100% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Gallant Richardson is an independent, partner-led estate agency, specialising in both residential lettings and sales in the Colchester and North Essex area. We're not part of a large corporate chain. We opened our town-centre office in 1993. Since then, we've established our reputation by providing expert, personal advice on the local ...
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Gallant Richardson is an independent, partner-led estate agency, specialising in both residential lettings and sales in the Colchester and North Essex area. We're not part of a large corporate chain. We opened our town-centre office in 1993. Since then, we've established our reputation by providing expert, personal advice on the local sales and lettings market and by following the very best working practices.
Latest Reviews
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18th Dec 2024
reviewed by 'Brian'
17th Dec 2024
reviewed by 'Magdalena'
31st Oct 2024
reviewed by 'John Stanley Sherman'
30th Oct 2024
reviewed by 'Tim Strugnell'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 99% | £31,500 | £2,600,000 |
| Lettings | 95% | 97% | £380 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 39 | 2 | 94 | 9 | 86 | 0 | 44 | 4 | 10 | 3 |
Areas covered
- CO1
- Colchester
- CO2
- North Essex
- CO3
- CO4
- CO5
- CO6
- CO7
- CO8
- CO9
- CO11
Address
5 Culver Street West
Colchester
Essex
CO1 1JG
01206 548222
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Oct 15,2019
Oct 15,2019
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We received very good service from Craig who dealt with the sale of our property, he regularly checked and followed up our purchaser and how the conveyancing was progressing....
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Oct 15, 2019
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Thank you for your kind review. I will pass your comments on to Craig. ...
Oct 15,2019
Oct 15,2019
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Have been extremely helpful at all times over and above the call of duty! Highly recommend. They manage two properties for us and are extremely profession...
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Oct 15, 2019
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Oct 15,2019
Oct 15,2019
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I have been renting my property through Gallant Richardson for nearly four years now and in that time I have found them to be extremely helpful on every level. The staff are friendly and welcoming and if I have ever had an issue with the ...
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Oct 16, 2019
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Thank you for your kind review. The team does work hard to to look after our tenant’s interest and encourage our landlords to look after their properties. ...
Oct 12,2019
Oct 12,2019
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A Great service was provided throughout my two year tenancy, all the staff were happy to help With any questions or maintenance I raised....
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Oct 14, 2019
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Thank you for your kind review Martin. All the best in your new home. ...
Oct 11,2019
Oct 11,2019
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Gallant Richardson were very professional whilst at the same time very friendly and always helpful. They kept us sane through a stressful process. I would use them if I move again....
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Oct 11, 2019
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Thank you for your kind review Leigh. I will pass on to the team. All the best. ...
Oct 10,2019
Oct 10,2019
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Excellent support throughout my purchase. A really friendly, informative and helpful team of people. We would highly recommend the agent to support your sale or purchase....
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Oct 11, 2019
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Thank you for your kind review Neil. I will let Andy and Craig know. All the best. ...
Aug 24,2019
Aug 24,2019
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It's taken me a while to get round to this as I have been busy moving! My friends are going through a rough sale at the moment and it prompted me to comment. This agency sold my house and did a great job. I was ...
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Aug 23,2019
Aug 23,2019
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I have been letting my 2 rentals through Gallant Richardson for the last 2 years and they are just about to resign tenants into year 3. They have been a pleasure to deal with and they take care of absolutely everything to make the process stress free. The ...
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Aug 23, 2019
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Thank you very much for your kind words, I will ensure Tim and Gina particularly are made aware ...
Aug 20,2019
Aug 20,2019
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Oh my Gosh... without Gallant Richardson we would never had faith in our move, indeed may NOT have moved. Craig, Andy and the team have brilliant,working together proactively to ensure the chain was moving along under what can only be described as unusual circumstances....
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Aug 21, 2019
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Thank you for your kind review Jason. I will pass on to Andy and Craig. Hope the move went well and you are happy in your new home in Devon. ...
Aug 20,2019
Aug 20,2019
0
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Manners cost absolutely nothing and * who works here lacks this in abundance. She was rude she talked over me but her manager Keith said it was my girlfriend's fault and that just did their job. And I thought the customer was always right. Not at ...
