Franklyn James
4.8/5, 703 reviews
96% recommended
94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Estate Agents specialising in East London covering Canary Wharf, Docklands, Limehouse, Wapping and Bow

Latest Reviews

 View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
“We had the opportunity to rent our new apartment through Franklyn James and needless to say that Rachel made the ......”
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
16th Jan 2023
reviewed by 'Sean V.'
“James Cooper at Franklyn James was great. We were the buyer for one of his properties in Limehouse and the ......”
13th Oct 2022
reviewed by 'Amina'
“Top class AgentsExcellent service from start to finish.Everyone we met that works at Franklyn James Limehouse was professional and ......”
6th Sep 2022
reviewed by 'Kevin'
“James handled the sell-side of a property while I was a buyer. I was very impressed with his level of ......”
22nd Aug 2022
reviewed by 'Gary Turner'
“James was great throughout the whole sale process and showed professionalism and patience on a very difficult task! Very grateful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £27,000 £1,250,000
Lettings 97% 97% £355 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 3 263 17 123 1 131 2 36 6
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
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Franklyn James Branches (view all 2)
Docklands, E14
Limehouse, E14

“Franklyn James ("FJ") marketed a property for me in Bethnal ......”

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Sep 05,2013
Minithumbup
By: 'Saj'
Sep 05,2013
17 people found
this helpful
Franklyn James ("FJ") marketed a property for me in Bethnal Green. There were 6 agents trying to find a tenant and FJ managed to find the highest price within a few days - I think they outperformed all of the other agents on this one. I ...
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“I found Jamie Redmond to be extremely helpful. He kept ......”

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Sep 05,2013
Minithumbup
By: 'Rashed'
Sep 05,2013
17 people found
this helpful
I found Jamie Redmond to be extremely helpful. He kept in touch with me weekly, as well as only forwarding details of properties that fit my specified requirements. He has been a pleasure to deal with and I look forward to a long and prosperous ...
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“I have owned my apartment since April 2000 and been a ......”

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Aug 12,2013
Minithumbup
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Gary
By: 'Ken'
Aug 12,2013
17 people found
this helpful
I have owned my apartment since April 2000 and been a client of Franklyn James, on and off, since August 2008. During that time they have found four tenants at decent rents. Whenever the property goes back on the market I always use at least two agents ...
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“Lee Alter is a customer s delight my interactions with ......”

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Aug 06,2013
Minithumbup
By: 'Sheel'
Aug 06,2013
19 people found
this helpful
Lee Alter is a customer s delight my interactions with him were candid,transparent and left no doubts all through the process of finding a suitable property ,he is polite understanding and goes outof the way to help clients...
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“Very professional and responsive. They find good tenants and are ......”

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Aug 06,2013
Minithumbup
By: 'Mick'
Aug 06,2013
16 people found
this helpful
Very professional and responsive. They find good tenants and are proactive. Highly recommended...
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“Overall I was impressed with our dealings with Franklyn James ......”

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Aug 01,2013
Minithumbup
By: 'Robert'
Aug 01,2013
16 people found
this helpful
Overall I was impressed with our dealings with Franklyn James and Anna specifically. Even with the short time period we had from putting down the holding deposit to actually moving in and complications with our references, we still managed to move in on time thanks ...
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“Anna provided an excellent service. Was very active in advertising ......”

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Jul 30,2013
Minithumbup
By: 'Nic'
Jul 30,2013
16 people found
this helpful
Anna provided an excellent service. Was very active in advertising the property in all major web site (ensuring that the best photos were displayed), promptely arranging viewings, keeping me informed on the viewing developments, and negotiating the best rates with the potential tenants. The property ...
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“I called the Franklyn James office and left 2 messages to ......”

