What agent could do to change your mind?

As per my review, the sale bit was fine, but your aftersales service leaves a lot to be desired. I was mildly disappointed with the post sale contact when I contacted you but after your responses on Facebook and Paula's conversation with me, I was plain angry and felt totally dismissed. If Paula had been at least a little bit receptive instead of being patronising and telling me "we can't contact you every day with an update" etc when it was obvious that's not what I was saying, it would have been fine but to be honest, you are holding yourself out to be at least as good as a high street agent on service, but in my experience, you're not. When I bought my house, the agent chased and chivvied throughout, not waiting to be contacted before acting on a problem and at least touching base to monitor progress before reporting back to each party. Paula told me that you are the opposite and that you have to be specifically contacted with a problem. But your website (which I based my engagement of you on) says otherwise. "We'll ensure that solicitors/conveyancers are instructed by both parties, a memorandum of sale is sent and then we will supervise and problem solve where necessary all the way until moving day". You didn't do this and that's why I fed back to you.

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