Frank Innes
2.5/5, 230 reviews
38% recommended
76% sales valuation accuracy
84% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 230
20th Sep 2024
reviewed by 'Jack'
“We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've ......”
7th Jun 2024
reviewed by 'Stephen'
“I've just bought my first house, and had a very smooth and efficient buying experience using Frank Innes. I would ......”
16th Mar 2024
reviewed by 'Incognito'
“I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants ......”
23rd Feb 2024
reviewed by 'Cristina'
“I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate ......”
12th Sep 2023
reviewed by 'Vivienne'
“Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very ......”
11th Aug 2023
reviewed by 'Simon'
“So at first they were fine although I did have to chase them for inspection reports & they aren't great at ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 84% £28,000 £11,795,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 19 21 65 33 6 19 7 2 45
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Frank Innes Branches (view all 24)
Arnold Branch, NG5
Ashby De La Zouch, LE65
Beeston Branch, NG9
Bingham, NG13
Burton-on-trent, DE14
Chesterfield, S40
Clarendon Clark, LE2
Coalville, LE67

“I had an awful experience whilst dealing with frank innes. ......”

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Dec 17,2012
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By: 'Raz'
Dec 17,2012
4 people found
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees ...
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What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry.
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“been living in one of their properties for 3 years, its ......”

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Dec 14,2012
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By: 'Honestreviewer'
Dec 14,2012
3 people found
this helpful
been living in one of their properties for 3 years, its damp and finally had enough of noisy neighbours, renewal fees phenomenal, charge £60 to move a rent payment date, asked us to give 2 months notice and gave us no warning they were putting a board back ...
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By: Legal eagle
Dec 14, 2012
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If they want to be difficult - dont allow them access for viewings. They can't force you allow viewings as legally, you have the right of quiet enjoyment and contract overrides contract - so it doesnt matter what it says in the tenancy agreement - if they ignore your rights, they will be in breach of the Protection from Eviction Act - which is a criminal offence. Remember, NO ONE can enter your home without your EXPRESS consent. Just a thought. ...

“Hired this estate agency to sell my property which later ......”

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Dec 06,2012
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Karen
By: 'Dinu'
Dec 06,2012
5 people found
this helpful
Hired this estate agency to sell my property which later on proved a big mistake. Not only they overvalued my property and advised on a wrong marketing price just to get my busyness, but also stopped marketing my property and refused to show it to ...
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What agent could do to change your mind?
Be honest and proactive
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“I don't know where to start really! I thought moving ......”

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Nov 30,2012
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By: 'Vicki'
Nov 30,2012
5 people found
this helpful
I don't know where to start really! I thought moving in with your partner was supposed to be exciting, it was nothing but stressful for us! Firstly, we paid an estate agent fee of about £237 pp, I dont know what this was for as we ...
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What agent could do to change your mind?
The Agent could employ people who are capable of doing the job because it seems everyone we have dealt with are a joke, to say the least! Its not a hard job so we find it quite shocking how so many staff are incapable! The best thing for these agents would be to shut it down! It is absolutely unacceptable that we have not recieved money we are owed after 8 weeks, should the boot be on the other foot I am sure you would also find it unacceptable if we owed a substantial amount of money to the company and still had not paid it 8 weeks later! Im sure your staff would be constantly ringing us! It is an absolute shambles!
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“We entered into a contract with Frank Innes, after advising ......”

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Nov 19,2012
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jemma
By: 'jezster'
Nov 19,2012
3 people found
this helpful
We entered into a contract with Frank Innes, after advising them that we wanted them to do all of the viewings & to be at our property ahead of the viewers. Frank Innes agreed to this, so we signed the contract, I have a disability that ...
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What agent could do to change your mind?
The agent could have stood by their word, that they agreed to verbally before we signed the contract, as if they could not meet our request, we would have not signed the contract.
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“Strongly advise to not use!! This company and their property ......”

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Oct 12,2012
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By: 'Anonymous'
Oct 12,2012
1 people found
this helpful
Strongly advise to not use!! This company and their property management team do not value any customer views at all. They are dishonest, unreliable, uncompassionate and very poorly ran. No one takes responsibility and they reply with very blunt and personal remarks. Finally, they say ...
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What agent could do to change your mind?
Be responsive and responsible
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“AVOID AT ALL COST! The staff at the Derby branch ......”

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Sep 22,2012
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Ryan
By: 'Crazed'
Sep 22,2012
3 people found
this helpful
AVOID AT ALL COST! The staff at the Derby branch of Frank innes are money grabbing, unreliable, unreasonable, dishonest and incompetent. Here are some of the reasons why this agency should be avoided; -Communication no existent unless it benefits them. -Losing ID documents e.g. ...
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What agent could do to change your mind?
Do there jobs properly!!
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By: Tania
Jan 11, 2013
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I totally agree - see my review ...

