Franklyn James
4.8/5, 703 reviews
96% recommended
94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Estate Agents specialising in East London covering Canary Wharf, Docklands, Limehouse, Wapping and Bow

Latest Reviews

 View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
“We had the opportunity to rent our new apartment through Franklyn James and needless to say that Rachel made the ......”
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
16th Jan 2023
reviewed by 'Sean V.'
“James Cooper at Franklyn James was great. We were the buyer for one of his properties in Limehouse and the ......”
13th Oct 2022
reviewed by 'Amina'
“Top class AgentsExcellent service from start to finish.Everyone we met that works at Franklyn James Limehouse was professional and ......”
6th Sep 2022
reviewed by 'Kevin'
“James handled the sell-side of a property while I was a buyer. I was very impressed with his level of ......”
22nd Aug 2022
reviewed by 'Gary Turner'
“James was great throughout the whole sale process and showed professionalism and patience on a very difficult task! Very grateful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £27,000 £1,250,000
Lettings 97% 97% £355 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 3 263 17 123 1 131 2 36 6
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Franklyn James Branches (view all 2)
Docklands, E14
Limehouse, E14

“David was reliable, professional and approachable right the way through ......”

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Feb 16,2016
Minithumbup
By: 'Fiona'
Feb 16,2016
32 people found
this helpful
David was reliable, professional and approachable right the way through the transaction. He responded very quickly to emails and provided regular updates. He chased the other side and solicitors whenever necessary and did everything that I could have asked of him. I am a real ...
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“Tarkan was knowledgeable and helpful - continues to be. After ......”

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Feb 16,2016
Minithumbup
By: 'Natasha'
Feb 16,2016
33 people found
this helpful
Tarkan was knowledgeable and helpful - continues to be. After coming across awful city agents, he was a breath of fresh air! No question was too much and he was extremely approachable. I would continue to work with your agency because of the fantastic service ...
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“Antony couldn't have been more helpful. We wanted to move ......”

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Feb 15,2016
Minithumbup
By: 'James'
Feb 15,2016
37 people found
this helpful
Antony couldn't have been more helpful. We wanted to move as quickly as possible, and the whole process was completed in entirety in under a week. All of our additional requirements were met without any questions or delay. All in all a pleasant experience....
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Comment on agent fees
Fees were reasonable and fair, and there were no hidden surprises.
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“After our previous experience, we had become rather disillusioned with ......”

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Feb 13,2016
Minithumbup
By: 'Anna'
Feb 13,2016
37 people found
this helpful
After our previous experience, we had become rather disillusioned with letting agents. We decided it was time for a fresh start, so glad we did. Working with Franklyn James has been a completely new experience, far exceeding our expectations. Nothing has been too much trouble; ...
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Comment on agent fees
The fees are in line with other agents but I feel we have received a far better service from Franklyn James for the amount paid than from our previous letting agent. We were pleased to note the fee percentage reduces if the tenant decides to stay on for subsequent years; the opposite was true in our previous experience, which considering the level of service had been dire was rather galling!
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“I found Martin to be very professional, competent and certainly ......”

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Feb 13,2016
Minithumbup
By: 'Mr'
Feb 13,2016
31 people found
this helpful
I found Martin to be very professional, competent and certainly went the extra mile to deliver a high level of service....
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“I found Mark and David to be highly professional and ......”

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Feb 13,2016
Minithumbup
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Mark
By: 'Neil'
Feb 13,2016
31 people found
this helpful
I found Mark and David to be highly professional and easy to deal with throughout the sales process. Despite some unavoidable legal difficulties with the process, I found that they made every effort to answer my questions as best they could, and try to get ...
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“Jamie made a difficult transaction complete without many difficulties. His ......”

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Feb 12,2016
Minithumbup
By: 'Basant'
Feb 12,2016
32 people found
this helpful
Jamie made a difficult transaction complete without many difficulties. His honest communication of facts on both ends of the transaction made me comfortable dealing with him and I therefore recommended Jamie (Franklyn James) to my landlady when she decided to put her property on the ...
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Comment on agent fees
I was a buyer so there was no fee charged to me.
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“Tom Price is a friendly, warm and professional agent. He ......”

