Frank Innes
2.5/5, 230 reviews
38% recommended
76% sales valuation accuracy
84% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 230
20th Sep 2024
reviewed by 'Jack'
“We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've ......”
7th Jun 2024
reviewed by 'Stephen'
“I've just bought my first house, and had a very smooth and efficient buying experience using Frank Innes. I would ......”
16th Mar 2024
reviewed by 'Incognito'
“I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants ......”
23rd Feb 2024
reviewed by 'Cristina'
“I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate ......”
12th Sep 2023
reviewed by 'Vivienne'
“Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very ......”
11th Aug 2023
reviewed by 'Simon'
“So at first they were fine although I did have to chase them for inspection reports & they aren't great at ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 84% £28,000 £11,795,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 19 21 65 33 6 19 7 2 45
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Frank Innes Branches (view all 24)
Arnold Branch, NG5
Ashby De La Zouch, LE65
Beeston Branch, NG9
Bingham, NG13
Burton-on-trent, DE14
Chesterfield, S40
Clarendon Clark, LE2
Coalville, LE67

“Absolute disgraceful agents,if they worked for me i would ......”

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Oct 10,2015
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Lara
By: 'jm'
Oct 10,2015
2 people found
this helpful
Absolute disgraceful agents,if they worked for me i would sack the lot of them,incompetant,arrogant,rude,disrespectful,not answering calls,when they did answer,they interrupted your conversation,talking over you,and,the mortgage advisor is just a person who states he can ...
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“We approached the branch to value our home a year ......”

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Oct 09,2015
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Lisa
By: 'Don'
Oct 09,2015
0 people found
this helpful
We approached the branch to value our home a year before we were ready to put it on the market. Lisa's advice and estimate was clear, fair and professional. When we were ready to sell, she stood by the deal that had been initially offered ...
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“The service at Frank Innes in Burton is absolutely disgraceful. ......”

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Oct 01,2015
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By: 'Katie'
Oct 01,2015
1 people found
this helpful
The service at Frank Innes in Burton is absolutely disgraceful. Lara and Luke both need to watch their tone of voice and their aggressive, rude manner in which they speak to customers!! I would never in a million years use this company in future to ...
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What agent could do to change your mind?
*
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“If you would like to have constant problems let house ......”

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Sep 28,2015
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By: 'AB'
Sep 28,2015
2 people found
this helpful
If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making ...
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What agent could do to change your mind?
They will never change my mind!
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Comment on agent fees
Fees are even higher than in London
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“The whole process was so slow and managed very unprofessionally. ......”

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Aug 24,2015
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tom
By: 'jodee'
Aug 24,2015
1 people found
this helpful
The whole process was so slow and managed very unprofessionally. They would give a moving in date and then have to push it back another week and I would only be informed of this change at the last minute. Very stressful experience. Would not recommend ...
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“These people are responsible for liaising with buyers and other ......”

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Aug 15,2015
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Jonathan
By: 'Meeow'
Aug 15,2015
3 people found
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in ...
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“I am very interested in this property I saw on ......”

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Aug 06,2015
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By: 'Haritha'
Aug 06,2015
3 people found
this helpful
I am very interested in this property I saw on rightmove & called the office 1 week ago.After waiting for 25 minutes I finally got to speak to an agent.The first response was that the property did not belong to them despite me being very sure....
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“What a total pleasure it was (and is) dealing with ......”

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Jul 13,2015
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Jazmin
By: 'K.'
Jul 13,2015
1 people found
this helpful
What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge ...
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“This agent has failed to sell my house. Only 3 viewings ......”

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Jul 08,2015
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Karen
By: 'Catherine'
Jul 08,2015
3 people found
this helpful
This agent has failed to sell my house. Only 3 viewings in 6 months. Failed to repeatedly follow my instructions. Failed to accompany viewings even tho this was one of my explicit instructions. Failed to answer calls - on one day alone I tried calling 11 times but ...
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What agent could do to change your mind?
Definitely should be no sale, no fee!
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Comment on agent fees
Definitely should be no sale, no fee!
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“On our initial letting we were happy with the service ......”

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Jun 11,2015
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Kirsty
By: 'David'
Jun 11,2015
0 people found
this helpful
On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: ...
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What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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Comment on agent fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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“I'd like to leave a review to give some positive ......”

