Franklyn James
4.8/5, 703 reviews
96% recommended
94% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
97% lettings fee satisfaction
We believe in being Frank.That means straight-talking, honesty, and doing ordinary things extraordinarily well.Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as ... show more We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Estate Agents specialising in East London covering Canary Wharf, Docklands, Limehouse, Wapping and Bow

Latest Reviews

 View all Reviews 703
15th Mar 2023
reviewed by 'Pooja'
“We had the opportunity to rent our new apartment through Franklyn James and needless to say that Rachel made the ......”
17th Jan 2023
reviewed by 'Markella'
“Mark Kimber was very helpful and responsive to any request that I had. The process was very smooth. I received ......”
16th Jan 2023
reviewed by 'Sean V.'
“James Cooper at Franklyn James was great. We were the buyer for one of his properties in Limehouse and the ......”
13th Oct 2022
reviewed by 'Amina'
“Top class AgentsExcellent service from start to finish.Everyone we met that works at Franklyn James Limehouse was professional and ......”
6th Sep 2022
reviewed by 'Kevin'
“James handled the sell-side of a property while I was a buyer. I was very impressed with his level of ......”
22nd Aug 2022
reviewed by 'Gary Turner'
“James was great throughout the whole sale process and showed professionalism and patience on a very difficult task! Very grateful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £27,000 £1,250,000
Lettings 97% 97% £355 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
121 3 263 17 123 1 131 2 36 6
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Franklyn James Branches (view all 2)
Docklands, E14
Limehouse, E14

“I can't speak highly enough for Tristan and Franklyn James, ......”

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Jun 26,2017
Minithumbup
Staff profile picture
Gary
By: 'Gerardo'
Jun 26,2017
2 people found
this helpful
I can't speak highly enough for Tristan and Franklyn James, they made the whole moving house nightmare somewhat of a dream. From the viewings to the keys handling, Tristan was always welcoming and polite, when it came to the paperwork and the nitty-gritty aspects of ...
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Comment on agent fees
Good, you get what you pay for.
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“We used Franklyn James to purchase our flat. Stephanie was ......”

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Jun 19,2017
Minithumbup
By: 'Sara'
Jun 19,2017
3 people found
this helpful
We used Franklyn James to purchase our flat. Stephanie was very helpful and polite throughout the process and always made herself available for additional viewings and always answered our queries in a timely manner. Thanks to the frequent communication, the negotiation process went very smoothly....
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“I rented an apartment, with two friends, in North Greenwich (......”

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Jun 12,2017
Minithumbup
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Gary
By: 'Gwsmith22'
Jun 12,2017
1 people found
this helpful
I rented an apartment, with two friends, in North Greenwich (Rent PCM: £2600) Moving in, the agency was incredibly accommodating with our situation and made the whole process of moving in so smooth. We had the opportunity to move in one day early at short notice. ...
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Comment on agent fees
Standard (Think we paid £177ish each)
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“Kate from Franklyn James was excellent to work with. This ......”

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Jun 07,2017
Minithumbup
By: 'The'
Jun 07,2017
0 people found
this helpful
Kate from Franklyn James was excellent to work with. This being our first home, she supported us throughout the process and kept us updated regularly. I would wholeheartedly recommend Kate & Franklyn James, friendly, caring, considerate and professional....
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“We are very grateful for service provided by Mark and ......”

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Jun 07,2017
Minithumbup
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Mark
By: 'Dr'
Jun 07,2017
0 people found
this helpful
We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was ...
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“David is hands down the most professional agent I've ever ......”

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Jun 06,2017
Minithumbup
By: 'Greg'
Jun 06,2017
1 people found
this helpful
David is hands down the most professional agent I've ever dealt with. I've had the pleasure of working with him on quite a few transactions over the years. Most recently David helped us complete a sale in a fairly complicated chain and in a challenging ...
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Comment on agent fees
Fair level of fees for the service provided
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“Franklyn James was both my letting agent and estate agent ......”

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May 24,2017
Minithumbup
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Mark
By: 'Ms'
May 24,2017
0 people found
this helpful
Franklyn James was both my letting agent and estate agent when I decided to sell the flat. Mark Kimber and Philip Dockerill have provided absolutely outstanding services to me, I can honestly say there is no better agent than Franklyn James in London! Mark found ...
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Comment on agent fees
Superb value
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“Tristan and Lee on the letting side were brilliant. Knowledgeable, ......”