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Aug 22, 2019
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Hi Carl. We are genuinely sorry. The last thing we as company want is anyone being dissatisfied with the service we provide. We manage hundreds of properties and deal with many landlords and tenants on a daily basis. Our team works very hard to manage a sometimes-difficult relationship between landlords and their tenants. I am afraid your account of events is different to the account given to me by the member of staff who spoke to your partner, but as you state a more senior member of staff, Ke ...
Aug 18,2019
Aug 18,2019
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Gallant Richardson were extremely supportive throughout the whole process.
I bought and sold through Gallant Richardson and I’m so glad I chose them.
Everybody in the team was kind and helpful. They kept me up to date throughout the whole process. They were approachable ...
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Aug 19, 2019
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Thank you for your kind review Rebecca. I will pass it onto the team. All the best in your new home. ...
Aug 12,2019
Aug 12,2019
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Excellent service from start to finish for the sale of our property. Craig kept us informed throughout the whole process.
I would definitely recommend this agent....
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Aug 12, 2019
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Thank you for your kind review. I will pass you comments on to Craig. ...
Jul 30,2019
Jul 30,2019
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Used to both manage rented property and to sell a difficult property. 10 out of 10 for effort and professionalism. Would not hesitate to use again....
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Jul 31, 2019
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Thank you for your kind review Barry. I will pass it on to the team. ...
Jul 05,2019
Jul 05,2019
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I have been with 4 letting agents during past 5 years, and Gallant Richardson is definately the best one. It privide nice and friendly service and has strong sense of responsibility for tenant. When I started renting the property, Gallant Richardson showed their profession by arranging activity ...
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Jul 05, 2019
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Thank you for your kind review and for being a tenant with us. All the best in your new home. ...
Jul 04,2019
Jul 04,2019
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Andy and team dealt with the sale of my property in an exemplary manner. The flat was of relatively low value and had management companies involved but the team were totally professional in their handling of the sale from start to completion. I will not ...
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Jul 04, 2019
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Thank you for your kind review Adam. I will pass it on to the team. ...
Jul 01,2019
Jul 01,2019
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The management team from Gallant Richardson are all brilliant. The majority of the time I have dealt with Rebecca and she’s always very helpful, polite and prompt at dealing with any requests and issues that we may have no matter how big or small. ...
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Jul 02, 2019
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Thank you for your kind review Claire. I will pass your comments on to Rebecca. ...
Jun 11,2019
Jun 11,2019
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All the staff are very helpful at all times, I have used them to manage all my properties for a number of years and I am very happy with their service. I recently sold a property through them and again they were very good. I ...
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Comment on agent fees
Good
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Jun 11, 2019
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Thank you very much for your comments, I'm glad the sale went through for you. ...
May 15,2019
May 15,2019
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Craig was very thorough and helpful in the selling of my property. He always kept me up to date at all stages of the process. I would have no hesitation in recommending him and the company....
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Comment on agent fees
Competitive pricing.
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May 16, 2019
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Dear Marion, Thank you very much for your kind words and do appreciate you taking the time to provide Gallant Richardson with a review. Your comments will be passed onto Craig. ...
Apr 17,2019
Apr 17,2019
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I have been dealing with the team at Colchester for several years now and have always found their approach professional, efficient and helpful....
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Apr 17, 2019
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Thank you for your kind review Stephen. I will pass on to the team. ...
Apr 12,2019
Apr 12,2019
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Craig from Gallant Richardson Estate Agents was very professional and helpful throughout the the whole process of selling the house. Nothing was too much trouble. When the initial buyer pulled out Craig very quickly identified more potential buyers. I would recommend Craig and Gallant Richardson ...
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Comment on agent fees
Competitive
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Apr 15, 2019
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Thank you for your kind review Trevor. I will pass on to Craig and the team. ...
Mar 28,2019
Mar 28,2019
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I used Gallant Richardson to both let and sell my flat in Colchester. Andy and Craig were brilliant throughout the sales process. They stayed on top of everything, kept me updated, and made the whole process run smoothly....
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Comment on agent fees
Very reasonable
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Mar 28, 2019
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Sorry to lose you as a landlord but pleased we could help with your sale. Thank you for your kind review which I will pass onto the team. ...
Mar 21,2019
Mar 21,2019
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Rebecca James has been an excellent support for us when needed, provided a service that's really good, nice and friendly and always expressed her will to listen, advice and help....
