100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of ...
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Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond.
We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.
We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.
Latest Reviews
View all Reviews 81
31st Jul 2024
reviewed by 'Manish'
25th Jul 2023
reviewed by 'Jill'
12th Jul 2022
reviewed by 'Edward'
15th Feb 2022
reviewed by 'Maire'
25th Jan 2022
reviewed by 'James C'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £305,000 | £635,000 |
| Lettings | 100% | 93% | £670 | £2,730 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 1 | 29 | 3 | 12 | 0 | 3 | 0 | 3 | 1 |
Areas covered
- E2
- E1
- E3
- E5
- E8
- E9
- E14
Address
454 Bethnal Green Road
Bethnal Green,London
Greater London
E2 0EA
0207 729 5665
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Images & Videos
Oct 21,2018
Oct 21,2018
1
people found
this helpful
this helpful
Local agent. I found the whole process smooth running and efficient. The stress of finding a tenant and organising the the moving in process was taken out of my hands, everything was thought about, to organising additional furniture and dealing with small snagging issues. Elms ...
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Comment on agent fees
Fees seem reasonable for the work carried out. Was with Foxton’s before and there fees was a disgrace for the work they did.
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Sep 26,2018
Sep 26,2018
0
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Chris has provided an excellent service throughout the process of selling my mother's flat in Bethnal Green.
After agreeing a valuation and marketing details for the premises, Chris' networking with existing clients resulted in several quick viewings and a quick sale at the asking price.
...
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Comment on agent fees
Very reasonable
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Aug 31,2018
Aug 31,2018
0
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Pooja was very friendly, helpful and attentive at all stages of the rental process, from the viewing to signing. The fees were also reasonable in comparison with other Letting Agents we have experienced. We would definitely use Elms Estates again....
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Comment on agent fees
Good
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Aug 03,2018
Aug 03,2018
0
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I am having to deal with bad tenants who are not paying rent. The manager of the office, Rutland Elms, has referred me to Adam. He is dealing with the situation superbly. He came up with solutions that were very important. I strongly recommend Adam ...
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good
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Jul 30,2018
Jul 30,2018
0
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I have been very pleased with the service provided by Rutland, Brandon and Pooja at Elms in respect to their letting services for my rental flat. The team are extremely professional and friendly. They take their work very seriously and are always available to answer ...
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Comment on agent fees
The fees are very competitive, especially for the high level of service provided.
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May 29,2018
May 29,2018
1
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I've been dealing with Elms Estate for almost a year now and they have been the best agent I've ever dealt with. It's always been simple and easy dealing with them and they have always come up with fast solutions to any queries or concerns ...
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Comment on agent fees
Good
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Jan 24,2018
Jan 24,2018
0
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Chris is an excellent estate agent who I really rate and recommend. He sold us our flat in Bethnal Green and we found him to be honest and not pushy. When we wanted to rent the flat we didn't hesitate to go back to him ...
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Comment on agent fees
Very competitive.
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Nov 13,2017
Nov 13,2017
0
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We choose Elms to market our flat for rent in Forest gate as we'd dealt with Chris at Elms at few years and found Chris to be extremely professional and helpful throughout the process.
We used Elms again this time round and Chris was pleased ...
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Comment on agent fees
Good
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Nov 07,2017
Nov 07,2017
0
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I have been with Elms Estates for more than three years.They have provided an excellent service. Overall, I have been so happy about the professionalism of Rutland Elms and his team....
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Comment on agent fees
good
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Nov 06,2017
Nov 06,2017
0
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Very honorable and Kind team. During the period I lived in one of their houses, all house issues were prompted sorted out and at the end of the contract, the papers and deposit were dealt with no surprises!...
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Oct 20,2017
Oct 20,2017
0
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Chris helped on the purchase of my flat in Bethnal Green and worked relentlessly hard at getting things moving towards exchange. He always made time to answer my questions and talk on the phone, which made what can be quite a stressful process that much ...
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Comment on agent fees
NA
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Jul 18,2017
Jul 18,2017
0
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The experience I had as a tenant was always positive. The agency is well managed and people there are extremely helpful and friendly. Special thanks to Brandon, Jade and Villy.
I recommend them to all prospective tenants....
