Frank Innes
2.5/5, 230 reviews
38% recommended
76% sales valuation accuracy
84% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 230
20th Sep 2024
reviewed by 'Jack'
“We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've ......”
7th Jun 2024
reviewed by 'Stephen'
“I've just bought my first house, and had a very smooth and efficient buying experience using Frank Innes. I would ......”
16th Mar 2024
reviewed by 'Incognito'
“I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants ......”
23rd Feb 2024
reviewed by 'Cristina'
“I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate ......”
12th Sep 2023
reviewed by 'Vivienne'
“Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very ......”
11th Aug 2023
reviewed by 'Simon'
“So at first they were fine although I did have to chase them for inspection reports & they aren't great at ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 84% £28,000 £11,795,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 19 21 65 33 6 19 7 2 45
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Letting agents
Latest Properties

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Frank Innes Branches (view all 24)
Arnold Branch, NG5
Ashby De La Zouch, LE65
Beeston Branch, NG9
Bingham, NG13
Burton-on-trent, DE14
Chesterfield, S40
Clarendon Clark, LE2
Coalville, LE67

“Jessica Cranmer Helped me when I first moved ......”

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Aug 21,2020
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Lauren
By: 'Maud'
Aug 21,2020
1 people found
this helpful
Jessica Cranmer Helped me when I first moved out 2 and a half years ago into a private rented property; I was unsure of what to do or what to expect. She explained everything to me and always answered my queries at the earliest convenience. Jess ...
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“Very professional and good value estate agentss...”

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Jul 14,2020
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Sharon
By: 'Lesley'
Jul 14,2020
0 people found
this helpful
We had three quotes from different estate agents and decided to use Frank Innes at West Bridgford as we liked Tony Cotterill's manner and professional approach, felt confident that Frank Innes would do a good job for us and their price was very competitive compared ...
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“Jessi was absolutely amazing nothing was to m......”

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Jun 30,2020
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Cheryl
By: 'Cheryl'
Jun 30,2020
0 people found
this helpful
Jessi was absolutely amazing nothing was to much trouble for her she is so friendly and just a lovely person to be around when we met her no matter what time or day I contacted her she always replied she’s just great and we ...
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“Amazing from start to finish. Contact was bri......”

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Jun 08,2020
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By: 'Charmaine'
Jun 08,2020
0 people found
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Amazing from start to finish. Contact was brilliant. Very helpful and would definitely recommend. Very easy going staff and always answered questions...
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“Jessi Pabla is awesome. I was a little nervou......”

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Jun 02,2020
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Jessi
By: 'E.'
Jun 02,2020
0 people found
this helpful
Jessi Pabla is awesome. I was a little nervous having to go to the office but after meeting with her made me relax. So friendly with a beautiful smile & reasuring. Felt as if I’ve known her before. Professional & very helpful right to the very ...
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“Great Customer Service...”

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May 28,2020
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Jessi
By: 'Lucy'
May 28,2020
0 people found
this helpful
Jessi has been amazing, keeping me well informed with timely updates regarding my rental application and always being positive and cheerful to speak with on the phone....
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“worst agent ever!!!...”

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Apr 23,2020
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Pauline
By: 'Unsatisfied'
Apr 23,2020
0 people found
this helpful
started off with a lovely agent 5 years ago and then countrywide took over and been awful ever since. I reported items at every inspection and never got dealt with. We didn’t have many repairs but then having water coming through a light fitting downstairs ...
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“Excellent professional service. We are very h......”

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Mar 14,2020
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Jessi
By: 'Jon'
Mar 14,2020
0 people found
this helpful
Excellent professional service. We are very happy with the service. Jessi is very good, she found the tenants very quickly....
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“We found Penelope and the team very professio......”

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Feb 21,2020
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Penelope
By: 'Chris'
Feb 21,2020
0 people found
this helpful
We found Penelope and the team very professional. They kept us well informed throughout the whole process of buying our house. We would recommend them....
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“Have been really impressed with staff particu......”

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Jan 29,2020
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Samatha
By: 'Helen'
Jan 29,2020
0 people found
this helpful
Have been really impressed with staff particularly Sam who showed me around the property I am currently renting and who helped with the whole process involved as first time I have done this. She was always only a phone call or email away and couldn't ...
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“Flat sale in Nottingham, Jan 2020...”

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Jan 26,2020
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Penny
By: 'Nimal'
Jan 26,2020
1 people found
this helpful
We have known Frank Innes at Wheeler gate, Nottingham for a long time, since 2010, and they have served us well. This time they sold our flat in The Park, Nottingham. The team at Frank Innes Nottingham is splendid. They all (Penny, Sofia, Louise et al.,) ...
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“We rented a house through Frank Innes in Heat......”

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Jan 23,2020
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By: 'Alan'
Jan 23,2020
3 people found
this helpful
We rented a house through Frank Innes in Heather in June 2018. Never did we know at the time, that we were entering into seven months of complete hell. This house almost sent us to the point of suicide, and put so much strain on our ...
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“Worst experience with Frank Innes..not worth rating...”

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Jan 19,2020
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By: 'Ruta'
Jan 19,2020
3 people found
this helpful
I am from India and was staying along with my colleague in UK for a year in a house let by Fank Innes. First of all the house was not given at the promised time. Taking advantage of our need, they gave us the house ...
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“Unfair service...”

