Frost's Estate Agents
4.2/5, 70 reviews
80% recommended
85% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction
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Latest Reviews

 View all Reviews 70
8th Sep 2023
reviewed by 'Javier Perez'
“I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps ......”
18th Jul 2023
reviewed by 'Angela Lewis'
“Great service from Sean went above & beyond to help us with our move. Highly recommend.Thank you Sean....”
11th Aug 2022
reviewed by 'Em'
“It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount ......”
10th Mar 2022
reviewed by 'NYB'
“I have dealt with a few estate agents but these are the worst. The level of service they provide is ......”
5th Mar 2020
reviewed by 'Andy'
“Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year ......”
8th Nov 2019
reviewed by 'Jim'
“I have never needed to rent before so was unsure about the process,I had no need to worry as ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 85% 100% £160,000 £725,000
Lettings 100% 87% £875 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 13 7 29 2 9 2 3 3
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Overall
Estate agents
Letting agents
Latest Properties

No Properties

Frost's Estate Agents Branches (view all 4)
Harpenden, AL5
Marshalswick, AL4
St Albans, AL1
Wheathampstead, AL4

“Javier...”

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Sep 08,2023
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Oliver
By: 'Javier Perez'
Sep 08,2023
0 people found
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I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional....
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“Great service from Sean went above & beyond t......”

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Jul 18,2023
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Sean
By: 'Angela Lewis'
Jul 18,2023
0 people found
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Great service from Sean went above & beyond to help us with our move. Highly recommend. Thank you Sean....
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“Still no returned deposit…...”

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Aug 11,2022
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By: 'Em'
Aug 11,2022
1 people found
this helpful
It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount of our deposit....
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“I have dealt with a few estate agents but these ......”

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Mar 10,2022
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Hollie
By: 'NYB'
Mar 10,2022
2 people found
this helpful
I have dealt with a few estate agents but these are the worst. The level of service they provide is horrific. Any requests or emails sent to them asking for help had to be followed up numerous times. We were left for weeks with no ...
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“John was an outstanding professional...”

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Mar 05,2020
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John
By: 'Andy'
Mar 05,2020
0 people found
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Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year later through to earl this year we were dealing with the sale of the property. After taking into account John's professional, helpful and personal approach ...
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“I have never needed to rent before so was uns......”

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Nov 08,2019
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Lily
By: 'Jim'
Nov 08,2019
0 people found
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I have never needed to rent before so was unsure about the process,I had no need to worry as Lily from Frosts in Harpenden made the whole process very easy & helped me through from start to finish,she turned something that could have been ...
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“We have just exchanged today on our purchase ......”

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Oct 25,2019
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Trudie
By: 'Marian'
Oct 25,2019
0 people found
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We have just exchanged today on our purchase through Frosts in Harpenden. John and James were so helpful and patient with our initial viewings and subsequent offers Trudie was exceptional in her role of Sales Progresser, Keeping all parties throughout the chain informed of developments ...
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“Sophie has been absolutely amazing, so easy t......”

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Aug 13,2019
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Sophie
By: 'Clodagh'
Aug 13,2019
0 people found
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Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process. We are moving back to the UK from New Zealand and have been in contact with numerous different providers, however Sophie has stood out, she has ...
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“Professional and stress-free...”

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Aug 05,2019
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Hollie
By: 'Rosanna'
Aug 05,2019
0 people found
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Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of tenants and the quality of service they've provided. They have taken any stress away by making the whole letting as smooth as possible. Hollie Taylor ...
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“Honest straightforward and efficient...”

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Apr 11,2019
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John
By: 'Dickersons'
Apr 11,2019
0 people found
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John Sullivan was helpful, efficient and his advice was spot on. Ella seconded him admirably and kept the transaction progressing. Big thanks to both of them. We would recommend this service to anyone....
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Comment on agent fees
Average/reasonable
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“Happy with the service provided...”

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Jun 12,2018
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Rose
By: 'David'
Jun 12,2018
0 people found
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Rose was happy to help answer questions and advise during the process. I thought she fairly represented both our (the tenant) and the landlord's best interests in brokering an agreement we were both happy with and perseverant in getting things sorted quickly....
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“Letting Agent...”

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Jun 12,2018
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Rose
By: 'Joybells'
Jun 12,2018
0 people found
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Rose has been both professional and friendly, exactly as Frosts advertise themselves. Always there to answer a question either on the phone or by email and if not available immediately always gets back to you either on the same day or within 24hrs. Highly recommend....
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Comment on agent fees
Good
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“Sale of property...”

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Jun 08,2018
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Ella
By: 'Grace'
Jun 08,2018
0 people found
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Great team, very quick offer made (which says it all really!), both Ella and Daniela were very easy to get hold of and responsive to my queries. Ella particularly was excellent at chasing the various parties and keeping me involved and informed....
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Comment on agent fees
Competitive, open to negotiation
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“Great Service...”

