Douglas Allen
4.1/5, 340 reviews
81% recommended
71% sales valuation accuracy
70% sales fee satisfaction
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Latest Reviews

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9th Aug 2024
reviewed by 'William Quinn'
“Douglas Allen Woodford Green provided excellent professional service. The process was made seamless and they provided care and reassurance throughout ......”
15th Apr 2024
reviewed by 'Maisa Captain-Heath'
“The current team at the Wickford branch, headed by Alex Harding and including Caroline, Demi, Lucy and others, is a ......”
8th Apr 2024
reviewed by 'Sue Appleton'
“Although my property is not sold yet I'm confident Douglas Allen will get me over the line . They are friendly ......”
31st Mar 2024
reviewed by 'Allison'
“I would like to thank the team at Douglas Allen Chadwell Heath for helping me in selling my property.When ......”
28th Feb 2024
reviewed by 'Ms'
“After the first viewing, I offered 600,000 to the landlord through the agent Douglas Allen – Hornchurch. As the first offer was ......”
5th Feb 2024
reviewed by 'Wendy Phillips'
“Natasha Tomlins was amazing she helped me through the whole process and was always contactable....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 70% £26,000 £832,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 3 2 168 18 88 8 14 36
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Douglas Allen Branches (view all 21)
Barkingside, IG6
Basildon, SS14
Billericay, CM12
Brentwood, CM14
Chadwell Heath, RM6
Chigwell, IG7
Chingford, E4
East Ham, E6

“Had an excellent and proffessinal service from Douglas Allen. Jonjo ......”

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Jan 29,2014
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Jonjo
By: 'Mubasher'
Jan 29,2014
0 people found
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Had an excellent and proffessinal service from Douglas Allen. Jonjo was looking after us when he came to see our property for the first time he gave us a time frame of 12 weeks that it be sold and it was sold within that time.. We ...
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By: JLH
Feb 21, 2014
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Dear Mubasher, Many thanks for taking the time to post your comments. I am delighted that we achieved such a great result for you, Jonjo and the Epping team take great pride in skillfully negotiating every Offer to achieve the best outcome for our customers. Thank you for your custom and I wish you well in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“The Walthamstow branch of Douglas Allen have left an awful ......”

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Jan 29,2014
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By: 'JW'
Jan 29,2014
6 people found
this helpful
The Walthamstow branch of Douglas Allen have left an awful impression in my mind. As a first time buyer I am unable (and unwilling) to participate in Sale by Tender properties, something that only this estate agent in the area is doing. This basically means ...
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What agent could do to change your mind?
The agent could have either just done what I had asked and updated my profile preferences, or handled my query with a degree of courtesy, and not call me an idiot.
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“Christian and Kaleesha have transformed my view of letting agents. ......”

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Jan 29,2014
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By: 'James'
Jan 29,2014
0 people found
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Christian and Kaleesha have transformed my view of letting agents. They are always willing to help and have amazing patience. Christian is a people person and is very good at understanding what an individual wants and needs in a property. He works tirelessly and generally ...
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By: JLH
Feb 21, 2014
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Dear James, Christian & Khaleesha will be chuffed to read your kind comments! Both are absolutely committed to helping their customers find their dream homes and will take much pleasure from having succeeded on your behalf. Thank you so much for taking the time and trouble to post this review and I wish you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“I dealt with Khaleesha for viewing a number of properties ......”

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Jan 20,2014
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Khaleesha
By: 'Hussain'
Jan 20,2014
0 people found
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I dealt with Khaleesha for viewing a number of properties marketed through Douglas Allen and I found her to be very professional and honest. Her quality that struck me the most was her honesty towards her clients and her desire to do the right thing. ...
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By: JLH
Feb 21, 2014
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Dear Hussain, Thank you very much for posting this review concerning the service given to you by Khaleesha from our Woodford Green office. Helping all our cusomers find their dream home is something we take a lot of pride and enjoyment in and I am delighted this has proved so successful for you. Thank you for choosing to use Douglas Allen and I wish you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“The service from Douglas Allen was professional and friendly.Both ......”