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Jul 30,2013
Minithumbdown
By: 'David'
Jul 30,2013
16 people found
this helpful
I called the Franklyn James office and left 2 messages to try and book a valuation in. Only on the 3rd time did i reach Lee. The valuation of my apartment was way off what all other agents advised. There was no comparable evidence as all ...
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What agent could do to change your mind?
Respond to my calls, not look at phone when I'm talking and get a valuation price somewhere close to all other agents did and support it.
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By: Franklyn James
Aug 01, 2013
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Dear David, Thank you for taking the time to provide your feedback in respect of attendance to your property by Franklyn James, in particular myself. I am surprised to hear such comments regarding my attendance as being a Lettings Manager I pride myself on my professionalism when conducting processes such as valuations and as such I am able to state with true conviction that under no circumstances would I sit looking at my phone during a valuation. In my position as Lettings Manager I do ...

“Lee and Gary both worked well together to find us ......”

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Jul 18,2013
Minithumbup
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Gary
By: 'Adeel'
Jul 18,2013
20 people found
this helpful
Lee and Gary both worked well together to find us tenants, on my own terms and conditions, and a very nice rent. Kudos....
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“I have dealt with Franklyn James on two occasions and ......”

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Jul 15,2013
Minithumbdown
By: 'Rita'
Jul 15,2013
17 people found
this helpful
I have dealt with Franklyn James on two occasions and I found them to very reasonable and friendly the first time, but the second time the service has been awful. Very slow to respond and no one helps with anything. I wish I had not ...
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“The service we received from Franklyn James was excellent. We ......”

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Jul 13,2013
Minithumbup
By: 'I'
Jul 13,2013
20 people found
this helpful
The service we received from Franklyn James was excellent. We bought a property through the agents, with initially being assisted by Russell Beckett and before exchange and completion we were dealing with Jason Taylor. They have both been very helpful and efficient in communication information ...
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“Philip Lingard provided me with useful and accurate information on ......”

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Jul 08,2013
Minithumbup
By: 'Philip'
Jul 08,2013
18 people found
this helpful
Philip Lingard provided me with useful and accurate information on the property and the sellers' expectations, which greatly helped complete a transaction in a timely manner. Jason Taylor has effectively responded several of my requests throughout the process....
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“We rented through FJ via Philip Lingard, we were kept ......”

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Jul 03,2013
Minithumbup
By: 'Dan'
Jul 03,2013
17 people found
this helpful
We rented through FJ via Philip Lingard, we were kept informed throughout and he handled our questions actively and promptly. No issues to report with the agent... will definately use again....
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“I sold my property in docklands through Jason Taylor at ......”

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Jun 26,2013
Minithumbup
By: 'Alex'
Jun 26,2013
20 people found
this helpful
I sold my property in docklands through Jason Taylor at the Narrow Street branch of Franklyn James. Jason managed the sale from start to finish very professionally and efficiently. He was always available on the phone and managed to negotiate a succesful completion date despite ...
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“Anna was excellent; I called at the end of the ......”

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Jun 25,2013
Minithumbup
By: 'East'
Jun 25,2013
18 people found
this helpful
Anna was excellent; I called at the end of the working day with a bit of an ask for a viewing that evening and she was kind enough to let us to fit us in with a late evening viewing and at such short notice. ...
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“Jason and Russell were exceptionally helpful, supportive and highly professional ......”

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Jun 25,2013
Minithumbup
By: 'Alan'
Jun 25,2013
21 people found
this helpful
Jason and Russell were exceptionally helpful, supportive and highly professional throughout the sale process. I was impressed by the marketing which very quickly obtained top price for my property and then enhanced it following an open day, which was conducted on their advice - to ...
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“I am a property investor based in East London / Bow ......”

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Jun 25,2013
Minithumbup
By: 'David'
Jun 25,2013
18 people found
this helpful
I am a property investor based in East London / Bow and having worked with Jamie whilst he was working at other estate agents in East London, I have built a great business relationship up with him. He offers me a great service and always gives ...
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“Hi.It was very quick and swift movement for me ......”

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Jun 21,2013
Minithumbup
By: 'Ahmed'
Jun 21,2013
17 people found
this helpful
Hi.It was very quick and swift movement for me when I was in time crunch and to join a property.Thanks Anna...
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“Our estate agent Jason from Franklyn James has been a ......”

