Franklyn James
4.8/5, 703 reviews
96% recommended
94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Estate Agents specialising in East London covering Canary Wharf, Docklands, Limehouse, Wapping and Bow

Latest Reviews

 View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
“We had the opportunity to rent our new apartment through Franklyn James and needless to say that Rachel made the ......”
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
16th Jan 2023
reviewed by 'Sean V.'
“James Cooper at Franklyn James was great. We were the buyer for one of his properties in Limehouse and the ......”
13th Oct 2022
reviewed by 'Amina'
“Top class AgentsExcellent service from start to finish.Everyone we met that works at Franklyn James Limehouse was professional and ......”
6th Sep 2022
reviewed by 'Kevin'
“James handled the sell-side of a property while I was a buyer. I was very impressed with his level of ......”
22nd Aug 2022
reviewed by 'Gary Turner'
“James was great throughout the whole sale process and showed professionalism and patience on a very difficult task! Very grateful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £27,000 £1,250,000
Lettings 97% 97% £355 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 3 263 17 123 1 131 2 36 6
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Franklyn James Branches (view all 2)
Docklands, E14
Limehouse, E14

“FJ offer a great value service. As a remote landlord, ......”

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Jun 16,2016
Minithumbup
By: 'SMoore'
Jun 16,2016
14 people found
this helpful
FJ offer a great value service. As a remote landlord, I need to have a team that I can rely on to assist with issues professionally and courteously at short notice, and FJ do just that!...
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Good
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“One Saturday I sent various messages to various Estate Agents ......”

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Jun 15,2016
Minithumbup
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Mark
By: 'Ian'
Jun 15,2016
15 people found
this helpful
One Saturday I sent various messages to various Estate Agents telling them that I was about to put my father's house on the market. The very next day, Sunday, I received a phone call from Mark Kimber and within a few minutes I knew I ...
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Comment on agent fees
Excellent value for money. Worth every penny.
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“Very pleased with Aaron's service. I genuinely have only positive ......”

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Jun 14,2016
Minithumbup
By: 'Mr'
Jun 14,2016
15 people found
this helpful
Very pleased with Aaron's service. I genuinely have only positive notes... Clear and honest approach. Came across as fully professional, timely and efficient on a tight deadline. Top level of customer service. Looking for a new home can be stressful but I always felt in ...
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“Stephanie's help was invaluable during the recent purchase of our ......”

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Jun 14,2016
Minithumbup
By: 'Gabrielle'
Jun 14,2016
16 people found
this helpful
Stephanie's help was invaluable during the recent purchase of our property. We encountered a few issues during the conveyancing (not to do with Franklyn James) and the process was quite lengthy but Stephanie was always very proactive in chasing things up and keeping us up-to-date. ...
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N/A
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“Tarkan was in every way a breath of fresh air. ......”

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May 30,2016
Minithumbup
By: 'Alex'
May 30,2016
16 people found
this helpful
Tarkan was in every way a breath of fresh air. I did meet one or two very good agents (including David Bailey from the same agency) but Tarkan was the one agent I would trust implicitly and always be pleased to recommend. Highly professional and ...
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“Tarkan has been the best estate agent I have dealth ......”

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May 26,2016
Minithumbup
By: 'Suda'
May 26,2016
14 people found
this helpful
Tarkan has been the best estate agent I have dealth thus far, I have purchased a few properties and the experience of seeing this through to completion has been the smooth sailing. Tarkan did not try to sell us a house, rather he took personal ...
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“Fantastic experience. Mark + team were extremely professional, timely, responsive and ......”

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May 19,2016
Minithumbup
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Mark
By: 'Bow'
May 19,2016
14 people found
this helpful
Fantastic experience. Mark + team were extremely professional, timely, responsive and very helpful. We asked the see the property several times and Mark communicated fantastically between ourself and the vendor....
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Comment on agent fees
Good
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“Tarkan recently helped us to buy a flat in Limehouse. ......”

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May 13,2016
Minithumbup
By: 'Jenny'
May 13,2016
14 people found
this helpful
Tarkan recently helped us to buy a flat in Limehouse. From the very start of our search he was helpful, efficient, and always went out his way to answer our questions quickly. Moving house is always stressful but it helped massively to have a nice ...
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N/A
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“Our first contact with Franklin James recently introduced us to ......”

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May 06,2016
Minithumbup
By: 'Chandra'
May 06,2016
15 people found
this helpful
Our first contact with Franklin James recently introduced us to Tristan who we feel is really professional and good at communication. Really appreciated Tristan who came on his way out on his day off to hand us the key for our new tenanted property. Overall ...
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Comment on agent fees
Fair and Upfront about the cost breakdown right from the start in black and white no hidden charges like others.
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“I found Martin very helpful. Prompt replies to my inquiries.......”

