Emoov
4.8/5, 2219 reviews
97% recommended
78% sales valuation accuracy
97% sales fee satisfaction
No description for branch.

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Latest Reviews

 View all Reviews 2219
2nd Jul 2021
reviewed by 'Gary'
“Very poor communication. They didn’t want to chase our seller during the process and kept just passing their number ......”
24th Jun 2021
reviewed by 'Pawel'
“I paid my fee on 3rd of March and Today (23/06/2021) I realized that their automated booking system does not work.......”
28th Apr 2021
reviewed by 'samantha stennett'
“We were sold in to a 'premium package' that was dressed up as much more than it actually was. We ......”
23rd Nov 2018
reviewed by 'Katie'
“Emoov failed to deliver a service at any level. The agent who valued and photographed my house was late on ......”
20th Nov 2018
reviewed by 'Adeel'
“The service from Ali was perfect in every sense. He gave me a realistic valuation before and after refurbishment and ......”
19th Nov 2018
reviewed by 'Do'
“Just made a phone call to emoov to find out what the crack was, was then lied to 3 times in ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 78% 97% £22,500 £35,750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 3 6 0 1581 27 325 10 227 22
Areas covered
Address

121 Sloane Street
London
Greater London
SW1X 9BW
0333 300 2526

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Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“buyer for property in Leeds...”

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Aug 15,2018
Minithumbup
By: 'Ana'
Aug 15,2018
1 people found
this helpful
Ryan had initially handled the case with Lauren joining the "2-man" team half way through the process. Both had been extremely helpful throughout and efficiently seeing through any queries that may have arisen. Always pleasant to speak to no matter how trivial the query may ...
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“No Show...”

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Aug 13,2018
Minithumbdown
By: 'Buzz276'
Aug 13,2018
1 people found
this helpful
Very disappointed. Valuer did not turn up. Made excuse after I messaged and called saying they could not contact me but I managed to call them and also my email was available. They did not have a reply to that. They said they did try ...
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By: Julie Morrissey
Aug 15, 2018
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Good afternoon Buzz276, I am disappointed to read of your experience. I would like to look into this further, but I am unable to locate your file using the details that you have provided here. Would you be able to email me at [email protected] with further details? Many thanks Julie Morrissey Customer Service Manager at Emoov ...

“Brilliant Service...”

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Aug 06,2018
Minithumbup
By: 'shepsixty6'
Aug 06,2018
0 people found
this helpful
Had a great valuation from Mark and outlined and explained everything very nicely. He also did great with the follow up service to make sure I knew how the sale would progress. Brilliant customer service from Isobel Brown as she helped and guided me through ...
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“Brilliant service!...”

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Aug 02,2018
Minithumbup
By: 'Daryll'
Aug 02,2018
1 people found
this helpful
Very good service, saved a fortune. We instructed and paid in advance for the sale of our house. Emoov were very good at handling our enquiries and once under offer we were passed to the capable hands of Sarah James. She was the driving force ...
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Comment on agent fees
Very competitively priced.
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“Good start, not so good middle and end...”

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Aug 02,2018
Minithumbup
By: 'Cameron'
Aug 02,2018
1 people found
this helpful
We found the beginning of the moving process with Emoov to work very well for us. Ben Allen came over a couple of days after we requested a valuation and, as we knew we wanted to list with Emoov already, did the photos there and ...
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Comment on agent fees
Fees were excellent, paid up front and had no hidden extras.
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“Avoid.......”

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Jul 31,2018
Minithumbdown
By: 'Gareth'
Jul 31,2018
1 people found
this helpful
Very disappointed with the service we've received. In a buoyant market, I can see how this model can be a cost effective option, however now the that market is starting to flatten out, you really do need the support and expertise of an agent which ...
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Comment on agent fees
reasonable
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“Excellent service...”

