100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of ...
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Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond.
We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.
We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.
Latest Reviews
View all Reviews 81
31st Jul 2024
reviewed by 'Manish'
25th Jul 2023
reviewed by 'Jill'
12th Jul 2022
reviewed by 'Edward'
15th Feb 2022
reviewed by 'Maire'
25th Jan 2022
reviewed by 'James C'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £305,000 | £635,000 |
| Lettings | 100% | 93% | £670 | £2,730 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 1 | 29 | 3 | 12 | 0 | 3 | 0 | 3 | 1 |
Areas covered
- E2
- E1
- E3
- E5
- E8
- E9
- E14
Address
454 Bethnal Green Road
Bethnal Green,London
Greater London
E2 0EA
0207 729 5665
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
May 22,2015
May 22,2015
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I have been using Elms for the last 2 years to manage a couple of properties and can honestly say they are the most trusted agency I have dealt with so far. The team is responsive, we always deal with the same people who follow up ...
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Jul 04, 2015
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Hello Samir,
Thanks for doing a review for us, It is appreciated. We will come back to you once the renewal of tenancy is complete. ...
May 19,2015
May 19,2015
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been with them for more than 10 years now, and very pleased the service they provide.
Staff is really helpful with any enquirers that we might have....
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May 19,2015
May 19,2015
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I bought my property through Elms Estates ten years ago, and they seemed honest and straightforward to deal with, which was reassuring throughout the conveyancing process.
Three years ago, when I decided to let out my flat, I chose Elms Estates because they had seemed ...
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Comment on agent fees
Fair fees for a fair service
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Jun 26, 2015
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Many thanks Janine, I am very pleased to hear that you are happy with our service and I hope we can continue to impress for many years. ...
May 18,2015
May 18,2015
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Elms Estates have managed the letting of my property for 10 years now and I have always found them to be helpful, professional and friendly.
Any issues that have arisen have been dealt with promptly and practically. The staff have good knowledge of the local trades ...
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May 14,2015
May 14,2015
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I have used Elms Estates for managing my property for some years now on a fully managed basis. The property has only ever been empty for a couple of days at a time, purely so that i may freshen up if needed. The tennants introduced ...
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Comment on agent fees
Excellent value for total peace of mind
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May 14, 2015
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Thank you very much for your review Mandy, it is always horrible calling a landlord, asking them to spend money when something has gone wrong but you are very pleasant to talk to and I appreciate you being so prompt and understanding. ...
May 14,2015
May 14,2015
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Elm estates have been absolutely brilliant in helping me with my problematic property for well over a year now. For years I was managing the rental of my property myself (which I was reluctant to do) and eventually it was completely vandalized and left uninhabitable ...
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Jun 26, 2015
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Many thanks for the review Rory and of course please don't hesitate to give us a shout when you are looking to grow your portfolio.
Regards
Rutland ...
May 13,2015
May 13,2015
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Elms managed to let my property at a very difficult time in a very quick turnaroud thus saving me the time and effort in finding a tenant. They are always punctual and organised and very professional.
Whenever there is a problem with any properties they ...
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May 14, 2015
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Thank you very much for your kind review Martin we always hope to come across 'Punctual and Professional' and we hope to work with you for many years to come. ...
May 13,2015
May 13,2015
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I bought a buy-to-let property through Elms Estate 4 years ago. Elms has been managing the property since then. Working with Elms has been a positive experience. The service is both personal and professional. Hence, I can recommend them for buyers and landlords....
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May 12,2015
May 12,2015
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Both my brother and I have used Elms as a to sell, rent and manage flats for us over the last five plus years. They have always been exceptionally helpful to us and have offered us invaluable advice, They have a good team of sub-contractors ...
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Jun 26, 2015
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Thank you very much for your review Pereen, it has always been a pleasure dealing with both yourself and Claude.
Regards
Rutland ...
May 10,2015
May 10,2015
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I first dealt with Elms in 2007 when I bought my property through them. I then returned in 2009 to use them as my managing agent and I have been a client ever since. They have been managing my property in Bethnal Green all this time. I've ...
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May 18, 2015
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Thank you very much for taking the time to write a review Scott this is very much appreciated, and as you know we always strive to do our best for all our Landlords and Vendors. ...
May 08,2015
May 08,2015
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Agent was very honest about all my cost as well as the tenants, which were kept low. Knows the area really, had ideal tenants already available, and has an amazing haircut. Every time sonething happens in the flat they both deal with it efficiently and ...
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May 08,2015
May 08,2015
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Elms have managed my property for more than 10 years and I recommend them very highly. They are efficient and always keep us well informed. The quality of tenants is high and their service is excellent....
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May 08,2015
May 08,2015
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My business partner and I have used Rutland Elms since 2001 for letting our properties. Initially when he work for another agent and then exclusively when he set up his own business. We have always found Rutland and his staff to be extremely friendly and helpful. ...
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Comment on agent fees
Fees are very fair.
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May 08,2015
May 08,2015
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Elms offer a fast, reliable and friendly service. As landlords we have been very impressed at the speed at which they have secured tenants and their ability to manage our properties professionally. We are delighted with the independent service that they provide and their excellent ...
