Frost's Estate Agents
4.2/5, 70 reviews
80% recommended
85% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction
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Latest Reviews

 View all Reviews 70
8th Sep 2023
reviewed by 'Javier Perez'
“I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps ......”
18th Jul 2023
reviewed by 'Angela Lewis'
“Great service from Sean went above & beyond to help us with our move. Highly recommend.Thank you Sean....”
11th Aug 2022
reviewed by 'Em'
“It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount ......”
10th Mar 2022
reviewed by 'NYB'
“I have dealt with a few estate agents but these are the worst. The level of service they provide is ......”
5th Mar 2020
reviewed by 'Andy'
“Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year ......”
8th Nov 2019
reviewed by 'Jim'
“I have never needed to rent before so was unsure about the process,I had no need to worry as ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 85% 100% £160,000 £725,000
Lettings 100% 87% £875 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 13 7 29 2 9 2 3 3
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

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Frost's Estate Agents Branches (view all 4)
Harpenden, AL5
Marshalswick, AL4
St Albans, AL1
Wheathampstead, AL4

“Very professional helpful and friendly team from the beginning kept ......”

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Jul 06,2017
Minithumbup
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Elsaida
By: 'Erjon'
Jul 06,2017
2 people found
this helpful
Very professional helpful and friendly team from the beginning kept me updated throughout process big thank you to all specially Elsaida and Trudie...
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“We used David and the team at Frosts for our ......”

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Jun 15,2017
Minithumbup
By: 'Mark'
Jun 15,2017
2 people found
this helpful
We used David and the team at Frosts for our house move in 2015. I can't speak highly enough of them. They were professional, efficient and highly sympathetic during what proved to be an extremely stressful time....
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Comment on agent fees
Very reasonable.
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“Trudie really helped to get a difficult sale through on ......”

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May 26,2017
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Rose
By: 'Tom'
May 26,2017
0 people found
this helpful
Trudie really helped to get a difficult sale through on my property. She was patient and always offering to help. I didn't get as much money as I would have liked but that is due to the market conditions....
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Comment on agent fees
I would rather pay the higher fee to Frosts (completed sale 1st time) than the lower fee to William H Brown (2 aborted sales)!
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“Fantastic service from Sarah Valentine at Frosts who dealt with ......”

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Apr 27,2017
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Sarah
By: 'Hayley'
Apr 27,2017
0 people found
this helpful
Fantastic service from Sarah Valentine at Frosts who dealt with my sale post offer being accepted. Sarah remained in contact with me every couple of days throughout the process, chased up vendors and solicitors where items were outstanding and in general went above and beyond ...
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N/a
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“Frosts have provided me with a professional, personable and efficient ......”

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Mar 23,2017
Minithumbup
By: 'Fiona'
Mar 23,2017
0 people found
this helpful
Frosts have provided me with a professional, personable and efficient service throughout my recent enquires. They have been an invaluable source of advice, as has their mortgage advisor; I am very grateful to them....
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“Frosts have done sterling job in portraying my property in ......”

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Feb 20,2017
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Daniela
By: 'Sezz'
Feb 20,2017
0 people found
this helpful
Frosts have done sterling job in portraying my property in a positive light following image n marketing damage by two other estate agents. They have done this by listening and acting upon feed back throughout the selling period. I have been treated magnificently through their ...
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Comment on agent fees
Ok as negotiated from offset
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“I dont often leave reviews but i decided to on ......”

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Feb 08,2017
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Sarah
By: 'Adam'
Feb 08,2017
0 people found
this helpful
I dont often leave reviews but i decided to on this occasion. We completed on our puchase in December and Frosts were excellent throughout the whole process. I found the the two people i had most dealings with (Jake and Sarah) to be extremely professional ...
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“Many thanks to John O'Sullivan and the team at Frosts ......”

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Jan 30,2017
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John
By: 'S'
Jan 30,2017
0 people found
this helpful
Many thanks to John O'Sullivan and the team at Frosts St Albans. They provided a very professional service throughout the sale of my father's property. In addition they secured in excess of the asking price for the property. I would highly recommend John and Sarah....
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Comment on agent fees
Fair
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“Frosts were so on the ball selling my late fathers ......”

