Focus Residential
4/5, 89 reviews
75% recommended
92% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
No description for branch.

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Latest Reviews

 View all Reviews 89
29th Nov 2024
reviewed by 'Ashish'
“Would highly recommend everyone to use Focus for Lettings and Sales. I have been letting with Focus from last 10 years. ......”
5th Jan 2024
reviewed by 'Kenza'
“We want to share our extremely positive experience as tenants working with Katy Lyne from Focus Residential. Katy stands out ......”
12th Sep 2023
reviewed by 'Claire Louise Parker'
“Aaron Smith was an outstanding estate agent going above and beyond to support me to sell my house. Really fantastic ......”
7th Mar 2023
reviewed by 'Mrs Davies'
“Focus Residential has helped in securing my family accommodation.It was like a merage at first but it all became ......”
15th Oct 2022
reviewed by 'Ranu'
“Had a bad experience with Focus. They have booked viewing for a property a week in advance. When i called ......”
26th Feb 2022
reviewed by 'Adrian ALEXANDRU'
“We've dealt with Focus Residential during a very uncertain time for us: sold current property, new property not yet available. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 93% £147,950 £435,000
Lettings 100% 94% £530 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 1 25 20 16 0 4 0 2 1
Areas covered
  • SL1
Address

16 Windsor Road
Slough
Berkshire
SL1 2EJ
01753770090

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TDS
Rankings
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Estate agents
Letting agents
Latest Properties

No Properties

“Focus is one of the best letting agent, I know ......”

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May 17,2017
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Katy
By: 'Anand'
May 17,2017
0 people found
this helpful
Focus is one of the best letting agent, I know Katy for more than 3 years, she is very quickly in sorting out the issue and good in response time. I am happy that I have got a rented house through Focus....
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Comment on agent fees
Agent fees is very reasonable
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By: Donna Sheppard
Jun 14, 2017
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Dear Anand - thank you for taking the time to review Katy - it is much appreciated. Regards Donna ...

“Good customer service and helpful customer service. Plenty of properties ......”

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May 15,2017
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Katy
By: 'Zee'
May 15,2017
0 people found
this helpful
Good customer service and helpful customer service. Plenty of properties they have. That suits your needs and requirements. Good customer service and helpful customer service. Plenty of properties they have. That suits your needs and requirements. I re com mend...
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By: Donna Sheppard
Jun 14, 2017
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Thank you for taking the time to review Focus Residential - it is much appreciated. Best regards. Donna ...

“I had a very pleasant experience working with Focus and ......”

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May 13,2017
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Katy
By: 'Gurpratap'
May 13,2017
0 people found
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I had a very pleasant experience working with Focus and Katy. They had a great property to offer that met all my requirements. I selected it within one visit. The price was within my budget. I didn't face any hassles with the paperwork. All in ...
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Comment on agent fees
Good
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By: Donna Sheppard
Jun 14, 2017
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I just wanted to say thank you for taking the time to review - we do appreciate it! ...

“I've had an easy and pleasant experience with this agency. ......”

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May 13,2017
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Katy
By: 'Matthew'
May 13,2017
0 people found
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I've had an easy and pleasant experience with this agency. Katy has been outstanding with any issues I've come across. Always very friendly, reliable, proactive and quick to respond....
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Comment on agent fees
I think the fee's are reasonable and fair.
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By: Donna Sheppard
Jun 14, 2017
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Thank you very much for taking the time to review. ...

“Really helpful and efficient took everything in consideration and was ......”

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May 12,2017
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Katy
By: 'Anmol'
May 12,2017
0 people found
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Really helpful and efficient took everything in consideration and was very quick to respond with everything in perfect detail. Easy to get hold off, really caring and great at her job...
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Comment on agent fees
I think the agent fees are reasonable
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By: Donna Sheppard
Jun 14, 2017
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Thank you very much for your review - it`s always appreciated when people take the time to write one. ...

“Thanks for support of Focus residential and Adrian over period ......”

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May 10,2017
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Adrian
By: 'Vineet'
May 10,2017
0 people found
this helpful
Thanks for support of Focus residential and Adrian over period of 1.5 years for assistance. Excellent communication and clear way of approaching the issues. No complaints at all. I had a stress free letting and handing over process for the two properties. Will surely recommend to ...
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Comment on agent fees
I believe with the new rules coming in for the agent's fees would be handled differently. There fees is in line with market rates.
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By: Donna Sheppard
Jun 14, 2017
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Thank you very much for your review - good luck in your new home. ...

“The worst,rude corrupt agency who would support the unfair ......”