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Mar 27,2017
Mar 27,2017
0
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An efficient, smooth operation. Ollie was the first person I spoke to, he then managed the whole process from start to finish. Friendly and professional throughout, he kept me fully informed, and responded immediately to any queries I had. The added offer of helping to ...
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Mar 22,2017
Mar 22,2017
0
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The Elms Estates team have been managing our rental properties for 3 years. The team are extremely responsive and a shining example of professionalism at all times.
I recommend them highly for both sales and rental management- always a pleasure to deal with.
If you are ...
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Comment on agent fees
Excellent- very competitive
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Mar 02,2017
Mar 02,2017
0
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Very helpful throughout ,patient when I lost my temper ,understanding of the stress we were under ,always available even on days off . Worked hard to help us when the property we were buying estate agent did not seem to make progress .always ready to liaise ...
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Comment on agent fees
Worth the fee
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Feb 09,2017
Feb 09,2017
0
people found
this helpful
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Chris was fantastic and so helpful. We viewed three properties with him and bought one of them and Chris ensured all went smoothly. He's very likeable and was nice to work with at what can be a stressful time.
Elms also had some great properties ...
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Comment on agent fees
Excellent!
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Dec 16,2016
Dec 16,2016
0
people found
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I have been renting a property from Elms for the past 4 years and have been more than happy with the service provided. Especially from Jade Hall. I literally cannot find a bad word to say about them. Not just Jade but her colleagues too. Any ...
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Comment on agent fees
Good
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Oct 25,2016
Oct 25,2016
0
people found
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I highly recommend Elms Estate. They provide caring, timely and personal service with a smile. Jade went above and beyond and I am very pleased with my experience. They are what you hope for in an estate agent and try their best to do what's ...
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Comment on agent fees
Reasonable fees
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May 18,2016
May 18,2016
0
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Jade Hall is the nicest Estate agent I have ever met. She is kind, organised and extremely helpful.
5/5 rating...
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Jan 20,2016
Jan 20,2016
0
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We used Elms Estates for the sale of our former home and the purchase of our current property. Chris was nothing short of excellent. He managed a challenging process very professionally and was even handed with all parties. He achieved our asking price for the ...
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Comment on agent fees
Well worth the commission fee.
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Jan 20, 2016
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(1)
Hi Jamie,
Really appreciate your feedback,
Kind regards
Chris ...
Dec 07,2015
Dec 07,2015
32
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Awful estate agents who epitomise what's bad about renting in London. Poor and incompetent service from day one and constant broken promises and assurances. Very surprised by the any 5 star ratings on here.
Since moving in, we've had and continue to have a lot of ...
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What agent could do to change your mind?
Check the property before tenants move in. Use contractors that don't cancel at the last minute. Be clear in communications. Reply to emails in a timely manner. Don't try to pass on responsibility.Attached Filesnbsp;
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Feb 01, 2016
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(1)
Dear Sir or Madame,
Sorry for not responding sooner, I have only just seen this review. Unfortunately from your review I am unable to work out which property you rent from us? If you would like to contact me directly at [email protected] I can then look in to this case and see how we can rectify your complaint and improve your view of us.
Regards
Rutland Elms ...
Sep 10,2015
Sep 10,2015
0
people found
this helpful
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The elms team are highly professional and extremely helpful agents. They have looked after us for 2 years as our liaison agents from when we first arrived in the UK. Friendly staff and cannot recommend them enough....
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Sep 21, 2015
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Many thanks for the review Benson. It was great having you as a tenant and I wish you a safe journey back to Oz.
Regards
Rutland ...
Aug 26,2015
Aug 26,2015
0
people found
this helpful
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Elms really do know their market, and their clients. I was very impressed with the service from Chris in particular who made sure that I knew what was happening at every stage of the process. They are friendly and professional, and as a seller I ...
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Comment on agent fees
Very fair
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Sep 05, 2015
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Hello Sue,
Thanks for the review and your kind words, it is really appreciated.
Regards
Chris ...
Jul 20,2015
Jul 20,2015
0
people found
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Estate Agents often have a bad reputation but dealing with Elms Estates is a world away from what one normally expects. From our first meeting with Chris he understood what we were looking for and didn't waste time showing us properties that were not suitable ...
