Fell Reynolds
1.5/5, 24 reviews
13% recommended
20% sales valuation accuracy
40% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 24
16th Feb 2023
reviewed by 'susan'
“my wife and i have been trying to leave this company for a while as we have a new freehold ......”
16th Jun 2022
reviewed by 'Ben'
“Service charge too high. For a two-bed apartment, annual service is over 3,000. WTF? We have no reception desk, no gym, ......”
12th May 2022
reviewed by 'Clare'
“As David at Fell Reynolds’ Folkestone branch was not happy that I asked him to chase up PCSO Tara Liam’......”
9th Sep 2021
reviewed by 'Fed up of Folkestone'
“No option for zero stars. Avoid using this firm to 'manage' your property as you will end up doing it ......”
7th Jun 2021
reviewed by 'Furious'
“I would give them a negative rating if I could...I am a leaseholder of a property that is 'managed' ......”
6th Apr 2020
reviewed by 'Stephen'
“Bloody hell.... anyone else have to deal with Lisa Jenkins..... what a nightmare woman. Pedantic, argumentative doesn't have a clue !...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 20% 40% £120,000 £126,000
Lettings 0% 50% £500 £500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 2 5 0 0 0 0 0 14
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Fell Reynolds Branches (view all 2)
Canterbury, CT21
Folkestone, CT20

“my wife and i have been trying to leave this ......”

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Feb 16,2023
Minithumbdown
By: 'susan'
Feb 16,2023
3 people found
this helpful
my wife and i have been trying to leave this company for a while as we have a new freehold management company and it has been a terrible experience . They are extremely poor in communication, they fail to act and actually sail close to wind ...
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“Service charge too high. For a two-bed apartm......”

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Jun 16,2022
Minithumbdown
By: 'Ben'
Jun 16,2022
0 people found
this helpful
Service charge too high. For a two-bed apartment, annual service is over 3,000. WTF? We have no reception desk, no gym, no cinema, just a normal block building. The only staffs I saw were gardeners cutting trees around. Cutting some trees costs 3,000 GBP per year? WTF? ...
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“Keeping Bad Tennants & Losing Good ones ......”

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May 12,2022
Minithumbdown
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David
By: 'Clare'
May 12,2022
0 people found
this helpful
As David at Fell Reynolds’ Folkestone branch was not happy that I asked him to chase up PCSO Tara Liam’s offer to visit him re: Lucinda Tandolph’s eviction for anti social behaviour & harrassment of me (she is my neighbour in the flat below ...
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“No option for zero stars. Avoid using........”

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Sep 09,2021
Minithumbdown
By: 'Fed up of Folkestone'
Sep 09,2021
5 people found
this helpful
No option for zero stars. Avoid using this firm to 'manage' your property as you will end up doing it yourself if you want anything done. They have a high staff turnover which should hint at the internal issues this company has. They struggle to ...
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“I would give them a negative rating if I could.........”

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Jun 07,2021
Minithumbdown
By: 'Furious'
Jun 07,2021
8 people found
this helpful
I would give them a negative rating if I could... I am a leaseholder of a property that is 'managed' by Fell Reynolds. When we moved in (to this new build), it was marketed as a luxury development. Now it resembles more of a council ...
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“Nightmare !...”

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Apr 06,2020
Minithumbdown
By: 'Stephen'
Apr 06,2020
10 people found
this helpful
Bloody hell.... anyone else have to deal with Lisa Jenkins..... what a nightmare woman. Pedantic, argumentative doesn't have a clue !...
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“Do not inspire confidence...”

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Mar 28,2020
Minithumbdown
By: 'Philip'
Mar 28,2020
5 people found
this helpful
Unfortunately they are completely incompetent and only continue to operate due to lack of competition in this corner of Kent. I strongly and wholeheartedly urge anyone considering this company to choose an alternative because you will be very, very disappointed....
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“Appalling service. We have urgent fire hazard and security issues ......”

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Dec 06,2019
Minithumbdown
By: 'RMP'
Dec 06,2019
6 people found
this helpful
Appalling service. We have urgent fire hazard and security issues in the building that they are completely ignoring our requests for action on. They are entirely unconcerned about the safety of the building or the safety of the residents....
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“If the option was to leave NO stars I would. ......”

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Aug 06,2019
Minithumbdown
By: 'Stephen'
Aug 06,2019
17 people found
this helpful
If the option was to leave NO stars I would. With Fell Reynolds the only way to act is legally. Check out / get a copy of their 'Schedule of Management Services' which they are obliged to give you (you should have one already) and hold ...
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By: kelly scott
May 30, 2023
View all comments (5)
We are a large block of leaseholders in Folkestone (92 flats) - currnetly "Managed" by Fell Reynolds......looking to set up a Right to Manage Association...anyone help - please email. Thanks. ...

“They seem to have a total disregard for returning contact. ......”

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Dec 16,2016
Minithumbdown
By: 'Niceonebruvva'
Dec 16,2016
14 people found
this helpful
They seem to have a total disregard for returning contact. I repeatedly leave messages to call or email them and receive no reply. The left hand does not seem to know what the right is doing. I am forever that "we will chase it up ...
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Comment on agent fees
If I was paying nothing for their services I would want a substantial refund!
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“I have used the services of Fell Reynolds Commercial for ......”

