100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing. We provide comprehensive ...
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We are an upmarket real estate agency with a large portfolio of brand new apartments and finer homes in Harrow, Wembley and surrounding areas.
Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing.
We provide comprehensive services to corporate landlords, buy-to-let individual landlords, tenants and property buyers.
Our expertise in the property market covers build to rent, PRS, bulk lettings, sales, property management, block management, asset management and interior designing.
We provide comprehensive services to corporate landlords, buy-to-let individual landlords, tenants and property buyers.
Latest Reviews
View all Reviews 341
16th Sep 2024
reviewed by 'Aditi'
7th Sep 2024
reviewed by 'Mohamed'
1st Sep 2024
reviewed by 'Elly'
23rd Aug 2024
reviewed by 'Gauri Tare'
20th Aug 2024
reviewed by 'Michael Turzynski'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £25,000 | £1,300,000 |
| Lettings | 96% | 98% | £850 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 54 | 0 | 253 | 2 | 7 | 0 | 5 | 0 | 20 | 0 |
Areas covered
- HA1
- HA4
- HA2
- HA3
- HA5
- HA7
- HA8
- HA9
- HA0
- NW9
- NW10
Address
14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 16,2019
Aug 16,2019
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Extremely helpful and efficient service provided by Naz and staff. Ensured that the best price was achieved for the sale of property and also seeking rental property in required location. All done smoothly and professionally....
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Aug 14,2019
Aug 14,2019
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Naz and the rest of the team at Empire Chase were absolutely amazing to work with. We really couldn't have asked for better agents - from their level of service, communication and friendliness to their swiftness in dealing with any queries. Naz specifically was great ...
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Aug 08,2019
Aug 08,2019
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I had approached Empire Chase on search of a new flat to rent. They were genuinely flexible and provided seamless service to the customers. Very approachable and ethical. My moving in and moving out did not have any hassles. I have dealt with them twice ...
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Jul 24,2019
Jul 24,2019
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My association with Empire Chase had been for the past 3 years. Empire Chase changed the image of the perceived estate agencies that we most have.I have never come across such absolute efficient professional estate agency. Quick and prompt to resolve issues, seamless check in ...
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Jul 11,2019
Jul 11,2019
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Fast and efficient service
Got the apartment rented within a week of handover
All paperwork and payment set up promptly
Well done Naz and team !...
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Jul 08,2019
Jul 08,2019
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Naz has been very helpful, responsive and goes above and beyond. My experience has been very positive and i will definitely recommend Empire Chase....
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Jul 01,2019
Jul 01,2019
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Team at Empire chase is extremely efficient and very professional. I rented one of the properties which was let and managed by them. During letting process and throughout the duration of tenancy I faced absolutely no issue. Team happily accommodated our requests. Special thanks to ...
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Jun 24,2019
Jun 24,2019
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As everyone knows, looking for a suitable property to rent or buy is extremely stressful.
You need agents who understand your situation and are willing to go the extra mile to make your move as smooth and stress free as possible.
Justyna was very friendly ...
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Jun 24,2019
Jun 24,2019
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I am local landlord in Wembley and have used Empire Chase on several occasions to let our flat and can say that they are the most professional, helpful and experienced agency that we have used. I would recommend their services as they are honest and ...
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Jun 15,2019
Jun 15,2019
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Thank you Empire Chase for a smooth move for my mum! Special mention to Naz who promptly adheres to any issues with the flat and genuinely cares !...
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Jun 15,2019
Jun 15,2019
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Naz and Natasha are very supportive and helped in getting the flat ready for me in just 4 days after the tenant moved. All my queries were promptly clarified and the flat was given in the scheduled date. I would really recommend Empire Chase to my ...
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Comment on agent fees
I was charged with zero Agent fees. It's another perk of choosing Empire Chase
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Jun 08,2019
Jun 08,2019
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Naz has been very helpful and attentive to my needs. He has also been very understanding of our situation and has given us options. Superb and excellent service....
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May 21,2019
May 21,2019
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Naz is functioning as our letting agent - he is energetic, on the ball and a problem solver. He is responsive, courteous and professional - a pleasure to deal with. He does not sugar coat issues so you have an objective assessment of the "rentscape", ...
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Comment on agent fees
competitive and relationship building.
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“Excellent customer service attitude by both Naz and Natasha. Very professional, courteous, helpful and supportive....”
May 20,2019
May 20,2019
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Naz and Natasha have been so professional and helpful since the beginning. They are very prompt and helpful with any concerns or queries even till now. I greatly appreciate their support!...
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May 05,2019
May 05,2019
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Highly responsive. Answered all my questions. Gets the job done with no hassles. Found me a tenant in no time....