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May 10,2017
Minithumbup
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Gary
By: 'Nick'
May 10,2017
2 people found
this helpful
Tristan and Lee on the letting side were brilliant. Knowledgeable, responsive and going above and beyond what I expected to get my property listed and let in a rapid timeframe, for the asking price. I have confidence in the on-going management of my property under ...
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Comment on agent fees
Happy with fees given the service
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“Stephanie helped us on our flat purchase. During the course ......”

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Apr 29,2017
Minithumbup
By: 'Aaron'
Apr 29,2017
3 people found
this helpful
Stephanie helped us on our flat purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this ...
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“Mark was very helpful since the beginning. He showed good ......”

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Apr 28,2017
Minithumbup
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Mark
By: 'Luciana'
Apr 28,2017
0 people found
this helpful
Mark was very helpful since the beginning. He showed good will and was always available when we had doubts. He was also helpful with the reference process....
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“David was proactive and found us a great buyer within 2 ......”

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Mar 24,2017
Minithumbup
By: 'Watergardens'
Mar 24,2017
1 people found
this helpful
David was proactive and found us a great buyer within 2 days. I would highly recommend. Testament to this he also sold us the property originally!...
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“We used Franklyn James for our house sale. As an ......”

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Mar 24,2017
Minithumbup
By: 'Gerry'
Mar 24,2017
2 people found
this helpful
We used Franklyn James for our house sale. As an estate shdnts they were so helpful, reliable, professional. Nothing was too much trouble.pictures of our home were fabulous. We dealt with Phil Dockerill & Stephanie Dang. Both were fabulous. We were kept updated throughout the ...
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Comment on agent fees
Fee was good
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“We used Franklyn James to sell our house. We dealt ......”

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Mar 14,2017
Minithumbup
By: 'Gerry'
Mar 14,2017
3 people found
this helpful
We used Franklyn James to sell our house. We dealt with Phil Dockerill & Stephanie Dang. Both polite helpful , and Nothing was ever too much bother . They kept us updated regularly through the sales process . Communication was excellent....
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Comment on agent fees
Very reasonable
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“Stephanie was very helpful, professional and honest during the purchasing ......”

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Mar 13,2017
Minithumbup
By: 'PJ'
Mar 13,2017
3 people found
this helpful
Stephanie was very helpful, professional and honest during the purchasing process. There was no pretence. She was always available to assist and answer my queries. The move process was relatively quick and smooth and this was helped along by Stephanie. Jamie was also very friendly ...
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Comment on agent fees
N/A
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“I placed my flat for sale with Franklyn James, in ......”

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Mar 07,2017
Minithumbup
By: 'A.'
Mar 07,2017
1 people found
this helpful
I placed my flat for sale with Franklyn James, in a difficult market - and from the beginning the staff were friendly, professional , knowledgeable and beyond helpful. Before I had even signed up with them, Philip Dockerill helped me find tradesmen to do some repairs ...
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Comment on agent fees
Their quoted fees are very reasonable
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“Highly professional, excellent communication throughout the whole process of selling ......”

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Feb 21,2017
Minithumbup
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Mark
By: 'Rachel'
Feb 21,2017
0 people found
this helpful
Highly professional, excellent communication throughout the whole process of selling my property and have no hesitation in recommending the services of Franklyn&james....
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Comment on agent fees
Superb value!
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“As a purchaser, dealing with Mark as a vendor's agent, ......”

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Feb 20,2017
Minithumbup
By: 'Charles'
Feb 20,2017
0 people found
this helpful
As a purchaser, dealing with Mark as a vendor's agent, I found him to be efficient, courteous and straightforward. A pleasure to have had dealings with him....
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“we instructed Frankyn James to handle the letting and management ......”

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Feb 14,2017
Minithumbup
By: 'Mrs'
Feb 14,2017
1 people found
this helpful
we instructed Frankyn James to handle the letting and management of our flat following my meeting with Lee Alter. He arrived on time in order to view the flat and gave an honest opinion as to what to expect. His enthusiasm, knowledge and good communications ...
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“Kate Barton did a fantastic job at helping me to ......”

