Franklyn James
4.8/5, 703 reviews
96% recommended
94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Estate Agents specialising in East London covering Canary Wharf, Docklands, Limehouse, Wapping and Bow

Latest Reviews

 View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
“We had the opportunity to rent our new apartment through Franklyn James and needless to say that Rachel made the ......”
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
16th Jan 2023
reviewed by 'Sean V.'
“James Cooper at Franklyn James was great. We were the buyer for one of his properties in Limehouse and the ......”
13th Oct 2022
reviewed by 'Amina'
“Top class AgentsExcellent service from start to finish.Everyone we met that works at Franklyn James Limehouse was professional and ......”
6th Sep 2022
reviewed by 'Kevin'
“James handled the sell-side of a property while I was a buyer. I was very impressed with his level of ......”
22nd Aug 2022
reviewed by 'Gary Turner'
“James was great throughout the whole sale process and showed professionalism and patience on a very difficult task! Very grateful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £27,000 £1,250,000
Lettings 97% 97% £355 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 3 263 17 123 1 131 2 36 6
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Franklyn James Branches (view all 2)
Docklands, E14
Limehouse, E14

“Wanted a quick sell at the best possible price. Jason ......”

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Oct 27,2016
Minithumbup
By: 'Toni'
Oct 27,2016
1 people found
this helpful
Wanted a quick sell at the best possible price. Jason had a very quick turnaround and did the photography the next day and buyers viewing the day after. We had an offer after 1 week. Completed in 7 weeks. The only headache i had is deciding two ...
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“I chose Franklyn James to rent my newly purchased property. ......”

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Oct 26,2016
Minithumbup
By: 'Mark'
Oct 26,2016
3 people found
this helpful
I chose Franklyn James to rent my newly purchased property. My requirements were simple but difficult to accomplish - I needed a good return and a responsible tenant who will respect my brand new property. I worked directly with Lee Alter who was very professional ...
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Comment on agent fees
Very reasonable for the service they provided
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“Tristan, and all the team at Franklyn James that we ......”

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Oct 26,2016
Minithumbup
By: 'Erica'
Oct 26,2016
2 people found
this helpful
Tristan, and all the team at Franklyn James that we encountered, were extremely professional, kind, efficient and friendly. We didn't ever have to chase them for information or updates - they emailed promptly and rang us just to keep us updated with the progress. We ...
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“Tristan is very professionnal.It was a pleasure dealing with ......”

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Oct 23,2016
Minithumbup
By: 'Ingrid'
Oct 23,2016
4 people found
this helpful
Tristan is very professionnal. It was a pleasure dealing with him, the answers were quick and clear.He really helped during the different processes and found a solution that matches my needs. I highly recommend Franklyn James for their responsiveness, efficiency, and kind assistance....
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“As someone who was letting out their property to tenants ......”

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Oct 18,2016
Minithumbup
By: 'YW'
Oct 18,2016
17 people found
this helpful
As someone who was letting out their property to tenants for the first time, I was looking for an agent that would make the entire process as smooth as possible. I can confidently say that from the first meeting with Franklyn James, they stood out ...
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“I first met Stephanie last November 2015 when she viewed my ......”

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Oct 18,2016
Minithumbup
By: 'Britt'
Oct 18,2016
17 people found
this helpful
I first met Stephanie last November 2015 when she viewed my house as part of the "selling" team from Frankly Jones Blackheath/Deptford. There were some changes of staff soon after and Stephanie became the constant and reassuring person in pursuing and seeing through the sale ...
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Comment on agent fees
I feel that Franklyn James should only charge 1% when they are sole agents especially when sellers show loyalty by staynig with them for a lengthy & complicated sale
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“Tristan is honest and candid in providing feedback on properties. ......”

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Oct 18,2016
Minithumbup
By: 'Tim'
Oct 18,2016
16 people found
this helpful
Tristan is honest and candid in providing feedback on properties. Overall he has offered a good professional service and I would work with him again...
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Comment on agent fees
As expected
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“He's been very kind since the beginning and helped us ......”

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Oct 14,2016
Minithumbdown
Staff profile picture
Mark
By: 'Paolo'
Oct 14,2016
14 people found
this helpful
He's been very kind since the beginning and helped us out in the communication and negotiation with the landlord....
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“Swift from beginning to end- attentive and on the ball. ......”

