Frank Innes
2.5/5, 230 reviews
38% recommended
76% sales valuation accuracy
84% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 230
20th Sep 2024
reviewed by 'Jack'
“We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've ......”
7th Jun 2024
reviewed by 'Stephen'
“I've just bought my first house, and had a very smooth and efficient buying experience using Frank Innes. I would ......”
16th Mar 2024
reviewed by 'Incognito'
“I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants ......”
23rd Feb 2024
reviewed by 'Cristina'
“I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate ......”
12th Sep 2023
reviewed by 'Vivienne'
“Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very ......”
11th Aug 2023
reviewed by 'Simon'
“So at first they were fine although I did have to chase them for inspection reports & they aren't great at ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 84% £28,000 £11,795,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 19 21 65 33 6 19 7 2 45
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

No Properties

Frank Innes Branches (view all 24)
Arnold Branch, NG5
Ashby De La Zouch, LE65
Beeston Branch, NG9
Bingham, NG13
Burton-on-trent, DE14
Chesterfield, S40
Clarendon Clark, LE2
Coalville, LE67

“Frank innes: appalling service...”

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Aug 12,2021
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By: 'Kelsey'
Aug 12,2021
1 people found
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@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've ...
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“Do not trust this company!!They are crooks ......”

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Aug 10,2021
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By: 'Ng1'
Aug 10,2021
0 people found
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Do not trust this company!! They are crooks - nothing was done when the landlord threatened violence against tenants From my research as a company are likely to be in cahoots with them...
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“Dealt with Alice Lambert for the purchase of ......”

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Aug 09,2021
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Alice
By: 'Nick'
Aug 09,2021
0 people found
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Dealt with Alice Lambert for the purchase of our new home in breadsall village.She was very professional and helped us secure the purchase of the property great communication and a pleasure to deal with. thanks Nick & Sharon Ransome...
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“Waste of time...”

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Jul 07,2021
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By: 'Callum'
Jul 07,2021
1 people found
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Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from these as much as possible. Absolutely useless...
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“Amazing service...”

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Jul 01,2021
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Alice
By: 'Karen'
Jul 01,2021
0 people found
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Amazing service from the minute I picked the phone up for a valuation to completion. Alice communicated on a weekly basis or more if needed. Couldn’t praise them highly enough. That good I’ve used them again to sell another property...
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“Really good services and Alice has been excel......”

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Jun 13,2021
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Alice
By: 'Dushy'
Jun 13,2021
0 people found
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Really good services and Alice has been excellent ! Happy with the communication and coordination of the process. Would totally recommend Frank Innes....
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“Excellent service throughout, especially from......”

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May 10,2021
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Louise
By: 'Alison'
May 10,2021
0 people found
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Excellent service throughout, especially from Louise who really made a difference in pushing my sale through chasing the relevant people. Many thanks...
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“Very satisfied with the service we received, ......”

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May 06,2021
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Luke
By: 'Jake'
May 06,2021
0 people found
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Very satisfied with the service we received, throughout our process we received help and guidance and everyone we spoke to was really polite. I would definitely recommend using frank innes ask will use when we come to buy another property in the future. Very professional ...
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“Efficient and proactive...”

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Apr 27,2021
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Louise
By: 'Heather & Malcolm'
Apr 27,2021
0 people found
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We have recently bought a house in Bingham marketed by Frank Innes. We have been very impressed by their high standards of professionalism and their willingness to arrange visits even at short notice. There was a chain of 7 and the staff of Frank Innes were ...
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“I am a Customer of Countrywide, at Derby...”

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Apr 22,2021
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Lydia
By: 'Roberto'
Apr 22,2021
0 people found
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I am a Customer of Countrywide plc (Frank Innes), at Derby, Derbyshire for several years. I personally know their Manager, mrs. Lydia Youle, and staff and the human-values behind the Countrywide brand are such that ....to be their Customers is a honour and a true ...
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“Jessi was really professional friendly and he......”

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Mar 30,2021
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Jessi
By: 'Barbara'
Mar 30,2021
0 people found
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Jessi was really professional friendly and helpful. She has made our experience really positive. We live at a distance and all our worries and concerns were addressed with an upbeat can do attitude....
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“We endured a very pleasant experience with Je......”

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Mar 29,2021
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Jessi
By: 'Simon'
Mar 29,2021
0 people found
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We endured a very pleasant experience with Jessi who helped us market our first rental property. She was friendly, extremely informative, professional and very committed to the role. The process from marketing to a tenant moving in was extremely smooth and passed without hindrance. We ...
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“Efficient buying experience, lots of help fro......”

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Mar 25,2021
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Alice
By: 'K'
Mar 25,2021
0 people found
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Efficient buying experience, lots of help from Alice coordinating our property search, offer and purchasing. Easy access to information and property viewing despite the current restrictions in place....
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“Very helpful and support service provided by the team to ......”

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Mar 25,2021
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Alice
By: 'Lynn'
Mar 25,2021
0 people found
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Very helpful and support service provided by the team to purchase my property in Derby, in particular, Alice, she has made the whole process smoothly. Highly recommend....
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“Honestly the best estate agent I have come across!...”

