95% sales valuation accuracy
96% sales fee satisfaction
95% lettings valuation accuracy
99% lettings fee satisfaction
Ernest-Brooks International sets the benchmark as an international property company offering specialist real estate services for occupiers or investors in the London & UK property markets. While we offer traditional estate agent services such as; lettings, valuations, accompanied viewings, applicant referencing and property management, we excel in the field of assignment ...
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Ernest-Brooks International sets the benchmark as an international property company offering specialist real estate services for occupiers or investors in the London & UK property markets. While we offer traditional estate agent services such as; lettings, valuations, accompanied viewings, applicant referencing and property management, we excel in the field of assignment contracts and new homes.
Our mission: With headquarters in London and four offices in three countries, we ensure maximum exposure for our clients assets and aim to provide an unrivalled service based on honest and direct knowledge. With our forward thinking marketing strategy we can educate our clients to help achieve their investment goals.
To find out more, speak to one of our consultants on 020 3621 8881
Our mission: With headquarters in London and four offices in three countries, we ensure maximum exposure for our clients assets and aim to provide an unrivalled service based on honest and direct knowledge. With our forward thinking marketing strategy we can educate our clients to help achieve their investment goals.
To find out more, speak to one of our consultants on 020 3621 8881
Latest Reviews
View all Reviews 115
30th Sep 2020
reviewed by 'Jessica'
17th Sep 2020
reviewed by 'Fred'
24th Aug 2020
reviewed by 'mukta'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £173,000 | £2,185,000 |
| Lettings | 95% | 99% | £1,150 | £3,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 0 | 32 | 2 | 19 | 0 | 34 | 4 | 0 | 2 |
Areas covered
- E15
- B9
- SE16
- SW3
- SE10
- SW1V
- SE2
- E1
- E14
- SW8
- SE1
- E9
- B1
Address
189 Marsh Wall
Canary Wharf,London
Greater London
E14 9SH
0203 621 8881
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
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Jul 08,2020
Jul 08,2020
0
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Very helpful, easy communication. Provided very clear guidance throughout. I felt very comfortable to contact John at any time and he was always very responsive and helpful....
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Jul 07,2020
Jul 07,2020
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Great team... I'm very satisfied with the service Yujin provided. He's super nice and patient, highly responsive and helpful. The whole process went smoothly and I'll definitely recommend this team to my friends....
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Jul 06,2020
Jul 06,2020
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very prompt and responsive, ability to work effectively to bridge gaps between the buyer and vendor. Will strongly recommend to friends....
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Jun 28,2020
Jun 28,2020
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Really helpful, customer centric. They have made my moving process really smooth and responded to all of my enquiries in the shortest time possible....
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Jun 23,2020
Jun 23,2020
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Finding the right flat has been surprisingly easy in spite of Covid-19 restrictions. Jason has made me feel like my search mattered to him and has gone above and beyond in helping me find the right place.
Highly recommended...
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Apr 28,2020
Apr 28,2020
2
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I am pleased to have recently dealt with John Chung on the purchase of a property. It was very refreshing to me that John provided prompt, direct replies with great customer care. All questions were answered, across a range of communication platforms to allow the ...
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Mar 17,2020
Mar 17,2020
2
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Very happy with the service that Craig provides, professional, quick and beyond my expectations. Very well done. I would suggest him to all my friend that may need....
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Feb 13,2020
Feb 13,2020
2
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Highly recommended.... Professional and helpful service by Serkan and team. The entire process was smooth and fast.
Joy & Corinne...
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Feb 13,2020
Feb 13,2020
0
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Amazing service
All times and dates were on time, never late, responding to phone calls/ messages immediately,
Paper work was fast.
It was more than perfect....
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Jan 15,2020
Jan 15,2020
2
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Fast response and excellent service! From enquiry to offer accepted, it only took 3 days to complete! Great Job Craig and his team!...
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Nov 08,2019
Nov 08,2019
1
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Serkan, helped me and my wife rent a flat in London. It was our first experience dealing with real estate in UK and Serkan made it so easy that I will def come back to him again for his help. Serkan rocks! If anyone looking ...
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Oct 30,2019
Oct 30,2019
2
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Good experience with polite and courteous service by the London team. Would give commendation for premium lettings and property management....
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Oct 22,2019
Oct 22,2019
4
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I have been very impressed from the start of dealing with Paul Curtis of Ernest Brooks International.
I conducted a review of agents on behalf of a friend of mine who is selling a flat in London.
Ernest Brooks stood head and shoulders above the ...
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Oct 19,2019
Oct 19,2019
1
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It was a pleasure to have him. Even though it was my first time to rent a house, everything solved out in a short amount of time, and I satisfy with the outcome....
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Aug 20,2019
Aug 20,2019
1
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Anthony Dorr was great to work well - communicative, easy going and responsive. I would highly recommend him to friends....
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Aug 08,2019
Aug 08,2019
1
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I just worked with Ernest Brooks International & found they are very helpful & quick respond on what I requested. Serkan Up has done a very good job to help the purchase in a positive & prompt manner.
I would like to continuous receiving market info from him & ...