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Jun 07,2015
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Adam
By: 'Adam'
Jun 07,2015
0 people found
this helpful
I'd like to leave a review to give some positive feed back on Frank Innes. I found the company very professional and easy to work with throughout the process of letting my property. When I first had the agents round to negotiate a deal as ...
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“Im absolutly disgusted that i went to veiw a property ......”

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May 05,2015
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By: 'steff'
May 05,2015
0 people found
this helpful
Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left ...
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What agent could do to change your mind?
Agents should listen to message box before answering calls to prevent ignorance like accured .
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“Awful service, no call back, broken promises. Late for appointments ......”

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Apr 16,2015
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Adam
By: 'UnhappyCamper'
Apr 16,2015
0 people found
this helpful
Awful service, no call back, broken promises. Late for appointments with no courtesy call to inform me. Poor communication, system failures that left me out of pocket. THE worst unorganised agents I have ever used! I am now switching agents to IMS....
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Comment on agent fees
Fees taken for contract that was never written up. Left me with a rolling month contract that tenants took advantage of and left. Left me with empty property and no communication.
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“Please think twice before using these agents!!! We recently attempted ......”

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Apr 07,2015
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Sharon
By: 'Sareeya'
Apr 07,2015
2 people found
this helpful
Please think twice before using these agents!!! We recently attempted to buy a house in WB. House price was agreed. Due to the house having serious issues of damp/electrical and structural issues just to name a few defects, loan company put a retention on ...
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“I have rented a property since June 2014 and was overall ......”

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Apr 01,2015
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Lauren
By: 'MichaelMorrey'
Apr 01,2015
2 people found
this helpful
I have rented a property since June 2014 and was overall pleased with everything, although i had no real dealings with the letting agency. This month I had an issue where through no fault of my own the property failed a gas safety check due to ...
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Comment on agent fees
Extremley expensive considering they cant resolve a certain situation.
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“This is the second property we have rented from Frank ......”

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Mar 08,2015
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Zoe
By: 'Stoneyford'
Mar 08,2015
2 people found
this helpful
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell. The property we're currently in when we viewed it seemed ...
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What agent could do to change your mind?
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Attached Filesnbsp;
Comment on agent fees
It cost us aroound ‚£1,700 to move in to this property! It's disgusting that they're happy to take your money and allow you to move your family in to a property with extensive damp and mould!
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“This company are very quick to take money off you ......”

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Feb 21,2015
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By: '01530doherty'
Feb 21,2015
3 people found
this helpful
This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months ! they make up allsorts of excuses why your money hasnt been returned ie talk of offshore accounts and red tape , ...
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What agent could do to change your mind?
even if they did change i wouldnt use again so not applicable !
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Comment on agent fees
had to produce my own personal noddle and experian credit reports to get the house , i thought thats what i was paying fees for ?
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“It is simply not possible to put into words how ......”

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Feb 20,2015
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Phil
By: 'PaulRobo'
Feb 20,2015
5 people found
this helpful
It is simply not possible to put into words how badly these useless "*" deal with business. They don't return calls or emails, every tiny little thing that you have to speak to them about seems like you are asking them for the most unreasonable thing ...
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What agent could do to change your mind?
Return calls/emails. Pass info over to required and CORRECT people. Change bad attitude
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By: Craig L
Feb 01, 2018
View all comments (1)
Lined up and shot? That seems harsh. I'm more of a tar and feathers man myself. ...

“I have very bad experience with Frank Innes letting Mansfield ......”

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Feb 18,2015
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Andrew
By: 'Dipesh'
Feb 18,2015
2 people found
this helpful
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay. Issues 1. Rent Agreement was prepared with wrong rent amount and was ...
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Comment on agent fees
Charges are very high. I paid ‚£390 as admin fee
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“What a terrible service!We were very interested in (and ......”

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Jan 22,2015
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Sharon
By: 'Keith_P'
Jan 22,2015
2 people found
this helpful
What a terrible service! We were very interested in (and excited about) buying a house from Frank Innes, West Bridgford. After the viewing we were treated dismissively, with messages not being returned. The service became even worse, when we told them that we were intending ...
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What agent could do to change your mind?
-Return emails -Don't try and force buyers into using your services to sell a house by not backing offers on a vendors house
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“Worst company I have ever had to deal with, full ......”

