“As a Landlord I have used Gatekeeper for a number ......”

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Sep 26,2017
Minithumbup
By: 'fizzypan'
Sep 26,2017
0 people found
this helpful
As a Landlord I have used Gatekeeper for a number of years. I have always been extremely impressed with their service. They deal with any issues promptly and accurately, offering first rate communication. They are also proactive in making me aware of tenancy end dates ...
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Comment on agent fees
I believe the fees charged for the service we receive are more than fair
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“Phil is the ideal person to promote a property for ......”

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Sep 10,2017
Minithumbup
By: 'Charles'
Sep 10,2017
0 people found
this helpful
Phil is the ideal person to promote a property for rent or for sale. I had tenants moving in within a week of Phil taking it on. And all hassle free. He is totally non- pushy which I like too. His articulate positive marketing did ...
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Comment on agent fees
Good
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“These are the worst agents ever. As an investor I ......”

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Jul 07,2017
Minithumbdown
By: 'Hones'
Jul 07,2017
3 people found
this helpful
These are the worst agents ever. As an investor I have dealt with many agents over the years. First of all they do not take their under offer or even sold properties off Rightmove. So you ring them up and all properties have been sold ...
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Comment on agent fees
NA
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By: Phil Kendall
Jul 10, 2017
View all comments (1)
Thank you for taking the time to leave feedback for us. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to me and I am keen to look into this but will need to take a few details from you, please get in touch via [email protected] and can I can review what has taken place. Many thanks. ...

“Woefull just woefull. They say you have a property and ......”

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Jun 08,2017
Minithumbdown
By: 'Sukpahl'
Jun 08,2017
3 people found
this helpful
Woefull just woefull. They say you have a property and take your money then they move the goal posts and want something else in an attempt to keep hold of your money . Steer clear at all costs ....
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“Team always responds promptly and with great care. I really ......”

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Jun 08,2017
Minithumbup
By: 'LandlordBC'
Jun 08,2017
0 people found
this helpful
Team always responds promptly and with great care. I really appreciate all the efforts in finding a tenant and setting up all very quickly. Keep me informed at all stages but also allow me to get on with my life...
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Comment on agent fees
Excellent, very competitive management fee
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“Worst agency ever! Lived in a flat with them for ......”

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May 14,2017
Minithumbup
By: 'Never'
May 14,2017
2 people found
this helpful
Worst agency ever! Lived in a flat with them for a year and a half,once moved in we found out there was no hot water or even water pressure! Told them and contacted landlord and it took 6 months for them to look at it! ...
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Comment on agent fees
Agencies fees are ridiculous!
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By: Lucy Forde
May 25, 2017
View all comments (1)
Thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues by calling 0871 2000 155. ...

“Sadly I had to give 1 star...Terrible customer service. Alex ......”

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May 02,2017
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By: 'Claire'
May 02,2017
3 people found
this helpful
Sadly I had to give 1 star...Terrible customer service. Alex Abbot is never available for a phone call (which the tenant is charged for.) He says messages are never received and emails are also never received decpite him dealing with emails before phone calls. The ...
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Comment on agent fees
Fees are ridiculous...but just see other reviews and the news...
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By: Lucy Forde
May 25, 2017
View all comments (1)
Hello Claire, thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues either on my email [email protected] or call 0871 2000 155. ...

“Professionalism, attentiveness and honesty throughout. My total move time was ......”

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Nov 30,2016
Minithumbup
By: 'Happy'
Nov 30,2016
1 people found
this helpful
Professionalism, attentiveness and honesty throughout. My total move time was around 5 months - whilst this was an arduous move I had abosolute faith in Gatekeeper and Phil throughout. From the start with Alicia's proactivity in seeking out my home to book a valuation, to Phil ...
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Comment on agent fees
Excellent fees
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“Can I even give 0 stars?This is the company you ......”

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Nov 21,2016
Minithumbdown
By: 'Adam'
Nov 21,2016
4 people found
this helpful
Can I even give 0 stars? This is the company you report to Watchdog. So scummy with their hidden fees and 'IT errors' which mean nothing gets fixed. Ever. Smoke alarms? Nah, don't need those! Tenant's permission before entering the property? Screw that! Oh and if ...
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Comment on agent fees
Hidden and exorbitant. When i challenged them they lowered it and claimed IT was at fault.
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“We had a terrible experience with Gatekeeper. Without our knowledge ......”

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Oct 12,2016
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By: 'Angry'
Oct 12,2016
6 people found
this helpful
We had a terrible experience with Gatekeeper. Without our knowledge or consent they had taken images inside our flat and put them online when we were moving out. When I complained to them it was brushed away and they said that I must have missed ...
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Comment on agent fees
No comment
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“Appalling company to deal with. Over the past ten years ......”

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Sep 12,2016
Minithumbdown
By: 'NataliaBanach'
Sep 12,2016
8 people found
this helpful
Appalling company to deal with. Over the past ten years I have had dealings with 8 lettings agencies and Gatekeepers were by far the worst. They were incompetent, dishonest and greedy. I would advise anyone reading this to avoid them.......
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“I was a land lord, gatekeeper are the most shambolic ......”

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Sep 12,2016
Minithumbdown
By: 'Angry'
Sep 12,2016
8 people found
this helpful
I was a land lord, gatekeeper are the most shambolic and money grabbing firm I have ever encountered. 1. Their business model: charge low standing fee, then charge a grotesque about for every job they do. They write in their contract that they can automatically fix ...
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Comment on agent fees
Low opening fees, huge maintenance fees
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“I agreed to let a flat from Gatekeepers just over ......”