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Mar 22,2021
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Michelle
By: 'Abbie'
Mar 22,2021
0 people found
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We had a really positive experience recently when looking for a property to rent. Both Zoe and Michelle were extremely helpful and helped us find a property that exceeded our expectations! They were always on hand to answer any questions we had and have both ...
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“I received Very good service from frank innes......”

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Mar 18,2021
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Emily
By: 'Mark'
Mar 18,2021
0 people found
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I received Very good service from frank innes Mansfield. Emily Riley was great and nothing was to much bother for her. i would definitely recommend using this estate agent. 10 out of 10...
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“Great service, very professional and helpful.......”

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Mar 17,2021
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Alice
By: 'Mirza Ghounem'
Mar 17,2021
0 people found
this helpful
Great service, very professional and helpful. Would like to thank Alice and Jess for great support. Also branch manager Scott done amazing job, fast and efficient. If needed, will use their services again. Many thanks...
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“House sale...”

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Mar 15,2021
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Alice
By: 'Steve'
Mar 15,2021
0 people found
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Very happy with Frank Innes the proceeding went very smoothly and we were informed on a regular basis by Alice Lambert who was brilliant. I would recommend this estate agent....
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“The service I received through every step was......”

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Mar 03,2021
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By: 'Baz.s'
Mar 03,2021
0 people found
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The service I received through every step was excellent, we viewed a property a few times had some enquiries, and the agent always obliged getting in contact with us and the vendor nothing was to much trouble for her. My nephew always bought a property ...
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“We put our house up for sale through Frank In......”

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Feb 03,2021
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Lisa
By: 'Jake Libby'
Feb 03,2021
0 people found
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We put our house up for sale through Frank Innes in Bingham and can’t thank them enough for the outstanding customer service. Especially from Lisa Kemp who helped us from the start to the end keeping us updated throughout. Lisa made a hard move ...
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“Excellent service throughout High quality of......”

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Jan 05,2021
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By: 'Marie'
Jan 05,2021
0 people found
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Excellent service throughout High quality of professionalism and great communication throughout the process. Very dedicated staff who endeavour to provide a very personal and positive experience. Even more so throughout the pandemic. Highly recommend Frank Innes Coalville Truly five star and more. Many thanks Marie...
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“I’ve used many Estate agents over the years b......”

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Dec 31,2020
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Jessica
By: 'Alan'
Dec 31,2020
0 people found
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I’ve used many Estate agents over the years but I can honestly say that Frank Innes is by far the best I’ve ever used....from the time I purchased the property to the actual moving day they kept me fully up-to-date on what ...
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“We are very happy and impressed with efficien......”

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Dec 04,2020
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By: 'Hadawi'
Dec 04,2020
0 people found
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We are very happy and impressed with efficiency and the human care shown to us during the process of selling our house. All staff of Frank Iness are helpful and knowledgeable and nothing was too much for them to help at any time. I would ...
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“Rude, Horrible and Expensive experience....”

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Nov 15,2020
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Jessica
By: 'Elizabeth'
Nov 15,2020
2 people found
this helpful
We rented a house for a company let business in May 2019 from Frank Innes Mapperley. Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby. Now we know it was ...
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“Exceptional service...”

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Oct 20,2020
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Sharon
By: 'Iain'
Oct 20,2020
0 people found
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We were extremely impressed by the team here, from the initial valuation by Tony - not even a hint of a hard sell - through the complex lockdown process of selling. Tony, the branch manger, and Morgan, our sales negotiator, particularly were fantastic - approachable, ...
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“I would like to express my thanks and appreci......”

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Oct 20,2020
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Morgan
By: 'Stephen'
Oct 20,2020
0 people found
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I would like to express my thanks and appreciation for Morgan who throughout the whole process she remained positive and truthful continually supporting myself through; at times; a difficult sale. Without Morgan I do not believe the sale would have proceeded to completion as she ...
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“Excellent and professional service, efficient......”

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Oct 14,2020
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By: 'Stephen'
Oct 14,2020
0 people found
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Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective tenant...
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“DO NOT HIRE THEM...”

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Oct 05,2020
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Kelly
By: 'Stephanie'
Oct 05,2020
0 people found
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Extremely insensitive to your needs and do not care about their tenants at all. Not understanding or considerate. All they care about is money. Disgusting property agency. Never ever get involved with them. Especially Kelly Ashurst- absolutely unhelpful and blunt....
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“Worst estate agent to have ever dealt with. T......”

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Sep 14,2020
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Sharon
By: 'michelle'
Sep 14,2020
0 people found
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Worst estate agent to have ever dealt with. Terrible customer service, don’t respond back to you. And you can forget ever seeing that tenancy deposit again, even if you’ve left the property in better condition. An absolute joke!!!!!...
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“Overpriced and Unreliable...”

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Sep 08,2020
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Sharon
By: 'Dan'
Sep 08,2020
0 people found
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Wouldn't usually write anything but almost a month after we left a property Frank Innes have still held onto our deposit despite the property in question being in better condition now than it was when we moved in. Found them to be expensive, slow to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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