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May 05,2016
Minithumbup
By: 'M.'
May 05,2016
14 people found
this helpful
I found Martin very helpful. Prompt replies to my inquiries.Very pleasant agent to deal with. I highly recommend him....
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N/A
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“I would like to thank Jamie Hutton for the swift ......”

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Apr 22,2016
Minithumbup
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Mark
By: 'Professional'
Apr 22,2016
14 people found
this helpful
I would like to thank Jamie Hutton for the swift and professional sale of my property. Both Jamie and Joseph Solomons and Mark Kimber from the Bow branch worked efficiently and kept me informed about the sake every step of the way. I rate all ...
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Comment on agent fees
Good.
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“Stephanie was excellent in keeping me updated and staying in ......”

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Apr 15,2016
Minithumbup
By: 'Paul'
Apr 15,2016
16 people found
this helpful
Stephanie was excellent in keeping me updated and staying in touch with all parties to ensure the sale went through as quickly and easily as possible. A pleasure to deal with....
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Comment on agent fees
I was less keen on the retainer deposit that has to be paid when an offer is accepted as this isn't normal practice. I understand the logic that it helps ensure both parties are committed to the transaction, but feel in that vein, if one party pulls out of the sale then some or all of the deposit should go to the party that lost out.
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“Extremely helpful throughout whole process, including key handover once completed. ......”

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Apr 08,2016
Minithumbup
By: 'Paul'
Apr 08,2016
15 people found
this helpful
Extremely helpful throughout whole process, including key handover once completed. Would recommend to anyone brenting a property. Landlord also very complimentary....
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Comment on agent fees
Reasonable
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“Kate has been kind and helpful. She has been responsive ......”

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Apr 08,2016
Minithumbup
By: 'LL'
Apr 08,2016
15 people found
this helpful
Kate has been kind and helpful. She has been responsive when we have messaged her. Thank you for your help....
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Comment on agent fees
We did find that the agency fees at Franklyn James were high but there was a correspondingly large amount of paperwork and admin involved in securing the tenancy.
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“Mark has been very helpful throughout our purchase and I ......”

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Apr 06,2016
Minithumbup
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Mark
By: 'Happy'
Apr 06,2016
13 people found
this helpful
Mark has been very helpful throughout our purchase and I would absolutely recommend him to others. Thanks Mark for all your hard work on pushing our sale through as efficiently as possible!...
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“The service I received from Adrian Burch at Franklyn James ......”

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Apr 05,2016
Minithumbup
By: 'Catherine'
Apr 05,2016
16 people found
this helpful
The service I received from Adrian Burch at Franklyn James has been excellent. He has always been prompt in his responses and kept me up to date with all stages of the sale. I have felt comfortable to seek his advice which I have found ...
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Comment on agent fees
I negotiated fees with the Agent, which I felt was fair
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“exelente service with great dedication and patience . dedicated and practical ......”

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Apr 04,2016
Minithumbup
By: 'Leonardo'
Apr 04,2016
17 people found
this helpful
exelente service with great dedication and patience . dedicated and practical employees. I was very well attended and most of the time with quick solutions to speed the process....
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Comment on agent fees
Good
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“Such a pleasure to finally meet the one estate agent ......”

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Apr 04,2016
Minithumbup
By: 'Catherine'
Apr 04,2016
14 people found
this helpful
Such a pleasure to finally meet the one estate agent that is professional, responsive and extremely swift in delivering on his promise. Flat went up in January. And this is us today with a property completed on. Martin you have been outstanding throughout, thank you!...
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Comment on agent fees
Great value for money, he certainly earned it!
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“Aaron did a professional and courteous job representing Franklin James. ......”

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Apr 01,2016
Minithumbup
By: 'Plate'
Apr 01,2016
16 people found
this helpful
Aaron did a professional and courteous job representing Franklin James. I was always comfortable contacting himand confident that hewould respond promptly and work hard to answer my questions about the lettings. No complaints and I'd be happy to use them again....
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“Gary Atkins is the worse Estate Agent I have never ......”

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Mar 24,2016
Minithumbdown
By: 'Mikael'
Mar 24,2016
13 people found
this helpful
Gary Atkins is the worse Estate Agent I have never seen. He could be very threatening, just one advice avoid him. His only and unique goal is to take money from both Landlord and tenant. Once you will be in the property he will try ...
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By: Gary Atkins
Mar 24, 2016
View all comments (1)
Thank you for your review I am sorry to hear that you feel any aspect of the service which you have received has been below the standard which you would have expected. I would be more than happy to look into this matter further if you can provide an address with which your review has been made. It is important to note that, as an agency, we act upon instructions received from our clients in respect of any rent increase proposals, these decisions are not made by Franklyn James Estate Agents. With ...

