“Warning ! Do not have anything to do with thi......”
1 Star Review
Nov 19,2019
By:
'Thierry'
Nov 19,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Would you recommend?: No
Postcode: SW12
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Postcode: SW12
8
people found
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Warning ! Do not have anything to do with this company !
They’re only interested in charging you a lot of money without doing the job. Absolutely useless customer service, no response at all when a problem occurs, diabolical to deal with,...
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“Where does the money go?...”
1 Star Review
Nov 06,2019
By:
'Steve'
Nov 06,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Rent PCM: £3000
Would you recommend?: No
Postcode: CB1
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Rent PCM: £3000
Postcode: CB1
11
people found
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Like everyone else who has posted a review here I am also a “customer”, more of a victim, of FirstPort. I own a leasehold property that they “manage”. Just like other reviewers here this means that I have to pay them bills periodically and have ...
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11
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“Absolutely diabolical, we have a pest control issue at the ......”
1 Star Review
Sep 24,2019
By:
'Liz'
Sep 24,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: KT2
Branch: New Milton, Queensway House, 11 Queensway
Sales (as a Buyer)
Postcode: KT2
8
people found
this helpful
Absolutely diabolical, we have a pest control issue at the moment and the area manager has refused to deal with it or even respond, despite him being approached verbally AND in writing, but doesn't see it as "important" and basically stated that he is not ...
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Comment on agent fees
Bad
8
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“Continually overcharged...”
1 Star Review
Sep 10,2019
By:
'Ray'
Sep 10,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SN25
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Tenant)
Postcode: SN25
7
people found
this helpful
Overcharged! Frustrated I have to use them. They charge £110 a month for a 1 bed apartment, nothing get's done. I have no idea how they come up with those fees....
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“HOLYHEAD MEWS CIPPENHAM A4 BATH RD BERKSHIRE.......”
1 Star Review
Jul 03,2019
By:
'jack'
Jul 03,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Tenant)
Rent PCM: £1075
Would you recommend?: No
Postcode: SL1
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Tenant)
Rent PCM: £1075
Postcode: SL1
9
people found
this helpful
HOLYHEAD MEWS CIPPENHAM A4 BATH RD BERKSHIRE.
THEY ARE THE CRAP AT WHAT THEY DO. THE COMPANY THEY GAVE THE CONTACT FOR KEEPING THE OUTSIDE CLEAN HAVE BEEN 4 TIMES IN 6 MONTHS. WHEN THEY ARE HERE THEY CUT THE GRASS NOT THAT WELL AND PICK UP ...
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9
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“Awful management company for Retirement Properties...”
1 Star Review
Jun 07,2019
By:
'SMHW'
Jun 07,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our building
Would you recommend?: No
Postcode: SK6
Branch: New Milton, Queensway House, 11 Queensway
They manage our building
Postcode: SK6
21
people found
this helpful
Apalling service from Firstport. Classic bad property management company happy to charge loads of fees but make it extremely difficult to communicate with them. I would definitely think twice before taking on a lease managed by them. Between them and the tin-pot solicitors that they ...
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Comment on agent fees
Way overpriced for appalling service
21
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1 Star Review
May 15,2019
By:
'Tani68'
May 15,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Landlord)
Rent PCM: £675
Would you recommend?: No
Postcode: RG19
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Landlord)
Rent PCM: £675
Postcode: RG19
21
people found
this helpful
My flat has been managed by First Port for years. Their service charges are excessive and they do not provide the service that I am paying for. Plus they have just issued us with a massive bill for additional costs as thet say they do ...
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Comment on agent fees
Astronomical.
21
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“Excessive fees - poor service...”
2 Star Review
May 01,2019
By:
'DimitrisG'
May 01,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: B90
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Landlord)
Postcode: B90
15
people found
this helpful
Although I have some appreciation for FirstPort general quality of service I see a lot of mistakes (with service charges, avoiding responsibility for maintenance issues, etc.)