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Oct 07,2016
Minithumbup
By: 'C'
Oct 07,2016
0 people found
this helpful
I have used the services of Fell Reynolds Commercial for quite a few years, and they never been anything other than helpful, courteous and efficient. They have helped me find suitable tenants for my shop premises on a number of occasions, and I would highly ...
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Comment on agent fees
Reasonable
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“Fell Reynolds have been nothing but a disappointment since taking ......”

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Mar 07,2016
Minithumbdown
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Gary
By: 'CS'
Mar 07,2016
13 people found
this helpful
Fell Reynolds have been nothing but a disappointment since taking over the 'property management' of our small block of flats. They are completely incompetent and do not reply to emails or letters. The lack of any kind of maintenance they are contractually obliged to carry ...
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Comment on agent fees
Appalling fees for things they do not carry out.
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“We own an apartment in a block managed by Fell ......”

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Oct 11,2015
Minithumbdown
By: 'Angry'
Oct 11,2015
13 people found
this helpful
We own an apartment in a block managed by Fell Reynolds. The general service is very poor and certainly not value for money, not enough cleaning or gardening done and the property is very grubby. and we also have to pay for 'management services'. Not ...
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“The management company is absolutely useless. I contacted them in ......”

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Apr 01,2015
Minithumbdown
By: 'Frustrated'
Apr 01,2015
11 people found
this helpful
The management company is absolutely useless. I contacted them in October regarding an issue. It is now almost April and we are still waiting for the problem to be resolved. I have contacted numerous times to chase up the issue and simply get fobbed off ...
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By: Nancy Maidment
May 04, 2016
View all comments (1)
You are so right...they are absolutely useless, as well as ignorant and uncaring. Like you we are not receiving service for the large amount of money we give them, and like you we have not received the invoices covering the service charges, despite asking 5 times, and despite being legally entitled to see them.And as you, we have received not one single reply to many letters, e mails and phone calls. Disgusting. ...

“Terrible service. Wasted an inordinate amount of our time negotiating ......”

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Feb 14,2014
Minithumbdown
By: 'JS'
Feb 14,2014
5 people found
this helpful
Terrible service. Wasted an inordinate amount of our time negotiating on a property that was not available to let and owned by the Agency themselves and then would not return our calls or emails once we had agreed terms....
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“Absolutely diabolical service as managing agent.Slow to no communication ......”

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Sep 25,2013
Minithumbdown
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Gary
By: 'gem2385'
Sep 25,2013
10 people found
this helpful
Absolutely diabolical service as managing agent. Slow to no communication and an apparent reluctance to send proper written letters by post. Took months to send an intruductory letter. Falsely claimed documentation had not been received by the correct party when it has been evidenced that ...
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“Very helpfully especially saving me money with my bank reference ......”

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Jul 26,2013
Minithumbup
By: 'Mr'
Jul 26,2013
0 people found
this helpful
Very helpfully especially saving me money with my bank reference plus overall cost for referencing was the cheapest by far anywhere else. Helpful friendly staff and I am very happy in my new home. Thank you....
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“I've just been shown an uninhabitable flat by Fell Reynolds, ......”

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Oct 27,2012
Minithumbdown
By: 'Jennyinfolkestone'
Oct 27,2012
6 people found
this helpful
I've just been shown an uninhabitable flat by Fell Reynolds, the walls and ceiling in the bedroom were thick with black mould, the kitchen area grease stained including the ceiling. When I told the agent I was horrified she made no comment and asked me ...
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What agent could do to change your mind?
Surely working against RICS guidelines
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“Appalling service, my flat mate and I said we were ......”

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Jul 16,2012
Minithumbdown
By: 'Lemons'
Jul 16,2012
3 people found
this helpful
Appalling service, my flat mate and I said we were interested in a flat 2 months ago, and have only just moved in. We were given a gas and electric key that both have debt from the previous owner on (before this was realized I called ...
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“Agency did not attempt to advise that the property had ......”

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Jun 15,2012
Minithumbdown
By: 'Happy'
Jun 15,2012
4 people found
this helpful
Agency did not attempt to advise that the property had a severe damp problem before starting tenancy, 6 monthly inspections by the agency were a farce, the rep doing the inspection attempted to fob off the damp issue stating that it was due to no circulation ...
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What agent could do to change your mind?
Take into consideration the needs of the tennant not just the landlords and profits?
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“I have found fell Reynolds to be a very poor ......”

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Apr 17,2012
Minithumbdown
By: 'Bernadette'
Apr 17,2012
7 people found
this helpful
I have found fell Reynolds to be a very poor service. The building I live in has become a grubby place to live. I spoke to fell Reynolds when an earth quake hit Folkestone which damaged one of my windows I asked max to visit ...
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“Awful - good for cleaning and gardening but apart from ......”

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Dec 03,2011
Minithumbdown
By: 'Angry'
Dec 03,2011
6 people found
this helpful
Awful - good for cleaning and gardening but apart from that. They ignore all letters and phone calls and don't respond. The simplest of jobs take an eternity. We have also asked for full copies of the accounts, as we have come across errors but ...
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What agent could do to change your mind?
Reply !!!
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“Have used this company for a number of differente properties ......”

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Jul 04,2011
Minithumbup
By: 'Albie'
Jul 04,2011
2 people found
this helpful
Have used this company for a number of differente properties and always found them very helpful. I would certainly recommend them....
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“...”

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Nov 12,2008
Minithumbdown
By: 'wanttomove'
Nov 12,2008
2 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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Regional Awards won by Fell Reynolds

Individual Branch Awards


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