43% lettings valuation accuracy
33% lettings fee satisfaction
FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking ...
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FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments. If you are thinking of renting your property, take advantage of the home valuation tool to find out how much your home is worth and how we can help you rent it!
FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
Latest Reviews
View all Reviews 133
29th Aug 2024
reviewed by 'CHRISTOPHER'
31st Jul 2024
reviewed by 'Mike hardy'
30th Jul 2024
reviewed by 'Bethany'
8th Jun 2024
reviewed by 'P'
29th Apr 2024
reviewed by 'DM'
29th Apr 2024
reviewed by 'Lee'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 43% | 33% | £350 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 19 | 1 | 19 | 0 | 1 | 0 | 2 | 2 | 89 |
Areas covered
Address
Queensway House, 11 Queensway
New Milton
Hampshire
BH25 5NR
03333214080
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Mar 09,2023
Mar 09,2023
5
people found
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Nothing more than a money making racket. Overpriced properties that are maintained on a pittance. Dont give too hoots about tennants, queries are ignored routinely....
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Mar 02,2023
Mar 02,2023
7
people found
this helpful
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Absolute Joke of a company. I raised three queries over a month ago after being sent a "late payment" letter for charges that they haven't actually invoiced.
The road on our estate has a physical drop that has already damaged multiple vehicles and they've left ...
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Feb 22,2023
Feb 22,2023
3
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Worst ever Gardner cut gas pipe over Xmas no one new building was evacuated in early hours dangerous. Had to get emergency gas engineer to repair. Matthew Reynolds manger agreed to refund me now just blanks my calls. Company and him is a joke. He ...
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Jan 25,2023
Jan 25,2023
4
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Avoid buying/ renting property from these absolute crooks.
They never did anything when issues were raised at the estate I lived in, and charged a small fortune for the privilege.
To top things off, when I moved out (with notice) 4 months into a 6 month advanced ...
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Jan 13,2023
Jan 13,2023
4
people found
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Avoid this company at all costs. Incompetent, don't answer customer service phone or email. Can't contact CEO they don't publicise contact details.
Am suing for non repayment of invoice that their contractor passed back to me!
Property ombudsman forced admission from a director, last year ...
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Jul 25, 2023
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First port are the wherst company I have dealt with they keep increase ing management fees and don't give a resen been waiting 18 months for a damp problem to be sorted sent email after email they should be looked into by the omnedusm there cowboy ...
Sep 10,2022
Sep 10,2022
6
people found
this helpful
this helpful
AS USEFUL AS A CHOCOLATE TEAPOT. This 'management' company are a disgrace. My mum agreed to purchase a flat in the Rectory Close development in Nantwich in March 2022. She has been waiting two months for these incompetent and negligent (insert word of choice here) to ...
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Jul 29,2022
Jul 29,2022
3
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this helpful
this helpful
Worse Company In Uk And Still Active.
Well expensive, Dont deal, ask money always like a thief, Always Puts thr prices up, dont clean, Dont fix, Dont Attend. But asks money on time always.! £4k every year in the bin lucky selling the property and ...
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May 30,2022
May 30,2022
11
people found
this helpful
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DO NOT buy a property where FirstPort are the Managing Agent - you will regret it both financially and emotionally. FirstPort will bleed you dry financially with excessive management fees which increase every year, audit fees, accounts preparation fees etc etc. They simply do not ...
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Apr 29,2022
Apr 29,2022
4
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they don't respond to emails or answer the phone, what are they being paid for? don't buy a flat managed by these clowns...
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Mar 25,2022
Mar 25,2022
10
people found
this helpful
this helpful
FirstPort’s management of our residential area is diabolical. They have been charging us completely unreasonable fees for years now and they prioritise unnecessary, expensive jobs over sorting out issues which are easy and provide the most benefit. They are utterly abysmal at managing their ...
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Mar 21,2022
Mar 21,2022
3
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**** has to be one of the most corrupt regional manager employed by Firstport. Sign into Firstport Residents Action Group Facebook Page for more information....
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Feb 10,2022
Feb 10,2022
6
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this helpful
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First Port refusing to hand over funds
We formed an RMC (Residents Management Company) and removed FirstPort as our management company. They should have been handed it over within four months but several months later we are still waiting for a complete handover including estate ...
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Nov 23,2021
Nov 23,2021
5
people found
this helpful
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Unable to receive a documented address of an area manager David Adams of Glendower court in Cardiff to start an official complaint regarding a major health and safety issue which has been ongoing for at least 3 months.
Already have an audit trail going back several ...
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Nov 15,2021
Nov 15,2021
5
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First Port the the worst that could happen to me
the worst that could happen to me. For 9 months I have not been able to obtain a title certificate, which extremely ruins the sale of my house. Impossible to get through! emails are not answered ...
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Oct 26,2021
Oct 26,2021
7
people found
this helpful
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I'd give zero stars but the site won't allow it.....enough said. I'm trying to sell my apartment and am awaiting First Port to reply to three questions from the buyers solicitors about the apartment block accounts. First Port have changed their customer portal from ...
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Nov 20, 2023
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We've been trying to buy a flat with First Port who are the management company and our solicitors have been waiting two months for three queries to be answered. Hope the CEO is enjoying her huge salary! ...
Oct 13,2021
Oct 13,2021
7
people found
this helpful
this helpful
Accepted an offer on my property on March 10, 2021. More than seven months in and just three documents required to complete my sale. Very difficult to get in touch with anyone at first port – multiple times by phone and email. If my situation is not resolved ...
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Jul 25,2021
Jul 25,2021
7
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this helpful
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This company treat their customers with contempt
Pity I have to give one star in oredr to continue with this review as they dont deserve any.