As a landlord, I am not happy about the excessive fees imposed by FirstPort on everything. The most unjustified ...
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15
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1 Star Review
Mar 15,2019
By:
'A'
Mar 15,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Would you recommend?: No
Postcode: N12
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Postcode: N12
18
people found
this helpful
Do not use this company. Their management is poor and expensive and their response to complaints tardy inadequate. As a result we are dispensing with their services....
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18
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“Terrible treatment of loyal supplier...”
1 Star Review
Mar 12,2019
By:
'Discussed'
Mar 12,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Admin
Would you recommend?: No
Postcode: CO12
Branch: New Milton, Queensway House, 11 Queensway
Admin
Postcode: CO12
12
people found
this helpful
Worked for 12 years cleaning firstport sites, and helping residents, Cheryl bars dell team made a mistake and tried to hide it by getting rid of us, no communication, mangers of all sites tried calling but like us were ignored, 4 wonderful ladies lost there jobs,....
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Comment on agent fees
Na
12
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1 Star Review
Mar 11,2019
By:
'Another'
Mar 11,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Would you recommend?: No
Postcode: NP20
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Postcode: NP20
15
people found
this helpful
First Port and their management staff are horrendous. Lies told at meetings, then denied at next ones, unintelligible finances for residents of Retirement properties to try to trawl through. Refusing contact to arrange meeting,yes you Mr Pauley!
Charged for services not received.
Unqualified,inadequate ...
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Comment on agent fees
Overpriced for services,poor communication,
15
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1 Star Review
Mar 01,2019
By:
'Disgusted'
Mar 01,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our building
Would you recommend?: No
Postcode: OX12
Branch: New Milton, Queensway House, 11 Queensway
They manage our building
Postcode: OX12
19
people found
this helpful
Utterly shocked at how bad this company is. Let's say you buy a 100,000 property, expect to pay them 10,000 very couple of years for service charge and "external redecorations". Already won an complaint which I filed with the ombudsman but I will be shortly filing another ...
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19
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1 Star Review
Feb 28,2019
By:
'Jacqueline'
Feb 28,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our building
Would you recommend?: No
Postcode: LE15
Branch: New Milton, Queensway House, 11 Queensway
They manage our building
Postcode: LE15
20
people found
this helpful
Avoid at all costs. Advise eveyone to review the following sites immediately. You will save thousands.
Trust Pilot reviews
About Peverel website
I hate first port facebook page.
Please feel free to contact me....
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Comment on agent fees
Service charges just keep going up and up.
20
people found
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“If FirstPort are in charge do not use...”
1 Star Review
Feb 27,2019
By:
'pp'
Feb 27,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our estate
Would you recommend?: No
Postcode: KT16
Branch: New Milton, Queensway House, 11 Queensway
They manage our estate
Postcode: KT16
12
people found
this helpful
FirstPort are one of worst property management companies I have ever come across. They seem not to have an area 'manager' who cares about his customers. They seem to be in it just to make money. They do not answer letters. They are very good ...
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Comment on agent fees
Very bad
12
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“Property management doesn't get much worse than this...”
1 Star Review
Feb 22,2019
By:
'Ronson'
Feb 22,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Would you recommend?: No
Postcode: SE11
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Postcode: SE11
17
people found
this helpful
Firstport have been our property management agent for around 10 years now and their incompetence astounds me more and more every day. They're complete amateurs who really don't have a clue what they're doing and will take every opportunity available to rob you blind. They hike ...
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17
people found
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“Gary Cox, Midlands Manager and FirstPort...”
1 Star Review
Jan 30,2019
By:
'Bob'
Jan 30,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG24
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Tenant)
Postcode: NG24
11
people found
this helpful
I think FirstPort are a very bad agent. If you are considering them as your new agent, you might want to do some research on how they perform before you hire them for a whole year....