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Feb 12,2016
Minithumbup
By: 'Natasha'
Feb 12,2016
33 people found
this helpful
Tom Price is a friendly, warm and professional agent. He did a wonderful job in finding and securing our rental home in Victoria park. Finding our dream home had proven to be too difficult for other agencies. However, Franklyn James found us the perfect home. ...
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“Paul helped move our paperwork so that we were able ......”

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Feb 12,2016
Minithumbup
By: 'Jill'
Feb 12,2016
34 people found
this helpful
Paul helped move our paperwork so that we were able to move-in to our flat within 5 days of putting in our offer! He worked very long hours to ensure we had a smooth move. I would absolutely recommend Paul & the team at Franklyn James to ...
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“I've recently sold my property through Franklyn James and i ......”

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Feb 12,2016
Minithumbup
By: 'Steve'
Feb 12,2016
33 people found
this helpful
I've recently sold my property through Franklyn James and i was both impressed and delighted with the service they provided, in particular Jason Taylor, Martin Champe and Jamie Hutton. I first contacted Jason to discuss the possibility of FJ marketing the property and found him ...
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Comment on agent fees
Their fee was neither the cheapest or most expensive of all the agents i contacted so i was happy to take it for what it was.
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“I would like to say a big thank you to ......”

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Feb 12,2016
Minithumbup
By: 'geraldine'
Feb 12,2016
32 people found
this helpful
I would like to say a big thank you to Tarkan and the team at Franklyn James I found Tarkan easy to talk to and very patient with all my questions . He worked so hard with viewings comments made and informing me every step of ...
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Comment on agent fees
good
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“We moved to London last month and needed to find ......”

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Feb 12,2016
Minithumbup
By: 'Monika'
Feb 12,2016
35 people found
this helpful
We moved to London last month and needed to find the appartment very quickly. Franklyn James represented by Antony provided excellent service and help with all the documentation. Antony was very flexible, willing to help and explain all the neccessary steps in the process of ...
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“Nicole is always courtesy, friendly and professional who went that ......”

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Feb 08,2016
Minithumbup
By: 'Ingrid'
Feb 08,2016
31 people found
this helpful
Nicole is always courtesy, friendly and professional who went that extra mile to make my lettings process easy. I enjoy working with her....
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Comment on agent fees
Reasonable
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“Stephanie is very professional in her approach. She has kept ......”

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Jan 27,2016
Minithumbup
By: 'SRJ'
Jan 27,2016
35 people found
this helpful
Stephanie is very professional in her approach. She has kept us informed through out the selling process and provided sound advice when needed....
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“My experience in buying a flat in London has been ......”

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Jan 19,2016
Minithumbup
Staff profile picture
Mark
By: 'Paola'
Jan 19,2016
31 people found
this helpful
My experience in buying a flat in London has been quite stressful and difficult, but I wish to thank Mark Kimber for his support and assistance. He has been precise and supportive. Particularly appreciated the way he dealt with my solicitor. Many thanks also to ...
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“Jamie is just brilliant! He is always there and very ......”

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Jan 19,2016
Minithumbup
By: 'Charles'
Jan 19,2016
31 people found
this helpful
Jamie is just brilliant! He is always there and very responsive to all your enquries and good at keep balls rolling....
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“Excellent professionals. Excellent sellers/negotiaters. Got me a buyer within ......”

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Jan 14,2016
Minithumbup
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Mark
By: 'Susana'
Jan 14,2016
32 people found
this helpful
Excellent professionals. Excellent sellers/negotiaters. Got me a buyer within a week of property in the market with the asking price achieved. Will not hesitate to use Franklin James. Many thanks to Mark and Joseph....
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Comment on agent fees
Slightly on the upper side
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“Excellent service all round. I would not hesitate using this ......”

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Jan 12,2016
Minithumbup
By: 'Pia'
Jan 12,2016
30 people found
this helpful
Excellent service all round. I would not hesitate using this estate agency and its smiling staff again. Tarkan and Jo were very professional, friendly and helpful - nothing was too much trouble. Thank you guys!...
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Comment on agent fees
No complains
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“Professional, helpful and prompt in dealing with queries willing to ......”

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Jan 12,2016
Minithumbup
By: 'WP'
Jan 12,2016
31 people found
this helpful
Professional, helpful and prompt in dealing with queries willing to go the extra mile. Happy dealing with Jamie and will definitely recommend to others....
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“Quick and professional respond to all queries. Will definitely introduce ......”

