Fulfords
3.2/5, 184 reviews
56% recommended
80% sales valuation accuracy
83% sales fee satisfaction
Established in 1863, Fulfords Estate Agents are one of the longest established property businesses in the South West with branches in Devon and Somerset from South Petherton in the East to Plymouth in the West. We are committed to delivering a first class service to all our clients throughout our extensive ... show more Established in 1863, Fulfords Estate Agents are one of the longest established property businesses in the South West with branches in Devon and Somerset from South Petherton in the East to Plymouth in the West. We are committed to delivering a first class service to all our clients throughout our extensive branch network and specialists departments across the Westcountry. We are uniquely positioned to offer one of the most comprehensive property services available. In addition to our core estate agency services we also specialist in Country and Waterside properties, Auctions, New Homes, Land sales, Planning advice, Mortgage services, Conveyancing, Surveys and Residential Lettings. Part of Countrywide, the UK's largest estate agency group, our exclusive marketing strategy in conjunction with ourdistinctive colours and style includes prominent advertising in a wide range of local, regional and national press. Coupled with arguably the best online presence of any estate agency this results in more potential buyers, more viewings, more offers and a better price achieved in the shortest possible time. Our approahable, qualified and highly motivated professional staff take great pride in the level of service they provide and we are privileged to have some of the most experienced estate agents in the Westcountry working effectively with you to acheive a successful move which is why we've earned the title "your favourite estate agent".

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Latest Reviews

 View all Reviews 184
16th Jul 2024
reviewed by 'Ali'
“Fulfords Newton Abbot - Avoid / DishonestI recently offered on a property with Fulfords and as I was porting a mortgage, ......”
13th Jul 2024
reviewed by 'Anon'
“Currently withholding over a year's rent on my late father's property which they are managing....”
22nd Apr 2024
reviewed by 'Angry'
“Turned up with a potential buyer unannounced and caught my 14 year old getting out of the shower. So angry and ......”
14th Mar 2024
reviewed by 'Bernard'
“I was delighted with the very able assistance by the leasing manager of the Exmouth branch.Sara Scott-Hake is a ......”
10th Jan 2024
reviewed by 'Lauren'
“Fulfords have been very communicative and friendly during my process of trying to rent a property. Although I was not ......”
18th Dec 2023
reviewed by 'Stefania pirazzini'
“Perfect service! Sarah is able to organize a very difficult issue. I couldn’t ask better...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 83% £50,000 £520,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 10 11 28 62 6 25 7 1 30
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Fulfords Branches (view all 33)
Fitzroy Road Branch, De
Budleigh Salterton, EX9
Dartmouth, TQ6
Dawlish, EX7
Dawlish, EX7
Exeter, EX1
Exeter, EX1
Exeter, EX4

“Buying a house is an extremely stressful situation that will ......”

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Sep 05,2013
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By: 'siesta'
Sep 05,2013
5 people found
this helpful
Buying a house is an extremely stressful situation that will potentially persist for months. This is why you need to know that you have a great team behind you that you can trust implicitly. When you get your house valued theres not really much choice ...
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What agent could do to change your mind?
More professional More local knowledge
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“Avoid at all cost. I'm curently going through their complaints ......”

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Sep 04,2013
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By: 'Dr'
Sep 04,2013
3 people found
this helpful
Avoid at all cost. I'm curently going through their complaints procedure and next step is the ombudsman (for breach of contract and numerous breaches of the ombudsman code of conduct). I contacted the buyer of my property after the sale to see if her experience ...
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What agent could do to change your mind?
Be professional, be honest, do the job you are paid for. the client is the customer, not the buyer!
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“Where to start... 1 start is more than deserved.Firstly, we ......”

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Aug 30,2013
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Lilly
By: 'Saiorse'
Aug 30,2013
7 people found
this helpful
Where to start... 1 start is more than deserved. Firstly, we had to chase them to pay deposits, sign papers etc just days before moving. Bearing in mind they knew we were moving from London. On arriving at 6pm to collect keys we were told we ...
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What agent could do to change your mind?
Fulfords need to hire competent staff in exmouth as their exeter branch seem so much better!! Really is just rude incompetent staff that do not care
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“DO NOT USE THEM NEIL SEYMOURE IS USLESS AND RUDE ......”