“Due to work I had to move and wanted a ......”

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Sep 11,2012
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By: 'Anonymous'
Sep 11,2012
4 people found
this helpful
Due to work I had to move and wanted a letting agent who would handle everything and keep me fully informed, this was the exact sales pitch that I was given. Since said sales pitch 18 months ago I have had three or four different individuals ...
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What agent could do to change your mind?
Everything that they had promised in their sales pitch, none of which had happened.
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“We have been renting a property through Frank Innes for 3 ......”

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Jul 20,2012
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Jon
By: 'Anonymous'
Jul 20,2012
7 people found
this helpful
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the ...
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What agent could do to change your mind?
There is nothing that this agent could do to ever make me reconsider.
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“My ex-partner told Frank innes he was the sole owner ......”

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Jul 12,2012
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By: 'Esther'
Jul 12,2012
6 people found
this helpful
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings ...
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What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.
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“A very dishonest and unprofessional group. I have dealt with ......”

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Jun 21,2012
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By: 'JI'
Jun 21,2012
4 people found
this helpful
A very dishonest and unprofessional group. I have dealt with Frank Innes on two differnet occasions. FIrst time I wanted to view a house ;; kept posptponding the date of viewing saying that they could not get hold of key from the Landlord. Evetually viewed the ...
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“They arranged viewings that they didnt bother turning up to ......”

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May 17,2012
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By: 'LOUISE'
May 17,2012
5 people found
this helpful
They arranged viewings that they didnt bother turning up to waited for over an hour when i contacted them no apologie. Was told no one else had viewed property and then told it was gone which to this day is still up for let . Was ...
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What agent could do to change your mind?
COULD HAVE HAD SOME MANNERS THERE FREE IN LIFE
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By: Tania
Jan 11, 2013
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Totally agree - see my review ...

“terrible customer service ,know body bothered giving us feed back ......”

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Feb 27,2012
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By: 'rattyola'
Feb 27,2012
6 people found
this helpful
terrible customer service ,know body bothered giving us feed back on house we put a offer on to find it as been sold with us not getting a chance to up the offer, worst estare agents ever dealt with in coalvile just a phone call...
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“omg i cant believe others have been having the same ......”

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Feb 05,2012
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By: 'geeeeeeeeze'
Feb 05,2012
4 people found
this helpful
omg i cant believe others have been having the same problems, ive been waiting for my oven to be fixed over heats, washing machine leaks, and heating prog fixed, all been months i call in the repairs and they DONT get fixed, i took it ...
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“If you want a reputable company to look after your ......”

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Feb 03,2012
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By: 'Very'
Feb 03,2012
4 people found
this helpful
If you want a reputable company to look after your property then do not use Frank Innes they are useless. They showed people round my property but then we did not get any feed back from them as to why they were not interested in ...
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“Nothing but trouble. Please stay away. I promise you that ......”

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Jan 23,2012
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By: 'Very'
Jan 23,2012
3 people found
this helpful
Nothing but trouble. Please stay away. I promise you that you will regret any dealings that you have with them. They are dishonest & very unprofessional. They have really messed me about, lied to me & about me & i am taking them to court....
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“I recently rented a property through this company and have ......”

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Oct 28,2011
Minithumbdown
By: 'weekendfun44'
Oct 28,2011
4 people found
this helpful
I recently rented a property through this company and have some constructive comments to make. 1) I received the email with the attachments for telecoms, insurance etc, at this point if I had wished to take up the offer I would have organised it but I ...
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What agent could do to change your mind?
Better communication and deal with any problems
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“Absolutely useless. They say things will be done and then ......”

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Aug 17,2011
Minithumbdown
By: 'Liz'
Aug 17,2011
1 people found
this helpful
Absolutely useless. They say things will be done and then do nothing about it. I was promised the shower would be useable before I moved in - it actually took 5 weeks before I could use it! I waited in nearly 20 times for workmen to turn ...
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“Completely awful, I would recommend giving these agents a very ......”

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Aug 10,2011
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By: 'Matstrutt'
Aug 10,2011
1 people found
this helpful
Completely awful, I would recommend giving these agents a very wide birth, nothing but problems....
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“When dealing with a company that is nationally recognised I ......”

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May 10,2011
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By: 'Joe'
May 10,2011
5 people found
this helpful
When dealing with a company that is nationally recognised I would have expected the service provided to at least meet basic standards. It would appear I have been a little misguided in my expectation of the quality of care and standard of professionalism and service ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Frank Innes

Regional Awards won by Frank Innes

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