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May 07,2015
May 07,2015
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Elms Estates have successfully managed my rental property for nearly ten years. During this time there has been a few changes of tenant but Elms have always found replacement tenants quickly, meaning that the property has never been empty for more than a few days. ...
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Comment on agent fees
Compared to other agents in the area I find the fees fair and reasonable.
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May 07, 2015
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Many thanks for the kind review Mrs Cruickshank, working with conscientious Landlords like yourself makes life much easier. ...
May 07,2015
May 07,2015
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Great service, the all team is efficient, reliable and nice. Only minus points, over few years we received two bills from works carried in property without our knowledge ( dont get me wrong the work needed to be done they just forgot to ask us), i ...
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May 07, 2015
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Hello Gaelle, thank you very much for the review and although you have given a positive review I am very sorry to hear that there have been works undertaken that you were not aware of.
This is a common complaint that I hear from Landlords about other agents and I am always reminding everyone in the office that we manage properties on behalf of Landlords and under their instruction and that we do not assume to carry out works without first speaking to our Landlords regardless of whether they n ...
May 07,2015
May 07,2015
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I have been using Elms Estates to manage my rental property for nearly ten years. In this time I have found them to be very professional, hard working and courteous. Personally, as a landlord my list of expectations from a managing agent is pretty short; ...
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Comment on agent fees
Market rates with exceptional service
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May 07, 2015
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Thank you for the very kind review Jay. It is a pleasure to work for you. Regards Rutland ...
Mar 07,2015
Mar 07,2015
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I had a fantastic experience with Elms. Chris allowed me to view the property on numerous occasions, and went out of his way to be available and fit me in, regardless of his schedule. Chris was on hand throughout the process, to nudge both parties ...
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May 07, 2015
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Hello Katherine,
Thanks for doing the review, Hope the building work is going well :-)
Kind Regards
Chris ...
Mar 06,2015
Mar 06,2015
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Very helpful and proactive at all stages. Found a good tenant within a week and would definitely use again. I have recommended to others already....
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Comment on agent fees
Very competitive fees.
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May 07, 2015
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Hello Darren,
Thanks for the review.
Kind regards
Chris ...
Nov 24,2014
Nov 24,2014
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Possibly the worst experience with a lettings agent ever. I used to work for one, and I am used to the fobbing off of clients, but they take it to a new extreme!
They are all over you at first to get your deposit etc. ...
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What agent could do to change your mind?
Communication and customer service is key. Elms have neither.Attached Filesnbsp;
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Mar 13, 2015
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Hello Lynsey,
Sorry I have not replied to your review sooner. I am only just checking this review site for the first time. I am very sorry to read and hear that you were unhappy in your home and I can assure this is certainly never our wish. However I do feel that your review is rather unfair and misses a lot of the facts.
We have looked after the property that you lived in since 2007 with three different tenants before you and I can assure you that we have NEVER before received a complain ...
Jul 20,2010
Jul 20,2010
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Very very bad service, this agents owes me more then ...
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Jul 05, 2014
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This is not a review about Elms - This is another estate agent that works in the local area! ...
Jade
(24)
Rutland
(20)
Brandon
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(7)
Adam
(5)
Gabriele
Tenant Fees
Holding Deposit (per tenancy)
£0 (inc. VAT), Pay UpfrontA holding deposit of one week's rent is required to secure the property and forms part of the full deposit due. The holding deposit is NON-REFUNDABLE if you withdraw your application or your references prove unsatisfactory. However, it will be refunded if the Landlord does not proceed with the tenancy for any other reason.
Last updated on 04/06/2019, 3:47 PM by Pooja KaurSecurity Deposit
£0 (inc. VAT), Pay UpfrontThis will be paid on the signing of your tenancy agreement and will be equivalent to FIVE weeks rent. No interest is paid to you on the tenancy bond. These monies will be held either by your landlord or ourselves. Deposits held by Elms & Partners Ltd will be protected by www.mydeposits.co.uk a government backed bonding scheme.
Last updated on 04/06/2019, 3:49 PM by Pooja KaurSee below Tenant Permitted Payments
£0 (inc. VAT), On CompletionPermitted Payments
Before the tenancy starts (payable to Oliver Field Associates as “the Agent”)
The holding deposit will be equal to 1 weeks rent. This is taken to reserve a property. Please note this will be withheld if any relevant person (including guarantors) decides not to proceed with the tenancy, the tenant fails the right to rent check, provides false or materially significant misleading information.
The tenancy deposit will be equal to 5 weeks rent, including the holding deposit and is held as security to cover any damages or defaults on the part of the tenant during the tenancy.
During the tenancy
The cost if applicable and permitted for utilities (gas, electric, water), telephone & broadband, TV Licence and Council Tax.
The payment of £50.00 will apply for a change relating to the variation of the tenancy requested by the tenant, such as change of sharer or other variation of the tenancy contract. The cost covers taking landlords instructions, preparation and execution
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:49 PM 18/06/2018 by Rutland Elms
