83% lettings valuation accuracy
92% lettings fee satisfaction
Factotum was established in 1985 by Chris and Sarah Boisseau. Over the years our family business has successfully built up a large portfolio of properties throughout Edinburgh.Our flexible approach to letting makes us unique. We work with the market to maximise rental occupancy for landlords and tailor lets to suit ...
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Factotum was established in 1985 by Chris and Sarah Boisseau. Over the years our family business has successfully built up a large portfolio of properties throughout Edinburgh.
Our flexible approach to letting makes us unique. We work with the market to maximise rental occupancy for landlords and tailor lets to suit tenants requirements. As a result, our core business is long term, short term and holiday lets. We specialise in letting for the Edinburgh Festival during the months of July and August.
Our flexible approach to letting makes us unique. We work with the market to maximise rental occupancy for landlords and tailor lets to suit tenants requirements. As a result, our core business is long term, short term and holiday lets. We specialise in letting for the Edinburgh Festival during the months of July and August.
Latest Reviews
View all Reviews 58
6th Jun 2022
reviewed by 'Gemma-Louise'
9th Jan 2020
reviewed by 'Andrea'
13th May 2019
reviewed by 'ian'
17th Dec 2018
reviewed by 'Mishra'
29th Sep 2016
reviewed by 'Keith'
20th Sep 2016
reviewed by 'Judy_208'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 83% | 92% | £400 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 23 | 2 | 0 | 0 | 0 | 0 | 5 | 5 |
Areas covered
Address
63 Dublin Street
Edinburgh
City of Edinburgh
EH3 6NS
0131 290 2929
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 21,2015
Oct 21,2015
2
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I have been using Factotum for nearly 5 years now to manage my property let. Over the years they have provided a reliable, helpful and efficient service and I find my dealings with them to be straightforward and uncomplicated - everything a landlord needs!
Stacey is ...
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Oct 20,2015
Oct 20,2015
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Ms. Kristina Turner was extremely courteous and very professional in her communications either on the phone or e- mails in every situation . when action is required , she is very prompt and very competent.
It was a pleasure dealing with Ms. Kristina Turner and I very ...
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Oct 16,2015
Oct 16,2015
1
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I was extremely satisfied with Factotum's services, having used a couple other estate agencies, and already using another in Glasgow who have already proven to be of a lesser standard. Maggie was always quick to reply to any questions, and to organise any faults which ...
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Oct 15,2015
Oct 15,2015
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My experience with Factotum was 100% positive. Everything has just been incredibly efficient and easy. Whenever I had to contact them about certain issues with the flat I was renting, the response was incredibly fast and a resolution was always found very quickly. As well as ...
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Oct 14,2015
Oct 14,2015
1
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The team in the office are always friendly and helpful. Inspections, PAC testing and other such routine matters are always done with no disruption for me. And when anything breaks down, Stacey always arranges the necessary expert help with professionalism, patience and enthusiasm....
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Oct 14,2015
Oct 14,2015
0
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Factotem have managed the letting of my Edinburgh property for over 10 years. Superb service. My property managed is Stacey Marshall who is highly efficient, courteous and professional. As an overseas landlord, I value the stress free service offered by Factotem....
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Oct 14,2015
Oct 14,2015
0
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I am really pleased I chose to rent through Factotum. Renting the property was extremely easy, stress free and Maggie would always be available if there were any issues at the property. Moving out of the property was also 100% stress free and easy! I would ...
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Oct 14,2015
Oct 14,2015
1
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Factotum know the Edinburgh market extremely well having been in the business for more than 30 years and established a solid reputation with both tenants and landlords. And they are effective too: my short-term and Festival let property has had almost continuous occupancy for the past ...
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Oct 02,2015
Oct 02,2015
0
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We have only been using Factotum as letting agents for our Edinburgh flat for a few months, but so far have been extremely impressed by them as a company. Our main contact is Olivia Young. She has been painstaking and thoroughly professional ( and patient! with ...
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Sep 25,2015
Sep 25,2015
1
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I have been a tenant with Factotum for some years now and in my experience they have always gone over and above. My current property manager is Andrea Mackenzie, she is thoroughly efficient and attends to everything quickly and professionally. I would recommend Factotum to ...
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Sep 22,2015
Sep 22,2015
0
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I had a very good service from Factotum. Prompt replies to e-mail and queries, good attention for detail to the specific requirements of our Edinburgh Festival stay. Olivia very helpful, thank you.
All nice and easy arrangements, property exactly on standard as described (very nice)
...
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Sep 13,2015
Sep 13,2015
1
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Factotum have managed my property now for nearly ten years. I have to say that I could not let my flat on a short term basis with such confidence if it were not for the attentive support of the individual property managers who look after ...
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Aug 10,2015
Aug 10,2015
1
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Factotum have been attentive, professional and effective in their management of my flat. Having moved over from another property agency due to issues, I found Factotum were much better prepared and resourced to manage my property. It is reassuring to know that my flat is ...
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Aug 06,2015
Aug 06,2015
0
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Kristina responded quickly and efficiently to my email at first contact with Factotum. Her ad shots really did my property justice and I was very impressed at how quickly it was let! She regularly keeps me updated making the management of my property a very ...
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Comment on agent fees
Great service for great prices!
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Aug 06,2015
Aug 06,2015
1
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Fantastic service from a friendly team. They manage my small portfolio of properties in central Edinburgh. I would recommend them to any landlords looking for stress free property management....
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Aug 04,2015
Aug 04,2015
1
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Factotum Letting have been extraordinarily professional and helpful in letting and managing my property from the first point of contact. They supplied all the information and documentation necessary to register as a landlord, arranged for all the necessary safety checks and advised on furnishings. They ...