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Oct 24,2016
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Stuart
By: 'Gary'
Oct 24,2016
1 people found
this helpful
Frosts were so on the ball selling my late fathers property which proved to be a very trying testing time. I can't speak highly enough of Stuart Dutton , he was constantly giving me updates and his professionalism and thoughness was second to none leaving no ...
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“They were the most awful sales agent that I had ......”

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Sep 04,2016
Minithumbdown
By: 'Crystal'
Sep 04,2016
3 people found
this helpful
They were the most awful sales agent that I had experience in. Once the 'sales' guy get you to sign the contract, they don't bother to assist you with anything. Brochure photos? I can do better. House showings? The staff who appeared did not do ...
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Comment on agent fees
Most expensive with the worst customer service
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“In mid-February this year, we decided to sell our family ......”

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Jul 21,2016
Minithumbup
By: 'Al1'
Jul 21,2016
0 people found
this helpful
In mid-February this year, we decided to sell our family home, along with my mother's home and make a joint purchase for the whole family. We contacted Frosts estate agent and John Sullivan arranged to do an evaluation on mums property in St Albans. He ...
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Comment on agent fees
very reasonable - negotiated a good deal as we were selling 2 houses through Frosts
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“From day one, David was brilliant and gave us the ......”

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Jun 21,2016
Minithumbup
By: 'Heartfelt'
Jun 21,2016
2 people found
this helpful
From day one, David was brilliant and gave us the confidence that we needed , entering this stressful process. Trudie , as our point of contact was perfect in every way. At all times we felt up to date and informed. Trudie is a star...
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Comment on agent fees
Acceptable, but well earned
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“Daniela has been fantastic. I really appreciated that she listened ......”

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Apr 21,2016
Minithumbup
By: 'Elizabeth'
Apr 21,2016
1 people found
this helpful
Daniela has been fantastic. I really appreciated that she listened and took the time to communicate often. I always knew she would reply quickly and honestly...
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“Bought a property through Frosts last year excellent advise and ......”

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Apr 14,2016
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Neil
By: 'Mr'
Apr 14,2016
1 people found
this helpful
Bought a property through Frosts last year excellent advise and communication. I would however like to thank you all at Frost for your assistance and professionalism. In particular Neil Dowsett was incredibly helpful and went the extra mile in my dealings with them. Would recommend ...
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Comment on agent fees
Good
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“One of the worst agents I've dealt with. Having made ......”

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Apr 21,2015
Minithumbdown
By: 'AXV'
Apr 21,2015
1 people found
this helpful
One of the worst agents I've dealt with. Having made an appointment view a property and driven 45 minutes I found out the property had already been let and we had not been told. Complete lack of disrespect, shameful service. Please avoid if you can. I ...
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“If I could give this company a '0' star ......”

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Sep 12,2014
Minithumbdown
By: 'Michael'
Sep 12,2014
2 people found
this helpful
If I could give this company a '0' star rating I happily would. On 2 different occasions we have arranged viewings for properties to then be told the property had already been let, after we've traveled 2 hours to view them. On another occasion we made ...
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What agent could do to change your mind?
Useless. Better off closing down and restarting.
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Comment on agent fees
Insanely high.
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“Awful Customer Service, I have move alot and have rented ......”

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May 02,2013
Minithumbdown
By: 'littlekate'
May 02,2013
1 people found
this helpful
Awful Customer Service, I have move alot and have rented many properts before and have never been treated like this, they clearly dont care about there customers! When my shower broke property management were apauling, not to mention the crazy amount they charged for checking ...
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What agent could do to change your mind?
Customer Service in property Management needs vastly improving, rude and unhelpful. To be honest I was very upset by the whole experience.
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“Rented through Frosts a while ago. Paperwork was fine but ......”

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Jun 06,2012
Minithumbdown
By: 'SWL'
Jun 06,2012
1 people found
this helpful
Rented through Frosts a while ago. Paperwork was fine but staff very unhelpful and one in particular was very very rude and argumentative. Also we specifically advised them when we had served notice to vacate that they were to do NO viewings whilst we were ...
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“Frosts managed several rented properties in the apartment block I ......”

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Sep 27,2011
Minithumbup
By: 'Jill'
Sep 27,2011
1 people found
this helpful
Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who ...
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“Frosts managed several rented properties in the apartment block I ......”

