Douglas Allen
4.1/5, 340 reviews
81% recommended
71% sales valuation accuracy
70% sales fee satisfaction
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Latest Reviews

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9th Aug 2024
reviewed by 'William Quinn'
“Douglas Allen Woodford Green provided excellent professional service. The process was made seamless and they provided care and reassurance throughout ......”
15th Apr 2024
reviewed by 'Maisa Captain-Heath'
“The current team at the Wickford branch, headed by Alex Harding and including Caroline, Demi, Lucy and others, is a ......”
8th Apr 2024
reviewed by 'Sue Appleton'
“Although my property is not sold yet I'm confident Douglas Allen will get me over the line . They are friendly ......”
31st Mar 2024
reviewed by 'Allison'
“I would like to thank the team at Douglas Allen Chadwell Heath for helping me in selling my property.When ......”
28th Feb 2024
reviewed by 'Ms'
“After the first viewing, I offered 600,000 to the landlord through the agent Douglas Allen – Hornchurch. As the first offer was ......”
5th Feb 2024
reviewed by 'Wendy Phillips'
“Natasha Tomlins was amazing she helped me through the whole process and was always contactable....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 70% £26,000 £832,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 3 2 168 18 88 8 14 36
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Douglas Allen Branches (view all 21)
Barkingside, IG6
Basildon, SS14
Billericay, CM12
Brentwood, CM14
Chadwell Heath, RM6
Chigwell, IG7
Chingford, E4
East Ham, E6

“DO NOT EVER DEAL WITH THIS AGENT, they are a ......”

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Apr 15,2013
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By: 'NO'
Apr 15,2013
3 people found
this helpful
DO NOT EVER DEAL WITH THIS AGENT, they are a joke, they never return calls, I called on 5 seperate occasions to view a property with them and was promised calls back which were never recieved. I have my mortgage agreed and a fairly good sized ...
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By: Steve
Apr 24, 2013
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I have still not heard a thing so it is unfortunate that this cannot be substantiated either way as I would have happily received your comments more specifically ...

“I got recommended to Steve ford at Douglas Allen from ......”

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Apr 14,2013
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By: 'Chris'
Apr 14,2013
4 people found
this helpful
I got recommended to Steve ford at Douglas Allen from a colleague who said he could help me with my remortgage. Steve put me in touch with Will Nash who not only got me a much better rate but also gave me some great advice ...
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“I have been looking for a property for a while ......”

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Apr 13,2013
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By: 'Linda'
Apr 13,2013
4 people found
this helpful
I have been looking for a property for a while and then spoke to Steve at Douglas Allen. He got me on the buyer of choice list and I then got into properties before they were advertised. I have now got a offer agreed and ...
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“I have put in offers on three properties through Douglas ......”

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Apr 06,2013
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By: 'Hannah'
Apr 06,2013
4 people found
this helpful
I have put in offers on three properties through Douglas Allen and will not deal with them again. On the first property, I had an offer accepted. I then called them a couple of days later to confirm some details of the property only to ...
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By: Douglas Allen
Apr 15, 2013
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I wish ‘Hannah’ had entered more specific details about her issues so these could be properly investigated. At the moment I have no way of knowing which properties or which branch she is referring to. As an estate agent we would not earn any commission until a property is sold so it would make no sense to prevent ‘Hannah’ from offering on properties or being in frequent communication with her. I would ask her to contact our Client Liaison Department so that we may ...

“Douglas Allen found us a suitable buyer quickly, and once ......”

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Mar 26,2013
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Nick
By: 'John'
Mar 26,2013
7 people found
this helpful
Douglas Allen found us a suitable buyer quickly, and once the sale was agreed guided us through the bumpy ride of reaching exchange of contracts. I would like particularly to thank Andrew Bilby without his effort and knowlege the 'chain' would have fallen apart. I ...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Mar 26, 2013
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Hello John All the best for yourself, your Dad & Family and hope the move works out well for you all and will be nice that you’re Dad will be closer to the family. Thank you ever so much for your kind words on what my-self and Douglas Allen has achieved for you. May I wish you a very smooth and good move and all the best for you all in the future? Thanks Andrew Bilby ...

“I have just completed the sale of my property in ......”

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Mar 19,2013
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By: 'Steve1977'
Mar 19,2013
6 people found
this helpful
I have just completed the sale of my property in Redbridge and I used Douglas Allen in Barkingside, I had 4 agents value my home and was torn between using Douglas Allen and one other, the reasons I chose Douglas Allen were their marketing and photos ...
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By: Les@DouglasAllen
Mar 19, 2013
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Steve, thank you very much for your kind words I am really pleased that you loved our fantastic marketing and photos and the proof was most certainly in the pudding for you that this works as we achieved you so much more money than other agents thought possible. I am also happy that you found Hassan to be very helpful he takes a lot of pride in his work and really enjoys selling properties for our clients, good luck for the future and spend that money wisely!!!!! ...

