100% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Gallant Richardson is an independent, partner-led estate agency, specialising in both residential lettings and sales in the Colchester and North Essex area. We're not part of a large corporate chain. We opened our town-centre office in 1993. Since then, we've established our reputation by providing expert, personal advice on the local ...
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Gallant Richardson is an independent, partner-led estate agency, specialising in both residential lettings and sales in the Colchester and North Essex area. We're not part of a large corporate chain. We opened our town-centre office in 1993. Since then, we've established our reputation by providing expert, personal advice on the local sales and lettings market and by following the very best working practices.
Latest Reviews
View all Reviews 292
4th Jan 2025
reviewed by 'Deborah'
18th Dec 2024
reviewed by 'Brian'
17th Dec 2024
reviewed by 'Magdalena'
31st Oct 2024
reviewed by 'John Stanley Sherman'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 99% | £31,500 | £2,600,000 |
| Lettings | 95% | 97% | £380 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 39 | 2 | 94 | 9 | 87 | 0 | 44 | 4 | 10 | 3 |
Areas covered
- CO1
- Colchester
- CO2
- North Essex
- CO3
- CO4
- CO5
- CO6
- CO7
- CO8
- CO9
- CO11
Address
5 Culver Street West
Colchester
Essex
CO1 1JG
01206 548222
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jan 23,2019
Jan 23,2019
0
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I have Used a lot of estate agents and I can say hand on Heart that the team here are the best I have ever experienced by far. From start to finish it was excellent service . The team are very helpful and thorough , they give ...
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Comment on agent fees
Normal fees
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Jan 24, 2019
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Thank you very much for your kind words, I will make sure everyone, particularly Jo & Gina and made aware of them. We wish you all the best in your new flat and hope you are happy there. ...
Jan 18,2019
Jan 18,2019
0
people found
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The sale of this house seemed to stretch on and on even though there was only one buyer involved. There were various delays and issues to be managed. Thanks to Craig, the whole process was managed in a professional and understanding way. He provided weekly ...
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Comment on agent fees
Good
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Jan 21, 2019
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Thank you very much for your kind comments we wish you every happiness in your new home ...
Dec 21,2018
Dec 21,2018
0
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For sixteen years as a landlord Gallant Richardson have provided me with first class service and also excellent long term tenants.
They have always looked after my interests and that of my tenants, by getting any issues sorted out as quickly as possible, also keeping ...
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Comment on agent fees
Very competitive for a personal service
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Dec 20,2018
Dec 20,2018
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I would thoroughly recommend Gallant Richardson to prospective tenants. They have gone above & beyond for me & my husband from the beginning of our search, through to the end of our tenancy.
We have relocated across the UK at short notice, the whole team have been ...
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Comment on agent fees
Very reasonable. They were particularly helpful at the beginning of our tenancy, as my husband was our sole wage earner at that time.
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Dec 20, 2018
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Thank you very much for your comments I will make sure all of my staff are made aware of them. ...
Dec 04,2018
Dec 04,2018
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Rebecca James has continued to offer ongoing support with a problem within the property and for the past one moth, she has and still is giving her best to help me solve this problem with the landlords from appt upstairs. A massive thank you!...
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Dec 04, 2018
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Thank you for you kind review Amy. I will let Rebecca Know. Please do hot hesitate contact Rebecca if she can help further. ...
Nov 21,2018
Nov 21,2018
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Rebecca listened to the issue we had with the deposit and explained our options clearly. Her advice helped us appeal the deposit and kept us up to date on proceedings....
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Nov 21, 2018
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Thank you for your review. We do work hard to be fair with deposits and advise our landlords correctly. All the best in your new home. ...
Nov 20,2018
Nov 20,2018
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I am so happy that fate sent me to rent a property from Gallant and Richardson. I give them 5 stars. They do a great job in matching the property to the client.
They are very efficient , friendly and always available to help.
They show they ...
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Comment on agent fees
good
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Nov 20, 2018
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Thank you Jean. This is really appreciated by the team. Although we are not perfect we do try hard to look after our tenant's interest and encourage our landlords to look after their properties. ...
Nov 13,2018
Nov 13,2018
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this helpful
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Craig has been outstanding. Both him and Andy have gone above and beyond to help me with the sale of both of my properties. From the moment that Craig came to visit me at my property he listened to my requirements, advised me on my ...
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Comment on agent fees
Good
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Nov 13, 2018
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Thank you for your kind review Lucy. I will pass on your comments. Glad we could help with what can be a stressful process. ...
Nov 07,2018
Nov 07,2018
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I have been renting my property with Gallant and Richardson for over 7 years. I cannot stress enough how fantastic all the staff members that I have dealt with over the years have been. They have always been professional, friendly and caring. For anyone wishing to ...
