43% lettings valuation accuracy
33% lettings fee satisfaction
FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking ...
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FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking of renting your property, take advantage of the home valuation tool to find out how much your home is worth and how we can help you rent it!
FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
Latest Reviews
View all Reviews 133
29th Aug 2024
reviewed by 'CHRISTOPHER'
31st Jul 2024
reviewed by 'Mike hardy'
30th Jul 2024
reviewed by 'Bethany'
8th Jun 2024
reviewed by 'P'
29th Apr 2024
reviewed by 'DM'
29th Apr 2024
reviewed by 'Lee'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 43% | 33% | £350 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 19 | 1 | 19 | 0 | 1 | 0 | 2 | 2 | 89 |
Areas covered
Address
Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Apr 01,2016
Apr 01,2016
9
people found
this helpful
this helpful
Truly awful. You pay a fortune and get nothing.
We currently don't even have a designated property manager for our flats as the previous one (the 5th in as many years) has left and not been replaced.
We have several ongoing maintenance issues - I ...
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What agent could do to change your mind?
Extortionate for what we getAttached Filesnbsp;
Comment on agent fees
Extortionate for what we get
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Mar 18,2016
Mar 18,2016
9
people found
this helpful
this helpful
Run for the hills. These people are happy to take your money but will not repair or do any maintenance needed. I have been chasing now for several months for a maintenance issue and have been fobbed off every time. Do not purchase accommodation if ...
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What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
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Mar 19, 2016
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(1)
Good on your for saying it as it is... go on to Youtube and leave you comment about their services - they have some new videos on Youtube... spread the word and spare others the pain... ...
Mar 11,2016
Mar 11,2016
12
people found
this helpful
this helpful
Absolutely dreadful service. The management of the property is clumsy, expensive and with delays. They charge us a full time salary for an onsite caretaker, who is actually working on call for several other properties. They don't reply to complaining e-mails, when you talk to ...
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Bad
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May 13, 2016
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Trust me you are not alone in your frustrations - many have reported selling their properties rather than deal with them, and I have to admit to feeling the same way!!! ...
Feb 24,2016
Feb 24,2016
12
people found
this helpful
this helpful
TERRIBLE TERRIBLE TERRIBLE! ROBBERS!!
I paid them £50 in error for Management Charges AFTER our development was transferred to another company. I have spent 2 months phoning, emailing and writing letters to them, but their Award winning Customer Service Team don't seem to be able to deal ...
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Feb 26, 2016
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(1)
I agree they are robbers and totally useless - and support the review re NEVER ever buy a property if they were managing it - we should ensure that the estates agents know this and make it a point of enquiry to know before even going to look at a property....the more we highlight these scoundrels the better!! ...
Jan 27,2016
Jan 27,2016
16
people found
this helpful
this helpful
This company re-branded from their previous name, OM Property. This was presumably because that name had become so toxic (ranked at the bottom of in excess of 18,000 companies). Unfortunately the rebrand has not extended to changing their work practices. I have lived at my property ...
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Jan 11,2016
Jan 11,2016
14
people found
this helpful
this helpful
Just shocking - avoid like the plague - if they are already 'managing' your block talk to other leaseholders and get rid of them - you really will not have a good experience - just read the other reviews on this website - they can ...
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What agent could do to change your mind?
Probably about average but the value is awful so therefore the value for money is shockingly poorAttached Filesnbsp;
Comment on agent fees
Probably about average but the value is awful so therefore the value for money is shockingly poor
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Dec 15,2015
Dec 15,2015
12
people found
this helpful
this helpful
The worst rip off company I have ever come accross. Anyone thinking of buying a property that is managed by First Port/Peverel you need to run. Don't just listen to me, access the following:
About peverel
Carlex
LKP
Any properties that are managed by ...
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What agent could do to change your mind?
This company can do nothing.Attached Filesnbsp;
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Dec 10,2015
Dec 10,2015
14
people found
this helpful
this helpful
TERRIBLE, TERRIBLE, TERRIBLE.
Our block of flats changed to FirstPort property management earlier this year and we have had problems ever since.
The bin store is consistently a mess - something which never happened under our previous company (Trinity).
Also, our gas/electricity meters are ...
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Dec 08,2015
Dec 08,2015
17
people found
this helpful
this helpful
Firstport (Peverel) Have to be the worst company I have ever dealt with, rubbish service, penny pinching, rouges. Its.makes.my blood boil typing this. Suggest you Google 'whats wrong with Peverel' or 'about.Peverel.or firstport' and see the number of.comments.from.residents. ...
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Dec 08,2015
Dec 08,2015
14
people found
this helpful
this helpful
My property was managed by First Port. They are the worst ever. They refuse to send bank statements and when you finally get them after many months they are all in code. They have taken money twice for many invoices. They refuse to admit their ...
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Dec 02,2015
Dec 02,2015
21
people found
this helpful
this helpful
Formerly called OM Management who were complete thief's in raiding reserve funds from service accounts and overcharging on a regular basis this was proved when they took me to a County Court and they lost and ended up paying all solicitors charges and paid over£10,000 ...
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What agent could do to change your mind?
The agent could never ever do anything to change my mind.Attached Filesnbsp;
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Oct 21,2015
Oct 21,2015
13
people found
this helpful
this helpful
This is the worst estate agents ever!!! This firm was formally called OM Property Management, do your research! We gave them £2500 deposit for our flat in London and their dirty scum bag hands tried to take £1500 of it! We left the flat absolutely immaculate and ...
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What agent could do to change your mind?
Denise is the most crude and arrogant individual i have done business with. Poor estate agent etiquette and she has no understanding of her clients at all. I would highly recommend staying away from this company as a whole.Attached Filesnbsp;
Comment on agent fees
They actually tried to scam us out of our deposit for things that did not exist. Please do your research, and be sure to take lots of photos before hand.
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Aug 19, 2016
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I believe this case was one where the outgoing tenants created significant damage and mess ,did not clean the property and did have money deducted from their deposit via TDS.
unfortunately where we had to contract work to repaint whole walls because of damaged caused by nails being banged into them TDS decided that the tenants were only responsible for the areas affected . Therefore the amount claimed on behalf of the landlord (not for ourselves) was reduced.
The property was left with condom ...
Apr 03,2015
Apr 03,2015
17
people found
this helpful
this helpful
Please note that this agent was formerly called OM Property management and were rated the worst agent of all on this site.
They don't answer calls or emails and add spurious charges to their management fees. Please check OM property management for reviews....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:49 PM 06/09/2018 by allAgents
