94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ...
show more
We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.
Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.
And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.
It's not fancy. It's just frank.
Latest Reviews
View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
17th Jan 2023
reviewed by 'Markella'
16th Jan 2023
reviewed by 'Sean V.'
6th Sep 2022
reviewed by 'Kevin'
22nd Aug 2022
reviewed by 'Gary Turner'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 98% | £27,000 | £1,250,000 |
| Lettings | 97% | 97% | £355 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 121 | 3 | 263 | 17 | 123 | 1 | 131 | 2 | 36 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Feb 06,2019
Feb 06,2019
0
people found
this helpful
this helpful
I have been chasing Gary and Nicholas for a status of a refund due to me during my tenancy for a property managed by them. After one response that they will look into it, they have stopped responding. Can someone from the management team please ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 29,2018
Dec 29,2018
0
people found
this helpful
this helpful
This was a complex conveyancing due to it being shared ownership, Solicitors that needed chasing frequently and right-to-manage adding complexity but David went above and beyond at every stage in order to help wherever he could. I work with sales staff and the last thing ...
read full review
read full review
Comment on agent fees
Not applicable as i was the buyer
Was this helpful?
Yes
Yes
Dec 27,2018
Dec 27,2018
0
people found
this helpful
this helpful
Emily has been super helpful and kind with helping us with our property especially over the Christmas season. Never had any problems with FJ. Excellent service...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2018
Dec 16,2018
0
people found
this helpful
this helpful
It was a great and pleasant experience to work with Jamie throughout the sales. He is very committed, efficient and professional. From the very first day of the sales, he's been always available for help and collabertatively served as bridge between the two-way stakeholders. His ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 12,2018
Dec 12,2018
0
people found
this helpful
this helpful
I've recently moved from a truly terrible managing agent and Gary and the team at Franklyn James have been a breath of fresh air; instead of my having to constantly chase to ensure everything is running smoothly, Gary regularly takes the initiative to remind me ...
read full review
read full review
Comment on agent fees
Not much more than the "market disrupters" that are currently marketing heavily, and the service is in a different league.
Was this helpful?
Yes
Yes
Dec 11,2018
Dec 11,2018
3
people found
this helpful
this helpful
The whole team for Franklyn James have been amazing. I had no complications going to viewings and later in renting the flat. Every time something is broken or needs fixing, the matter is solved within a week or less. Very satisfied....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 11,2018
Dec 11,2018
0
people found
this helpful
this helpful
I have had an excellent and consistent service from Gary and Franklyn James over a number of years. The longevity of the relationship is in itself testament to the quality of service.
Gary has always delivered a personalised, professional and responsive service and in particular ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2018
Dec 11,2018
0
people found
this helpful
this helpful
I have used Franklyn James to let and manage a property for me for close to 4 years now. I have found them to be prompt and responsive and with a good commercial sense and I have come to depend on their judgement and experience. I ...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Dec 08,2018
Dec 08,2018
0
people found
this helpful
this helpful
I have been using Gary and Franklyn James for near on a decade. That in itself says a lot. Gary is always on it, quick to respond and always has my best interests at heart. It makes for a very smooth rental process. I would ...
read full review
read full review
Comment on agent fees
Agent fees are very reasonable, particularly on renewals.
Was this helpful?
Yes
Yes
Dec 06,2018
Dec 06,2018
0
people found
this helpful
this helpful
Gary and Frankly James provided prompt response for any query and timely rent transfer every month. We received very good service, highly recommended...
read full review
read full review
Comment on agent fees
Fees are good compared to other agents
Was this helpful?
Yes
Yes
Dec 06,2018
Dec 06,2018
0
people found
this helpful
this helpful
I have been using Franklyn James' services for about nine years. For most of this time Gary Atkins has been my main point of contact. He has always been very professional and well balanced in his advices. Gary possesses an extensive knowledge about the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
Mark was very helpful, professional and responsive during the whole process. He was always available to answer my queries. Thanks Mark!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
Nicholas has proved to be excellent professional demonstrating constantly very positive attitude, being extremely helpful and responsive and always willing to run the extra mile towards providing best in class service. Really glad to have Nicholas helping us through this process and keeping us posted ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
I have been using Franklyn James now for over 6yrs to manage the lettings of my two properties in London. They have been excellent, proactive and focussed which has been a great relief for me not having to check or follow up. Highly recommend. Many ...
read full review
read full review
Comment on agent fees
Fees I think is average in line with the competition. The edge is the proactive service levels!