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Mar 21, 2019
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Thank you for your kind review. I will let my colleague Rebecca know. ...
Mar 20,2019
Mar 20,2019
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Rebecca was very helpful when I reported an issue with the flat, and although it was hard to get in touch with the landlord right at that time, she kept me informed and the issue was resolved efficiently....
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Mar 20, 2019
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Thank you for your kind review. I will let Rebecca know. ...
Mar 19,2019
Mar 19,2019
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I stayed in one of the properties for 1 year, I had a leak issue that took some time to resolve, due to the property above being owned through another company. Throughout that time the team at Gallant Richardson kept constant communication and tried their hardest ...
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Comment on agent fees
Good
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Mar 19, 2019
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Thank you for your review Clare. All the best in your new home. ...
Mar 05,2019
Mar 05,2019
1
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The guys at this branch have helped me so much in buying my new home. If you are nervous about this daunting experience of buying and selling Craig and his team talk to you in such a comfortable and honest way. If you need people ...
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Good
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Mar 06, 2019
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Thank you very much for your kind comments they are really appreciated. Good luck in your new home. ...
Feb 11,2019
Feb 11,2019
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Rebecca and all the staff have been very helpful. Nothing is too much trouble. Much appreciated your specialist knowledge which has reduced my stress levels on many occasions....
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Good
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Feb 11, 2019
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Thank you for your kind review Barry. Always on hand to help. ...
Feb 01,2019
Feb 01,2019
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Since the beginning of my dealings with Gallant Richardson I have had no problems at all with how things have been handled.
I would like in particular to thank Rebecca James for all she has done to help me with any problems and requests to ...
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Comment on agent fees
By comparison the fees are fair.
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Feb 01, 2019
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Dear Gavin,
Thank you very much for your kind words relating to a valued Gallant Richardson member of staff. It is always heartening to read positive reviews and this will of course be passed on, with thanks, to Rebecca. ...
Jan 28,2019
Jan 28,2019
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Efficient, polite, knowledgeable, and always chased up any queries I had when buying a property from them. Nothing was ever too much trouble. I wouldn't hesitate using them ( I wished I had chose them to sell my property )...
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Jan 29, 2019
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Thank you Jane. Very happy we could help. All the best in your new home. ...
Jan 23,2019
Jan 23,2019
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Craig has been very helpful and willing to listen. Our mortgage has delayed for sometimes and craige has approached with me very politely, patiently and always left me with positive attitudes....
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Jan 23, 2019
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Thank you for your kind review. I will pass your comments onto Craig. All the best in your new home. If we can help further in anyway please let us know. ...
Jan 23,2019
Jan 23,2019
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I have Used a lot of estate agents and I can say hand on Heart that the team here are the best I have ever experienced by far. From start to finish it was excellent service . The team are very helpful and thorough , they give ...
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Comment on agent fees
Normal fees
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Jan 24, 2019
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Thank you very much for your kind words, I will make sure everyone, particularly Jo & Gina and made aware of them. We wish you all the best in your new flat and hope you are happy there. ...
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Andy
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Tim
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Rebecca
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In order to maintain a high level of service to customers, to ensure compliance with certain legal requirements, and to comply with the conditions of membership of NAEA (National Association of Estate Agents), ARLA (Association of Residential Letting Agents) and TPO (The Property Ombudsman)
Gallant Richardson adopt an In-House Complaints procedure
Last updated at 4:26 PM 21/10/2019 by allAgents
Gallant Richardson adopt an In-House Complaints procedure
Awards won by Gallant Richardson
Regional Awards won by Gallant Richardson
Individual Branch Awards
Colchester, CO1
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2024
Best Estate Agent in Colchester
-
2024
Best Letting Agent in Colchester
-
2024
Best Estate Agent in CO1
-
2024
Best Letting Agent in CO1
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2023
Best Letting Agent in Colchester
-
2023
Best Estate Agent in Colchester
-
2023
Best Estate Agent in CO1
-
2023
Best Letting Agent in CO1
-
2022
Best Letting Agent in CO1
-
2022
Best Estate Agent in CO1
-
2022
Best Letting Agent in Colchester
-
2022
Best Estate Agent in Colchester