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Comment on agent fees
n/a
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Nov 07, 2018
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Thank you for your kind review Mellissa. All the best with your purchase. Thank you for being such a good tenant. ...
Nov 07,2018
Nov 07,2018
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The sale of my mothers flat wasn't the most straight forward or huge sale for Gallant Richardson, that said I couldn't have had better service from Craig and Andy.
They were professional at every step and provided excellent advice throughout the sale process. They returned ...
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Comment on agent fees
For the effort their fees are excellent value.
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Nov 06,2018
Nov 06,2018
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I recently bought a property from gallant Richardson and I can say I am very disappointed with the service .issues were I wanted a second visit to measure up such items as a new sofa (been in 3 weeks and still have to wait for my ...
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Nov 06, 2018
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(1)
I am very sorry you were not happy with the service you received. I am very surprised by your comments and will pass them on to the sales team and ask them to come back to you. Normally our staff would be delighted to arrange additional viewings of a property when asked. As stated i will ask them to contact you in the near future to so that they can discuss your comments. Again I am sorry you were not happy. ...
Nov 03,2018
Nov 03,2018
0
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Really happy with the service I received from Gallant Richardson, especially Craig. Really professional, helpful and patient. Would definitely recommend. Great agency....
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N/A
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Nov 05, 2018
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Thank you for your kind review Sarah. I will pass on your comments to the Craig and the team. ...
Oct 16,2018
Oct 16,2018
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Gallant Richardson have managed the letting of my flat for over two years. They found me excellent tenants and have been totally professional throughout. Tim Wade has always been approachable and helpful, sorting out any problems quickly and efficiently. I would definitely recommend Gallant Richardson ...
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Oct 17, 2018
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Thank you for your kind review. Very pleased you were happy with our service. ...
Oct 04,2018
Oct 04,2018
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people found
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Although the sale of my Mother in Laws flat wasn't a huge sale for Gallant Richardson, we couldn't have had better service from Andy, Craig and the team at GR. On top of which it wasn't the most straight forward sale, but in spite of ...
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Comment on agent fees
Considering how much effort they put in, excellent value
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Sep 25,2018
Sep 25,2018
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I've recently decided to sell my flat through Gallant Richardson. Not only they managed to sell it within a week, but they also guided me throughout the entire process, keeping me informed at all times and making me feel very welcome everytime I made some (...
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Comment on agent fees
Very fair fees
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Sep 20,2018
Sep 20,2018
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From initial enquiry, to arranging ours viewings and sorting out the offers, Andy and Craig were very professional throughout and our purchase has progressed to exchange quite smoothly....
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Comment on agent fees
N/A we purchased
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Sep 21, 2018
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Thank you for your comments, it was a pleasure to help, best of luck with your move and in your new home ...
Aug 31,2018
Aug 31,2018
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We have recently been in the process of selling a property through Gallant Richardson and Andy and Tim Wade and the rest of the team have been proactive and responsive throughout. We couldn't have wished for better service, hence giving them a 5 star rating which ...
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Comment on agent fees
Fee was very reasonable for the amount of work that they had to do.
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Aug 31, 2018
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Thank you for your kind review. Glad it completed successfully. ...
Aug 08,2018
Aug 08,2018
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Brilliant service from start to finish, great regular communication and very professional attitude throughout the entire staff. A pleasure to deal with....
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Comment on agent fees
Fees very fair considering the time and effort required to find a buyer and make sure everything stayed on track until completion.
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Aug 08, 2018
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Thank you for your kind review Terry. Glad everything went through ok. If we can help in the future please do not hesitate to contact us. ...
Aug 07,2018
Aug 07,2018
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people found
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We rented a house through Gallant Richardson for 3 years. The rent suited our budget, the house was in good order and any new works that were needed were always dealt with quickly. The maintenance man was always punctual and polite. Our landlord was Tim and ...
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Comment on agent fees
Agent fees acceptable
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Aug 08, 2018
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Thank you for your kind review and being such good tenants. All the best in your new home. ...
Jul 26,2018
Jul 26,2018
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Recently purchased through Gallant Richardson. Very accommodating on initial viewing - Craig was honest and helpful when I put forward an offer. For Sale sign was changed on the day. Through the process him, Andy and other members of the team answered my questions and ...
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Jul 26, 2018
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Thank you for your kind review Dean which i will pass on to the team. All the best in your new home. ...
Jul 12,2018
Jul 12,2018
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Great job on the sale of the house, and with the years of letting management prior to it being sold....
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Comment on agent fees
Market rate.
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Jul 12, 2018
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Thank you for your kind review Emma. Very glad we could help selling your property and thank you for your business over the years as a landlord. ...