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Jun 25,2013
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By: 'TERRY'
Jun 25,2013
4 people found
this helpful
DO NOT USE THEM NEIL SEYMOURE IS USLESS AND RUDE he could not even get my deposit back after a month of waiting. country wide are the same the cannot even comunticate with each other they speak to you like a piece of crap we ...
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By: Lauren
Jul 20, 2013
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I've had the same problem with Neil from Fulfords in Paignton. I moved out a month ago and still haven't received my deposit because I didn't physically hand the keys to him in person of Friday evening. Also had problems with lack of communication from sister partnership county wide. Still tried charging me rent after I moved out! He was rude on the phone to me talking down to me like a child. Utterly disappointed with his level of service. I strongly recommend not to let with Fulfords...moving ...

“I sold my house with Fulfords, Drake Circus branch within ......”

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Jun 14,2013
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Lindsey
By: 'Jean'
Jun 14,2013
0 people found
this helpful
I sold my house with Fulfords, Drake Circus branch within a week of putting it on the market. My contact there was mostly with Lindsey Hallworth and she was present at all my viewings and her memory of the smallest details astounded me. Later in ...
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“Did not have 1 viewing in 20 weeks. Communication from Heleney did ......”

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Jun 10,2013
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By: 'Sharon'
Jun 10,2013
3 people found
this helpful
Did not have 1 viewing in 20 weeks. Communication from Heleney did not happen unless we contacted her. Charged £238 inc VAT for an EPA by Fulfords. Asked by a member of Fulfords staff if we had any ideas as to how to encourage people to view. Thought ...
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By: Heleney Henderson
Nov 20, 2014
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Thank You for your feedback above, I would like to say that within the time this house was on the market with Fulfords regular updates were provided by the team including visits to the property myself to retake photos and to discuss ways to try to generate more interest. The property was of course matched and emailed to many prospective purchasers with follow up calls to try and book viewings, sadly no one booked a viewing on this property. The £238.80 (this is a non customer related service) t ...

“Fulfords Miley Plain office were very efficient when we bought ......”

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Jun 03,2013
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Kayleigh
By: 'c'
Jun 03,2013
0 people found
this helpful
Fulfords Miley Plain office were very efficient when we bought our house. we were happy with the service they gave us....
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“Fulfords were very helpful with the purchase of my new ......”

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May 13,2013
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By: 'S'
May 13,2013
2 people found
this helpful
Fulfords were very helpful with the purchase of my new house, especially Joe and Matthew. The mortgage service from Kerry was top class. Thank you...
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“Booked an evening viewing with this agent. Arrived on time. ......”

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May 09,2013
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By: 'Angry'
May 09,2013
2 people found
this helpful
Booked an evening viewing with this agent. Arrived on time. After waiting outside for 20 minutes it was clear that they weren't going to make the appointment. Incredibly frustrating as it is a 2 hour round trip from where we live to the property. Extremely unprofessional. We ...
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What agent could do to change your mind?
Keep your appointments!
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“We want to say a big thankyou for your help ......”

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Apr 22,2013
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Lindsey
By: 'Mrs'
Apr 22,2013
0 people found
this helpful
We want to say a big thankyou for your help over the past months. You have been so patient and always positive through the frustrations we've encountered. It's been a long process, but in the end we did it. Thanks Grace & Darren...
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“Very unimpressed with Fulfords' Exeter branches. Since viewing a property ......”

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Apr 05,2013
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By: 'SH'
Apr 05,2013
3 people found
this helpful
Very unimpressed with Fulfords' Exeter branches. Since viewing a property through them I've been pestered with countless emails and telephone calls, despite having asked them several times to remove my details from their emailing/call list. They even decided they would pass my mobile number ...
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What agent could do to change your mind?
Stop sending me emails when I ask you to. Don't send emails to me that are addressed to some other person(!). Don't keep calling me, particularly after I have asked you not to. Don't pass my personal details on to other companies without my permission.
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“Fulfords of Sidmouth led By Mandy Lewis her team of ......”