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Aug 31,2016
Minithumbdown
By: 'Dominic'
Aug 31,2016
4 people found
this helpful
I agreed to let a flat from Gatekeepers just over six months ago. When we went to see the flat it was in an awful condition with black mould on all 4 bedroom walls as well as on the ceiling. The bathroom, kitchen and living rooms ...
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What agent could do to change your mind?
Extortion
Attached Filesnbsp;
Comment on agent fees
Extortion
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“DO NOT RENT ANY PROPERTY FROM THEM!!!! This is not ......”

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Aug 24,2016
Minithumbdown
By: 'Elle'
Aug 24,2016
11 people found
this helpful
DO NOT RENT ANY PROPERTY FROM THEM!!!! This is not an honest agency. I had the worst experience ever trying to rent a flat. There were lots of inconsistencies during the whole process. I ended up paying 500 pounds and doing everything they asked for. They ...
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“Seems more than dubious to me. Since I am a ......”

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May 21,2016
Minithumbdown
By: 'Stay'
May 21,2016
5 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK ...
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Comment on agent fees
Okay - not quite impressivly low
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“During our time with gatekeeper we have realised they make ......”

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Feb 06,2016
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Lucy
By: 'pregnant'
Feb 06,2016
6 people found
this helpful
During our time with gatekeeper we have realised they make their own rules. After renting our first property for 3 months and being evicted we complied and moved out, we could have picked up a fuss but we moved on to another property. In this property ...
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“I tried to buy a house through Gatekeeper toward the ......”

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Jan 14,2016
Minithumbdown
By: 'Miriam'
Jan 14,2016
3 people found
this helpful
I tried to buy a house through Gatekeeper toward the end of 2014. It fell through, and there was a lack of communication and honesty from one of the directors. Effectively, having had my offer accepted, I was then told that I had lost the house. ...
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What agent could do to change your mind?
Unable to comment, as would not use again after my one bad experience.
Attached Filesnbsp;
Comment on agent fees
Unable to comment, as would not use again after my one bad experience.
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Was this helpful? Yes
By: Gatekeeper
Jan 15, 2016
View all comments (1)
We always pride ourselves at offering more as standard, so when we receive a review such as this one it is always disappointing, however in this case we do not feel that we have offered poor service. We have an obligation to present all offers to a vendor. If a vendor decides that they would like to accept an offer from a different buyer, they are free to make this choice. An offer is not simply a question of price - some vendors will take a lower offer for a chain-free or cash sale, etc. ...

“During my time trying to rent a property from gate ......”

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Dec 07,2015
Minithumbdown
By: 'Shanepeters'
Dec 07,2015
3 people found
this helpful
During my time trying to rent a property from gate keeper they could have not been anymor eun helpful if they tried constant problems with getting out information and personally details correct and was always rushing us to sign a contract which was incorrect and ...
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Comment on agent fees
the fees was ‚£350 for admin and additional ‚£150 for guarantor fee of which while scouting around are the highest fee was have be quoted and the service we received did not justifie the steepness of there fees as we have had better service for alot cheaper fee elsewhere
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By: Gatekeeper
Dec 07, 2015
View all comments (1)
As always, there are two sides to every story. We cannot go into detail regarding the reasons why an application was not progressed online, as inevitably this would mean sharing specific, confidential information. We are confident that we have done all that is reasonably expected of an agent here. It is our obligation to the landlord to ensure that tenants are a good match for properties and that we carry out due diligence throughout the application process to protect our clients. We are not ...

“There are too many issues to write them all here. ......”

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Sep 29,2015
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By: 'Ms'
Sep 29,2015
2 people found
this helpful
There are too many issues to write them all here. Firstly if you fall for the six month up front scam, do not accept it. I found out that they keep hold of the money and it is meted out to the landlord when they ...
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What agent could do to change your mind?
Tell the truth and act like professionals and not a bunch of greedy hicks.
Attached Filesnbsp;
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“Oh dear, where to start! My advice would be to ......”

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Jul 31,2015
Minithumbdown
By: 'Stressed'
Jul 31,2015
4 people found
this helpful
Oh dear, where to start! My advice would be to avoid this agent at all costs. On the face of it their fees look very reasonable but you will pay over the odds in the long term. Add to this the unpleasant manner of one ...
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By: Ziggy
Feb 19, 2016
View all comments (2)
Good to read reviews, will not be using this company ever ...

“The worst letting agency. I have been with Gatekeeper since ......”

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Apr 23,2015
Minithumbdown
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Lucy
By: 'Anthony'
Apr 23,2015
4 people found
this helpful
The worst letting agency. I have been with Gatekeeper since July and have had nothing but trouble, my boiler has been turned off for being unsafe twice, three engineers have said the boiler puts me at risk yet it has not been replaced. The staff ...
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What agent could do to change your mind?
They need to actually employ people with common sense... As a result of their countless faults, I have now began legal proceedings. They have lost a tenant and the landlord as a result of their exceptionally bad service. Advice: Better process, better customer service and better training to understand what their requirements are by law as this is something the continue to lack.
Attached Filesnbsp;
Comment on agent fees
Charge you for moving in, charge you for leaving, charge you to get references ... They should not charge you for everything as no one will continue with them.
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“I have never dealt with a such a rip-off in ......”

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Mar 04,2015
Minithumbdown
By: 'Stefan'
Mar 04,2015
3 people found
this helpful
I have never dealt with a such a rip-off in my life. My advice: never-ever engage in any kind of business with that company!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Gatekeeper Property Services Ltd

Regional Awards won by Gatekeeper Property Services Ltd

Individual Branch Awards

Witney, OX28



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