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May 01,2019
May 01,2019
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Empire Chase
Thank You to providing excellent service over 3 years while i been using your services.Naz is fantastic real professional always does the extra mile for customer service..
Just one word..Simply the Best.
Highly recommend.
Nicholas B...
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Best customer service
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May 01,2019
May 01,2019
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This agent has found a tenant for our company in half a day. We are very happy with the efficiency of the staff....
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Good
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Mar 28,2019
Mar 28,2019
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Easy going staff who was always happy to help when anything needed. Smooth process both for starting and when finishing the tenancy. Naz was resolutive, kind and empathetic. Great company to help you finding your home....
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Comment on agent fees
Very good fees compare to most estate agencies
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Mar 23,2019
Mar 23,2019
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Justyna was great showing us around the flat when we came to view it. She answered all our questions and was friendly in the process.
Both Justyna and Naz kept us up to date with everything while we were signing the paperwork and were happy ...
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Comment on agent fees
Minimal agency fees, only an inventory fee which was done when agreed and copies sent to us straight away.
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Mar 18,2019
Mar 18,2019
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Myself and my girlfriend rented an apartment through Empire Chase, from viewing the apartment to renting it throughout our tenancy the empire chase staff were fantastic to deal with, if an issue every arise Naz, Anika and the other staff at Empire Chase resolved it ...
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Comment on agent fees
The agents fees were very low in comparison to others, I believe the only fees were for background checks, there were no moving or renting fees.
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Mar 10,2019
Mar 10,2019
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I received excellent customer service from Justyna.She's incredible from start to the day I moved in to the flat.. Generally, Empire chase is a wonderful letting agent...
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Good
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Mar 07,2019
Mar 07,2019
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It is a pleasure to stay in an flat managed by Empire Chase. Staff is always available and agency has an high level of flats/apartments. I highly recommend ++++...
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Excellent
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Mar 06,2019
Mar 06,2019
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Naz is one of the most professional property management agent in London. His response has been always timely and concise. Thanks to his support, I was able to find quality property last year in a very timely manner. I give him 5 star for his commitments ...
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Good
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Feb 14,2019
Feb 14,2019
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Empire Chase is one of the best Letting and sale agents I have come across in London. Naz and Ankia are really helpful and prompt in their response. They act on complains pretty fast and ensure that it is being solved as per tenants satisfaction. ...
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Good
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Feb 05,2019
Feb 05,2019
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Had some problems with our boiler and then two leaks from a neighbour's flat above causing it to 'rain' on our boiler, thereby causing it to be tripped and not having heating or hot water.
Immediately Naz of Empire Chase sent round someone to check ...
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Feb 03,2019
Feb 03,2019
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Empire Chase is one of the best Letting and sale agents I come across. My Dealing was with Naz, I found him very professional sincere towards customer care. The response time from Naz is too good as he available most of the time to help ...
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Comment on agent fees
Agent Fees is very competitive in current market and lots of flexibility in terms of Fees
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Jan 09,2019
Jan 09,2019
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Naz has been incredible from the start! quick to resolve any issue and has always ensured things have been done efficiently and that i am left happy. For the most i am thankful he has been able to quickly get things sorted when needed even ...
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Jan 08,2019
Jan 08,2019
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Naz has been a star agent for me since I began renting an apartment at Wembley Central Apartments.
From the beginning, Naz was quick to find new tenants, but also the right tenant with minimum void periods.
Always working on our behalf to get the ...
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Comment on agent fees
Very reasonable. The VAT is always a pain, but that's the rules. Always considerate to keep costs down and the close attention pays off as it means tenants stay for longer.
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Nov 27,2018
Nov 27,2018
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Many thanks for all your efforts in selling our house recently. It's been a real pleasure doing business with you, from the initial valuation and final sale....
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GOOD
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Nov 13,2018
Nov 13,2018
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Great customer service! I was a little anxious about the referencing process..and the team were wonderful in reassuring and helping me... lovely people and great service!...
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Comment on agent fees
No fees... and still great attitude!
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Naz
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Zee Cheema
(66)
Justyna
(17)
Natasha
Rasheda
(9)
Anojan
Daniel
(0)
Jasmine
Tenant Fees
NO ADMIN FEETenancy Information
Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Permitted payments
Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent
During the tenancy (payable to the Agent)
For English properties:
Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax
Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.
Tenant protection
Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme. Last updated at 19/07/2019, 12:12 PM by The management
Complaints Procedure
If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.
The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722
We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.
If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 4:25 PM 05/03/2024 by allAgents
The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722
We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.
If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Best Letting Agent in Harrow 
Best Estate Agent in Harrow 