“Having had 3 agents value my property I was most impressed ......”

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Mar 11,2013
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By: 'Theproshop123'
Mar 11,2013
5 people found
this helpful
Having had 3 agents value my property I was most impressed with Douglass Allen but decided to instruct another local agent due to the favourable fee they were charging me, what a mistake this was. My property was on the market for 8 weeks with this agent ...
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By: Daniel Bourne
Mar 19, 2013
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Thank you for taking the time and sharing the experience that you had with Douglas Allen (Chigwell). It just shows the importance of choosing an agent based on everything that they are going to give you to get your property SOLD! ...

“Our personal sales coordinator was Andrew Bilby who was excellent. ......”

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Mar 01,2013
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By: 'Annabelle'
Mar 01,2013
5 people found
this helpful
Our personal sales coordinator was Andrew Bilby who was excellent. We were first time buyers and he kept us informed often telling us what was happening before our solicitor did! He was always happy to answer and explain any questions we had in detail. We ...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Mar 20, 2013
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Hello Annabelle May I thank you for your very kind comments? I am glad you are happy with the service that I gave you on-behalf of Douglas Allen, we make sure that clients are updated all the time understanding what is going on. I wish you all the happiness in your new property and in the future if yourself, friends or family need our help we will always be very happy to help you again. Your Sincerely Andrew Bilby ...

“Natasha worked tirellessly to complete in a very difficult and ......”

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Feb 22,2013
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Natasha
By: 'horchurch'
Feb 22,2013
5 people found
this helpful
Natasha worked tirellessly to complete in a very difficult and stressful sale. She responded promptly to all my queries and was very patient....
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“This is the most unprofessional and disorganised agency I have ......”

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Feb 21,2013
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By: 'disappointed'
Feb 21,2013
7 people found
this helpful
This is the most unprofessional and disorganised agency I have ever dealt with. Avoid them! They cannot organise viewing times correctly , the agent couldn't remember meeting me at a viewing also couldn't remember our phone conversations from the day before. Don't let them bully you ...
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By: Les@DouglasAllen
Feb 25, 2013
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I think you will find that no excuses were made in my reply, had you called me I would have been able to understand where we had gone wrong and therfore improve customer services, as you were very vague in your post and unwilling to discuss your concerns I will now put this down as a fake review and move on. ...

“I called up to view the property that has an ......”

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Feb 21,2013
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By: 'Syed'
Feb 21,2013
3 people found
this helpful
I called up to view the property that has an open house on saturday 23rd Feb. i called four times and on two occasions my detils were taken. I was promised a time for the open house by two sales people but heard nothing. I ...
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What agent could do to change your mind?
At least call back once and say this is the time for the open house or the house is off the market, say something.
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By: Les@DouglasAllen
Feb 23, 2013
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Mr Ali, I am very sorry to hear that you have had a bad experience with my branch in relation to arranging viewings, clealry this is not the service that you should have recieved and if you would consider giving us another chance to view properties then please feel free to call me personally on 02085514025 and I will book you in to view the property in question if it hasn't been sold by then. ...

“First, they found the property for me. Having showed us ......”

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Feb 15,2013
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By: 'JustBoughtAFlat'
Feb 15,2013
7 people found
this helpful
First, they found the property for me. Having showed us one place on spec, they anticipated what type of property we liked, in what location and showed us the perfect place. Then, even though the buying process should have been straightforward (neither party was in ...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Aug 23, 2013
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Hello Thank you ever so much in leaving your comments on using the Walthamstow branch, and how we did in finding you the property and getting that property through so the deal was completed. I am pleased to know that even though your difficult transaction that you feel that you had the support from myself and our Douglas Allen Walthamstow team to insure that we got the transaction all completed for you. I hope you will be very happy there in the future, all the very best for the future. ...

“Really really badly run company. I am a buyer with ......”