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Jan 08,2016
Minithumbup
By: 'KY'
Jan 08,2016
32 people found
this helpful
Quick and professional respond to all queries. Will definitely introduce to others and hopefully will be dealing with Jamie again when future opportunities arise....
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“Mark is a consummate professional - polite, thorough, responsive, straight-talking, ......”

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Jan 04,2016
Minithumbup
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Mark
By: 'RJDS'
Jan 04,2016
30 people found
this helpful
Mark is a consummate professional - polite, thorough, responsive, straight-talking, knowledgeable and unflappable. Under Mark's leadership, Franklyn James got me an offer that two other agents in the area could not achieve and at the most competitive commission rate. I dealt with 3 other leading agents ...
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Comment on agent fees
FJ were the most competitive out of the three leading agents I got quotes from.
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“Through the staff of Franklyn James, Blackheath, my wife and ......”

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Dec 22,2015
Minithumbup
By: 'Graham'
Dec 22,2015
29 people found
this helpful
Through the staff of Franklyn James, Blackheath, my wife and I were able to sell our property in a relatively short space of time. The service was excellent from start to finish. Their valuation was spot on which showed how good their knowledge of the ...
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“Aaron was extremely professional in booking appointments. He was not ......”

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Dec 21,2015
Minithumbup
By: 'Mrs'
Dec 21,2015
31 people found
this helpful
Aaron was extremely professional in booking appointments. He was not only considerate but understanding if it was not convenient. All of his applicants were appropriate for the property. His approach was excellent. He made sure he knew the details of the property without over selling. ...
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“David Bailey's ‘hands on' approach to my flat sale has ......”

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Dec 17,2015
Minithumbup
By: 'Dr'
Dec 17,2015
29 people found
this helpful
David Bailey's ‘hands on' approach to my flat sale has been absolutely outstanding! The examples are plentiful. He was always on the other end of the phone or email. He communicated progress with the flat sale throughout. He liaised directly with the buyer regarding timescales ...
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“We purchased our property through Franklyn James and worked with ......”

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Dec 14,2015
Minithumbup
By: 'Bran'
Dec 14,2015
30 people found
this helpful
We purchased our property through Franklyn James and worked with Graham and Chris. They were fantastic. Helpful, calm and understanding. They made the process not only easy and painless but actually enjoyable. We would absolutely use them again for both buying and selling and feel ...
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“I am in the process of buying a property as ......”

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Dec 11,2015
Minithumbup
By: 'Jon'
Dec 11,2015
32 people found
this helpful
I am in the process of buying a property as a first time buyer. Stephanie has been extremely helpful, professional and friendly since first speaking on the phone to arrange a viewing right through to my current situation of finalising legal details of the sale. ...
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“We asked Franklyn James for a valuation nearly a year ......”

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Dec 08,2015
Minithumbup
Staff profile picture
Mark
By: 'John'
Dec 08,2015
32 people found
this helpful
We asked Franklyn James for a valuation nearly a year ago. Mark came to look at the flat. He arrived promptly, gave us advice as to our options and gave a realistic valuation. He was obviously familiar with the area and what could be achieved. ...
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Comment on agent fees
I found the fees very reasonable especially considering the amount of work Mark put into this to overcome the problems we encountered.
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“I am very new to London. So I feel it ......”

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Dec 05,2015
Minithumbup
By: 'Kiran'
Dec 05,2015
35 people found
this helpful
I am very new to London. So I feel it is very difficult to find the property for rent. But after checking in the Right Move I selected the my property through Franklin James agent (Antony Copes). He is very good in providing all the ...
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Comment on agent fees
I think agency has collected reasonable fees.
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“We sold our house through Frankly James recently. We would ......”

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Nov 30,2015
Minithumbup
By: 'Jesse'
Nov 30,2015
36 people found
this helpful
We sold our house through Frankly James recently. We would like to thank Jason and his team for providing us with excellent service and great customer service....
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“Both Mark Kimber And Joseph Solomons form a great team ......”

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Nov 27,2015
Minithumbup
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Mark
By: 'Andreas'
Nov 27,2015
33 people found
this helpful
Both Mark Kimber And Joseph Solomons form a great team of the Franklyn James letting department. Highly professional service, I found them to be friendly, with a very good personal touch when things need to be completed whilst always remaining very communicative and full of ...
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Comment on agent fees
Most Competitive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

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London, E14

London, E14



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