“Stephanie and Chris Dunphy worked hard to sell my property ......”

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Mar 18,2016
Minithumbup
By: 'Moon'
Mar 18,2016
36 people found
this helpful
Stephanie and Chris Dunphy worked hard to sell my property which reached an agreed offer just before Christmas after Chris spent an hour with buyers walking around Deptford (as the buyers were new to the area). Stephanie then worked hard with the buyers solicitors, which ...
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Comment on agent fees
I hope they retain their pragmatic approach that works for seller and agent.
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“Excellent, professional service from Franklyn James. Jamie Hutton was particularly ......”

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Mar 18,2016
Minithumbup
By: 'S'
Mar 18,2016
34 people found
this helpful
Excellent, professional service from Franklyn James. Jamie Hutton was particularly outstanding. He is very knowledgeable and gave us sound advice. He kept us well informed and answered all our questions and took great care in all the negotiations. First Class service Thank you very much....
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“Jamie and Jason were both very helpful and knowledgable. Great ......”

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Mar 17,2016
Minithumbup
By: 'Jack'
Mar 17,2016
35 people found
this helpful
Jamie and Jason were both very helpful and knowledgable. Great experience from start to finish. I'm confident they fought hard for me every step of the way and they certainly got stuff done as quickly as possible....
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Comment on agent fees
Perfectly resonable, was happy with the situation.
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“Tom helped us with everything right from the beginning. Even ......”

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Mar 03,2016
Minithumbup
By: 'SKohar'
Mar 03,2016
33 people found
this helpful
Tom helped us with everything right from the beginning. Even though we had a bit of an issue with the past tenant, Tom helped us sort that out by always being there to help us sort it out and updated us with how the issue ...
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Comment on agent fees
A bit expensive.
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“Paul did a very good job in looking for a ......”

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Feb 27,2016
Minithumbup
By: 'Dr.'
Feb 27,2016
34 people found
this helpful
Paul did a very good job in looking for a new tenant, bringing us together with excellent Elite plumbing and taking care of the renovation of our appartm. When we came over to London all the Franklyn James Staff were very helpful and competent ....
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Comment on agent fees
It is worth it
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“Aaron was very nice and helpful. He provided me with ......”

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Feb 26,2016
Minithumbup
By: 'Mr'
Feb 26,2016
35 people found
this helpful
Aaron was very nice and helpful. He provided me with several options that matched exactly what I was looking for. He kept all appointments for viewings and was very reliable and easy to communicate with. In addition he made thoughtful suggestions on how to arrange ...
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“I am very grateful to have met Tom, without him ......”

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Feb 24,2016
Minithumbup
By: 'Kimberly'
Feb 24,2016
33 people found
this helpful
I am very grateful to have met Tom, without him I wouldn't be able to get the property I wanted. Very helpful, friendly, professional and quick to respond to my endless queries. Thank you, Tom!...
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“David Bailey demonstrated to us that estate agents can provide ......”

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Feb 24,2016
Minithumbup
By: 'Oscar'
Feb 24,2016
34 people found
this helpful
David Bailey demonstrated to us that estate agents can provide a really excellent service: extremely professional, friendly, effective and efficient. David has been very proactive, always responded quickly and clearly and gave realistic and helpful advice throughout the process. His calm demeanour has very much ...
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Comment on agent fees
Very competitive and excellent value for money.
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“Excellent professional and personable service. Sales completed within 8 weeks (including ......”

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Feb 18,2016
Minithumbup
By: 'Julia'
Feb 18,2016
35 people found
this helpful
Excellent professional and personable service. Sales completed within 8 weeks (including Christmas and New Year) from offer. Stephanie has been very helpful throughout the entire sales transaction. She ensured all prospective buyers were clear about all relevant information during marketing, so viewings had maximum impact. Offer ...
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Comment on agent fees
Excellent - very competitive
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“I agree with Franklyn James mission statement Frank, straightand honest ......”

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Feb 16,2016
Minithumbup
By: 'Juliana'
Feb 16,2016
33 people found
this helpful
I agree with Franklyn James mission statement Frank, straight and honest talk. They are great dedicated team working excellently together to fulfil their business ambition. They mean business, flexible and professional in their approach to me. There were definitely no half measures and no cut ...
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Comment on agent fees
Good.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James

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London, E14

London, E14



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