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Jun 04,2018
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Rose
By: 'K'
Jun 04,2018
0 people found
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Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose !...
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Comment on agent fees
Fair
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“Painless experience and good communication and service...”

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Jun 02,2018
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Rose
By: 'Caroline'
Jun 02,2018
0 people found
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My partner and I found Rose to be extremely helpful, as well as friendly and readily available for any questions/issues. She made the experience of finding a new home to move into easy and painless....
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Comment on agent fees
Reasonable
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“Sale...”

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May 31,2018
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Ella
By: 'Josey'
May 31,2018
0 people found
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Excellent service and advice from Sales Team at Frosts. Kept well informed throughout by Ella, our Sales Progressor, who responded quickly and professionally to all issues. Highly recommended...
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Comment on agent fees
Good
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“Joyful...”

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May 23,2018
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Rose
By: 'ghook11'
May 23,2018
0 people found
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Rose was very helpful from the beginning of the process, to handing us over to the property manager. She always got back to me as soon as possible and called with a joyful voice when something was required. Very helpful, joyous and made the renting ...
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Good
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“Flat Sold !....A very pleasant and helpful Estate Agent experience. Many thanks....”

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May 23,2018
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Tom
By: 'Ricardo'
May 23,2018
0 people found
this helpful
Many thanks to Tom for going the extra mile for me on the sale of my mother's flat. After some negotiating with the buyer he managed to get the price that I was happy to seĺl at. All your efforts were very much appreciated......
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Comment on agent fees
Very reasonable fees.
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“Excellent Service...”

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May 21,2018
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Rose
By: 'PB'
May 21,2018
0 people found
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Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly recommend....
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“Rental 2a Etna Rd...”

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May 21,2018
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Rose
By: 'Diane'
May 21,2018
0 people found
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Rose has been helpful and professional in dealing with all aspects of renting 2a Etna Rd. She is very prompt at replying to any queries we've had and guided us through the process. I would certainly recommend her to any friends/colleagues looking for a ...
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Comment on agent fees
Usual fees expected
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“Great service...”

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May 20,2018
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By: 'NB'
May 20,2018
1 people found
this helpful
We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we ...
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Good
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“Efficient and caring....”

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May 17,2018
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Ella
By: 'Helen'
May 17,2018
1 people found
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Quick sale. Achieved best price. Kept the chain together and kept me informed. Empathetic. About as painless as house moving can be....
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“Amazing service!...”

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May 17,2018
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By: 'Katherine'
May 17,2018
0 people found
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Neil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely recommend....
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“Great customer service...”

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May 17,2018
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Rose
By: 'SandraB'
May 17,2018
0 people found
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I found my renting experience with Frosts and in particular Rose to be smooth, she was kind, professional, very helpful and at explained everything very thoroughly. Made the entire process easy for us. All I can say is Thank you Rose!...
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Comment on agent fees
Average
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“Best Agents!!...”

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May 16,2018
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Ella
By: 'Rob'
May 16,2018
2 people found
this helpful
Thank you to Frosts for selling my property. They did a great job handling difficult situations and was very professional throughout. Ella, the sales progressor helped us so much on our onward purchase . Helping even more than the agent that I was buying through , who ...
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“Great Services...”

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May 16,2018
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Rose
By: 'Lee'
May 16,2018
0 people found
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Competent professional who went above and beyond to ensure a speedy turn around. Open & clear communication from outset. very pleased with service......
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Comment on agent fees
Good
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“Lost faith in renting, an estate agent in St Albans ......”

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Feb 14,2018
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Lily
By: 'Oliver'
Feb 14,2018
1 people found
this helpful
Lost faith in renting, an estate agent in St Albans let me down,felt abandoned,stayed away from renting for 4 years, 12 days ago took a chance on frosts in Harpenden, Lily Fowler restored my faith,, I move in today ,, happy days ,, thank you Lily....
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Comment on agent fees
The fees are understandable, with a need to protect the owner of the property
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“A great team all round, and a real contrast with ......”

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Dec 08,2017
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Tom
By: 'Andrew'
Dec 08,2017
0 people found
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A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been very helpful, ...
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Comment on agent fees
Reasonable fees, as a lettings client - certainly much better than other lettings agents I've experienced.
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“We have just exchanged today after a rather long and ......”

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Oct 20,2017
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Trudie
By: 'Heather'
Oct 20,2017
2 people found
this helpful
We have just exchanged today after a rather long and precarious process. The chain nearly collapsed a number of times but Trudie was exceptional in balancing the need for patience and a calm approach whilst asking the correct, probing questions to determine the correct level ...
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Comment on agent fees
Agent fees were competitive.
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“From day one we had the excellent combination of professionalism ......”

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Aug 14,2017
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James
By: 'Three'
Aug 14,2017
2 people found
this helpful
From day one we had the excellent combination of professionalism and friendliness in James, the debuty manager at Frosts. His constant feedback and recommendations were reassuring and extremely helpful for us - especially as he took on board our emotion of selling our 60 year old ...
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Comment on agent fees
Extremely good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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