94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ...
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We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
Latest Reviews
View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
17th Jan 2023
reviewed by 'Markella'
16th Jan 2023
reviewed by 'Sean V.'
6th Sep 2022
reviewed by 'Kevin'
22nd Aug 2022
reviewed by 'Gary Turner'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 98% | £27,000 | £1,250,000 |
| Lettings | 97% | 97% | £355 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 121 | 3 | 263 | 17 | 123 | 1 | 131 | 2 | 36 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 24,2018
Oct 24,2018
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I have worked with many different agents across London and I can say Gary and the property management team of Franklyn James are very organised and have a fast turn around in getting remedial work authorised. In the 2 years I have been working with them ...
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Oct 24,2018
Oct 24,2018
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Very responsive. Always keeps me informed with the relevant matters. Been pleased with how they have managed the flat and secure tenants for me over the past several years....
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Oct 24,2018
Oct 24,2018
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Hilary is excellent when dealing with property issues and has a fair and honest approach to both the tenant and landlord so that any matter is sorted to everyone's satisfaction. She is a real gem....
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Oct 23,2018
Oct 23,2018
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We asked David to sell our property after he sold us the same property 3 years previously. He was extremely knowledgeable and very helpful and honest with our sale. He sold our place within two weeks to a carefully selected buyer despite a slightly turbulent property ...
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Comment on agent fees
The agent fees felt like they were reasonable compared to average agency fees. Do watch out for the extra VAT costs which can be conveniently unmentioned
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Oct 23,2018
Oct 23,2018
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I initially met with Lee, he provided me with the property valuation. I was really impressed with his knowledge about the market and as such I instructed Franklyn James to market the property on my behalf. Dovile ended up finding the tenant within 2 days of ...
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Oct 22,2018
Oct 22,2018
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Between Lee and Dovile, I am delighted with the overall service offered. The property was marketed quite proactively and both Lee and Dovile were very professional. The fees were quite competitive and the final execution was seamless. Thank you and I look forward to a ...
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Comment on agent fees
Competitive.
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Oct 20,2018
Oct 20,2018
2
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Emily is a very positive and can-do person. These are very good attributes when supporting a landlord in securing a potential tenant. She was professional in her role, and took on board all the information about the property that we provided. When she was unclear ...
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Oct 17,2018
Oct 17,2018
3
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Antony's service was efficient and quick, and he made positive suggestions when obstacles were encountered. Entire process was transparently handled....
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Comment on agent fees
Not unexpected
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Oct 15,2018
Oct 15,2018
2
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From start to finish it was a joy to deal with Emily and Franklyn James. We are now settled into our new home thanks to her exceptional professionalism....
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Good
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Oct 15,2018
Oct 15,2018
3
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I have been a client with FJ more than 9 years and found their service is always great and efficient. Antony is so professional and helpful to manage my letting property. Highly recommended him to anyone looking for super agent....
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Oct 15,2018
Oct 15,2018
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Thank you so much for everything.
We received a very professional, fast and exhaustive treatment.
We also appreciated your kindness and understanding for our problems.
Best regards.
Angelo, Patrizia e Christian Alessio....
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.
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Oct 15,2018
Oct 15,2018
3
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Very friendly and responsive service from the very beginning. Have been a customer for over 18 months now. Only good experiences to talk about....
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Comment on agent fees
Fees are high but do reflect good service and incredible responsiveness
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Oct 14,2018
Oct 14,2018
3
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All the guys at FJ are professional and easy to deal with. They make being a landlord easy. Highly responsive and treat things with the right level of urgency when needed....
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Oct 14,2018
Oct 14,2018
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We have had a very positive experience with Franklyn James so far and we would highly recommend them to everyone. The staff has been very friendly and responsive. They even asked us whether anything requires repair when we moved in the new flat. Fantastic service ...
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Comment on agent fees
Average
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Oct 13,2018
Oct 13,2018
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From the moment that I called to have information about the flat to the moment I've received my keys Dovile was available for all my requests , patient and responding to all of them and has done all the paper work without a waste of time . ...
