Franklyn James
4.8/5, 703 reviews
96% recommended
94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Estate Agents specialising in East London covering Canary Wharf, Docklands, Limehouse, Wapping and Bow

Latest Reviews

 View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
“We had the opportunity to rent our new apartment through Franklyn James and needless to say that Rachel made the ......”
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
16th Jan 2023
reviewed by 'Sean V.'
“James Cooper at Franklyn James was great. We were the buyer for one of his properties in Limehouse and the ......”
13th Oct 2022
reviewed by 'Amina'
“Top class AgentsExcellent service from start to finish.Everyone we met that works at Franklyn James Limehouse was professional and ......”
6th Sep 2022
reviewed by 'Kevin'
“James handled the sell-side of a property while I was a buyer. I was very impressed with his level of ......”
22nd Aug 2022
reviewed by 'Gary Turner'
“James was great throughout the whole sale process and showed professionalism and patience on a very difficult task! Very grateful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £27,000 £1,250,000
Lettings 97% 97% £355 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 3 263 17 123 1 131 2 36 6
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Franklyn James Branches (view all 2)
Docklands, E14
Limehouse, E14

“Recently moved, great communication...”

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Mar 15,2021
Minithumbup
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Mark
By: 'Donna'
Mar 15,2021
0 people found
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When we recently moved, we found the entire process surprisingly easy due to the support from Mark at Franklyn Knight. We were contacted at every stage of the process and it was clearly explained what was required from us and an estimated timescale. Moving home ...
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“Gary was our property manager for 1.5 years a......”

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Mar 09,2021
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Gary
By: 'Paige'
Mar 09,2021
0 people found
this helpful
Gary was our property manager for 1.5 years and we had a fantastic experience. He was always reachable and responded to any query incredibly quickly. If we had a problem such a leaky tap or issues with the oven their contractors always contacted us the next ...
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“Amazing service !!!!!...”

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Mar 04,2021
Minithumbup
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James
By: 'Anisa'
Mar 04,2021
0 people found
this helpful
I had massive urgency to find a place and James helped me find it in less than a week. He took care of everything and pushed the work at the quickest. I highly recommend him! If you need anything he will definitely be available and ...
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“James helped me through the whole process sea......”

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Mar 04,2021
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By: 'Raymond'
Mar 04,2021
0 people found
this helpful
James helped me through the whole process seamlessly, communications where brilliant, he never missed a beat. Honest and reliable Would highly recommend....
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“Star......”

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Feb 01,2021
Minithumbup
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George
By: 'E'
Feb 01,2021
0 people found
this helpful
It was our pleasure to work with George. Very helpful with viewings and prompt and efficient with any queries. The process went smoothly regardless of lockdown/ Covid etc. Would defo recommend......
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“Great agent...”

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Jan 18,2021
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By: 'Ilona'
Jan 18,2021
0 people found
this helpful
It was a pleasure to work with George. He was very helpful, prompt and efficient. The process went very smoothly. Would definitely recommend....
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“Do not waste your time with this agency, wors......”

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Jan 12,2021
Minithumbup
By: 'Palacean'
Jan 12,2021
0 people found
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Do not waste your time with this agency, worst customer service, horrible horrible horrible, I am actually disgusted with the service I received from them...
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“We were looking for a particular property and......”

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Jan 10,2021
Minithumbup
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James
By: 'Alex'
Jan 10,2021
0 people found
this helpful
We were looking for a particular property and James managed to find it. He had great knowledge of the area and the flat itself. His commitment and fast approach to securing the property was excellent. Great guy, highly recommended....
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“Excellent service!...”

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Dec 14,2020
Minithumbup
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James
By: 'Sumit'
Dec 14,2020
0 people found
this helpful
We have had the pleasure of working with James Cooper on two occasions. He was very prompt in his communication, patient and polite in dealing with all our queries, was always on time for any appointments, took time out to view and familiarize with the ...
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“Rental experience...”

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Dec 03,2020
Minithumbup
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James
By: 'FRANCOIS'
Dec 03,2020
0 people found
this helpful
I have just rented a new flat. I came across James Cooper by coincidence. This was my lucky day !! James was very fast and incredibly helpful from start to finish. A very enthusiastic individual, with great knowledge of the area, and very efficient and quick ...
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“Our experience of George in buying our new ho......”

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Nov 20,2020
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James
By: 'A.'
Nov 20,2020
0 people found
this helpful
Our experience of George in buying our new home was extremely positive. George was always on time and conducted everything professionally. He is very responsive, even during his days off. George was also very helpful and willing to give his time when we needed to ...
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“Mark is a great estate agent, one of the best......”

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Nov 18,2020
Minithumbup
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Mark
By: 'Helen'
Nov 18,2020
0 people found
this helpful
Mark is a great estate agent, one of the best. He is approachable, friendly and genuine, which has been invaluable given many other estate agents in London are not so great (to put it kindly). He helped us throughout the process of renting the flat ...
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“Excellent...”

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Nov 14,2020
Minithumbup
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James
By: 'Cristian'
Nov 14,2020
0 people found
this helpful
James kindly and patiently helped throughout the process - from taking the time to view the property to dealing with referencing issues with my previous agency. James has communicated very well and has always been approachable. I would confidently recommend!...
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“Thank You Letter for Franklyn James's Sales Manager George Ward...”

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Oct 27,2020
Minithumbup
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George
By: 'Siyang'
Oct 27,2020
0 people found
this helpful
We really appreciated George Ward who help us find a dream place. He is a hard working and professional person. Even in his non-business hour, he still help us on the case and always reply the question in time. Meanwhile, after he knew our requirement, ...
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“I’ve rented properties via Franklyn James for......”