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Feb 01,2017
Minithumbup
By: 'CP'
Feb 01,2017
0 people found
this helpful
Kate Barton did a fantastic job at helping me to find the right tenants for my home. She gave me great confidence in her ability and expertise, and had a good idea of the family I was ideally looking to rent to. Both Kate and ...
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Comment on agent fees
The fees were originally quite a bit higher than the other agencies I was looking into, but they thankfully reduced them to the same as their competitors and were thereafter a very reasonable rate.
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“We retained Franklyn James to sell our flat after arranging ......”

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Jan 27,2017
Minithumbup
By: 'Lisa'
Jan 27,2017
1 people found
this helpful
We retained Franklyn James to sell our flat after arranging a few valuations as we found them to be proactive and enthusiastic and they didn't disappoint. Our buyer ended up in a more complex situation than anticipated which put the chain at risk but their ...
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“Great service. Antony managed to find very good tenants in ......”

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Jan 20,2017
Minithumbup
By: 'Z.L'
Jan 20,2017
6 people found
this helpful
Great service. Antony managed to find very good tenants in a couple of days for my flat. I highly recommend this business as the different agents I dealt with were very professional....
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Comment on agent fees
Reasonable agent's fees
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“It was a pleasure working with David throughout my transaction ......”

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Jan 11,2017
Minithumbup
By: 'Samantha'
Jan 11,2017
1 people found
this helpful
It was a pleasure working with David throughout my transaction - this was my first purchase and he was fantastic in walking me through the process and made it all very simple to understand. He was always very responsive and kept me up to date ...
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“Kate was fantastic, found us the perfect property for our ......”

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Dec 20,2016
Minithumbup
By: 'Derek'
Dec 20,2016
0 people found
this helpful
Kate was fantastic, found us the perfect property for our location/budget/requirements. She very clearly (and honestly) explained all of the fees we would be paying, and when we need to pay them as well as how the process was going. She was extremely ...
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Comment on agent fees
The fees were what we expected, on par with normal London rates.
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“Excellent service, always kept me in the loop with progress ......”

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Dec 16,2016
Minithumbup
By: 'Kate'
Dec 16,2016
1 people found
this helpful
Excellent service, always kept me in the loop with progress on the purchase and very friendly and open. I had heard many estate agent horror stories so was surprised at how helpful he was!...
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“Antony has been responsive and communicative throughout the process. When ......”

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Dec 16,2016
Minithumbup
By: 'India'
Dec 16,2016
4 people found
this helpful
Antony has been responsive and communicative throughout the process. When viewing the chosen property, Antony also arranged a viewing of a similar property within our budget that was a short walk away, which was really helpful in providing some perspective. Antony was quickly in contact ...
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Comment on agent fees
Appropriate
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“David has been fantastic throughout the purchase. He has accommodated ......”

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Dec 16,2016
Minithumbup
By: 'Basil'
Dec 16,2016
1 people found
this helpful
David has been fantastic throughout the purchase. He has accommodated multiple viewings as well as kept me updated on a regular basis. Very professional service and will be looking to use them for rental services as well. Highly recommended...
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Comment on agent fees
Good
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“Excellent service and help from David during a long and ......”

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Dec 16,2016
Minithumbup
By: 'J'
Dec 16,2016
1 people found
this helpful
Excellent service and help from David during a long and challenging sale. David chased it all down and kept our onward chain happy. Many thanks!...
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“David has been an absolute star in helping us with ......”

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Dec 15,2016
Minithumbup
By: 'N/A'
Dec 15,2016
1 people found
this helpful
David has been an absolute star in helping us with selling our flat and coordinating solicitors/buyers/ourselves to ensure this process has been as smooth and stress free as possible! Which it has been!...
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“I am retained by a client to purchase properties in ......”

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Dec 14,2016
Minithumbup
By: 'Mark'
Dec 14,2016
1 people found
this helpful
I am retained by a client to purchase properties in Docklands on their behalf. I have now bought a number of properties through Franklyn James and have dealt with Jason on all of them. Jason provides a first class service from a professional who knows ...
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Comment on agent fees
Not applicable. I am a buyer
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“First agent I used in central London that once he ......”

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Dec 14,2016
Minithumbup
By: 'Ryan'
Dec 14,2016
1 people found
this helpful
First agent I used in central London that once he understood my brief, he waited until the right moment and showed me the place I actually wanted. So many try to sell you something, this is not the case. With a bit of luck, we ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James

Regional Awards won by Franklyn James

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London, E14

London, E14



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