Fresh Move
3.3/5, 7 reviews
57% recommended
33% lettings valuation accuracy
67% lettings fee satisfaction
A fresh approach to letting!Independent letting agent 100% focused on letting your property. Great rates for landlords! 6 months rent guarantee included free wth all tenants that we put in your property! Complete peace of mind from an agent with a fresh approach to letting show more A fresh approach to letting!
Independent letting agent 100% focused on letting your property. Great rates for landlords! 6 months rent guarantee included free wth all tenants that we put in your property! Complete peace of mind from an agent with a fresh approach to letting

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Latest Reviews

 View all Reviews 7
5th Oct 2020
reviewed by 'Megan'
“Amazing service, my agent Penny was there to answer my (Many) questions on the lead up to my moving date ......”
14th Apr 2018
reviewed by 'Theresa'
“I really can't praise them highly enough Cheerful, friendly and knowledgeable about their properties and they go the extra mile ......”
9th Jun 2017
reviewed by 'Sarah'
“I called fresh move this afternoon & the lady I spoke with said her name was Laura from the Torquay branch. ......”
20th Mar 2017
reviewed by 'G.'
“As a landlord with 20+ properties under full management by Fresh Move for 5 years I have always found them friendly, professional ......”
17th Nov 2016
reviewed by 'Gayguy45'
“I VERY STRONGLY RECOMMEND TO ALL.I have used these agents a few times being a tenant on a TENANT-FIND ......”
8th Nov 2014
reviewed by 'Mr'
“Absolute cowboys. They put us through hell as landlords, and never even apologised. They have NO clue about current letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 33% 67% £495 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 3 1 0 0 0 0 0 1
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 18:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Fresh Move Branches (view all 2)
Exeter, EX1
Torquay, TQ2

“Amazing service, my agent Penny was there to ......”

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Oct 05,2020
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Penny
By: 'Megan'
Oct 05,2020
0 people found
this helpful
Amazing service, my agent Penny was there to answer my (Many) questions on the lead up to my moving date and has been nothing but supportive now I've moved in! Absolutely fantastic service , amazing to know I have a reliable agent to contact should I ...
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By: Penny Reynolds
Oct 06, 2020
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Thank you Megan for your kind words, we strive for the best customer service and to make your move as smooth as possible knowing it is always a stressful time. We are always here if you need us. ...

“Awesome service...”

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Apr 14,2018
Minithumbup
By: 'Theresa'
Apr 14,2018
0 people found
this helpful
I really can't praise them highly enough Cheerful, friendly and knowledgeable about their properties and they go the extra mile to ensure that tenants and landlords are happy, especially Penny, the branch manager. I would not hesitate to recommend them to anyone...
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Comment on agent fees
Fees are very reasonable and a lot cheaper than many
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“I called fresh move this afternoon & the lady I spoke ......”

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Jun 09,2017
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Laura
By: 'Sarah'
Jun 09,2017
2 people found
this helpful
I called fresh move this afternoon & the lady I spoke with said her name was Laura from the Torquay branch. She was in a rush to get off the phone not long after being connected to her. She was talking over me & didn't listen to ...
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Comment on agent fees
Bad.
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“As a landlord with 20+ properties under full management by Fresh ......”

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Mar 20,2017
Minithumbup
By: 'G.'
Mar 20,2017
0 people found
this helpful
As a landlord with 20+ properties under full management by Fresh Move for 5 years I have always found them friendly, professional with a comprehensive well priced service. I have also not had complaints about them from my tenants. I have no hesitation in recommending them....
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Comment on agent fees
Well priced and clear.
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“I VERY STRONGLY RECOMMEND TO ALL.I have used these ......”

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Nov 17,2016
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Fiona
By: 'Gayguy45'
Nov 17,2016
0 people found
this helpful
I VERY STRONGLY RECOMMEND TO ALL. I have used these agents a few times being a tenant on a TENANT-FIND SERVICE they provide a second-to-none outstanding helpful service with a great website and unbeatable fees. The staff are lovely, friendly and helpful. The Manager is ...
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Comment on agent fees
Excellent
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“Absolute cowboys. They put us through hell as landlords, and ......”

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Nov 08,2014
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By: 'Mr'
Nov 08,2014
10 people found
this helpful
Absolute cowboys. They put us through hell as landlords, and never even apologised. They have NO clue about current letting legislation, and put landlords and there properties at huge risk constantly. Avoid Fresh Move and the Gardners like the plague....
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Comment on agent fees
They didn't even offer to refund us our management fees after there own staff member trashed our property.
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“A thoroughly unpleasant experience from start to finish. I moved ......”

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Sep 19,2014
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Fiona
By: 'Tom'
Sep 19,2014
5 people found
this helpful
A thoroughly unpleasant experience from start to finish. I moved to that cottage in Devon from London. Two days before the move, Fresh Move said they thought I should delay because they weren't sure if the property was in a habitable state. Why weren't they ...
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What agent could do to change your mind?
They were managing the property and knew it was dirty. They didn't bother to have the property cleaned (other than the carpets) before I moved in. I had to do it all myself. All they were interested in was my money. They didn't care about anything else.
Attached Filesnbsp;
Comment on agent fees
A rip off!!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are always looking at ways to improve our service so feedback is welcome
[email protected]
Last updated at 3:46 PM 06/03/2014 by Fiona Gardner

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