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Mar 11,2017
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By: 'ALIAS'
Mar 11,2017
3 people found
this helpful
The worst,rude corrupt agency who would support the unfair landlord but not you even if you stay with them forever!!!! Instead of resolving and facilitating solution for necessary disrepair issues between you and the landlord,they would encourage the unfair landlord to carry on ...
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Comment on agent fees
All part of the greedy money making game!!They are very happy to see an old tenant leave out of distress and no support from them ONLY because they get an opportunity to charge someone else the admin fee and the commission from the landlord when an old tenant leaves and a new ones walks in!
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By: Donna Sheppard
Apr 21, 2017
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Dear Alias - it would be helpful to know which property you rented through us. There is certainly nothing "corrupt or evil" about this agency - it is a shame that people who make these kind of allegations never give their name. Whilst writing, our administration fee is one of the lowest locally and we most certainly prefer long term tenancies rather than the re-letting that you suggest. We manage over 1000 tenancies a year and have very very few complaints. Regards Donna Sheppard ...

“We were looking to sell a property which we had ......”

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Apr 11,2016
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By: 'Glendane'
Apr 11,2016
0 people found
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We were looking to sell a property which we had rented out for ten years and was not in an area we know well. We approached six agents using Zoopla and after discussing the prospective transaction, we rejected all of the corporate agents and had ...
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Comment on agent fees
A very reasonable fee was quoted providing that the service would prove to be excellent and it certainly was. Proof if any were needed that cutting corners ( like, for example, using celebrity-promoted internet estate agents ) is not a good idea : As in everything else in life, you get what you pay for.
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“Very friendly and helpful person :) fast responding and sorting things ......”

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Mar 09,2016
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Katy
By: 'Shala'
Mar 09,2016
0 people found
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Very friendly and helpful person :) fast responding and sorting things out on time... I'm very happy and thankful that I had to deal with this kind of person.:)...
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Comment on agent fees
Not to bad
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“I dealt with Focus for the sale of a flat ......”

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Nov 20,2015
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Aaron
By: 'A2'
Nov 20,2015
0 people found
this helpful
I dealt with Focus for the sale of a flat in Slough. From day 1 Aaron was a great support, he went above and beyond to support me since I don't live in the area and kept me informed of the progress and was on top ...
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“I am really happy to get in touch with Focus ......”

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Nov 16,2015
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Emma
By: 'Jignyesh'
Nov 16,2015
0 people found
this helpful
I am really happy to get in touch with Focus residential. They are very helpful and Emma helped me in most of situations whenever I reached Focus office with my problems. For eg; leakage under wash basin, Central heater remote controller replacement and vacuum cleaner ...
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“Started selling of property with Scott, then passed onto Aaron. ......”

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Nov 14,2015
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By: 'Jay'
Nov 14,2015
0 people found
this helpful
Started selling of property with Scott, then passed onto Aaron. Both agents were responsive and kept me updated on the progress of my sale. As with all things, at first I was apprehensive that Focus would not able to find me a buyer in the ...
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Comment on agent fees
I have to give a neutral answer here and say that the fees were fair, but it would be better if there were no fees :)
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“Focus are professional, honest and go our of their way ......”

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Nov 09,2015
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Aaron
By: 'EO'
Nov 09,2015
0 people found
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Focus are professional, honest and go our of their way to ensure things happen. There was good communication throughout the sale and I knew exactly what was happening (or not!). This turned out to be a difficult sale and they kept chasing until completion, dealing ...
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“Overall a positive experience, kept me updated at all times. ......”

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Nov 04,2015
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By: 'Kashif'
Nov 04,2015
0 people found
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Overall a positive experience, kept me updated at all times. So no complaints. I can recoome d to my friends....
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“We had dealings with Adrian, Donna and Terri at Focus ......”

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Nov 02,2015
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Aaron
By: 'DJ'
Nov 02,2015
0 people found
this helpful
We had dealings with Adrian, Donna and Terri at Focus who have been our letting agents for over ten years for some of our properties. Focus have been instrumental in assisting us to purchase a property that we were looking to purchase for some time. ...
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“I chose Focus to sell my flat as they had ......”

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Oct 28,2015
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Aaron
By: 'Trevor'
Oct 28,2015
0 people found
this helpful
I chose Focus to sell my flat as they had sold my previous property (a number of years before.) Focus agreed with me a sale price that I was happy with and also suggested a local Solicitor who turned to out to be efficient and ...
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“Outrageous customer service, very disorganised, negative and unhelpful. When dealing ......”

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Sep 29,2015
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Adrian
By: 'Whatever'
Sep 29,2015
3 people found
this helpful
Outrageous customer service, very disorganised, negative and unhelpful. When dealing with you on the phone very rude and behave like they're doing you a favour. Never again. Avoid this agency. They will blame you for absolutely everything and never do anything to help you when ...
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What agent could do to change your mind?
Far too late for that really. They could change in the future do they don't cause unnecessary trouble to other people. Employ someone who can smile and actually wants to do this job. These guys just sit there and hardly look at you when you walk in then make you wait while putting their shoes back on that they left under the desk. Riddiculius.
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Comment on agent fees
Not relevant since fees were agreed with the landlord.
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“they were most unprofessional, lazy, lair people I ever had ......”