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Feb 13,2013
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By: 'Tinny'
Feb 13,2013
8 people found
this helpful
Really really badly run company. I am a buyer with a large deposit, someone who might be on their priority list for customer service but sadly it was not the case. Upon registering I was bombarded by emails and calls about stuff that was totally ...
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What agent could do to change your mind?
Nothing. I feel better quality staff need to be employed by this agency.
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By: JLH
Oct 03, 2013
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Dear Tinny, I am very sorry to hear of your disatisfaction and it is certainly out-of-keeping with lots of positive feedback I receive about our Wanstead office. I am very ckeen to learn more from your experience so we can see where we may have failed on this occasion, as such I would ask that you email me personally at [email protected]. Regards, Jon Holden, Managing Director - Douglas Allen ...

“Having recently purchased a property through Douglas Allen (Wanstead branch), ......”

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Feb 11,2013
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Nathan
By: 'Anastasia'
Feb 11,2013
5 people found
this helpful
Having recently purchased a property through Douglas Allen (Wanstead branch), I heartily would recommend anyone to use their service. Very professionally organised, whilst retaining a friendly attitude. Was kept up to date by phone, e-mail and text so knew exactly where the progress was up ...
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“I felt that the support and help provided to us ......”

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Feb 01,2013
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Andrew
By: 'MJU'
Feb 01,2013
8 people found
this helpful
I felt that the support and help provided to us by Douglas Allen was fantastic. As the buyer I was very concerned as to what the seller was doing and I was told by Douglas Allen how the process was going and updated regularly, which ...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Feb 04, 2013
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Hello Mohammed From the agreement of your purchase on the 4th of January, to the exchange of contracts on the 31st of January, was a great job all-round by yourself, your own solicitors who was with-in our recommended panel. Thank you for your recognition of Douglas Allen support and hard work for you, I am very pleased we reached your 28 day deadline to get the deal done. I hope you will be very happy once you move may I wish you all the very best for the future. Kindest Regards ...

“We had been looking for a new home for the ......”

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Jan 24,2013
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Khaleesha
By: 'Zafar'
Jan 24,2013
7 people found
this helpful
We had been looking for a new home for the last two years however not had much luck viewing good quality properties and getting our foot through the door early enough for us to put in a offer until we met up with Khaleesha Loveday ...
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By: Steve
Apr 13, 2013
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I am pleased you found through us and the fact both you and the seller have put a positive comment on this website gives me confidence we are delivering the service we aspire to. Thank you for the kind words and Khaleesha was really pleased to read them ...

“Very difficult estate agent to get on with, viewing the ......”

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Jan 23,2013
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By: 'Simon'
Jan 23,2013
6 people found
this helpful
Very difficult estate agent to get on with, viewing the property was easy enough, the issue came when putting in an offer. They took every opportunity to sell us a mortgage and a solicitor (which I do not recommend doing at all! ) even at one ...
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“I am still in process of selling my house...few ......”

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Jan 22,2013
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By: 'Patricia'
Jan 22,2013
6 people found
this helpful
I am still in process of selling my house...few offers on the house and finally agreed to go ahead with last offer made. I must say very impressed, very quick sale, very efficient staff. Manager of Douglas Allen in Chadwell Heath, Mr. James Filtness ...
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“i started looking for a property about a month ago, ......”

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Jan 20,2013
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By: 'Jake'
Jan 20,2013
7 people found
this helpful
i started looking for a property about a month ago, being my first time i didn't really know what i was suppose to do i had dealt with a few agents and they were very vague and unhelpful. James however at Douglas Allen was fantastic. ...
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“The agent did very well in marketing my property to ......”

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Jan 17,2013
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Andrew
By: 'Jacques'
Jan 17,2013
6 people found
this helpful
The agent did very well in marketing my property to the right people and in raising interest resulting in a very speedy offer. The sale turned out to be difficult and I would have liked a bit more communication on my options, but the sale ...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Jan 23, 2013
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Hello Jacques Well done on your recent transaction with Douglas Allen, may I wish you all the happiness with your move and hope you will be very happy there. Thank you ever so much for your comments about Douglas Allen, it is nice to see our efforts are noted and appreciated that is very kind of you. Kindest Regards ...

“Did not agree with the way they market the price ......”

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Jan 17,2013
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andrew
By: 'mr'
Jan 17,2013
5 people found
this helpful
Did not agree with the way they market the price and not listening to the customer's opinion. Should not pressure the vendor to make a quick sale....
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Jan 17, 2013
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Hello Malcom I am sorry you felt this way about your marketing of the property, I am pleased we got you moved and understand from Annie that you settled in very well in your new place , too which I am very happy to hear that. Do thank Annie for her bottle she brought us for our efforts in getting things done, may I wish you all the very best and hope you are very happy were you have gone too. Kindest Regards ...

“From the onset Maddy was helpful and honest, she really ......”