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Jul 16,2018
Minithumbup
By: 'Damian'
Jul 16,2018
0 people found
this helpful
Very friendly and quick to respond to enquiries. We needed the checks after accepting an offer turned around very quickly and a copy of the sales memorandum so we could secure a new build and Molly kept chasing up the relevant parties and kept us ...
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Comment on agent fees
The fees are very competitive, and the interest free credit on the fee saver is a no brainer.
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“Highly recommend...”

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Jul 13,2018
Minithumbup
By: 'John'
Jul 13,2018
0 people found
this helpful
We dealt with Holly during the sale of our late fathers house. we had quotes at the start of the process from traditional estate Agents in the town but were impressed with the fixed fee quoted by eMoov. Holly was on the ball all the ...
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Comment on agent fees
I thought the price was very good value for money
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“poor customer care...”

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Jul 13,2018
Minithumbdown
By: 'rayhgte'
Jul 13,2018
1 people found
this helpful
Shocking service following the "under offer" emoov give no customer feedback or care to follow the sale through its been 12 weeks since our "under offer" and emoov just don't care once its got to "under offer". We are going back to a reputable High Street ...
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Comment on agent fees
Bad for the service you get.
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“Good service...”

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Jul 06,2018
Minithumbup
By: 'Tom'
Jul 06,2018
0 people found
this helpful
Molly was good at keeping us posted and chasing up our buyer for us! Can't wait to move into our new home. Thanks Molly!...
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Comment on agent fees
Value for money
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“Avoid emoov...”

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Jul 04,2018
Minithumbdown
By: 'Anonymous'
Jul 04,2018
0 people found
this helpful
We made the mistake of reading lots of positive reviews and making our descision to go with emoov based on that. We now realise that emoov ask you for a positive review from them after each phone conversation to be polite. So please don't fall ...
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Comment on agent fees
Bad
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“Professional service...”

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Jun 26,2018
Minithumbup
By: 'MMcGurk'
Jun 26,2018
1 people found
this helpful
Holly was truly professional and provided a great service, nothing was too much trouble. She talked me through the procedure to ensure it all ran smoothly....
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Comment on agent fees
I withdrew my offer on the property so no fees were applicable.
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“excellent service...”

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Jun 22,2018
Minithumbup
By: 'gaynorburton'
Jun 22,2018
0 people found
this helpful
Abi was excellent from the start chat online. She said she would get information by ringing buyers and within minutes came back with reply to all my queries. Thank you will be hopefully having online chat in few weeks for update....
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Comment on agent fees
Good
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“Terrible...”

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Jun 19,2018
Minithumbdown
By: 'Disappointing'
Jun 19,2018
0 people found
this helpful
My buying experience with the Emoov was terrible. Staff were not greatly communicable and I wouldn't look to buy any house from them, same as purple bricks. I wouldn't sell my house with them because I don't believe that they have competent staff....
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“Empathetic and responsive...”

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Jun 18,2018
Minithumbup
By: 'Good'
Jun 18,2018
0 people found
this helpful
Chloe Cook was our main point of contact and through (a very challenging) almost 5-month process, demonstrated empathy when things weren't going well, responsiveness when a sense of urgency was needed and in general was really lovely to deal with....
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Comment on agent fees
Good value for money
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“No show...”

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Jun 12,2018
Minithumbdown
By: 'dissapointed'
Jun 12,2018
1 people found
this helpful
On Monday Cameron arranged a 10am valuation the following day. Great so far Sadly at 10 06 I get a text telling me he is in a conference call and can he come at 12? Don't book in customers during conference calls people! I am obviously a low ...
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“House sold!...”

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Jun 06,2018
Minithumbup
By: 'Andrew'
Jun 06,2018
1 people found
this helpful
I was pleased with the overall service provided by Emoov. Thank you to Molly Haley from the Offers & Progression team for supporting my sale through to final completion....
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Comment on agent fees
I think the fees are reasonable and the service is good value.
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“Great customer service...”

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May 30,2018
Minithumbup
By: 'Kaya'
May 30,2018
1 people found
this helpful
Spoke to Kaya to ask about the service Emoov offer. She was really good and I only found out at the end of the call that it was her first day ! Well done Kaya....
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Comment on agent fees
Seem reasonable
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“Really good meeting with Ben Allen...”

