85% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 70
8th Sep 2023
reviewed by 'Javier Perez'
18th Jul 2023
reviewed by 'Angela Lewis'
11th Aug 2022
reviewed by 'Em'
10th Mar 2022
reviewed by 'NYB'
5th Mar 2020
reviewed by 'Andy'
8th Nov 2019
reviewed by 'Jim'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 85% | 100% | £160,000 | £725,000 |
| Lettings | 100% | 87% | £875 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 13 | 7 | 29 | 2 | 9 | 2 | 3 | 3 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Frost's Estate Agents Branches (view all 4)
Sep 08,2023
Sep 08,2023
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I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional....
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Jul 18,2023
Jul 18,2023
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Great service from Sean went above & beyond to help us with our move. Highly recommend.
Thank you Sean....
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Aug 11,2022
Aug 11,2022
1
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It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount of our deposit....
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Mar 10,2022
Mar 10,2022
2
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I have dealt with a few estate agents but these are the worst. The level of service they provide is horrific. Any requests or emails sent to them asking for help had to be followed up numerous times. We were left for weeks with no ...
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Mar 05,2020
Mar 05,2020
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Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year later through to earl this year we were dealing with the sale of the property.
After taking into account John's professional, helpful and personal approach ...
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Nov 08,2019
Nov 08,2019
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I have never needed to rent before so was unsure about the process,I had no need to worry as Lily from Frosts in Harpenden made the whole process very easy & helped me through from start to finish,she turned something that could have been ...
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Oct 25,2019
Oct 25,2019
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We have just exchanged today on our purchase through Frosts in Harpenden.
John and James were so helpful and patient with our initial viewings and subsequent offers
Trudie was exceptional in her role of Sales Progresser, Keeping all parties throughout the chain informed of developments ...
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Aug 13,2019
Aug 13,2019
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Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process.
We are moving back to the UK from New Zealand and have been in contact with numerous different providers, however Sophie has stood out, she has ...
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Aug 05,2019
Aug 05,2019
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Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of tenants and the quality of service they've provided. They have taken any stress away by making the whole letting as smooth as possible. Hollie Taylor ...
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Apr 11,2019
Apr 11,2019
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John Sullivan was helpful, efficient and his advice was spot on. Ella seconded him admirably and kept the transaction progressing. Big thanks to both of them. We would recommend this service to anyone....
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Comment on agent fees
Average/reasonable
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Jun 12,2018
Jun 12,2018
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Rose was happy to help answer questions and advise during the process. I thought she fairly represented both our (the tenant) and the landlord's best interests in brokering an agreement we were both happy with and perseverant in getting things sorted quickly....
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Jun 12,2018
Jun 12,2018
0
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Rose has been both professional and friendly, exactly as Frosts advertise themselves. Always there to answer a question either on the phone or by email and if not available immediately always gets back to you either on the same day or within 24hrs. Highly recommend....
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Comment on agent fees
Good
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Jun 08,2018
Jun 08,2018
0
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Great team, very quick offer made (which says it all really!), both Ella and Daniela were very easy to get hold of and responsive to my queries. Ella particularly was excellent at chasing the various parties and keeping me involved and informed....
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Comment on agent fees
Competitive, open to negotiation
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Jun 04,2018
Jun 04,2018
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Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose !...
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Comment on agent fees
Fair
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Jun 02,2018
Jun 02,2018
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My partner and I found Rose to be extremely helpful, as well as friendly and readily available for any questions/issues. She made the experience of finding a new home to move into easy and painless....
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Comment on agent fees
Reasonable
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May 31,2018
May 31,2018
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Excellent service and advice from Sales Team at Frosts. Kept well informed throughout by Ella, our Sales Progressor, who responded quickly and professionally to all issues. Highly recommended...
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Comment on agent fees
Good
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May 23,2018
May 23,2018
0
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Rose was very helpful from the beginning of the process, to handing us over to the property manager. She always got back to me as soon as possible and called with a joyful voice when something was required. Very helpful, joyous and made the renting ...
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Good
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May 23,2018
May 23,2018
0
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Many thanks to Tom for going the extra mile for me on the sale of my mother's flat. After some negotiating with the buyer he managed to get the price that I was happy to seĺl at. All your efforts were very much appreciated......
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Comment on agent fees
Very reasonable fees.
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May 21,2018
May 21,2018
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Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly recommend....
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May 21,2018
May 21,2018
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Rose has been helpful and professional in dealing with all aspects of renting 2a Etna Rd. She is very prompt at replying to any queries we've had and guided us through the process.
I would certainly recommend her to any friends/colleagues looking for a ...
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Comment on agent fees
Usual fees expected
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May 20,2018
May 20,2018
1
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We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we ...
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Good
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May 17,2018
May 17,2018
1
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Quick sale. Achieved best price. Kept the chain together and kept me informed. Empathetic.
About as painless as house moving can be....
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May 17,2018
May 17,2018
0
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Neil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely recommend....
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May 17,2018
May 17,2018
0
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I found my renting experience with Frosts and in particular Rose to be smooth, she was kind, professional, very helpful and at explained everything very thoroughly. Made the entire process easy for us. All I can say is Thank you Rose!...
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Comment on agent fees
Average
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May 16,2018
May 16,2018
2
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Thank you to Frosts for selling my property. They did a great job handling difficult situations and was very professional throughout. Ella, the sales progressor helped us so much on our onward purchase . Helping even more than the agent that I was buying through , who ...
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May 16,2018
May 16,2018
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Competent professional who went above and beyond to ensure a speedy turn around. Open & clear communication from outset. very pleased with service......
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Good
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Feb 14,2018
Feb 14,2018
1
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Lost faith in renting, an estate agent in St Albans let me down,felt abandoned,stayed away from renting for 4 years, 12 days ago took a chance on frosts in Harpenden, Lily Fowler restored my faith,, I move in today ,, happy days ,, thank you Lily....
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Comment on agent fees
The fees are understandable, with a need to protect the owner of the property
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Dec 08,2017
Dec 08,2017
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A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been very helpful, ...
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Comment on agent fees
Reasonable fees, as a lettings client - certainly much better than other lettings agents I've experienced.
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Oct 20,2017
Oct 20,2017
2
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We have just exchanged today after a rather long and precarious process. The chain nearly collapsed a number of times but Trudie was exceptional in balancing the need for patience and a calm approach whilst asking the correct, probing questions to determine the correct level ...
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Comment on agent fees
Agent fees were competitive.
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Aug 14,2017
Aug 14,2017
2
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From day one we had the excellent combination of professionalism and friendliness in James, the debuty manager at Frosts. His constant feedback and recommendations were reassuring and extremely helpful for us - especially as he took on board our emotion of selling our 60 year old ...
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Comment on agent fees
Extremely good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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