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11
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1 Star Review
Jan 27,2019
By:
'A.R.Baker'
Jan 27,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our estate
Would you recommend?: No
Postcode: TN21
Branch: New Milton, Queensway House, 11 Queensway
They manage our estate
Postcode: TN21
15
people found
this helpful
I was accused of being in arrears with my service charge which i knew was incorrect....the accounts dept were very rude and totally out of order.
It wasafter yet another phone and discussion with a member of the customer services it was found that ...
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Comment on agent fees
Agents fees are totally out of order for what one gets in return.
15
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“Firstport should be ashamed....”
1 Star Review
Jan 25,2019
By:
'Reviewer'
Jan 25,2019
Services: They manage our building
Would you recommend?: No
Postcode: SE1
They manage our building
Postcode: SE1
9
people found
this helpful
Unfortunately you can't go lower than 1 star!
They request money, the demand it, then send courts after you.
They don't deliver anything they are supposed to, not even end of year accounts ten months after the year ended.
They are clearly in the wrong yet ...
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Comment on agent fees
Unjustified. Fees for doing nothing. 10months after year end, still no accounts so no way of auditing to demonstrate they haven’t spent the money!
9
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1 Star Review
Jan 25,2019
By:
'Hanx'
Jan 25,2019
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our estate
Would you recommend?: No
Postcode: PE2
Branch: New Milton, Queensway House, 11 Queensway
They manage our estate
Postcode: PE2
8
people found
this helpful
Uncompromising, beligerant, unhelpful a liability to the asset value of my home I would recommend anyone to avoid at all costs...
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Comment on agent fees
Too keen to apply additional charges to accounts without good caused and adopte bully boy tactics of threatening solicitors etc. For no good reason.
8
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“Incompetent rip off merchants that never communicate and charge extortionate fees for management packs Don't use this management company they are ser...”
1 Star Review
Dec 10,2018
By:
'Mike'
Dec 10,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Would you recommend?: No
Postcode: YO19
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Postcode: YO19
7
people found
this helpful
Don't use this management company they are seriously bad for your health,we had 3 aborted sales due to their level of incompetence and lack of transparency not to mention the costs incurred of buying management packs £462 per sale which are only valid for 3 months.
One ...
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Comment on agent fees
Na
7
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1 Star Review
Oct 02,2018
By:
'Over'
Oct 02,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SA11
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Landlord)
Postcode: SA11
10
people found
this helpful
I am being charged £42.00 because First Port had to update my tenants files. Please note there were no change in the details of my tenant, its the same person. I already paid £120 for this registry they've now implemented. When I challenged them, they were slow ...
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Comment on agent fees
Service charge at nearly £1200 per year... Plus additional costs if they spend over. Tenant fees with no justification for this charge, we already pay the welsh government a similar charge, First Port have just jumped on the bandwagon. Extremely BAD!
10
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“They raise and self authorise jobs that don't need doing...”
1 Star Review
Sep 07,2018
By:
'Paul'
Sep 07,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our estate
Would you recommend?: No
Postcode: EN10
Branch: New Milton, Queensway House, 11 Queensway
They manage our estate
Postcode: EN10
13
people found
this helpful
Terrible bunch of crooks, I've just seen a job raised to replace a sign. One sign taken. Down, another put back exactly the same with a black border. Another job raised to clear alleyways that have nothing to do with them and are privetly owned.
...
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Comment on agent fees
Manipulated and self authorised, no accountability.
13
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1 Star Review
Sep 06,2018
By:
'Moritz'
Sep 06,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: GU1
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Landlord)
Postcode: GU1
12
people found
this helpful
We have filed our complaints months ago and First Port is doing everything in its power to delay and stall the process. Meanwhile our development is deteriorating. If you're late with the payment (e.g. while you're on holiday) they quickly add a £60 'service charge' ...
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12
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“Flooded, demolished part ofmy property, threats and misappropriated fees...”
