Express Estate Agency
4.2/5, 843 reviews
81% recommended
78% sales valuation accuracy
82% sales fee satisfaction
70% lettings valuation accuracy
58% lettings fee satisfaction
Express Estate Agency is a leading property firm that has highly established themselves as leading customer service providers across the UK property market. Working with us, you will receive a very innovative and forward-thinking service. We have great strategies for selling your house fast and for the best ... show more Express Estate Agency is a leading property firm that has highly established themselves as leading customer service providers across the UK property market. Working with us, you will receive a very innovative and forward-thinking service. We have great strategies for selling your house fast and for the best price. If you would like to find out how much is a property worth, contact our estate agents.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 78% 82% £30,000 £96,000,000
Lettings 70% 58% £400 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 3 0 1 395 40 263 16 20 98
Areas covered
  • M1
  • Nationwide
Address

St Georges House, 56 Peter St
Manchester
Lancashire
M2 3NQ
0161 209 3161

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties for Sale   3138

“I have never heard of Express Estate Agency, prior to ......”

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May 13,2015
Minithumbup
Brad
By: 'Chris'
May 13,2015
0 people found
this helpful
I have never heard of Express Estate Agency, prior to selling my house. When I received a letter through the post by them, I did some online research and was so impressed by what I found, I did not hesitate in contacting them to arrange ...
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By: Express Customer Care Team
May 14, 2015
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Dear Chris, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line mana ...

“Lucy handled the purchase of my property extremely well - ......”

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Apr 25,2015
Minithumbup
Lucy
By: 'Alex'
Apr 25,2015
0 people found
this helpful
Lucy handled the purchase of my property extremely well - offering a personal and professional service. The transaction was difficult due to complications caused in the sale of my own house, however Lucy did a great job of handling this from both the seller's side ...
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By: Express Customer Care Team
Apr 27, 2015
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Dear Alex, Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such personal and professional service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words about Lucy she was delighted to read this. Warm Regards - The Express Estate Agency ...

“I was impressed by the service given by Express, someone ......”

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Apr 24,2015
Minithumbup
Lucy
By: 'Linda'
Apr 24,2015
0 people found
this helpful
I was impressed by the service given by Express, someone available 7 days a week and if I was unable to speak with a specific person they always called back. I had many more viewings than through my local agent. Once I had accepted an offer ...
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By: Express Customer Care Team
Apr 24, 2015
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Dear Linda, Thank you so much for taking the time to write this wonderful review and for identifying Lucy by name. It really does mean a such lot to us to receive positive feedback. Lucy and her line manager have received a copy of your kind comments and Lucy was delighted to read your appreciation of her efforts. Warm Regards – The Express Estate Agency ...

“Vicky Smith was very good and encouraged me despite the ......”

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Apr 19,2015
Minithumbup
vicky
By: 'Gina'
Apr 19,2015
0 people found
this helpful
Vicky Smith was very good and encouraged me despite the fact that I wanted to pull away from the selling of the property. The buyer slowed down a lot but in the end the property was sold,...
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“First point of call was Nadia, received excellent service and ......”

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Apr 13,2015
Minithumbup
Victoria
By: 'Claire'
Apr 13,2015
0 people found
this helpful
First point of call was Nadia, received excellent service and quick call backs. I was sceptical of Express but was impressed after dealing with her. After purchase was agreed we were passed to Victoria Smith who was an absolute God send!!! Far more helpful, professional ...
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Was this helpful? Yes
By: Express Customer Care Team
Apr 22, 2015
View all comments (1)
Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such an excellent service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. So often I hear our people say I was just doing my job" when they receive recognition of their actions, but I know that Victoria and Nadia both take a huge amount of pride in providing ...

“W can definitely recommend Express Estate Agency to other customers. ......”

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Mar 30,2015
Minithumbup
Victoria
By: 'Ilona'
Mar 30,2015
0 people found
this helpful
W can definitely recommend Express Estate Agency to other customers. As first time buyer I wasn't very familiar with all procedures when buying a house but with their help - specially Victoria - all went quick and smooth. Thank you very much!...
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“Faboulos service to me the buyer - very much appreciated ......”