Was this helpful?
Yes
Yes
Dec 04,2018
Dec 04,2018
2
people found
this helpful
this helpful
Franklyn James offer a great service and I found the staff to be very helpful and professional. I would have no hesitation in recommending them and using them again....
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
Dec 04,2018
Dec 04,2018
2
people found
this helpful
this helpful
Antony is extremely attentive and friendly, he always returns phone calls and emails straight away and was kind enough to show us around twice. Highly recommended!...
read full review
read full review
Comment on agent fees
No agent's fees
Was this helpful?
Yes
Yes
Dec 04,2018
Dec 04,2018
0
people found
this helpful
this helpful
Rented through Franklyn James and with Gary for 2 years and can honestly say the service was excellent. He was always quick to reply to any questions or concerns I had and dealt with them in a timely manner. Standout was when my heating broke in ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
I have recently started renting out my flat with Franklyn James and Gary has been extremely responsive, helpful and professional throughout the process....
read full review
read full review
Comment on agent fees
In line with other providers
Was this helpful?
Yes
Yes
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
I've been with Gary for a while now and I'm very happy with the service. He has taken good care of the flat and has been very helpful in negotiations with the landlord....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2018
Dec 01,2018
0
people found
this helpful
this helpful
I have used the services of Franklyn James for over a year now. I have found the entire team to be extremely professional, thorough and prompt....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
Nicholas was a super star from start to finish! He goes above and beyond what is required from an agent. Constantly updating us throughout the process and even meeting us on a Sunday to handover keys. Nicholas has been really helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
Nick has been very efficient, helpful, hardworking, easy to communicate with and resolved all the queries we had! I would surely recommend Nick to anyone who is looking to rent in E14 :)...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
Nick was very helpful and patient, always responded promptly to our queries and concerns, and helped us secure a flat by negotiating very well with the landlord. I would definitely recommend Nick to anyone looking for an agent....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
1
people found
this helpful
this helpful
Our experience with Nicholas was excellent; very professional, positive & responsive, even after office hours! Thank you Nicholas!! Keep up the good work :)...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
I am extremely happy with the service provided by Gary so far. I have rented out my flat and had few minor issues with the tenant when he moved in. Gary was very professional and efficient in dealing with the matter and provided updates....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2018
Nov 27,2018
1
people found
this helpful
this helpful
Emily was very professional, helpful and very quick in answering our queries. Everything was done very smoothly and we highly recommend her services!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2018
Nov 26,2018
1
people found
this helpful
this helpful
Nick has been great to deal with throughout the process and I would recommend to anyone looking to rent in E14....
read full review
read full review
Comment on agent fees
Acceptable
Was this helpful?
Yes
Yes
Nov 26,2018
Nov 26,2018
0
people found
this helpful
this helpful
I have found Gary to be very helpful and professional in all my dealings with him. He was a great help in sorting out, in a very tactful manner, a dispute my previous tenant had with his neighbours....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
Gary Atkins has been my main point of contact for a number of years since I have been renting my flat.
A few years ago I had a very troublesome tenant and Gary took over the property management for me so all communications went through ...
read full review
read full review
Comment on agent fees
I am happy with the fees that I pay.
Was this helpful?
Yes
Yes
Nov 12,2018
Nov 12,2018
0
people found
this helpful
this helpful
Gary has been extremely helpful and efficient during my time renting via Franklyn James.
Gary is a pleasure to deal with and has always made everything as straightforward as possible.
Thankyou very much!...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:37 AM 27/10/2015 by allAgents
Best Estate Agent in E14 
Best Estate Agent in E14 