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Mar 19,2013
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By: 'Chris'
Mar 19,2013
0 people found
this helpful
Fulfords of Sidmouth led By Mandy Lewis her team of Ben, Katie, and Vickie They say moveing is one of the most stressfull things, well when your 150 miles away and the person moveing is 91 years old you might expect stress and problems, but NOT with ...
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“Avoid at all cost! Full of false promises and insincere ......”

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Feb 21,2013
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By: 'annon'
Feb 21,2013
4 people found
this helpful
Avoid at all cost! Full of false promises and insincere apologies. Their particulars are poorly written, the spelling and grammar mistakes are inexcusable. We cancelled our agreement with them and found a much more professional agent to sell our property....
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“I would like to thank the whole team for all ......”

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Dec 30,2012
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Mark
By: 'David'
Dec 30,2012
1 people found
this helpful
I would like to thank the whole team for all the effort chasing down the solicitors to get the sale through. They worked really hard and kept me informed.Well done Matt and the team....
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“Avoid at all costs! We recently bought a property through ......”

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Dec 27,2012
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Adam
By: 'AVOID'
Dec 27,2012
9 people found
this helpful
Avoid at all costs! We recently bought a property through Fulfords. We were bullied, guzzumed, lied to consistently through the purchasing process. It was only through getting involved with the vendor did we even honestly know what was going on. I wouldn't recommend selling, purchasing, ...
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“I rented a flat from these charlatans for 12 months.The ......”

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Dec 07,2012
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Theresa
By: 'Marc'
Dec 07,2012
6 people found
this helpful
I rented a flat from these charlatans for 12 months.The boiler was often going wrong and Fulfords/Countrywide approach to this was appalling.When i first moved in it took them a week to sort out the boiler.During the summer i had to wait ...
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“STAY AWAY!!!After one viewing with Fulfords they took my ......”

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Nov 30,2012
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By: 'JiminiBoo'
Nov 30,2012
4 people found
this helpful
STAY AWAY!!! After one viewing with Fulfords they took my details and have been harassing me on a daily basis as they want my house to sell. I have told them 4 times by phone not to call me that I would NEVER sell with them. ...
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What agent could do to change your mind?
If they actually listened when I said NO - as they haven't that makes them as bad as a rapist
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“My partner and I went into the shop to ask ......”

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Nov 05,2012
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By: 'leigh'
Nov 05,2012
5 people found
this helpful
My partner and I went into the shop to ask for the details of a property that we were interested in that we had seen in the window. The lady we spoke to was in my opinion very oppressive She ordered us to sit down ...
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What agent could do to change your mind?
The agent could have been polite and accommodating rather than oppressive.
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“Luckily for me I have just moved to a new ......”

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Oct 14,2012
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By: 'Grumpy'
Oct 14,2012
5 people found
this helpful
Luckily for me I have just moved to a new property and away from this awful lettings company! The two women mentioned above on separate occasions took money out of my account. Karen took over two months rent from my account and refused to pay ...
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What agent could do to change your mind?
Doing their jobs would of been a good start!
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By: Fulfords Management
Nov 16, 2015
View all comments (1)
Your comments couldn't be further from the truth. As a company we must have both landlord and tenant in agreement before a deposit can be processed. Property management were doing their jobs albeit not to your liking. An important note is that all monies are held in my deposits, this is the law! ...

“I contacted Fulfords with regards to renting a property in ......”

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Oct 09,2012
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By: 'ExeterTenant'
Oct 09,2012
3 people found
this helpful
I contacted Fulfords with regards to renting a property in Exeter. At the viewing they tried to push me into signing immediately on promise of the fees being reduced. This didn't work for me at all, as I had to give notice on my existing ...
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What agent could do to change your mind?
-Be transparent on fees, don't offer a discount to sign earlier when it's obviously not worth it for the tenant -Don't spam and provide ways to unsubscribe to SMS (I'm sure this is not entirely legal)
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“It took 10 days from when I placed my property with ......”

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Sep 13,2012
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Karen
By: 'Fed-up'
Sep 13,2012
4 people found
this helpful
It took 10 days from when I placed my property with Fulfords for them to upload the details onto their own and other websites. After persistent chasing I was told this was due to computer 'uploading problems' and that it was only with my property, not ...
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What agent could do to change your mind?
Could have kept more on top of the problem - it appeared to go for several days at the beginning before I allerted them to the problem. Then keeping me informed of progress more.
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“Do not ever use this agency. The manager and his ......”