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Jul 21, 2015
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Hi Andrew & Rachel,
Really appreciate the review and your kind works. Hope the move to your new house hasn`t been too stressful.
Best wishes
Chris, Jade and all our team at Elms. ...
Jun 14,2015
Jun 14,2015
0
people found
this helpful
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I have been using Elms to manage a flat for the past few years and I have been very happy with the service. I feel he acts like if he was owning the place himself and so takes a sensible approach regarding repairs or finding ...
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Jun 26, 2015
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Many thanks for your review Erwan. I hope both yourself and Henry are well?
Regards
Rutland ...
Jun 07,2015
Jun 07,2015
0
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Rutland and his team first starting managing our property in 2002 and they have proved to be an excellent lettings agency.
They have always ensured both our properties have been let to great tenants.
I have also found that Rutland takes care in making sure the ...
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Jun 26, 2015
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Hello Michael, thank you very much for your review. I love looking after your properties and the beautiful building. I hope both yourself and Greg are keeping well.
Regards
Rutland ...
Jun 07,2015
Jun 07,2015
0
people found
this helpful
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I cannot recommend Elms Estate Agents enough - and Chris Wilkinson in particular. When I was thinking of putting my flat up for sale I toyed with the idea of Foxtons (who had sold it to me in the first place) but felt moved to ...
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May 25,2015
May 25,2015
0
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Elms have been a total pleasure to deal with. I first brought my property through them 12 years ago and were thrilled with the personal service received. So they were an obvious choice to rent my flat through when I decided to become a landlord for ...
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Jun 26, 2015
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Hello Sarah,
Many thanks for such a kind review. I am very pleased to hear you are happy with the job we are doing for you and I look forward to being of service for many years to come.
Regards
Rutland ...
May 25,2015
May 25,2015
0
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I moved overseas 8 years ago and left Elms to run my flat, which they done excellently ever since. I'm completely happy with the service they provide and would highly recommend them to anyone...
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May 25,2015
May 25,2015
0
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Bought a flat through Elms estate agents in 2005 and when we decided to rent our property we used them as our letting agent as well and are still using them now. We were impressed with them first time round and they have not let us ...
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Comment on agent fees
Management fees acceptable
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Jun 26, 2015
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Many thanks for your kind review Phyllis. I look forward to working for you for many years to come. ...
Jade
(24)
Rutland
(20)
Brandon
(11)
(7)
Adam
(5)
Gabriele
Tenant Fees
Holding Deposit (per tenancy)
£0 (inc. VAT), Pay UpfrontA holding deposit of one week's rent is required to secure the property and forms part of the full deposit due. The holding deposit is NON-REFUNDABLE if you withdraw your application or your references prove unsatisfactory. However, it will be refunded if the Landlord does not proceed with the tenancy for any other reason.
Last updated on 04/06/2019, 3:47 PM by Pooja KaurSecurity Deposit
£0 (inc. VAT), Pay UpfrontThis will be paid on the signing of your tenancy agreement and will be equivalent to FIVE weeks rent. No interest is paid to you on the tenancy bond. These monies will be held either by your landlord or ourselves. Deposits held by Elms & Partners Ltd will be protected by www.mydeposits.co.uk a government backed bonding scheme.
Last updated on 04/06/2019, 3:49 PM by Pooja KaurSee below Tenant Permitted Payments
£0 (inc. VAT), On CompletionPermitted Payments
Before the tenancy starts (payable to Oliver Field Associates as “the Agent”)
The holding deposit will be equal to 1 weeks rent. This is taken to reserve a property. Please note this will be withheld if any relevant person (including guarantors) decides not to proceed with the tenancy, the tenant fails the right to rent check, provides false or materially significant misleading information.
The tenancy deposit will be equal to 5 weeks rent, including the holding deposit and is held as security to cover any damages or defaults on the part of the tenant during the tenancy.
During the tenancy
The cost if applicable and permitted for utilities (gas, electric, water), telephone & broadband, TV Licence and Council Tax.
The payment of £50.00 will apply for a change relating to the variation of the tenancy requested by the tenant, such as change of sharer or other variation of the tenancy contract. The cost covers taking landlords instructions, preparation and execution
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:49 PM 18/06/2018 by Rutland Elms
