“This is an unhelpful agency with very low sta......”
1 Star Review
Aug 25,2020
By:
'Alex'
Aug 25,2020
Branch: Oxford, 226 Banbury Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: OX4
Branch: Oxford, 226 Banbury Road
Lettings (as a Landlord)
Postcode: OX4
4
people found
this helpful
This is an unhelpful agency with very low standards and an unusual perception of the truth. They misled both tenants and landlord. They are incompetent with respect to their documentation and communications. Their 'in house' workmen tried to generate extra and unnecessary income for themselves ...
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4
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“Terrible agency to rent with. Avoid at all costs....”
1 Star Review
Jun 19,2020
By:
'Alex'
Jun 19,2020
Branch: Oxford, 226 Banbury Road
Services: Lettings (as a Tenant)
Rent PCM: £2300
Would you recommend?: No
Postcode: OX5
Branch: Oxford, 226 Banbury Road
Lettings (as a Tenant)
Rent PCM: £2300
Postcode: OX5
4
people found
this helpful
Terrible agency to rent with. They take 2 weeks to respond to any issue that needs to be dealt with but the handymen that work for them get little or no notice to get the work done. They do not pay those workers on time. Workers ...
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4
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“Horrifically rude staff. I really don't under......”
1 Star Review
May 20,2020
By:
'Hannah'
May 20,2020
Branch: Oxford, 113 London Road
Services: Lettings (Prospective customer)
Rent PCM: £11250
Would you recommend?: No
Postcode: OX3
Branch: Oxford, 113 London Road
Lettings (Prospective customer)
Rent PCM: £11250
Postcode: OX3
3
people found
this helpful
Horrifically rude staff. I really don't understand why the lady doing call backs has a bee in her bonnet and was extremely rude. I have worked in customer service for years and always do my best to be nice to staff as a result and ...
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3
people found
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“Very professional & genuine care for customer......”
5 Star Review
Feb 27,2020
By:
'Mrs'
Feb 27,2020
Branch: Oxford, 24 Market Square
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: HP19
Branch: Oxford, 24 Market Square
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: HP19
1
people found
this helpful
Very professional & genuine care for customers, I was looking for somewhere to rent & they kept in contact the whole journey. Very polite & helpful. Well Done All...
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1
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“My husband and I decided to let a property ma......”
3 Star Review
Feb 13,2020
By:
'Gabriela'
Feb 13,2020
Branch: Oxford, 226 Banbury Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OX2
Branch: Oxford, 226 Banbury Road
Lettings (as a Tenant)
Postcode: OX2
0
people found
this helpful
My husband and I decided to let a property managed by Finders Keepers over a month ago. So far, they have been helpful and have answered to all of our questions....
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0
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5 Star Review
Nov 17,2019
By:
'Colin'
Nov 17,2019
Branch: Abingdon, 1 Vineyard Chambers
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: OX12
Branch: Abingdon, 1 Vineyard Chambers
Lettings (as a Landlord)
Postcode: OX12
0
people found
this helpful
I have two properties with FK’s Abingdon office. I have always found their service to be first class and any problems that have arisen have been dealt with thoroughly and in a timely fashion...
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0
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“FK Summertown Oxford are the most unprofessio......”
1 Star Review
Sep 24,2019
By:
'Alex'
Sep 24,2019
Branch: Oxford, 226 Banbury Road
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: OX2
Branch: Oxford, 226 Banbury Road
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: OX2
4
people found
this helpful
FK Summertown Oxford are the most unprofessional state agents that I have ever came across with.
They accept cash to fix deals without landlords knowing. They create completions for letting properties where they accept a holding deposits as mean of securing a property but if ...
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4
people found
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“The summer town Finders Keepers are unprofessional...”
1 Star Review
Sep 20,2019
By:
'Dr'
Sep 20,2019
Branch: Oxford, 226 Banbury Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX2
Branch: Oxford, 226 Banbury Road
Lettings (as a Tenant)
Postcode: OX2
4
people found
this helpful
The summer town Finders Keepers are thoroughly unprofessional. Legally they are required to give at least 2 weeks notice if they want to check anything in the house. For a gas inspection they called my husband instead of me and have told him that they will ...
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4
people found
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“Would strongly recommend avoiding FK for lettings. They are by ......”