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Apr 11,2012
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LEE
By: 'Rikrock'
Apr 11,2012
16 people found
this helpful
Do not ever use this agency. The manager and his staff are incompetent,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e ...
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What agent could do to change your mind?
All the agent needed to have done in this case is admit the errors at an early stage enabling things to be put right without delay,be truthful and commmunitive and be available and contactable by returning calls etc. These factors should be the base of any professional business which is sadly lacking here and the branch obviously needs taking over by someone with basic decency ,drive and focus on customer care and provide value for the thousands of pounds that a sale provides.
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“Agent terribly unhelpful on entering the office - not understand ......”

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Apr 06,2012
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By: 'allagent2012'
Apr 06,2012
2 people found
this helpful
Agent terribly unhelpful on entering the office - not understand the needs of a buy-to-let investor in any way what so ever - and neither did anyone in this nice looking, big office. On rechecking the internet they failed to flag many properties. They had ...
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“I had a viewing booked up for several days on ......”

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Feb 27,2012
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By: 'Bristol'
Feb 27,2012
3 people found
this helpful
I had a viewing booked up for several days on a house that is for sale. Travelled 109 miles to view the property the estate agent new we were travelling down had all our details we spoke on the day of the viewing to confirm the ...
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What agent could do to change your mind?
Closed the office and showed me the house we were ment to be viewing even if it was for 15 minutes. Offered me the ‚£75 it cost in driving the car 220 miles.
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“I've just ended a tenancy with Fulfords after having nothing ......”

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Jan 11,2012
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By: 'GN'
Jan 11,2012
4 people found
this helpful
I've just ended a tenancy with Fulfords after having nothing but hassle from them for the last 18 months. Firstly, when we viewed the property we were asked to pay £200 to take the property of the market, we were lead to believe that this money would ...
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“We are still in the process of trying to complete ......”

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Oct 11,2011
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By: 'Steve'
Oct 11,2011
3 people found
this helpful
We are still in the process of trying to complete the sale of our house after nearly 15 months on the market.We dropped the house 15 grand so dont believe the valuation they give they just want the sale.salesman ship was poor even our niegbour ...
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What agent could do to change your mind?
Pull there fingers out
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By: scarlet
Feb 22, 2012
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Maybe if Mr Ramsden had taken the agents advice on dropping the price slightly and at an earlier date it would have sold earlier in a dropping market. As for trying to renegotiate on the buyers behalf if Mr Ramsden had told the truth about the 4th bedroom and building regs it would not have been neccessary. ...

“Fulfords have taken almost two years to sell my partner's ......”

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Sep 03,2011
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By: 'Harris'
Sep 03,2011
6 people found
this helpful
Fulfords have taken almost two years to sell my partner's property where we both live. They have been sluggish in the extreme, hardly ever doing an accompanied viewing. Their method of 'selling properties' is simply showing people around. They are, without exception, disinterested, sullen and ...
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What agent could do to change your mind?
Fulfords are simply not as polished and professional as most other agents.
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“If I said all the things they done I would ......”

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May 19,2011
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By: 'sa2009'
May 19,2011
1 people found
this helpful
If I said all the things they done I would be here all day. Would never go to them again. Shame they are this way, gives the other branches bad names....
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“Do not use this agent! Despite advice from friends we ......”

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Apr 27,2011
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By: 'Jolly'
Apr 27,2011
2 people found
this helpful
Do not use this agent! Despite advice from friends we opted to use Fulfords to advertise and manage our rental apartment. We should have smelled a rat when their rental estimate came in over £100/month higher than the other (more reputable) agent. We were given ...
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“My daughter & family started renting about 6 weeks ago and they ......”

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Apr 14,2011
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By: 'Mick'
Apr 14,2011
6 people found
this helpful
My daughter & family started renting about 6 weeks ago and they now want them out because they have a buyer and want to sell it. They are trying to introduce their own interpretations of the laws of this land. Beware! Beware! Beware! Plus they make you ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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Regional Awards won by Fulfords

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