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Aug 29,2011
Minithumbup
By: 'Jill'
Aug 29,2011
0 people found
this helpful
Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who ...
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“Positives: Marketing was good. When they finally did find a ......”

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Jun 06,2011
Minithumbdown
By: 'magenta'
Jun 06,2011
0 people found
this helpful
Positives: Marketing was good. When they finally did find a buyer, they managed to get me the asking price, which I was very pleased with. Good with handling liason between myself and buyer/chain during the sale. Negatives: Communication was poor at times. Viewings were ...
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“I recently purchased my house through Frosts. I found their ......”

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Feb 28,2011
Minithumbup
By: 'AB'
Feb 28,2011
1 people found
this helpful
I recently purchased my house through Frosts. I found their agents to be extremely professional, in particular Lucy who maintained regular contact during our search (the only one of the estate agents to do so) and then provided regular communications and progress updates through to ...
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“Excellent Service from start to finish. They sold our house ......”

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Jan 24,2011
Minithumbup
By: 'Camp'
Jan 24,2011
1 people found
this helpful
Excellent Service from start to finish. They sold our house for a good price within a week while we were on holiday. We have been kept informed of the progress of the sale throughout, and on the rare occasion we have needed to call the ...
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“We recently bought and sold through Frosts using the Marshalswick ......”

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Jan 09,2011
Minithumbup
By: 'b'
Jan 09,2011
1 people found
this helpful
We recently bought and sold through Frosts using the Marshalswick and St Albans offices. Frosts were great, in particular Justin, who had to deal with some tricky last minute negotiations. I wouldn't hesitate to recommend Frosts....
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“Dealing with my Cousin's estate in St Albans from Taunton ......”

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Dec 17,2010
Minithumbup
By: 'bluefont'
Dec 17,2010
1 people found
this helpful
Dealing with my Cousin's estate in St Albans from Taunton wasn't ideal. However, Frost's managed to achieve a better price for the property than I anticipated and kept me informed as the sale progressed. Rapidly identifying cash buyers, the sale proceeded to a satisfactory conclusion. ...
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By: Sales Manager
Dec 18, 2010
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Thank you very much for your feedback, we are delighted you had a good experience dealing with our company and greatly appreciate your taking the trouble to comment on the website. ...

“After 2 years of trying to sell and having previously used ......”

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Nov 22,2010
Minithumbup
By: 'ChrisE'
Nov 22,2010
4 people found
this helpful
After 2 years of trying to sell and having previously used several other Harpenden agents I came across Frost's. The manager there personally came to value my property in Caddington and offered useful advice. Within 4 weeks of marketing they managed to achieve within ...
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“Appalling customer service. We've been fighting with our Landlord for ......”

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Sep 20,2010
Minithumbdown
By: 'pfraile'
Sep 20,2010
1 people found
this helpful
Appalling customer service. We've been fighting with our Landlord for the last two months over a deposit and it could all have been avoided hadn't their property management staff been so incompetent, not to mention rude over the phone and the most unhelpful I've ever ...
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“Average. Well-drafted (clear) tenancy agreement. Charge over the top for ......”

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Sep 15,2010
Minithumbup
By: 'Ned'
Sep 15,2010
0 people found
this helpful
Average. Well-drafted (clear) tenancy agreement. Charge over the top for references, but not as bad as some. No 24 hour contact, meaning that they aren't available when emergencies happen, and won't refund you if you take your own action. When they are in, though, they get ...
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“Truely terrible! Put property on Market in Oct 09. Sold within ......”

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Jul 18,2010
Minithumbdown
By: 'Hertsnomore'
Jul 18,2010
1 people found
this helpful
Truely terrible! Put property on Market in Oct 09. Sold within a week to someone who Frosts told me was a cash buyer. Turned out the buyer needed a mortgage and couldn't get one. Only found this out in Dec! Put property back on Market having ...
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“We have been renting through frosts for about 9 months now ......”

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Apr 17,2010
Minithumbdown
By: 'Halban'
Apr 17,2010
1 people found
this helpful
We have been renting through frosts for about 9 months now and not only is the house not living up to the standard the details said we have had numerous problems, trying to get them fixed is a real pain which takes far too long, we ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frost's Estate Agents

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