Frank Innes
2.5/5, 230 reviews
38% recommended
76% sales valuation accuracy
84% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 230
20th Sep 2024
reviewed by 'Jack'
“We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've ......”
7th Jun 2024
reviewed by 'Stephen'
“I've just bought my first house, and had a very smooth and efficient buying experience using Frank Innes. I would ......”
16th Mar 2024
reviewed by 'Incognito'
“I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants ......”
23rd Feb 2024
reviewed by 'Cristina'
“I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate ......”
12th Sep 2023
reviewed by 'Vivienne'
“Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very ......”
11th Aug 2023
reviewed by 'Simon'
“So at first they were fine although I did have to chase them for inspection reports & they aren't great at ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 84% £28,000 £11,795,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 19 21 65 33 6 19 7 2 45
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Frank Innes Branches (view all 24)
Arnold Branch, NG5
Ashby De La Zouch, LE65
Beeston Branch, NG9
Bingham, NG13
Burton-on-trent, DE14
Chesterfield, S40
Clarendon Clark, LE2
Coalville, LE67

“Do not use this company!!! I had staff enter my ......”

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Nov 16,2017
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Rami
By: 'Ben'
Nov 16,2017
3 people found
this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ...
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Comment on agent fees
Bad
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“Mark at Frank Innes Uttoxeter was absolutely brilliant during our ......”

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Oct 25,2017
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Mark
By: 'Debbie'
Oct 25,2017
3 people found
this helpful
Mark at Frank Innes Uttoxeter was absolutely brilliant during our purchase and sale. It is a stressful time when you are buying and selling a home and communication is key. We purchased via Frank Innes (sold through a different estate agent) and throughout the whole ...
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Comment on agent fees
Cannot comment on fees as we only purchased through them.
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“Absolutely worse than useless - and this is not an ......”

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Oct 18,2017
Minithumbdown
By: 'Ruth'
Oct 18,2017
4 people found
this helpful
Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. ...
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Comment on agent fees
Huge fees for everything that they can think of: moving in, moving out, any amendments to the contract
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“AVOID! Ridiculously high agency fees for renting (almost 1000 for a ......”

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Oct 12,2017
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By: 'Sophie'
Oct 12,2017
4 people found
this helpful
AVOID! Ridiculously high agency fees for renting (almost 1000 for a couple). Wouldn't mind if the service was good. Service is terrible and very slow! Took them 4 months to quote us the deposit and still not sorted 6 months later. Trying to charge us for things that ...
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Comment on agent fees
Very high!
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“My boyfriend and I enquiried about renting a property within ......”

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Sep 25,2017
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By: 'Elizabeth'
Sep 25,2017
0 people found
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ...
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“High fees, terrible service from start to finish. Basically get ......”

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Sep 22,2017
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By: 'Kym'
Sep 22,2017
1 people found
this helpful
High fees, terrible service from start to finish. Basically get you in a strong hold over their fees and promise you they have better contracts and service than any other letting agent but it's simply not true. Poor property management for any issues with the ...
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Comment on agent fees
Very high
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“As landlords we have been using this branch of Frank ......”

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Aug 11,2017
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Pauline
By: 'Diane'
Aug 11,2017
1 people found
this helpful
As landlords we have been using this branch of Frank Innes as letting agents for about five years. The staff, particularly Tom Yates, and more recently Pauline Guthrie, have always been extremely helpful and made us feel they have our best interests at heart. They ...
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Comment on agent fees
Fair
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“Tried to book a couple of viewings in Derby for ......”

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Jul 21,2017
Minithumbdown
By: 'Barrington-Smith'
Jul 21,2017
3 people found
this helpful
Tried to book a couple of viewings in Derby for my daughter going to med school at Derby Hospital. Spoke with Olivia at Derby Lettings asked her for more details. what details! was her curt reply. I asked if there was only one room available ...
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“Don't bother, dreadful service, nothing but problems with them letting ......”

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May 24,2017
Minithumbdown
By: 'Jay'
May 24,2017
6 people found
this helpful
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase ...
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Comment on agent fees
Rip Off, paying for what???
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“KEEP AWAY. Dreadful service, phone is always on voice mail, ......”