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Dec 10,2014
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Matt
By: 'angrytenant'
Dec 10,2014
0 people found
this helpful
Worst company I have ever had to deal with, full stop. I had a water leak within weeks of moving into the flat so went down to the office and 5 hours later they told me it was fine for me to stop in a hotel ...
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What agent could do to change your mind?
Actually replied to emails or phonecalls. Delivered on what they promised.
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“I originally rented this property from NEST Lettings, but unfortunately ......”

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Dec 01,2014
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Kate
By: 'Paul'
Dec 01,2014
1 people found
this helpful
I originally rented this property from NEST Lettings, but unfortunately they got taken over by Frank Innes. I paid rent on a property until the 10th of November 2014. As a gesture of good will I vacated the property early - on the 26th October so ...
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What agent could do to change your mind?
Communicate with their tenants Dont steal money be better at their job
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Comment on agent fees
Im not sure what the fees are for - the agent doesnt seem to do anything
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“I viewed the apartment, it was very dirty from the ......”

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Oct 23,2014
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By: 'annoyed'
Oct 23,2014
0 people found
this helpful
I viewed the apartment, it was very dirty from the previous tenants, they said they will clean and change the carpets and furniture and that i will get the apartment after 2 weeks- after 2 weeks I go to take the keys they tell me they didnt ...
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What agent could do to change your mind?
the best thing they can do is to close the office.
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“As a first time landlord in the area i wasnt ......”

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Oct 20,2014
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Charlie
By: 'Natalie'
Oct 20,2014
0 people found
this helpful
As a first time landlord in the area i wasnt too sure which agent to use for my rental property. I was recomended to use frank innes by a friend and I can truly say i am glad i did. I have had a fantastic ...
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“AWFUL, AWFUL, AWFUL.I put down a holding fee of £180 ......”

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Oct 18,2014
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By: 'Unhappy'
Oct 18,2014
2 people found
this helpful
AWFUL, AWFUL, AWFUL. I put down a holding fee of £180 for a rental property in Septemebr. A week later I was informed that the vendor had pulled out for 'personal reasons' and that my money would be returned immediately. A month later, I have not ...
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“As a first time student renter I put down a ......”

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Sep 25,2014
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Adam
By: 'Anon'
Sep 25,2014
3 people found
this helpful
As a first time student renter I put down a reservation fee on a studio flat with Adam which effectively meant that flat was mine. This fee was considerably more than what I was first told and when I text to ask why, he replied ...
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“Jessica was rude and very unprofessional. The viewing of the ......”

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Sep 20,2014
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Jessica
By: 'Xinhai'
Sep 20,2014
5 people found
this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few ...
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What agent could do to change your mind?
Change the way they treat customers
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“I made an appointment with Sharon Coaton of the West ......”

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Sep 07,2014
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Sharon
By: 'MB'
Sep 07,2014
3 people found
this helpful
I made an appointment with Sharon Coaton of the West Bridgford branch of Frank Innes, to view a property with the aim of renting. She didn't show up. No phone call. No explanation. I called Ms Coaton, she blustered her way through a preposterous excuse ...
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What agent could do to change your mind?
As far as the appointment is concerned, she should have paid attention to basic details. Additionally she should have been courteous and sincere; she should have been 'professional!'
Attached Filesnbsp;
Comment on agent fees
My girlfriend was charged an administration fee of over ‚£100. There is apparently no legitimate justification for this fee.
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“Awful, just awful. So awful that it's hard to know ......”

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Aug 29,2014
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By: 'Fed'
Aug 29,2014
3 people found
this helpful
Awful, just awful. So awful that it's hard to know where begin. Every repair we've needed has either taken months or just been ignored. My wife has called them every week for five months asking about these outstanding matters - and been passed from pillar ...
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What agent could do to change your mind?
This agent could be improved by firing all of their staff and replacing them with pencil sharpeners, which are at least occasionally useful, whereas the strategically shaved monkeys they currently employ are not.
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“I marketed my property with Frank Innes and really wish ......”

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Aug 19,2014
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By: 'Lisa'
Aug 19,2014
2 people found
this helpful
I marketed my property with Frank Innes and really wish I had not. Their main aim is to get as much money from you as possible from the outset. Was pressurised into paying £478 from my mobile phone whilst in my own home. Why do they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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