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Oct 24,2020
Minithumbup
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James
By: 'Hi'
Oct 24,2020
1 people found
this helpful
I’ve rented properties via Franklyn James for over a year and I would whole heartedly recommend them. James Cooper recently let a property to me, and he was incredibly helpful from start to finish. A very enthusiastic individual, with great knowledge of the area, ...
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“Very impressed with Mark. Friendly and effici......”

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Sep 08,2020
Minithumbup
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Mark
By: 'ed'
Sep 08,2020
0 people found
this helpful
Very impressed with Mark. Friendly and efficient. Making moving home a less stressful experience. A pleasure to do business with....
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“It has been a very pleasant moving experience......”

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Sep 04,2020
Minithumbup
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By: 'Kaustav'
Sep 04,2020
0 people found
this helpful
It has been a very pleasant moving experience with Mark. Franklyn James has acknowledged all maintenance issues swiftly. Thank you....
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“Mark had made our moving easy. After weeks of......”

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Aug 13,2020
Minithumbup
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By: 'Kristian'
Aug 13,2020
0 people found
this helpful
Mark had made our moving easy. After weeks of looking at various places around our area, Mark found a place he thought was perfect for us. And he was right. He was so helpful in arranging viewings of the property and attending to our needs ...
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“Excellent Property Management Services...”

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Jul 30,2020
Minithumbup
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Gary
By: 'Nuno'
Jul 30,2020
0 people found
this helpful
Franklyn James managed the property I was renting for 2 and a half years. During this period of time there were several non-trivial issues with the property. Our property manager, Gary, dealt with every single one of them in record speed while always keeping my interests, ...
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“Gary at Franklyn James has been a superb lett......”

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Jul 16,2020
Minithumbup
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Gary
By: '[email protected]'
Jul 16,2020
0 people found
this helpful
Gary at Franklyn James has been a superb letting agent for me. Always professional, delivers excellent service and I always trust in Gary’s professional opinion, integrity and customer service with both me and the tenants. I have been a landlord letting property for nearly 20 ...
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“Gary is always helpful and quick to respond. ......”

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Jun 26,2020
Minithumbup
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Gary
By: 'D'
Jun 26,2020
0 people found
this helpful
Gary is always helpful and quick to respond. This week he has helped us with a particularly tricky issue and we appreciate all the time and effort he put into resolving it....
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“Gary is an excellent manager, who always help......”

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May 19,2020
Minithumbup
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Gary
By: 'Islam'
May 19,2020
0 people found
this helpful
Gary is an excellent manager, who always helped with various issues that arise during the time we were renting through Franklyn James. We had several things that we wanted to change in the flat and Gary helped to communicate those to landlord and achieve the ...
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“Amazing agency. We viewed a few properties ar......”

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Mar 31,2020
Minithumbup
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Gary
By: 'Hercia'
Mar 31,2020
2 people found
this helpful
Amazing agency. We viewed a few properties around the area (all pretty good) and the main reason why we decided to go ahead with the one we're currently renting was because of how amazing this agency has been. From the moment we called in to ...
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“Very professional and diligent, it has been a......”

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Feb 20,2020
Minithumbup
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Mark
By: 'AG'
Feb 20,2020
0 people found
this helpful
Very professional and diligent, it has been a pleasure working with Mark. We encountered some issues on the way and he was very quick and pragmatic at solving these problems and getting things done on time. He was always willing to listen and help. I ...
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“'m very disappointed with this company and i'......”

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Feb 20,2020
Minithumbdown
By: 'Regina'
Feb 20,2020
0 people found
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'm very disappointed with this company and i'm still having a hard time Mark Kimber took holding deposit and aren't going to give it back .... as I am a retired woman im 65 years old and due to these difficulties I have deteriorated my health ......
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“Mark is one of the best estate agent I have e......”

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Feb 13,2020
Minithumbup
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Mark
By: 'Rusobh'
Feb 13,2020
0 people found
this helpful
Mark is one of the best estate agent I have ever come across. He helped us with everything to get the property. Thanks from Anna and Rusobh....
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“Really poor service when moving in...”

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Feb 05,2020
Minithumbdown
By: 'Violaine'
Feb 05,2020
1 people found
this helpful
We had a really poor service when moving in. In particular, no one showed us how to use the appliances in the apartment (the apartment was fully furnished), and the heating system was not set up properly, which led to a very high electricity bill (...
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By: Gary Atkins
Feb 05, 2020
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Franklyn James are aware of the matter which is being referred to by the reviewer. The comments which have been made are in relation to communication which the reviewer has advised took place with a third party. No evidence of the communication has been provided to validate the reviewers claim. The reviewer was invited to speak to the third party directly as our investigations could not find any evidence to support the claim, however, they have declined to do so. In addition, the reviewer made a ...

“Fantastic team...”

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Nov 26,2019
Minithumbup
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Gary
By: 'Omar'
Nov 26,2019
0 people found
this helpful
Been working with them for a number of years now. Their professionalism is second to none. Lee, gary and the rest of the management team are brilliant....
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“Dependable Agency...”

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Nov 15,2019
Minithumbup
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Mark
By: 'Pallav'
Nov 15,2019
0 people found
this helpful
I recently moved to UK and was searching for an apartment desperately. Luckily met with Mark who was God sent for me. He has been really very nice and polite throughout and helped me move in on the date as promised. He always responded over ...
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“Extremely reliable Agent...”

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Nov 15,2019
Minithumbup
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Mark
By: 'Alan'
Nov 15,2019
0 people found
this helpful
Marks professionalism, dedication and hard work on securing our property was outstanding. His ability to cut right to the important points and get business done efficiently is a great skill that people really need from their agent when looking for a property. The fact we ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James

Regional Awards won by Franklyn James

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London, E14

London, E14



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