90% lettings valuation accuracy
97% lettings fee satisfaction
We are a dedicated Lettings and Property Management agency based in Durham City Centre. We pride ourselves on our friendly, helpful and flexible approach to serving our clients needs and offer a full range of landlord and tenant services. We are fully ARLA licensed and are members of a Client ...
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We are a dedicated Lettings and Property Management agency based in Durham City Centre. We pride ourselves on our friendly, helpful and flexible approach to serving our clients needs and offer a full range of landlord and tenant services. We are fully ARLA licensed and are members of a Client Money Protection scheme giving you the peace of mind to know you and your property are in safe hands.
Latest Reviews
View all Reviews 35
4th Apr 2024
reviewed by 'Stephen Seymour'
10th Feb 2017
reviewed by 'Michael-M'
11th Aug 2016
reviewed by 'Norah'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 97% | £300 | £1,325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 0 | 12 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
- DH1
- DL17
- DH3
- DL4
- DH6
- DL5
- DH7
- DL16
Address
28 New Elvet
Durham
County Durham
DH1 3AL
01913832123
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Apr 20,2015
Apr 20,2015
0
people found
this helpful
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As a developer and landlord of several properties it is essential to engage an agent who provides a professional, reliable and close personal service. Prior to appointing Frampton & Roebuck I used a large agency who were adequate but were poor communicators which resulted in some ...
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Apr 15,2015
Apr 15,2015
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A professional yet friendly service. Steven and Simon look after all of my properties and I have no hesitation in recommending their firm. They are very efficient and effective in finding new tenants as well as carrying on a good relationship with tenants and landlords ...
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Apr 14,2015
Apr 14,2015
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Tenant called one Saturday afternoon to say water pouring through hall wall. Agents got a plumber immediately then dealt with the fact that the tenant had driven a nail through pipe and thought I should repair it. Agent explained to tenant what was required of ...
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Mar 24,2015
Mar 24,2015
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Frampton & Roebuck (particularly Steven) have been a huge amount of help to me recently in relation to one of my properties. I found them extremely professional, very prompt responding to emails and always very honest and confident in the advice they gave.
Steven took a ...
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Mar 24,2015
Mar 24,2015
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Steven couldn't have been more helpful. Nothing was too much trouble and the whole process ran perfectly. Emails were answered promptly and he didn't mind text messages in the interim. The contract and key handover was quick and efficient (and they have good coffee!) I ...
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Comment on agent fees
painful but realistic:)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a firm licensed by ARLA & NALS, Frampton & Roebuck Ltd aim to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Simon Roebuck and/or Steven Frampton at the address below:
Frampton & Roebuck Ltd
3a Old Elvet
Durham
DH1 3HL
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please respond in writing outlining your reasons.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Phone: 0330 440 1634
Last updated at 10:58 AM 01/04/2016 by Simon Roebuck
If you believe you have a grievance, please write in the first instance to Simon Roebuck and/or Steven Frampton at the address below:
Frampton & Roebuck Ltd
3a Old Elvet
Durham
DH1 3HL
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please respond in writing outlining your reasons.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:
Ombudsman Services: Property
PO Box 1021
Warrington
WA4 9FE
Phone: 0330 440 1634
Best Letting Agent in Durham 