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Mar 27,2015
Minithumbup
Victoria
By: 'MF'
Mar 27,2015
0 people found
this helpful
Faboulos service to me the buyer - very much appreciated the input they gave and regular updates - ever though I was not paying their fees - they treated us very well throughout and help unblock some of the simple problems that get in the ...
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By: Express Customer Care Team
Apr 22, 2015
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Thank you so much for taking the time to write such a great review. We are delighted that we have provided you with such a memorable service. We are not only passionate about delivering success to our customers but also in the best manner possible and it's always lovely to hear from clients we have succeeded for. Thank you for your kind words they mean a great deal to us. Warm Regards - The Express Estate Agency ...

“Lucy was excellent in her dealings with me as a ......”

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Mar 23,2015
Minithumbup
Lucy
By: 'Sandra'
Mar 23,2015
0 people found
this helpful
Lucy was excellent in her dealings with me as a buyer. I got a mortgage with my own bank and all was going well, including the date for the evaluation, when the bank dropped me in it and denied me a mortgage. Lucy was sympathetic ...
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By: Express Customer Care Team
Apr 22, 2015
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Thank you so much for taking the time to write such a great review and welcome to your new home. We are passionate about delivering success to our customers in the best manner possible and it's always lovely to hear from clients we have succeeded for. It really does mean a lot to our team to receive such positive feedback and you have my assurance that once identified the member of staff together with their line manager will receive a copy of your kind comments. Lucy was delighted to read your ...

“I was the buyer for No20 Ashwall St Skelmersdale and ......”

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Mar 17,2015
Minithumbup
Jessica
By: 'Webb'
Mar 17,2015
0 people found
this helpful
I was the buyer for No20 Ashwall St Skelmersdale and was extremely pleased with Professional and enthusiastic response from Jessica Chandler with regards to the sale of the property and am greatful for all her help...
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“excellent service from Liam and Lucy. rang with info when ......”

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Mar 13,2015
Minithumbup
Lucy
By: 'john'
Mar 13,2015
0 people found
this helpful
excellent service from Liam and Lucy. rang with info when said they would and were always helpful when we had any problems. Buying and selling houses always a stressful experience but they took a lot of stress out of the equation, well done both....
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“We expressed an interest in a property. We requested an ......”

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Mar 13,2015
Minithumbdown
By: 'GB'
Mar 13,2015
7 people found
this helpful
We expressed an interest in a property. We requested an appointment to view. We were 'allocated' a date and time which we informed the 'Senior Sales Negotiator' was unsuitable however we have not been offered an alternative. It now transpires that the property was withdrawn ...
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“Sophie Wilcock kept me updated on progress and the whole ......”

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Mar 10,2015
Minithumbup
sophie
By: 'Ruth'
Mar 10,2015
0 people found
this helpful
Sophie Wilcock kept me updated on progress and the whole transaction was completed in seven weeks. Sophie demonstrated excellent customer service....
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“I went with express agency because I heard so many ......”

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Mar 05,2015
Minithumbdown
By: 'Carley'
Mar 05,2015
6 people found
this helpful
I went with express agency because I heard so many good reports, they come out valued my house then started proses they emailed phoned me 2/3 time a day til the day went online (for sale) . After my house was up for sale on the Friday ...
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What agent could do to change your mind?
nothing the service is so terrible
Attached Filesnbsp;
Was this helpful? Yes
By: Carley
Mar 19, 2015
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A lovely lady called Philipa rang me days after writing this & put right all the wrongs & everything she said she would do she kept her promise. Happy with the service that they have giving me since writing this post but just sorry I had to write this to get my problem sorted out. A girl called sain is who I'm under now & she has went out her way to help get viewing . ...

“Charlotte and Lucy kept us informed and reassured throughout. The ......”

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Mar 02,2015
Minithumbup
Charlotte
By: 'John'
Mar 02,2015
0 people found
this helpful
Charlotte and Lucy kept us informed and reassured throughout. The whole process was hassle free and quick. Thank you Express Estate Agents...
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“I swapped to express estate agency as the cottage wasn't ......”