1 Star Review
Jun 21,2019
By:
'UnsatisfiedRenter'
Jun 21,2019
Branch: Abingdon, 1 Vineyard Chambers
Services: Lettings (as a Tenant)
Rent PCM: £995
Would you recommend?: No
Postcode: OX14
Branch: Abingdon, 1 Vineyard Chambers
Lettings (as a Tenant)
Rent PCM: £995
Postcode: OX14
4
people found
this helpful
Would strongly recommend avoiding FK for lettings. They are by far the most inconsiderate, un-caring, incompetent "professionals" I have ever had to deal with when letting a property. They have no regard for you as a tenant and seems are only interested in their own ...
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4
people found
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1 Star Review
Jun 20,2019
By:
'Oxford'
Jun 20,2019
Branch: Oxford, 113 London Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: OX3
Branch: Oxford, 113 London Road
Lettings (as a Landlord)
Postcode: OX3
0
people found
this helpful
FK arranged a gas safety certificate on a property in Oxford through their subsidiary Bricks and Mortar last year and charged £154.00 inclusive of VAT. I chose to bypass the agents this year and arranged the safety check myself on the same property which cost £96.00 inclusive ...
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Comment on agent fees
Bad
0
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“Parasitic letting agency...”
1 Star Review
May 17,2019
By:
'OxfordTenant'
May 17,2019
Branch: Oxford, 113 London Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX
Branch: Oxford, 113 London Road
Lettings (as a Tenant)
Postcode: OX
2
people found
this helpful
Reasonably attentive during the tenancy â although they always chose the cheapest solution to any problem, resulting in repeated call outs for things that could have been solved first time if done properly. But wait until you check out. They WILL make up some utter bulls&*...
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Comment on agent fees
Extortionate and unjustified
2
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“I was unfortunate enough to have our rental property managed ......”
1 Star Review
May 02,2019
By:
'AG'
May 02,2019
Branch: Witney, 114 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX29
Branch: Witney, 114 High Street
Lettings (as a Tenant)
Postcode: OX29
11
people found
this helpful
I was unfortunate enough to have our rental property managed by Finders Keepers. Throughout the agreement they seemed to add no real value of note and at the end sent us a charge for wear and tear to the property of over £600 despite regular inspections ...
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Comment on agent fees
Hugely over inflated - They seem to like charging 2-3 times more than work costs to complete.
11
people found
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1 Star Review
Feb 25,2019
By:
'Lulu'
Feb 25,2019
Branch: Abingdon, 1 Vineyard Chambers
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX14
Branch: Abingdon, 1 Vineyard Chambers
Lettings (as a Tenant)
Postcode: OX14
6
people found
this helpful
Kept putting the rent up every year saying that it was in line with market conditions, when clearly it was not and over-priced. In surrendering the lease, I moved to a larger property for nearly £200 less per month. Only to find that I had to ...
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6
people found
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1 Star Review
Aug 15,2018
By:
'Tom'
Aug 15,2018
Branch: Oxford, 226 Banbury Road
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: OX5
Branch: Oxford, 226 Banbury Road
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: OX5
7
people found
this helpful
They set me up. I spent almost year under one roof with drugs addicts. Guys kicked off from previous house for growing 20 marshland plants in the garden shed. Which I found to late. Worst experience in my life any with contract impossible to break. Keep ...
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Comment on agent fees
V. Bad
7
people found
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“Terrible experience and treatment of tenant. Not only did they ......”
1 Star Review
Aug 08,2018
By:
'Ed'
Aug 08,2018
Branch: Oxford, 22 Park End Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OX1
Branch: Oxford, 22 Park End Street
Lettings (as a Tenant)
Postcode: OX1
7
people found
this helpful
Terrible experience and treatment of tenant. Not only did they send my deposit money to someone else but told me to solve it myself after I complained. Come to them in case you want to be treated terribly. Even a one-star rating is too much....
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7
people found
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5 Star Review
Jul 22,2018
By:
'Elena'
Jul 22,2018
Branch: Oxford, 22 Park End Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OX1
Branch: Oxford, 22 Park End Street
Lettings (as a Tenant)
Postcode: OX1
0
people found
this helpful
Chris from finderskeepers has been absolutely amazing with me , firstly he found me a suitable apartment , viewed by Skype as I was living in Belgium at that time, and even a better one that matched all my requirements a year later. Finderskeepers have been providing ...