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Good
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Oct 12,2018
Oct 12,2018
3
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Antony was the right agent at the right moment. We were in a rush to get a flat and he was the guy who gave us the possibility to be tenants in less than 2 weeks. Probably we were pressing a little bit for it, but ...
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Comment on agent fees
Amazing job
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Oct 02,2018
Oct 02,2018
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Dovile was a great estate agent and extremely helpful. When scheduling bookings Dovile recommended additional properties to help us with our search and was a big help in contacting the landlord in order to finalise our tenancy agreement. Thanks Dovile!...
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Comment on agent fees
(N/A due to agreement between Franklyn James and landlord)
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Oct 01,2018
Oct 01,2018
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Within 48 hours Dovile, Lee and their team had rented out our flat. No void. Great communication and support. Hopefully start of a long and mutually beneficial relationship. Thank you....
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Sep 28,2018
Sep 28,2018
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From initially viewing the property, negotiating the price to getting the keys at the end, David was a great help to me along the whole process. He is very professional and knows how to get a deal over the line that is in the interests ...
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Sep 21,2018
Sep 21,2018
2
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Due to complications with our last house, myself and my flatmate were in need of a property quickly and easily. We were very stressed, however the Franklyn James team were very helpful. As students, we are very new to renting, but Emily guided us through ...
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Sep 09,2018
Sep 09,2018
4
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Nicholas provided me with great service throughout my letting process. He got in touch with directly to inform me that the previous agent I was dealing with resigned and was able to sort out the negotiation very quickly.
He also took time out of his ...
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Sep 06,2018
Sep 06,2018
4
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Nicholas is a very professional and a highly skilled gentleman. He made the stress of moving un-stressful with quick responses and dealing with the associated parties in order to answer questions or getting paperwork through. I would highly recommend that you see Nicholas. He is ...
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Good
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Sep 03,2018
Sep 03,2018
5
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I was new to London and explained to Nick what I required... River views, good condition 2 bedroom flat... At short notice he showed me around the properties and the viewings went late into the night. Nicholas went above and beyond what I was expecting and ...
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Comment on agent fees
Normal fees
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Sep 03,2018
Sep 03,2018
4
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Nicholas was very supportive! Reply promptly and was accessible at all times.
Very professional. Would strongly recommend his services to everyone :)...
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Good
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Aug 31,2018
Aug 31,2018
1
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Mark was a friendly and approachable agent who helped me to secure my new home. Helpful and down to earth, a pleasure to deal with....
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Aug 24,2018
Aug 24,2018
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Excellent service from Hannah who is in charge of property management of our building. Professional, reliable and easy to work with as very experienced. She is as well very nice and proactive as an agent. Clearly her long experience helped us find fast and efficient ...
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Aug 23,2018
Aug 23,2018
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I have been a client of Franklyn James since their inception for over 12 years and during this time, the level of service and professionalism improves and gets better each year. I wanted to leave feedback for the whole team and especially Hanna and Hilary who ...
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Comment on agent fees
The fees are market rate and competitive
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Aug 21,2018
Aug 21,2018
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Hanna was very helpful and patient in our lease renewal. She was also quick to respond to all our queries which is always appreciated. We would love to treat with her again in the future....
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Aug 21,2018
Aug 21,2018
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We want to highlight that Gary has been an amazing tenancy manager for us. He has been a steady and calm hand in managing our tenancy including negotiating renewals, updating contracts, managing administrative paperwork and more. We are very lucky to have Gary manage our ...
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Comment on agent fees
Fair
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Aug 19,2018
Aug 19,2018
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I reported a fault with two kitchen appliances at 7:30pm on a Wednesday evening and was told I would be contacted the following morning by a Property Manager. Hanna called me just after 9am and was incredibly professional in understanding the faults, explaining the process ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:37 AM 27/10/2015 by allAgents
Best Estate Agent in E14 
Best Estate Agent in E14 