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Feb 20,2015
Minithumbup
Leanne
By: 'G'
Feb 20,2015
1 people found
this helpful
I swapped to express estate agency as the cottage wasn't selling, the staff from the beginning, were very friendly, efficient and professional. I was kept informed very regularly , the cottage sold very quickly and all the conveyancing was stressfree. It was a very good service ...
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Comment on agent fees
Higher than other agents but seem to get much quicker sales
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“Express Estate Agency come highly recommended from myself. From start ......”

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Feb 16,2015
Minithumbup
sarah
By: 'Paula'
Feb 16,2015
1 people found
this helpful
Express Estate Agency come highly recommended from myself. From start to finish I found the whole team very helpful. When I recieved an offer on my property Sarah helped me achieve the price I was aiming for. Lucy was extremely helpful in keeping me informed ...
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Comment on agent fees
The fees were reasonable compared to other agencies
Was this helpful? Yes
By: Express Customer Care Team
Feb 24, 2015
View all comments (1)
Dear Paula, Thank you so much for taking the time to write this review and for identifying Lucy by name. It really does mean a lot to our people to receive positive feedback and you have my assurance that Lucy's line manager has also received a copy of your very kind comments. Thank your for this and for your recommendations they mean a great deal to us. Warm Regards – The Express Estate Agency ...

“Couldn't have asked for a better, nor a more friendly ......”

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Feb 15,2015
Minithumbup
Matthew
By: 'Buyer'
Feb 15,2015
2 people found
this helpful
Couldn't have asked for a better, nor a more friendly service. Both Matthew and Charlotte were always ready to help, easy to deal with, and they progressed the deals rapidly. Would recommend to everybody....
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“Nothing was too much trouble for Charlotte who took over ......”

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Feb 15,2015
Minithumbup
Charlotte
By: 'HappyWales'
Feb 15,2015
1 people found
this helpful
Nothing was too much trouble for Charlotte who took over once Will had found the buyer. After a slight hiccup, not Charlotte's fault, with our buyer things were back on an even keel and Charlotte was always at the end of the phone to give ...
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By: Express Customer Care Team
Feb 24, 2015
View all comments (1)
Thank you for taking the time to write this review. We were really pleased to hear you found us tenacious in our approach and that Charlotte helped you feel at ease. We are truly passionate about delivering an exceptional customer experience and we always enjoy reading positive reviews like this one. Thank you for identifying Lucy and Will by name. It really does mean a lot to our people to receive positive feedback and they have both been recognised for setting such a great example. They were ...

“Overall an excellent service provided- Lucy our go to person ......”

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Feb 13,2015
Minithumbup
Lucy
By: 'Kerry'
Feb 13,2015
1 people found
this helpful
Overall an excellent service provided- Lucy our go to person at Express Estate Agent was fantastic!! Kept us in the loop with everything and as first time buyers she was very helpful with queries and questions that we had and was only a phone call ...
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By: Express Customer Care Team
Feb 24, 2015
View all comments (1)
Thank you for taking the time to write this wonderful review and for identifying Lucy by name. It really means a great deal to our teams to receive such positive feedback on their performance. Please be assured that Lucy and her line manager have received a copy of your kind comments. So often I hear our people say “I was just doing my job" when they receive recognition of their actions, but I know that Lucy takes a huge amount of pride in providing outstanding customer service, and has en ...

“With my family, I am currently in the potential process ......”

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Feb 11,2015
Minithumbup
By: 'Mark'
Feb 11,2015
0 people found
this helpful
With my family, I am currently in the potential process of buying a house through Express Estate agency in Huddersfield. There is a long way to go as of yet, but I am more than happy to review them to let others know how they ...
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“The agents were helpful and professional to the end. Will ......”

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Feb 11,2015
Minithumbup
Lucy
By: 'Claire'
Feb 11,2015
0 people found
this helpful
The agents were helpful and professional to the end. Will and Lucy kept me informed and reassured throughout. The whole process was hassle free and quick. Thank you Express Estate Agents....
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“I have previously bought my property in 2013 with express agency ......”