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Jun 19,2013
Minithumbup
By: 'Barnaby'
Jun 19,2013
20 people found
this helpful
Our estate agent Jason from Franklyn James has been a huge help throughout the process of purchasing a property for the first time. He would always be available to answer questions and provide help when we weren't too sure of next steps in the process. ...
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“Very unhelpful people. once they had our deposit the terms ......”

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Jun 16,2013
Minithumbdown
By: 'Narina'
Jun 16,2013
20 people found
this helpful
Very unhelpful people. once they had our deposit the terms all changed which they blamed on the owner but still refused to give me my deposit back. They are very untrustworthy. I would recommend you steer clear...
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“David was very helpful and was willing to go an ......”

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Jun 13,2013
Minithumbup
By: 'Yulia'
Jun 13,2013
21 people found
this helpful
David was very helpful and was willing to go an extra mile to show the properties we liked at the time we wanted to see them. He gave us time to think it over and even though we decided not to buy the impression was ...
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“As a first time buyer I found this agent to ......”

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Jun 12,2013
Minithumbup
By: 'Newbuyer'
Jun 12,2013
17 people found
this helpful
As a first time buyer I found this agent to have been helpful throughout the process. They were quick getting back to me and seemed to offer honest opinions on the multiple properties I viewed. We completed on time and everything went smoothly. Philip was ...
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“Immediately after confirming to rent the house, Gary Atkins contacted ......”

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Jun 07,2013
Minithumbup
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Gary
By: 'Zaidi'
Jun 07,2013
19 people found
this helpful
Immediately after confirming to rent the house, Gary Atkins contacted us and explained to us in detailed on all the necessary documents and processes involved. Things were done very quickly and with no difficulties and in no time we were already moving into the house. ...
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“I dealt with Lee at the early stages of the ......”

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Jun 06,2013
Minithumbup
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Gary
By: 'Massimo'
Jun 06,2013
19 people found
this helpful
I dealt with Lee at the early stages of the renting process, was really professional and he helped me and advised a lot. Later Gary followed the process and kept me updated about all the sides of it. During the final part , Michelle started to ...
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“Before moving into the appartment More than a month back ......”

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Jun 05,2013
Minithumbdown
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Gary
By: 'Asad'
Jun 05,2013
19 people found
this helpful
Before moving into the appartment More than a month back I was told by the agent that the leaking shower in the washroom will be fixed. I have not heard back from Gary since then....
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What agent could do to change your mind?
I would appreciate it If the leaking shower in the washroom is fixed. I was specifically told that it would be before i moved in. Thank you, Asad
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“Excellent service to help me find a tenant, and the ......”

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Jun 05,2013
Minithumbup
By: 'Kev'
Jun 05,2013
17 people found
this helpful
Excellent service to help me find a tenant, and the full process is really efficient and productive. Thank you all....
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“I dealt with Philip in the early stages of the ......”

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Jun 05,2013
Minithumbup
By: 'Iva'
Jun 05,2013
18 people found
this helpful
I dealt with Philip in the early stages of the sale, putting the flat on the market and the viewings / offers, whilst Jason took over later on. I was kept updated with any new developments, often well ahead of the solicitors. So thank you!...
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“Very prompt, proactive and always reachable when you need them. ......”

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Jun 04,2013
Minithumbup
By: 'Sachin'
Jun 04,2013
19 people found
this helpful
Very prompt, proactive and always reachable when you need them. Would definitely recommend them to all my friends and prospective tenants....
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“As a first time buyer i randomly ended up with ......”

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Jun 03,2013
Minithumbup
By: 'Ed'
Jun 03,2013
19 people found
this helpful
As a first time buyer i randomly ended up with Franklyn James based on the property which i found on Zoopla. From day 1 Jason where really great and managed to arrange a viewing almost as soon as the property was on the market. Throughout the ...
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“Great service. Jason was very helpful throughout the whole sale ......”

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Jun 03,2013
Minithumbup
By: 'Liya'
Jun 03,2013
20 people found
this helpful
Great service. Jason was very helpful throughout the whole sale process, quick response to questions and problems, follow up the transaction closely and facilitate the conversation between vendor and me....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James

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London, E14

London, E14



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