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Apr 29,2019
Apr 29,2019
1
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Very happy with the service provided by Ernest-Brooks. Professional, good impartial advice, quick email response, good business contacts for specialist mortgage brokers and solicitors. Jack Wylie was especially helpful in the early stages of my property purchase...
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Mar 12,2019
Mar 12,2019
1
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I have never had such a seamless, efficient and helpful renting process as provided by Jason. He is extremely respectful, efficient, responsive and receptive to tenant needs....
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Comment on agent fees
Good
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Mar 08,2019
Mar 08,2019
5
people found
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this helpful
Will helped me save on the stamp duty fees by explaining the error made by my solicitor as I am a first time property buyer. I am happy with the services Will provided and will recommend him highly to new prospects....
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Comment on agent fees
It was okay. He helped split the financial burden when the seller requested more than the initial agreed price.
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Jan 22,2019
Jan 22,2019
4
people found
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Both Will and Kaneda have been exceptional ensuring my experience has been smooth and flawless. They made me feel reassured and confident that they were doing their upmost....
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Good
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Jan 14,2019
Jan 14,2019
1
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I had not much time for conclusion of a sale, Elliot came up with options and a plan to fix such problem we found our self in, Thank you both for your help it wont be forgotten here. Would certainly recommend, a totally different way ...
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Comment on agent fees
standard really, but you get a better service for this money i feel
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Jan 12,2019
Jan 12,2019
3
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It was a pleasure dealing with Will from the first time we spoke.
Will is polite, reacts quickly to enquiries and is very knowledgeable about the property.
Overall a polished, professional interaction from both Will and his colleague Kaneda who supported on the purchase of ...
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Comment on agent fees
Fees seem industry norm so it's what we expected.
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Dec 21,2018
Dec 21,2018
3
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Will and Kaneda were both easy to get in touch with and willing to help when i had queries or required a quick response. Their tireless efforts first in finding a buyer, being flexible in their approach to arranging viewings and subsequently progressing my sale ...
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Comment on agent fees
Good agents fees
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Dec 17,2018
Dec 17,2018
1
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Thanks guys, Brilliant each time. Easy and proactive, i dont feel other agents know the market or assignments as you do and you have most certainly excelled all expectations of others now!...
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Comment on agent fees
worth it
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Dec 08,2018
Dec 08,2018
3
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Good experience with a difficult transaction under tight deadline. Continuous communication with all the parties involved resulted in a positive outcome....
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N/A
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Dec 07,2018
Dec 07,2018
0
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Been dealing with Will when looking to purchase in London. Demonstrated very good knowledge and was very professional consultant as well as good negotiator!...
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Nov 28,2018
Nov 28,2018
0
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Mr Jack Wylie helped us to sell our flat in London, although we were in Hong Kong at the time. But he was so considerate with the time different and contacted us at our convenience. He is a friendly guy , he is very helpful and ...
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Good
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Nov 26,2018
Nov 26,2018
0
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Henry has kindly provided numerous help and was doing a wonderful job bridging the vendor and the buyer. Thanks Henry!...
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Nov 23,2018
Nov 23,2018
0
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After having continuous trouble with a number of other Estate Agencies, I finally found Ernest Brooks International.
My agent, Mr Jack Wylie, kept in regular contact, emailing me different options and new properties as soon as they were released.
There was no feeling of 'hard ...
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Good.
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Nov 22,2018
Nov 22,2018
1
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Jack is a credit to the Ernest Brooks team. He helped me with my enquiry on a future property and was more than accommodating. Would recommend him as your agent....
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Elliot Rainbow
(41)
Maciej Rutkowski
(31)
Yujin Ee
(15)
Mark Ross
(8)
Kaneda H Sylvester-Vuong
(6)
Jason Ung
(6)
Jack Wylie
(5)
Kieran Savage
(5)
Paul Curtis
(3)
Henry Ma
(2)
Mary Cai
(2)
Ramesh Puvaneswaran
(1)
Rebecca Naya
(1)
Victor Necruta
(0)
Fiona Lam
Jessica Chapman
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Ernest-Brooks complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. In the unlikely event that you are not happy about any aspect of our work, we will do our utmost to resolve the issue quickly.
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:
Step One: Speak to your broker or manager
At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.
If you and your broker/manager cannot agree on a way forward, please go on to Step Two.
Step Two: Alert the director of the relevant department
Please contact: [email protected]
We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.
A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.
If you are not happy with our final decision, you may move on to Step Three.
Step Three: Refer your complaint to the Property Ombudsman
You must follow our in-house complaints process before taking the matter any further.
If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.
To do this, download the complaints form by following the link below:
https://www.tpos.co.uk/consumers/completing-the-complaints-form
Last updated at 5:18 PM 21/09/2018 by Elliot Rainbow
To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps:
Step One: Speak to your broker or manager
At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally.
If you and your broker/manager cannot agree on a way forward, please go on to Step Two.
Step Two: Alert the director of the relevant department
Please contact: [email protected]
We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand.
A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make.
If you are not happy with our final decision, you may move on to Step Three.
Step Three: Refer your complaint to the Property Ombudsman
You must follow our in-house complaints process before taking the matter any further.
If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman.
To do this, download the complaints form by following the link below:
https://www.tpos.co.uk/consumers/completing-the-complaints-form
Best Estate Agent in E14 