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May 23,2017
Minithumbdown
By: 'Christopher'
May 23,2017
0 people found
this helpful
KEEP AWAY. Dreadful service, phone is always on voice mail, do not return calls, do not respond to e mails. I am contracted for 12 weeks, do not adhere to instructions. Be seriously advised use these agents at your peril. Can't wait for 6th June when ...
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Comment on agent fees
Fixed fee of £2200 including VAT. Was not told of other options.
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“Absolutely Dreadful ServiceI rented with Frank Innes and had an ......”

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May 10,2017
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By: 'Dreadful'
May 10,2017
2 people found
this helpful
Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould ...
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Comment on agent fees
Bad very expensive with extremely poor servicre
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“£150 reference checks £350 for a contract to be drawn (WHAT?!! Has ......”

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Apr 23,2017
Minithumbdown
By: 'Hate'
Apr 23,2017
8 people found
this helpful
£150 reference checks £350 for a contract to be drawn (WHAT?!! Has Rembrandt been brought back from the dead to be commissioned?) This is on top of the bond and rent in advance. THIS SHOULD BE ILLEGAL! This is a link to a full list of all ...
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Comment on agent fees
See above! The government NEED to make this an illegal practice!
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“Do not use, they do not call you back, I ......”

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Mar 03,2017
Minithumbdown
By: 'Chris.'
Mar 03,2017
1 people found
this helpful
Do not use, they do not call you back, I wanted to buy a property they were selling, I waited three days for a call back, I did not get one and in the meantime another agent sold the property. The only good thing is ...
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Comment on agent fees
N/A
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“I used this agent when selling my property and I ......”

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Feb 08,2017
Minithumbdown
By: 'Star'
Feb 08,2017
6 people found
this helpful
I used this agent when selling my property and I was very unhappy with the their service. During the 12 week contract they only arranged 2 viewings, 1 of which I did myself and secured the sale from. When discussing with Jack Chambers he was more concerned about ...
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Comment on agent fees
Given they only conducted 1 viewing the fees are not justified
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“PLEASE NEVER USE THIS AGENT they trade as frank innes ......”

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Nov 23,2016
Minithumbdown
By: 'sheika'
Nov 23,2016
2 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out ...
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Comment on agent fees
Very bad
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“Hello, I put my flat for sale in Hamilton Leicester ......”

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Nov 17,2016
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zehra
By: 'sheila'
Nov 17,2016
2 people found
this helpful
Hello, I put my flat for sale in Hamilton Leicester a lady called zehra Osman came to visit me I did not want to sign the contract but she informed me I can cancel it later she did not give me copy of contract despite ...
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Comment on agent fees
Robbing thriving prats
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“I called this branch to arrange a viewing of a ......”

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Oct 26,2016
Minithumbdown
By: 'Diabolical'
Oct 26,2016
3 people found
this helpful
I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call ...
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“Utterly astonishing fees!!! That were not made clear at all. £750 ......”

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Sep 27,2016
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Sharon
By: 'Unknown'
Sep 27,2016
7 people found
this helpful
Utterly astonishing fees!!! That were not made clear at all. £750 application fee!!! For a £700 pm house. What do they do print the tenancy agreement in gold? Landlords be aware I will not be renting the property I really wanted and as a great tenant the ...
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Comment on agent fees
£750 application fee form £700 pm house
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By: Alex
Jun 27, 2018
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They just tried to charge me £750 fees for a £550/ month rent house. Absolutely outrageous fees! ...

“AVOID!! Couldn't organise a bean feast in a bean factory. ......”

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Sep 07,2016
Minithumbdown
By: 'ZOFLIC'
Sep 07,2016
0 people found
this helpful
AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls. NIGHTMARE....
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Comment on agent fees
Well. I'm tied for 3 months. That shuts me out of the market until next year. I lose my retirement home near my family. Upset ++
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“Horrendous communication! Spent two days trying to book a letting ......”