Jun 09,2018
Jun 09,2018
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I have had an incredibly positive experience buying by first home with Craig. There was no hard sell, uncomfortable pressure just friendly, helpful support and advice throughout. I had always been a little doubtful and slightly 'stereotyped' estate agents but Craig really changed my opinions ...
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Jun 11, 2018
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Thank you for your kind review Anna. I will pass on your comments to Craig. All the best in your new home. ...
Jun 05,2018
Jun 05,2018
0
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this helpful
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Really pleased with the service from the estate agent overall, but especially Andy and Craig.
With regular updates about the sale of my home I felt it was all under control with Gallant Richardson and they were always happy to talk when I needed to ...
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Comment on agent fees
Very reasonable given the personal service.
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Jun 05, 2018
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Thank you for your kind review James. I will pass on your comments to Andy and Craig. If we can help at all in the future please do not hesitate to contact us. ...
May 23,2018
May 23,2018
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I have rented two houses through Gallant Richardson since 2010 and a flat since 2013. I continue to be impressed by the company's friendliness and extremely high standards of service. I live overseas and I opted for the fully managed property service offered by Gallant Richardson. The ...
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Comment on agent fees
The services offered are definitely worth the fees charged.
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May 23, 2018
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Thank you for your kind review. We appreciate your business over the years and we will continue to work hard to provide the best service we can. Tim ...
May 23,2018
May 23,2018
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We have been renting via GR since May 2014. From the very first time we went into the GR office, we have found all of the staff with whom we have had dealings to be friendly, helpful, efficient and always very professional.
Whenever we have had ...
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Comment on agent fees
The fees we have been charged as tenants are very reasonable and affordable. Nothing to complain about!
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May 23, 2018
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Thank you for your kind review. We will continue to work hard at providing you a good service. ...
May 22,2018
May 22,2018
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I have nothing but great things to say about this wonderful team. I first met Ray when I viewed my flat who I warmed to straightaway and more so when we got onto the subject of tortoises. The flat was amazing.
I then moved on ...
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Comment on agent fees
They are quite high but they do more than a lot of agents and more than I realised
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May 23, 2018
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Thank you for your kind review. I will pass your comments on to the team. We hope you enjoy your new home and please do not hesitate to contact us when we can help. ...
May 09,2018
May 09,2018
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this helpful
this helpful
Brilliant estate agents, highly recommended, 5 star service, made the whole process as easy and informative as possible. Thanks guys...
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Comment on agent fees
Good
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May 09, 2018
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Thank you for your kind review Donna. Glad we could help and all the best in your new home. ...
Apr 20,2018
Apr 20,2018
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I've recently used Gallants for the sale of my house. I have been very impressed with everyone I have dealt with at the colchester office. They have always been very friendly and very efficient....
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Comment on agent fees
Very reasonable
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Apr 20, 2018
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Thank you for your kind review Andrew. I will pass on to the whole team. ...
Apr 06,2018
Apr 06,2018
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Very professional device from the start to the finish would recommend
Not pushy like some other estate agents
Highly recommend them...
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Comment on agent fees
Good
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Apr 06, 2018
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Thank you for your kind review which I will pass on to the team. ...
Mar 15,2018
Mar 15,2018
0
people found
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We had a really good experience selling our house with Gallant Richardson. Craig was excellent to work with, a genuinely nice person. He was always contactable, reliable and made a point of calling us weekly with updates. I never felt that I needed to pester ...
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Comment on agent fees
The fee was competitive
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Mar 15, 2018
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Thank you for your kind review which I will pass on to my colleague Craig. All the best in your new home. ...
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Andy
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Tim
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Rebecca
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Ross
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In order to maintain a high level of service to customers, to ensure compliance with certain legal requirements, and to comply with the conditions of membership of NAEA (National Association of Estate Agents), ARLA (Association of Residential Letting Agents) and TPO (The Property Ombudsman)
Gallant Richardson adopt an In-House Complaints procedure
Last updated at 4:26 PM 21/10/2019 by allAgents
Gallant Richardson adopt an In-House Complaints procedure
Awards won by Gallant Richardson
Regional Awards won by Gallant Richardson
Individual Branch Awards
Colchester, CO1
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2024
Best Estate Agent in Colchester
-
2024
Best Letting Agent in Colchester
-
2024
Best Estate Agent in CO1
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2024
Best Letting Agent in CO1
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2023
Best Letting Agent in Colchester
-
2023
Best Estate Agent in Colchester
-
2023
Best Estate Agent in CO1
-
2023
Best Letting Agent in CO1
-
2022
Best Letting Agent in CO1
-
2022
Best Estate Agent in CO1
-
2022
Best Letting Agent in Colchester
-
2022
Best Estate Agent in Colchester