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0
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“Excellent customer service...”
5 Star Review
Jun 29,2018
By:
'Johnny'
Jun 29,2018
Branch: Witney, 114 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OX20
Branch: Witney, 114 High Street
Lettings (as a Tenant)
Postcode: OX20
1
people found
this helpful
From the outset I found this team efficient and reassuring, instilling confidence and a belief that they were fully experienced in what they do. The visiting property manager, in many ways, the face of the organisation was always polite and courteous, always very supportive and ...
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Comment on agent fees
About right, but like all fees it will be good to see them abolished.
1
people found
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“The agent's that do the extra mile...”
5 Star Review
Jun 17,2018
By:
'Nichola'
Jun 17,2018
Branch: Banbury, 3 Horse Fair
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: OX17
Branch: Banbury, 3 Horse Fair
Lettings (as a Tenant)
Postcode: OX17
1
people found
this helpful
I was so blown away by this Company, and the staff that make it exceptional, it difficult to list their outstanding qualifications both professionally and compassionately. Having a difficult tenancy over ridden with deficiencies in the day to day living requirements i.e., radiators didn't ...
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Comment on agent fees
I don't know the market, but believe they earnt every penny
1
people found
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“Horrible experience with FK...”
2 Star Review
Jun 12,2018
By:
'Witney'
Jun 12,2018
Branch: Witney, 114 High Street
Services: Lettings (as a Tenant)
Rent PCM: £745
Would you recommend?: No
Postcode: OX28
Branch: Witney, 114 High Street
Lettings (as a Tenant)
Rent PCM: £745
Postcode: OX28
5
people found
this helpful
Very bad service for property and tenants.They don't care about nothing. No respects, no answers for many emails....
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Comment on agent fees
Bad service and still they take a much of money for fees.
5
people found
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5 Star Review
Jun 09,2018
By:
'Brian'
Jun 09,2018
Branch: Banbury, 3 Horse Fair
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: OX16
Branch: Banbury, 3 Horse Fair
Lettings (as a Landlord)
Postcode: OX16
0
people found
this helpful
I have 8 fully managed buy to let properties with FK. They are straight forward, efficient and over more than 10 years voids have been very few and short in length. I would recommend them to any prospective landlord and the results I have enjoyed suggest their ...
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Comment on agent fees
The fully managed fees are competitive.
0
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1 Star Review
Apr 29,2018
By:
'Jamie'
Apr 29,2018
Branch: Abingdon, 1 Vineyard Chambers
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: No
Postcode: OX14
Branch: Abingdon, 1 Vineyard Chambers
Lettings (as a Tenant)
Rent PCM: £875
Postcode: OX14
5
people found
this helpful
Having been in the tenancy for a number of months, it's safe to say we want out asap. Our property manager is less than useful, as we have reported several issues which have been slow (if ever) to be acted upon. Our numbers are handed ...
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Comment on agent fees
Extortionate
5
people found
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“Finders Keepers = Tenants Weepers.Infamous for retaining tenant's deposits for ......”
1 Star Review
Oct 23,2017
By:
'Maceo'
Oct 23,2017
Branch: Witney, 114 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX28
Branch: Witney, 114 High Street
Lettings (as a Tenant)
Postcode: OX28
9
people found
this helpful
Finders Keepers = Tenants Weepers.
Infamous for retaining tenant's deposits for the tiniest and most insignificant little thing. If you absolutely have to use this appalling agency, make very sure that the initial audit takes note of every miniscule defect - even things you think they'd ...
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Comment on agent fees
Extortionate. Hopefully new government legislation will prevent Finders Keepers from using their unfortunate tenants as a cash cow.
9
people found
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“Where do I begin with this agency? How could I ......”
1 Star Review
Sep 29,2017
By:
'Angry'
Sep 29,2017
Branch: Oxford, 22 Park End Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX2
Branch: Oxford, 22 Park End Street
Lettings (as a Tenant)
Postcode: OX2
6
people found
this helpful
Where do I begin with this agency? How could I ever express my dissatisfaction with the way they treated me and my housemates. Not only did we report about broken fixtures within the house, the violent housemate that we had, the fact that they kept ...
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Comment on agent fees
BAD. OH, SO BAD
6
people found
this helpful
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“As an indepenadent landlord I do not employ Finders Keepers. ......”