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Aug 26,2016
Minithumbdown
By: 'Feline'
Aug 26,2016
1 people found
this helpful
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone ...
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Comment on agent fees
N/A
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“DO NOT USE. Worst estate agents. First off took over 2000 ......”

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Aug 14,2016
Minithumbdown
By: 'Unhappy'
Aug 14,2016
1 people found
this helpful
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get ...
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What agent could do to change your mind?
Absolutely atrotious
Attached Filesnbsp;
Comment on agent fees
Absolutely atrotious
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“I ad a house available for to let so instructed ......”

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Jun 29,2016
Minithumbdown
By: 'IH'
Jun 29,2016
2 people found
this helpful
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after ...
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What agent could do to change your mind?
BAD
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Comment on agent fees
BAD
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“Unfortunately I had the dealings with both Sophie and Charlotte ......”

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Jun 09,2016
Minithumbdown
By: 'Local'
Jun 09,2016
3 people found
this helpful
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village ...
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Comment on agent fees
N/A to me
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“Bought our flat through Frank Innes only because it was ......”

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Jun 06,2016
Minithumbdown
By: 'AA'
Jun 06,2016
2 people found
this helpful
Bought our flat through Frank Innes only because it was the flat we wanted - received much better service from Knightsbridge Estate Agents. They never seemed to know what they were doing or communicate to one another. On completion we called in advance and arranged ...
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“I have never in the 9 years of renting experienced Such ......”

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Mar 31,2016
Minithumbdown
By: 'Unprofessional,'
Mar 31,2016
3 people found
this helpful
I have never in the 9 years of renting experienced Such unprofessional agents and money grabbers. We moved to Derby from Milton Keynes. I was told to bring the deposit and rent etc to the office and sign the tenancy before going to the house, Which ...
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What agent could do to change your mind?
Very bad, they cheated us all through.
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Comment on agent fees
Very bad, they cheated us all through.
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“Moved in 2013. House with water in celler. Another year later ......”

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Feb 19,2016
Minithumbdown
By: 'Sarabo'
Feb 19,2016
4 people found
this helpful
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails ...
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Comment on agent fees
Fees are a joke. Paying ‚£120 for something they print off the Internet. Total disgrace!
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“Couldn't have had a better selling experience with Frank Innes, ......”

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Jan 22,2016
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Jack
By: 'Mr'
Jan 22,2016
0 people found
this helpful
Couldn't have had a better selling experience with Frank Innes, West Bridgford, though I must say that nearly all our dealings were with Jack Chambers, after initial negotiation with Charlene who was excellent. After a poor experience with Purplebricks, we switched to Frank Innes, had 3 ...
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Comment on agent fees
Good - Fee less than other local agents.
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By: Jeannette Pellen
Nov 11, 2017
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Avoid Frank Innes , Central Avenue like the plague. Continually bad service with lack of communication between team members . No updates from the branch re. viewings. All contact initiated by myself the vendor. The staff were always too busy to give a reply. The phone was more often than not on answer phone. The final straw for us was when eventually 10 months down the line when we had accepted an offer on our property they failed to submit the memorandum of sale to the solicitors. We onl ...

“I highly recommend that people stay away from this estate ......”

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Jan 05,2016
Minithumbdown
By: 'Archie1990'
Jan 05,2016
1 people found
this helpful
I highly recommend that people stay away from this estate agents when renting they don't help when there are problems with the properties until threaded with legal action and are more than happy to leave a pregnant woman in unliveable conditions...
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“The agent is so terrible it is unbelievable. They even ......”

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Dec 11,2015
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Jessica
By: 'unhappy'
Dec 11,2015
1 people found
this helpful
The agent is so terrible it is unbelievable. They even admitted they don't chase the landlords unless I chase them (i.e. an issue doesn't get solved unless you chase them). Half a year and we've still not got access to all the property. What ...
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What agent could do to change your mind?
‚£450 just for applying?! Ridiculous
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Comment on agent fees
‚£450 just for applying?! Ridiculous
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“Terrible agent ever! very un-professional and rude customer service! no ......”

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Oct 28,2015
Minithumbdown
By: 'mickel'
Oct 28,2015
3 people found
this helpful
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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