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Jan 16,2013
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Maddie
By: 'jemma'
Jan 16,2013
5 people found
this helpful
From the onset Maddy was helpful and honest, she really went the extra mile to secure my home for me. She obviously had a great relationship with the vendor and was able to turn around questions very quickly. I really appreciate all her help. Hardip ...
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“While we viewed some good properties through Douglas Allen, I ......”

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Jan 14,2013
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By: 'Claire'
Jan 14,2013
8 people found
this helpful
While we viewed some good properties through Douglas Allen, I found their approach very hard sell. From the outset, they told us that we needed to speak to their in-house mortgage broker in order to 'register' for viewings and to check that we had the ...
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What agent could do to change your mind?
Not putting pressure on us about where we were taking out our mortgage and conveying services from. With the property we have now purchased, we were not asked for this information until after the offer was accepted. Would have preferred to just show an 'agreement in principle' if they had wanted to check we could afford the properties that they lined up viewings for.
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“Following a painful 1 year on the market with one of ......”

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Jan 10,2013
Minithumbup
By: 'Samantha'
Jan 10,2013
2 people found
this helpful
Following a painful 1 year on the market with one of their competiors Nathan came to the house to see me and the property. He ws professional, gave a realistic valuation and showed me the marketing DA did as standard for the fee. Compared to where ...
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“They knew their market, and the property sold very quickly, ......”

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Jan 09,2013
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By: 'PeterM'
Jan 09,2013
3 people found
this helpful
They knew their market, and the property sold very quickly, even if completion was eventually delayed for a number of months because of the buyer's circumstances. No fault of the agent, who always had an alternative buyer available if I had chosen to pull out. ...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Jan 18, 2013
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Hello Jacques Well done on your recent transaction with Douglas Allen, may I wish you all the happiness with your move and hope you will be very happy there. Thank you ever so much for your comments about Douglas Allen, it is nice to see our efforts are noted and appreciated that is very kind of you. Kindest Regards ...

“I used Douglas Allen in Billericay last year for the ......”

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Jan 08,2013
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By: 'Lesley'
Jan 08,2013
2 people found
this helpful
I used Douglas Allen in Billericay last year for the sale of my property. I dealt mainly with Nick Oliver who helped me with every aspect of selling. The sale proved quite difficult & took several months from beginning to end. Without Nick's help and patience ...
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“Very efficient service Nathan visited promptly and there was no ......”

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Jan 06,2013
Minithumbup
By: 'Happy'
Jan 06,2013
2 people found
this helpful
Very efficient service Nathan visited promptly and there was no hard sell. They offered to show prospective buyers around our home. The photos taken were high quality and really showed the house in detail - although we didnt end up using these as the house ...
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“Andrew was responsive and professional throughout a rather difficult and ......”

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Jan 02,2013
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Andrew
By: 'Anna'
Jan 02,2013
4 people found
this helpful
Andrew was responsive and professional throughout a rather difficult and protracted sale. He answered my queries promptly and kept the sale moving forward. I would definitely recommend him as an agent....
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Jan 03, 2013
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Hello Anna Happy new year, hope you enjoyed your festive break, wishing you all the very best for 2013. Thank you ever so much for you very nice comments, great we got you there during your difficult transaction. Kind Regards Andrew ...

“Very impress with the service from that estate agent. From ......”

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Dec 19,2012
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Khaleesha
By: 'Nicob71'
Dec 19,2012
3 people found
this helpful
Very impress with the service from that estate agent. From day one, the agent helped me with mortgages but most importantly found and advised me on the right area and house for me and my family - it can get very tricky finding the right ...
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By: Steve
Dec 20, 2012
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Thanks for your comments - I know Khaleesha was desperate to find you a property for you and your family. Keith is a very experienced sales progressor who really makes the journey from ' offer accepted' to completion as smooth as he can for you. ...

“Although we put this property on during the Olympics Douglas ......”

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Dec 18,2012
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Carl
By: 'Pablo'
Dec 18,2012
6 people found
this helpful
Although we put this property on during the Olympics Douglas Allen still managed to get plenty of potential buyers through the door. What we didn't get though was offers. However after a block viewing one September afternoon we got inundated with F I V E ...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Dec 18, 2012
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Hello Pablo Glad the open houses work, looks like you had a great choice to of buyers to choose from, unfortunately banks are not as quick as they used to be in getting surveyors booked. Glad you are happy with the service that was given to you and glad we got you over the finishing line, we look forward to a continuing partnership in the future. Have a great festive break and happy New Year. Regards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Douglas Allen

Regional Awards won by Douglas Allen

Individual Branch Awards

Ilford, IG1



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