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Feb 09,2015
Minithumbdown
By: 'PC'
Feb 09,2015
0 people found
this helpful
I have previously bought my property in 2013 with express agency and was satisfied. So I decided to sell my property with them. I will be honest they did not bring in many people. The member of staff who I was in touch with was rude ...
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What agent could do to change your mind?
Manners from the agent and serving the vendor as I am your client. Additionally having a knowledge of the local market rater than relying on a database
Attached Filesnbsp;
Was this helpful? Yes
By: Express Customer Care Team
Feb 20, 2015
View all comments (1)
Thank you taking the time to write this review. It is always of great concern to us when customers show any dissatisfaction with the service they have received and of course we are disappointed to learn that you felt that the member of staff you dealt with was rude and pushy. However, it is always difficult to comment on specific cases via a forum so can I please encourage you to email the details to: [email protected] so we can then look into the specifics of this case ...

“Very efficient service from Victoria Smith and all at Express ......”

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Jan 30,2015
Minithumbup
Victoria
By: 'Patrick'
Jan 30,2015
0 people found
this helpful
Very efficient service from Victoria Smith and all at Express - making a potentially complex house purchase simple and stress free. Wouldn't hesitate to recommend....
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“Asked to view property. They said they would callback with ......”

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Jan 29,2015
Minithumbdown
By: 'Prospective'
Jan 29,2015
3 people found
this helpful
Asked to view property. They said they would callback with viewing time - no callback til nxt day again took same details and said would call back with viewing time. Called back within 5 mins to say property sold. They hadn't checked file. 3 wks later property ...
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“very poor attempt to sell my property. Misleading photo's turned ......”

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Jan 25,2015
Minithumbdown
Andrew
By: 'David'
Jan 25,2015
2 people found
this helpful
very poor attempt to sell my property. Misleading photo's turned potential purchasers off. Made little attempt to sell the property at the agreed price, that they advertised as"reasonable". Had as many no shows as viewers. It was ,impossible to contact them,Nobody passes on ...
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“From the initial contact, the valuation and any other person ......”

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Jan 17,2015
Minithumbup
Becci
By: 'Sue'
Jan 17,2015
0 people found
this helpful
From the initial contact, the valuation and any other person there I have spoken to especially Becci Kennerley have all been very pleasant and helpful in everyway possible, keeping me in the loop and chasing solicitors. It has been a very pleasant way to sell ...
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Comment on agent fees
I did initially think Fee's were high, but the fact they provide the house details online, check all prospective buyers and their ability to pay the price and mine included the solicitors fee's too. So very happy indeed saved me a lot of work Well done all.
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“Becci made the process very easy and it felt like ......”

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Jan 06,2015
Minithumbup
Becci
By: 'Sarahdavies'
Jan 06,2015
0 people found
this helpful
Becci made the process very easy and it felt like she was always at the end of the phone or only an email away, she never gave us any false hope and was always very honest about when things could/would be achieved by and ...
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“Just bought our first home. Had lots of help off ......”

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Dec 29,2014
Minithumbup
Charlotte
By: 'Jbeesley'
Dec 29,2014
0 people found
this helpful
Just bought our first home. Had lots of help off Charlotte Mariner. Really helpful and friendly lady. Nothing was to much trouble! Kept us informed and put up with my constant mithering! Helped buying our first home an easy time....
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“Becci Kennerley and the team at Express Agency were fabulous ......”

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Dec 22,2014
Minithumbup
Becci
By: 'Osborne'
Dec 22,2014
0 people found
this helpful
Becci Kennerley and the team at Express Agency were fabulous and supported me throughout the process. For those people who are reluctant to use an estate agents not on the high street I would advise you think again as Becci and her team kept me ...
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“Used Express to sell my property. turned up promising my ......”

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Dec 12,2014
Minithumbdown
By: 'Lee'
Dec 12,2014
1 people found
this helpful
Used Express to sell my property. turned up promising my the world and great service and all sounded great. Shocking service, I was told to drop price on my apartment even though initially they said they didn't do that kind of thing and sell for ...
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What agent could do to change your mind?
Poor service. only looking for a quick sale not interested in seller who they are meant to be working for!
Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:28 AM 10/11/2017 by Natalie

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