I cannot understand how this company can treat it's customers with the sheer contempt that it does.
I E ...
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Jun 08,2021
Jun 08,2021
1
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i have lived in tembani court for 3+years now, my experience as been fantastic in fact awesome. The staff i.e. Lorraine and kay are the best that you will ever get. The facilities are good and the place is kept very clean....
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Apr 27,2021
Apr 27,2021
5
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I live in a 'freehold' house in SE London, when I moved in, in October 1996, my council tax was £589.93 a year (this year £1,440) that is an increase of 2.46 times.
My service charges were £40 a year, FirstPort was then called Solitaire, this company had such a ...
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Oct 04, 2021
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First port were never solitaire, nor of properties they were Peverill before changing name to first port ...
Nov 21,2020
Nov 21,2020
13
people found
this helpful
this helpful
Vile company! Waiting to get rid of them! Extortionate amounts of money with no service and we live in new builds protected by NHBC which is looking to be a little bit of a joke.
Stay away from them, genuinely very nasty people...
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Sep 18, 2023
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If I could give a 0 I would.
Unfortunately I am still going through the ordeal with FirstPort. I am or was in the process of selling my flat and needed the management to complete the sale. Could I, my solicitor or Riverside get through to FirstPort. We requested the pack in June and it's now nearly October. The buyer is looking to pull out now and I'm thousands of pounds down due to increase mortgage and bills (and paying for 2 places). I have told FirstPort I am unable to afford Childcare wh ...
Sep 16,2020
Sep 16,2020
15
people found
this helpful
this helpful
Just awful! Uncooperative and lacked total understanding when I needed a problem dealt with. They tried to pull the wool over my eyes by changing stories/dates. The tone of the letter was condescending too, plus during a meeting with one of the Managers, because ...
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Jun 04,2020
Jun 04,2020
11
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Jamie Noon was our Property Manager. Absolutely one of the worst. He refused to answer emails and send information. Also he was recently let go for joining Firstport Resident's Action Group under a fake profile and making false statements....
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Jun 19, 2020
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First Port stole £4500 from our development, it took me 18 months of denial and fobbing off from First Port to get that money back. They have just done the same again and again they are in denial and closed my case but I will not be silenced. ...
May 08,2020
May 08,2020
12
people found
this helpful
this helpful
they try and delete all the bad reviews!
terrible company. have no expertise. happy to waste others peoples money on unnecessary works/ callouts. dont take complaints seriously....
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Apr 21,2020
Apr 21,2020
11
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Awful company to deal with
Awful company to deal with. The prices seem to spiral at every opportunity with no good explanation. Under the current climate, where like other companies First Port have written to communicate that they wont provide a full service, they still ...
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Apr 23, 2020
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Go For it Michelle although I don’t know how much joy you will have. These guys have a track record of worming their way out of things. I’ve tried raising awareness through watchdog/dispatches etc so another person doing the same may well be a sensible approach also. I would have a look at their trustpilot also. It’s a disgrace ...
Apr 15,2020
Apr 15,2020
13
people found
this helpful
this helpful
absolutely horrendous to deal with not to mention the blatant crooks they are. How this racket is still operating after its many different guises and non transparent dealings is beyond me.
Inept property managers, inept senior management, inept regional managers, all of whom think its ...
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Apr 01,2020
Apr 01,2020
7
people found
this helpful
this helpful
This company is the worst I have ever encountered for customer service. They do not respond to emails and trying to talk to them on the phone is like trying to get through to GCHQ. They are deliberately obstructive. It is almost as if the ...
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Jan 24,2020
Jan 24,2020
6
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The worst rip off company. Look at the I hate Firstport facebook page.
Service charges for my development 2010 were£1600. In 2019 they are £4200....
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Feb 06, 2020
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Right on Jacq. "I Hate FirstPort" Facebook page has lots of information about this bunch of cowboys.
Also try "www.FirstPortWatch.co.uk" ...
Jan 08,2020
Jan 08,2020
6
people found
this helpful
this helpful
our Residents association has been trying to get rid of them for two years. They played dirty tricks, lied to residents, refused to accept the results of our group that showed the vast majority wanted them out, and just won't go. Never ever get these ...
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Feb 11, 2020
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Changed their name but not their mindset, the most sinister company to deal with, read all the awful comments and save yourself from madness. Your First Port complaints and you will be put into a maze, you will be forever trying to get out and get justice, money spent on a solicitors letter was wasted.
My opinion for what its worth is that they actually enjoy the trouble they cause to vulnerable people tied into having to pay them large amounts of money to be bullied in their own homes. 11 / ...
Dec 23,2019
Dec 23,2019
7
people found
this helpful
this helpful
Absolute disgrace of a company. I have paid my service charge since I moved in 11 years ago with no issues. Then just before Christmas I get a solicitors letter saying I owe £600+ for not paying £270. Firstport can clearly see for the past 3 years I have ...
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Oct 09, 2020
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The worst bunch of crooks I’ve ever had the misfortune of dealing with. Ended up leaving my flat in no small part due to their invisible and unexplained price hikes to service charges.
I’m also not the only one that moved property because of them. Absolutely terrible company. ...
Dec 20,2019
Dec 20,2019
7
people found
this helpful
this helpful
Terrible and shocking service
no customer service, bad management, constantly passed from person to person with no answers or resolve.
I want this resolved...
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Apr 10, 2023
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Incredibly poor service. No members of the FirstPort team ever reply to emails or comms more broadly. The levels of incompetence are astonishing and residents are putting their properties up for sale to escape FirstPort. ...
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Last updated at 3:49 PM 06/09/2018 by allAgents