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Jul 30,2015
Jul 30,2015
0
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Factotum have managed a small portfolio of flats for me, long term lets, for about 15 years, and I've found them to be efficient, professional and friendly - and I'm picky! They've been quick and well organised both in finding good tenants and also in dealing ...
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Comment on agent fees
Very good value.
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Jul 29,2015
Jul 29,2015
1
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We bought a buy to let property which we let through Factotum for many years. Every time we dealt with them, they were really professional and sorted out any issues really quickly and easily.
Over the years, the flat was very rarely unoccupied. They always ...
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Comment on agent fees
Reasonable - no more than any other letting agent. The service was great so didn't query.
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Jul 26,2015
Jul 26,2015
1
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I rented a flat through Factotum between January 2013 and August 2015 and would have no hesitation in recommending the company. As a tenant, inevitably I had various questions and also needed repair work in the flat (including one major job to replace the boiler) during my ...
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Jul 23,2015
Jul 23,2015
2
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I have been a Landlady and a Tenant and they are fantastic agents for both! Office is extremely friendly, and service was impeccible. I have used for short and long term lets and they were especially efficient during the festival.
Can't recommend enough....
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Comment on agent fees
Very competitive, no more expensive than other big agents
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May 27,2015
May 27,2015
1
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I have been dealing with Factotum for several years almost all the time through Ms. Charlotte Bushby whom I find extremely efficient and competent , she deals with all events promptly and fairly to both Landlord and Tenant , it was a pleasure dealing with Charlotte Bushby ...
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Apr 23,2015
Apr 23,2015
1
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Despite being directly informed of a problem with the overflow of the property upstairs which they are supposedly managing, Factotum failed to take any action over repairs ( even though their own contractors observed the issue). Over a year after them being first notified, the overflow ...
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What agent could do to change your mind?
Nothing. They are lazy and useless.Attached Filesnbsp;
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Jul 22, 2015
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(1)
We are sorry that you have experienced this inconvenience. In this case the ball cock on the WC cistern was adjusted when first reported, however with the benefit of hindsight our plumber should have replaced the syphon as this is what subsequently failed. If you would like further details please dont hesitate to contact us. ...
Oct 24,2014
Oct 24,2014
4
people found
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Factotum have remained honourable and have been liaising with the landlord and ourselves to be in a position to return money due to our daughter Karen. This should reach a satisfactory conclusion to-day....
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Aug 30,2014
Aug 30,2014
7
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Woefully badly run company who cannot be in any way recommended to landlords or tenants.
We have the misfortune to live under a property "managed" by these clowns and inhabited by an anti social tenant who, apart from just generally being the neighbour from hell, ...
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Jul 22, 2015
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We are sorry that you feel this way and we do sympathise with your situation. Unfortunately as agents we cant always ensure that neighbouring properties get on. In this instance we feel that we always reported and updated all concerned in this matter. Please feel free to contact us if you want any further information on the matter. ...
Aug 18,2014
Aug 18,2014
4
people found
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Do not use this letting agency!
I was given the keys to my flat and stayed within the property for 1 night, the following day I went out at 1.30pm and when returned at 8pm I discovered all my personal belongings to have been stolen!
I ...
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Jul 23, 2015
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We understand that you wanted to retract this but there was a charge for doing so. We appreciate your father Stuarts review on the 24/10/2014. ...
Nov 04,2013
Nov 04,2013
2
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Avoid dealing with this agency! These people are weird and far from professional! I will just quickly summarize my experience with them and let you judge. This summer I was really interested in a flat they advertised on their website. I called and arranged a ...
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Jul 23, 2015
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We are really sorry you have had this time wasting experience. We totally sympathise as we too wasted a considerable amount of time coming out for multiple viewings and not being able to gain access. On this occasion the Landlord secured a private let, this is why the property became unavailable so quickly. Please feel free to contact us for more information or to discuss further. ...
Aug 28,2013
Aug 28,2013
3
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Do not use this agent, their service is truly awful.
They take your money but if there is a problem with a tenant they don't want to know.
We had a tenant who was breaching the tenancy by smoking, Factotum refused to take action and ...
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What agent could do to change your mind?
Acted when they were told that tenant was breaching the terms of the least; Ensured costs of damage caused by tenant was paid by tenant Not repeatedly lied to us for example telling us they had inspected the flat and no one had been smoking when walking into the flat was like walking in a pub pre the smoking ban!Attached Filesnbsp;
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Jul 23, 2015
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There is a firm no smoking policy with all the properties under our management. If there is ever any tenant damage this is fairly adjudicated upon by our chosen deposit scheme (Safe Deposit Scotland). Please feel free to contact us if you would like any further feed back or to discuss the situation. ...
Jul 22,2013
Jul 22,2013
5
people found
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I have had a horrible experience with Factotum lettings. I stayed in one of their lettings for several years. They are extremely unprofessional and rude people, and I would recommend everyone to avoid them. They would avoid fixing as many things as possible by making ...
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What agent could do to change your mind?
Treated us with respect and courtesy.Attached Filesnbsp;
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Jul 23, 2015
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When a boiler is fixed occasionally the heating has to be left on for a few hours to ensure it is working properly. We understand that you wanted to withdraw this review after we reimbursed you for the outstanding Gas bill. Many Thanks.
"Dear Guy,
Thanks for raising this. I will remove your name as well as try to
rescind the review. Please raise it again if this is left unresolved in
two weeks.
thanks,
Shishir" ...
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No fees information available
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Complaints Procedure
Call or Email your designated Property Manager to raise any issues.
Last updated at 2:33 PM 30/10/2017 by allAgents