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Oct 14,2016
Minithumbup
By: 'Tarcan'
Oct 14,2016
16 people found
this helpful
Swift from beginning to end- attentive and on the ball. We ran into some troubles in the beginning and Jason helped us through these and relayed every conversation to all parties involved when appropriate. Would definitely recommend....
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“Having been a landlord for fifteen years I have experience ......”

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Oct 14,2016
Minithumbup
By: 'James'
Oct 14,2016
15 people found
this helpful
Having been a landlord for fifteen years I have experience of many letting agents from several estate agencies. I found Aaron particularly straight forward to deal with. Aaron provided realistic expectations of achievable rent and gave an honest appraisal of the suitability of tenants given ...
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“We were in an hurry looking for an house to ......”

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Oct 13,2016
Minithumbup
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Mark
By: 'Francesco'
Oct 13,2016
16 people found
this helpful
We were in an hurry looking for an house to rent and even if we got back to him after a week from the first call, he's always been very helpful and helped us out with the negotiation....
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“It has been a pleasure to work with Stephanie in ......”

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Oct 10,2016
Minithumbup
By: 'Domenico'
Oct 10,2016
17 people found
this helpful
It has been a pleasure to work with Stephanie in the last few months. I'm about to complete and get my property in a few days, despite the challenges with both sides solicitors, Stephanie was always there providing updates and facilitating the process as much ...
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“* - we placed an offer accepted by vendor and paid ......”

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Oct 04,2016
Minithumbdown
By: 'Ld'
Oct 04,2016
16 people found
this helpful
* - we placed an offer accepted by vendor and paid a reservation fee to be told that vendor was proceeding with another buyer. Criticised by estate agent for not keeping in almost daily contact when in fact there was nothing for us to do and ...
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Comment on agent fees
Na
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“I used Franklyn James to find a property to rent. ......”

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Oct 03,2016
Minithumbup
By: 'Bob'
Oct 03,2016
15 people found
this helpful
I used Franklyn James to find a property to rent. In general, I have been happy with their service so far. In my opinion, their fees are a little higher than other estate agents, but they are professional and efficient. I have dealt with Lee, ...
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“I would certainly recommend Franklyn James for selling or letting ......”

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Oct 01,2016
Minithumbup
By: 'TN'
Oct 01,2016
16 people found
this helpful
I would certainly recommend Franklyn James for selling or letting your property. I have used Franklyn James for both, and their service has been outstanding, even in challenging market conditions. I value the honest and timely feedback, and the professional manner in which they operate....
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“I recently dealt with Franklyn James estate agents regarding a ......”

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Sep 30,2016
Minithumbup
By: 'Silvester'
Sep 30,2016
16 people found
this helpful
I recently dealt with Franklyn James estate agents regarding a property I did want to move into. I can fairly say I am Delighted with the help I received and exceptionally happy with the outcome. I was in need of their help on daily basis ...
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Comment on agent fees
Good
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“Very helpful and reliable agency. Everything done on time. Kate ......”

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Sep 30,2016
Minithumbup
By: 'Erinta'
Sep 30,2016
15 people found
this helpful
Very helpful and reliable agency. Everything done on time. Kate has helped all of us a lot with all the stuff and paperwork. Highly recommended....
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Comment on agent fees
Good
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“I needed a valuation from both a selling and rental ......”

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Sep 22,2016
Minithumbup
By: 'S.'
Sep 22,2016
16 people found
this helpful
I needed a valuation from both a selling and rental aspect. I called the office and spoke to such a pleasant man which was very refreshing and he answered all my queries. The agents that visited my property, Jason Taylor and Lee Alter were also ...
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Comment on agent fees
N/A at present
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“David was in touch every few days to check for ......”

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Sep 20,2016
Minithumbup
By: 'EW'
Sep 20,2016
16 people found
this helpful
David was in touch every few days to check for updates on my side and to let me know how the purchaser's side was getting on. The sale wasn't straightforward and so it was really important to have David letting the buyer know that I ...
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Comment on agent fees
Good
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“I sold my flat through Frankly James. As usual the ......”

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Sep 13,2016
Minithumbup
By: 'Zhong'
Sep 13,2016
16 people found
this helpful
I sold my flat through Frankly James. As usual the whole process was not easy and I must say David, Gary and the whole team are very professional and helpful....
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Comment on agent fees
The fee was very reasonable.
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“Jamie was very helpful throughout the course of the purchase, ......”