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Aug 22,2015
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Adrian
By: 'Azhoo'
Aug 22,2015
3 people found
this helpful
they were most unprofessional, lazy, lair people I ever had dealing with. if you want to enjoy the property don't go to this agency. There are plenty of other good agency in slough they charge a little bit more but you get good service....
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“The above property came up for sale sent an alert ......”

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Jun 26,2015
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By: 'K'
Jun 26,2015
3 people found
this helpful
The above property came up for sale sent an alert by Zoopla phoned straight away phoned details taken by agent They said when viewings came up they will ring no ring viewing took place but viewings did tried keeping updates told more viewings will take ...
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“My experience with Cedar Estates was quite painful. I decided ......”

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Sep 12,2014
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By: 'Abdi'
Sep 12,2014
4 people found
this helpful
My experience with Cedar Estates was quite painful. I decided to share it in the hopes that it might contribute to their reputation and make them realise what good customer service is. When i came to view the flat no one was there from Focus ...
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What agent could do to change your mind?
Too late as i will never use them and will never recommend them to any one other then to stay away from them.
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“I cannot recommend Focus enough, especially Scott Morland. We used ......”

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Jun 18,2014
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By: 'GM'
Jun 18,2014
0 people found
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I cannot recommend Focus enough, especially Scott Morland. We used Scott to buy our property and he was so helpful and really moved the transaction along. He really went the extra mile by getting documents that we needed to exchange! He is always happy to ...
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“We were very pleased with the excellent service we received ......”

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Jun 12,2014
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By: 'K'
Jun 12,2014
0 people found
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We were very pleased with the excellent service we received when selling our property recently and in particular Scott was very proactive in moving things along and I think it was this way of working that enabled what became a difficult, and unusual, sale to ...
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“Focus was the first estate agent I called to get ......”

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Apr 30,2014
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Aaron
By: 'Amardip'
Apr 30,2014
0 people found
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Focus was the first estate agent I called to get a valuation done on my flat and came out better then some of the other estate agents. Scott gave me an information pack and the price. A few weeks later my flat had a couple ...
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“Just to say I have a brilliant experience with this ......”

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Apr 10,2014
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By: 'Jane'
Apr 10,2014
0 people found
this helpful
Just to say I have a brilliant experience with this agent. All issues dealt with quickly and friendly and helpful when try to locate property in slough. I did try a few agents by just walking through the door and they were the only ones ...
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“Focus let two properties for us over an eight year ......”

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Apr 04,2014
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By: 'Tim'
Apr 04,2014
0 people found
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Focus let two properties for us over an eight year period and were both efficient and incredibly helpful throughout. They managed the properties with great skill and always sorted things out with the minimum of fuss. They also sold two properties for us, and again ...
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“Perfect customer service! Couldn't ask for a better estate agent! ......”

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Mar 26,2014
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Adrian
By: '-'
Mar 26,2014
0 people found
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Perfect customer service! Couldn't ask for a better estate agent! Five and half years we've been renting this property and they always put us as their main priority when there was something we needed help with. Couldn't thank them guys enough for their kindness!...
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“I rented a property with Focus Residential Estate Agent Slough. ......”

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Mar 01,2014
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By: 'Zeeshan'
Mar 01,2014
5 people found
this helpful
I rented a property with Focus Residential Estate Agent Slough. After the end of the my tenancy agreement they deducted whopping £285 from deposit as following Carpet Cleaning - £65, even though I cleaned carpets using Rug Doctor Cleaning - £65 , I cleaned the whole property spending whole ...
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By: Dave
Apr 23, 2015
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I had the same issue with the cleaning bill. Absolute nonsense. ...

“We searched far and wide looking for the perfect apartment ......”

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Feb 14,2014
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Aaron
By: 'Tim'
Feb 14,2014
1 people found
this helpful
We searched far and wide looking for the perfect apartment in the SL1 area of a period over 3 months. Then I called Aaron and asked him to keep an eye out, he found one almost immediately and matched our specification down to the last brick. ...
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“Throughout the sale process Focus has been fantastic not only ......”

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Feb 07,2014
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Aaron
By: 'Julie'
Feb 07,2014
0 people found
this helpful
Throughout the sale process Focus has been fantastic not only finding the right buyer for us but also following the whole process through to completion. We have had issue with our tenants which was let through another letting agency. Whilst trying to sell our property, ...
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“Terrible, Terrible Service....Staff is rude. Took them ages to ......”

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Feb 06,2014
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By: 'Property'
Feb 06,2014
3 people found
this helpful
Terrible, Terrible Service.... Staff is rude. Took them ages to return my deposit and that too deductions were made without a valid reason. I would agree to comment mentioning "Robbers". This is their business ethic to rob tenants leaving the property. I was rushed into ...
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By: Donna Sheppard
Mar 25, 2014
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I would be grateful if you could provide your name or the property address in order that I may respond. ...

Vendor Fees

1.5%

Landlord Fees

12%

Tenant Fees

No fees set.
Last updated at 17/03/2023, 3:48 PM by DONNA MARIA SHEPPARD
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:48 PM 17/03/2023 by DONNA MARIA SHEPPARD

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