1 Star Review
Aug 21,2018
By:
'Beatendown'
Aug 21,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Sold price: £275000
Would you recommend?: No
Postcode: BS20
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Sold price: £275000
Postcode: BS20
11
people found
this helpful
Absolutely awful service, can't even get their accounts correct. Refuse to deal with cleaning of communal bin stores, won't clean drains even though they repeatedly promise to do so then prentend they don't know about the drains, property floods and guess what? It's the owners ...
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Comment on agent fees
Overpriced
11
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“Disgusting company, only out to make money...”
1 Star Review
Aug 15,2018
By:
'Cat'
Aug 15,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Tenant)
Sold price: £67000
Would you recommend?: No
Postcode: BH12
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Tenant)
Sold price: £67000
Postcode: BH12
12
people found
this helpful
It's a shame the older generation don't use the internet as people need to start taking note of how bad this company is!! They charge through the roof on the upkeep of their building! People don't get to choose who the managers are so they ...
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Comment on agent fees
Very very expensive service charges!
12
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“Terrible, bullies, extortionate costs....”
1 Star Review
Aug 14,2018
By:
'FedUpWithFirstPort.'
Aug 14,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CM3
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Tenant)
Postcode: CM3
12
people found
this helpful
The accounts are never correct, always a deficit despite the charges increasing. Hugely, laughably defensive, try to blame home owners for all problems. Won't fix anything. Threaten and victimize residents who dare question or challenge them....
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Comment on agent fees
Crazy. The charges are crazy, for next to nothing. They threaten you with charges every time you report anything as well. There is always a deficit that residents have to cover. Disgusting.
12
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“Terrible, bullies, extortionate costs....”
1 Star Review
Aug 14,2018
By:
'FedUpWithFirstPort.'
Aug 14,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CM3
Branch: New Milton, Queensway House, 11 Queensway
Lettings (as a Tenant)
Postcode: CM3
10
people found
this helpful
The accounts are never correct, always a deficit despite the charges increasing. Hugely, laughably defensive, try to blame home owners for all problems. Won't fix anything. Threaten and victimize residents who dare question or challenge them....
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Comment on agent fees
Crazy. The charges are crazy, for next to nothing. They threaten you with charges every time you report anything as well. There is always a deficit that residents have to cover. Disgusting.
10
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“Expensive and Incompetent...”
1 Star Review
Aug 03,2018
By:
'B'
Aug 03,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Would you recommend?: No
Postcode: MK78
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Postcode: MK78
15
people found
this helpful
We have unfortunately had FirstPort / OM / Solitare managing the grounds of our property for over 7 years, and every year we get outrageous bills, for little or no service, and persistent problems....which drag on for months. I have threathened them with legal action many times, ...
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Comment on agent fees
Rediculous fees, that change with the wind. I could not predict my next bill + or - 200%.
15
people found
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1 Star Review
Jul 11,2018
By:
'peter'
Jul 11,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: Property Management
Would you recommend?: No
Postcode: HU7
Branch: New Milton, Queensway House, 11 Queensway
Property Management
Postcode: HU7
13
people found
this helpful
daylight robbery hike, prices up this company needs stopping !!!should not be allowed what they are doing to people.misery...
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Comment on agent fees
bad
13
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“Disappointing to say the least...”
1 Star Review
Jun 20,2018
By:
'Withheld'
Jun 20,2018
Branch: New Milton, Queensway House, 11 Queensway
Services: They manage our estate
Would you recommend?: No
Postcode: HA4
Branch: New Milton, Queensway House, 11 Queensway
They manage our estate
Postcode: HA4
17
people found
this helpful
I basically pay an awful lot of money for a NON-service.
They do not include a breakdown of costs with their statements, it is virtually impossible to speak to a human by way of a phone call, e-mails need chasing numerous times in the hope ...
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Comment on agent fees
Bad
17
people found
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