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May 29,2018
Minithumbup
By: 'mark'
May 29,2018
0 people found
this helpful
Really good meeting with Ben Allen, who came to value the property. He was friendly, helpful and professional. I was delighted that he spent sufficient time and was not pushy. Strongly recommend....
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“House sale...”

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May 21,2018
Minithumbdown
By: 'None'
May 21,2018
0 people found
this helpful
Rob was friendly and professional throughout the sale, he had great local knowledge and advised and kept us updated at each stage off our sale. Would highly recommend...
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“Really good meeting with Ben Allen...”

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May 20,2018
Minithumbup
By: 'mark'
May 20,2018
0 people found
this helpful
Really good meeting with Ben Allen, who came to value the property. He was friendly, helpful and professional. I was delighted that he spent sufficient time and was not pushy. Strongly recommend....
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“Really good meeting with Ben Allen...”

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May 20,2018
Minithumbup
By: 'mark'
May 20,2018
0 people found
this helpful
Really good meeting with Ben Allen, who came to value the property. He was friendly, helpful and professional. I was delighted that he spent sufficient time and was not pushy. Strongly recommend....
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“Really good meeting with Ben Allen...”

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May 20,2018
Minithumbup
By: 'mark'
May 20,2018
0 people found
this helpful
Really good meeting with Ben Allen, who came to value the property. He was friendly, helpful and professional. I was delighted that he spent sufficient time and was not pushy. Strongly recommend....
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“Successful sale...”

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May 17,2018
Minithumbup
By: 'Jamie'
May 17,2018
0 people found
this helpful
We found the experience of selling with Emoov to be very efficient and effortless. From the start of the process the agent, Ben Allen, was excellent- quick to respond, flexible to our need and upfront and honest about the Emoov process. If you are keen ...
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“House Valuation/Visit...”

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May 08,2018
Minithumbup
By: 'Jewels'
May 08,2018
0 people found
this helpful
We would like to thank Ben for his knowledge of houses for sale in our area and his comprehensive information regarding the sale of our property through Emoov....
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Comment on agent fees
Were surprised at Emoov fees and the service provided compared to high street estate agents
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“Excellent Service...”

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May 08,2018
Minithumbup
By: 'Brian'
May 08,2018
0 people found
this helpful
Ben could not have been more helpful in the pre-sales, helping with the occasional viewing and key handover - nothing was too much trouble. Very friendly and personable with tonnes of experience....
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“Good service for difficult sale...”

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May 08,2018
Minithumbup
By: 'Brian'
May 08,2018
0 people found
this helpful
Molly dealt with the offers and sales progression in an enthusiastic and friendly manner and was always prompt with her replies. There were two areas of constructive criticism during the sales progression that I would like to raise. 1. Often it was difficult to speak to ...
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“Good Service...”

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May 08,2018
Minithumbup
By: 'M'
May 08,2018
0 people found
this helpful
We're just in the process of buying a house through Emoov and so far the service has been great - Molly is easy to reach and responds quickly to emails. She's been a pleasure to deal with....
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Comment on agent fees
n/a
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“Quick and Successful...”

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May 04,2018
Minithumbup
By: 'James'
May 04,2018
0 people found
this helpful
Good overall experience with emoov. Robert Williams (estate agent) was enthusiastic and professional and got the property on the market really quickly. Felt he was genuine about the positives and negatives of the property and didn't feel pressured into choosing him. Great updates throughout the ...
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Comment on agent fees
Good
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“Molly...”

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May 04,2018
Minithumbup
By: 'gkh'
May 04,2018
0 people found
this helpful
I would like to place on record that Molly has been extremely efficient and dealt with all aspects of the process in a timely manner. Most unusual these days, I have always been confident that my questions and requests would be dealt with promptly and ...
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Comment on agent fees
Very competitive.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:11 PM 18/04/2019 by allAgents

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