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Jan 14,2020
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By: 'Rose'
Jan 14,2020
1 people found
this helpful
We viewed a property before Christmas with all intentions of proceeding with application. Had everything lined up to go. Tried to arrange a second viewing for measurements etc ( whilst on our first viewing the current tenant said he was ok for a 2nd viewing whenever ...
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“Frank Innes Westbridgford Office, what a grea......”

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Jan 09,2020
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Jessi
By: 'Andre'
Jan 09,2020
0 people found
this helpful
Frank Innes Westbridgford Office, what a great team, fantastic communicators, willingness to assist second to none, always seeking to give the best advice or information relating to matters of concern, I’m very happy I’ve chosen Frank Innes yet again to re- let my ...
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“Adrian and all the staff atFrank Inness ....”

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Jan 03,2020
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Lauren
By: 'Nigel'
Jan 03,2020
1 people found
this helpful
Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from valuation. to exchange of contracts.Well done....
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“Great Marketing, friendly staff. Good flexibl......”

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Dec 20,2019
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By: 'Ashok'
Dec 20,2019
0 people found
this helpful
Great Marketing, friendly staff. Good flexible approach and get the job done. Constant review and feedback on viewings and follow ups. Entire process ran smoothly with a good result in the end....
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“Sales Team...”

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Nov 02,2019
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Kim
By: 'Mrs'
Nov 02,2019
0 people found
this helpful
I have recently used Frank Innes to sell a flat. There were numerous problems with the solicitors but through it all I had superb support from Kim Jones. She sorted out all the queries and re-sent all the forms which had been lost, always with ...
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“Brilliant! Top notch service in every way. Highly profes......”

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Nov 01,2019
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Elisha
By: 'Fiona'
Nov 01,2019
0 people found
this helpful
Top notch service in every way. Highly professional, from initial contact, valuation - including realistic (accurate) probate valuation - and detailed discussion of practical details. All was made easy for me, selling deceased parent's home; they did everything to make it straightforward, including repeated showings ...
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“Absolutely disappointed about the work of age......”

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Oct 12,2019
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By: 'Sabine'
Oct 12,2019
1 people found
this helpful
Absolutely disappointed about the work of agencie in FOUR months term they can't even find a solution to fix a hole in fense....
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“After 25 years using Frank Innes to rent out ......”

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Oct 11,2019
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By: 'Diane'
Oct 11,2019
2 people found
this helpful
After 25 years using Frank Innes to rent out a property of mine, I now have found myself compelled to move to another agent. The service I have received from Olivia was nothing but a bad one. As one tenant left I needed to give the ...
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“Absolutely fantastic service and a lovely fri......”

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Oct 10,2019
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Kirsty
By: 'Peter'
Oct 10,2019
0 people found
this helpful
Absolutely fantastic service and a lovely friendly team. Rented my property out in the first few days of being on the market....
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“Kind and efficient sales service...”

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Oct 08,2019
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By: 'Laura'
Oct 08,2019
1 people found
this helpful
After having my house on the market for over a year with another local agent, I changed to Frank Innes. What an amazing service. They sold my house without drama, were totally professional and have renewed my faith in estate agents. Alison is wonderfully efficient ...
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“Jessi was friendly and Efficacious . She lis......”

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Sep 23,2019
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Jessi
By: 'Mr'
Sep 23,2019
0 people found
this helpful
Jessi was friendly and Efficacious . She listened to questions and gave ideas to help with setting up a tenancy....
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“Great experience...”

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Sep 12,2019
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Morgan
By: 'Simon'
Sep 12,2019
0 people found
this helpful
Had a great experience throughout when Frank Innes managed the sale of our flat. Morgan went over and above in terms of keeping us up to date and chasing solicitors when required. Nothing was ever too much trouble. Cannot speak highly enough of the service ...
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“Rude...”

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Sep 11,2019
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xy
By: 'NK'
Sep 11,2019
2 people found
this helpful
They will treat you with respect only when they know your title (Dr, Prof, etc.). If not, they are very rude, which I find unacceptable... Also, renting becomes more complicated than it should be. For some reason, my electricity and water are not separated from 3 ...
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“Kelly Ashurt is a good and conscientious man......”

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Aug 15,2019
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Kelly
By: 'RC'
Aug 15,2019
0 people found
this helpful
Kelly Ashurt is a good and conscientious manager and has been very helpful to date. Thank you for your patience....
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“Where's my £725 deposit?...”

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Jul 17,2019
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By: 'Alex'
Jul 17,2019
0 people found
this helpful
We moved out of our rental with Frank Innes, West Bridgford on the 29th May 2019. The property has since been re-let but after chasing them multiple times in writing and over the phone, asking to hear something, ANYTHING in regards to our deposit we have ...
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“untrustworthy...”

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May 13,2019
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By: 'untrustworthy'
May 13,2019
1 people found
this helpful
we made an offer on a house through Frank Innes Nottingham. It was accepted the next working day, and they emailed to ask me to agree their conveyancing service and mortgage broker. I replied at once to say that I had my own solicitor and ...
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“Great Service...”

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Apr 29,2019
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By: 'Jem'
Apr 29,2019
1 people found
this helpful
I am currently renting a property through the Frank Innes Clarendon Park team and honestly I couldn't be happier. Wanted to wait a few months before I left a review, but three months in and they are still as attentive and responsive as when I ...
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Comment on agent fees
I am a single renter and my fees were around £300 in full.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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