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Sep 09,2016
Minithumbup
By: 'Kevin'
Sep 09,2016
15 people found
this helpful
Jamie was very helpful throughout the course of the purchase, following up with a the necessary parties to ensure a smooth transaction. He acted with transparency at every step of the process....
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Comment on agent fees
N/A
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“Jamie handed the purchase of our house well especially during ......”

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Sep 07,2016
Minithumbup
By: 'Mitesh'
Sep 07,2016
15 people found
this helpful
Jamie handed the purchase of our house well especially during this difficult time in the market, He was quick at getting back to us on queries we had and helped move things along smoothly and complete on a timely basis....
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“Jason and Jamie worked hard on our sale in unusual ......”

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Sep 01,2016
Minithumbup
By: 'JE12OBP'
Sep 01,2016
16 people found
this helpful
Jason and Jamie worked hard on our sale in unusual and challenging circumstances. They were both always willing and able to help us and the sale progressed to a timely conclusion....
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Comment on agent fees
About right for the area.
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“David helped me buy my first property and I found ......”

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Aug 25,2016
Minithumbup
By: 'Beth'
Aug 25,2016
14 people found
this helpful
David helped me buy my first property and I found him to be helpful, reliable and extremely responsive. He really helped to ease the process and I had an extremely positive experience using Franklyn James as a result of the service he provided....
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“Rented a house with FJ. First there have been lot ......”

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Aug 23,2016
Minithumbdown
By: 'PSN'
Aug 23,2016
13 people found
this helpful
Rented a house with FJ. First there have been lot of issues with this property as such(nothing to do with agent) and I have exchanged close to 80 emails now with my property manager at FJ and the issue is still unresolved and I am ...
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Was this helpful? Yes
By: Gary Atkins
Aug 23, 2016
View all comments (1)
We would firstly like to thank the reviewer for their comments and can confirm that Franklyn James are aware of the property and instance being referred to in the review. It is important to note that whilst Franklyn James remain as point of contact for occupants of our managed properties we, as with all Managing Agents, are not able to undertake maintenance items without express agreement of the landlord. As rightfully advised by the reviewer a large number of communications have taken place bet ...

“Aaron was genuinely very professional and welcoming person was great ......”

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Jul 08,2016
Minithumbup
By: 'Yazmin'
Jul 08,2016
15 people found
this helpful
Aaron was genuinely very professional and welcoming person was great to have him as our agent to find our new home. He was dedicated to the task, knew exactly what we were looking for and very honest too. Aaron found a few properties for us ...
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Comment on agent fees
The fees were very reasonable indeed.
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“Always reachable, nice and friendly communication style. Also as the ......”

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Jul 08,2016
Minithumbup
By: 'Katja'
Jul 08,2016
16 people found
this helpful
Always reachable, nice and friendly communication style. Also as the responsible for finalizing the deal he helped with chasing the various parties. Thank you....
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Comment on agent fees
reasonable fees
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“Mark goes above and beyond the call of duty - ......”

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Jun 28,2016
Minithumbup
Staff profile picture
Mark
By: 'Denise'
Jun 28,2016
16 people found
this helpful
Mark goes above and beyond the call of duty - time and time again. He is thoroughly professional, exceptionally loyal and hard working, always replies to emails and is readily available for any calls or questions - no matter how small they may be. He's ...
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Comment on agent fees
Very good and really competitive. Together with the service aspect - it's excellent value for money.
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“Martin was polite, pleasant and straightforward throughout the process. He ......”

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Jun 25,2016
Minithumbup
By: 'Ellen'
Jun 25,2016
16 people found
this helpful
Martin was polite, pleasant and straightforward throughout the process. He answered our enquiries quickly and clearly. We especially appreciated his efforts to gain us access to the property for refurbishment quotes at convenient times....
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“I would thoroughly recommend Stephanie after her sterling service when ......”

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Jun 20,2016
Minithumbup
By: 'Rebecca'
Jun 20,2016
17 people found
this helpful
I would thoroughly recommend Stephanie after her sterling service when selling my flat in the OneSE8 development. She was always professional, regular in her follow-ups and wonderful in sorting out last-minute logistical problems. She even did a Sunday viewing because a potential buyer could not ...
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Comment on agent fees
In line with others.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James

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London, E14

London, E14



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