1 Star Review
Sep 25,2017
By:
'Feebles'
Sep 25,2017
Branch: Abingdon, 1 Vineyard Chambers
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: OX14
Branch: Abingdon, 1 Vineyard Chambers
Lettings (as a Landlord)
Postcode: OX14
7
people found
this helpful
As an indepenadent landlord I do not employ Finders Keepers. However I do have to deal with them because they are the agents for landlord of the flat above mine.
They have been no use whatsoever. Every year they have to be chased to maintain ...
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7
people found
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“WALK AWAY NOW if you can - Inflexible agency that ......”
1 Star Review
Aug 01,2017
By:
'V'
Aug 01,2017
Branch: Oxford, 27 St. Clements
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: OX3
Branch: Oxford, 27 St. Clements
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: OX3
7
people found
this helpful
WALK AWAY NOW if you can - Inflexible agency that treat tenants like children. They want students to que up all night to get a property is inhumane and they rush students into signing up. They are very slow to make any repairs and are ...
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7
people found
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“Ridiculous agency. These people will defenitely give you some unwanted ......”
1 Star Review
Apr 12,2017
By:
'Previous'
Apr 12,2017
Branch: Abingdon, 1 Vineyard Chambers
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX14
Branch: Abingdon, 1 Vineyard Chambers
Lettings (as a Tenant)
Postcode: OX14
10
people found
this helpful
Ridiculous agency. These people will defenitely give you some unwanted charge on final check out. While check out, the property manager said, everything is fine, just 2 hours cleaning will do, and that will be £ 30, and we agreed that. BUT, they just cut £ 154 from our deposit ...
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Comment on agent fees
Very bad.
10
people found
this helpful
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“WOULD GIVE ZERO STARS IF ALLOWED! Terrible estate agency. They ......”
1 Star Review
Feb 03,2017
By:
'Em'
Feb 03,2017
Branch: Witney, 114 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX28
Branch: Witney, 114 High Street
Lettings (as a Tenant)
Postcode: OX28
10
people found
this helpful
WOULD GIVE ZERO STARS IF ALLOWED! Terrible estate agency. They charged extortionate hidden fees to a single tenant. NEVER USE! AVOID. Very unhelpful and rude when you visit them.
A property lawyer even told me that the amount I was being charged was dis-proportionate to ...
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Comment on agent fees
Terrible.
10
people found
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“I would like to compliment Finders Keepers on making my ......”
5 Star Review
Nov 16,2016
By:
'Jeannette'
Nov 16,2016
Branch: Witney, 114 High Street
Services: Lettings (as a Tenant)
Rent PCM: £12500
Would you recommend?: Yes
Postcode: OX29
Branch: Witney, 114 High Street
Lettings (as a Tenant)
Rent PCM: £12500
Postcode: OX29
0
people found
this helpful
I would like to compliment Finders Keepers on making my first rental experience a very easy one.
On the day I moved in the house was clean and spotless. All ready for my furniture without having to clean out kitchen cupboards and so on.
It ...
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Comment on agent fees
Seems right for what I got.
0
people found
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“It is always a joy to phone up and hear ......”
5 Star Review
Oct 27,2016
By:
'The'
Oct 27,2016
Branch: Oxford, 27 St. Clements
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: OX4
Branch: Oxford, 27 St. Clements
Lettings (as a Landlord)
Postcode: OX4
0
people found
this helpful
It is always a joy to phone up and hear the cheerful voice of Adrian who immediately sounds delighted to hear from me! It is inevitable when letting a property that not everything can go smoothly but with Finders Keepers their consummate professionalism ensures even ...
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Comment on agent fees
The fees are well worth the peace of mind which comes from knowing tenants will be well-served and my investment is being protected.
0
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“A letting agent should be unbiased and treat both tentant ......”
1 Star Review
Oct 17,2016
By:
'Ann'
Oct 17,2016
Branch: Oxford, 226 Banbury Road
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: No
Postcode: OX5
Branch: Oxford, 226 Banbury Road
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: OX5
7
people found
this helpful
A letting agent should be unbiased and treat both tentant and landlords with equal respect. This was not the case in my situation. Some members of staff were unhelpful with information regarding the return of deposit process and explained that they do not get involved( ...
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7
people found
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