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Jan 16,2014
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Nick
By: 'Sam'
Jan 16,2014
1 people found
this helpful
The service from Douglas Allen was professional and friendly. Both Nick and Andrew were great to deal with. Nick ensured a quick sale and Andrew steered us successfully through to completion. I have no hesitation recommending Douglas Allen....
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“Rachel was fabulous and was by far and away the ......”

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Jan 12,2014
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Rachel
By: 'Amanda'
Jan 12,2014
0 people found
this helpful
Rachel was fabulous and was by far and away the best estate agent I have ever dealt with. I genuinely feel she went the extra mile to find me a place to live which matched what I was looking for. Ultimately, she persuaded me to ...
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By: JLH
Feb 21, 2014
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Dear Amanda, Many thanks for posting this review regarding Rachel at our Chigwell office. We take much pride in helping our customers find their dream home and I am delighted that Rachel's service and professionalism has made such a difference and proved so successful on this occasion. On behalf of Rachel and the Douglas Allen Chigwell team may I take this opportunity of wishing you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“While I didn't appreciate the way the first person handled ......”

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Jan 09,2014
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Andrew
By: 'arnaud'
Jan 09,2014
1 people found
this helpful
While I didn't appreciate the way the first person handled the pre-sales and were not obviousley useful (i.e never called me back after viewing, then became pushy, ...), I thought that Andrew was indeed very helpful and handled the case well....
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“What a breath of fresh air! Many Estate Agent offices ......”

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Jan 03,2014
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Leigh anne
By: 'Mark'
Jan 03,2014
1 people found
this helpful
What a breath of fresh air! Many Estate Agent offices are filled with sycophantic individuals, with over creative ways of disguising the pit falls of properties on their books. Not so Douglas Allen in Brentwood. From the initial meeting, Leigh-Ann was friendly and helpful and ...
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By: Paul Ingleton
Jan 22, 2014
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Mark, I really appreciate your feeddback, we as a company pride ourselves on the lengths we will go to, not only to help you find the right property, but also to assist this going through with as much ease as possible. Communication and customer service are always key to smoothing out the pitfalls. I hope you enjoy your new home, when you are ready to move again, please let us know we will always be pleased to help you again. Kind regards Paul Ingleton (Group Partner) ...

“I liked the work process at Douglas Allen. We initially ......”

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Dec 17,2013
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Rob
By: 'Rachel'
Dec 17,2013
1 people found
this helpful
I liked the work process at Douglas Allen. We initially met the branch manager Rob Stiff face to face. Rob advised us on issues that may come up during the sale e.g. mortgage valuation. He recommended an open house but in advance he also ...
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“Andrew was fantastic help throughout the whole of the process. ......”

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Dec 11,2013
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Andrew
By: 'Tim'
Dec 11,2013
1 people found
this helpful
Andrew was fantastic help throughout the whole of the process. It was a bit of a nightmare purchase as first the tenants refused to move out for months and months, and then there were a series of price hike in the 11th hour from the ...
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“I found nick crooks very very helpful, from my initial ......”

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Dec 06,2013
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By: 'Mark'
Dec 06,2013
1 people found
this helpful
I found nick crooks very very helpful, from my initial valuation meeting through to completion, he was completely on the ball with the process of the sale....
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By: Rob Wade
Dec 07, 2013
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Dear Mark Holt, Thank you for making comment regarding the service that you revieved from Nick Crooks at our Walthamstow branch!! He is a highly motivated member of our team who's love for the job shines through when dealing with our customers. Thanks again Rob wade Group Partner. ...

“The three agents I have named have been very professional ......”

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Dec 04,2013
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By: 'Mary'
Dec 04,2013
1 people found
this helpful
The three agents I have named have been very professional in every manner even when they had to put up with my tantrums on occasions. I felt that they genuinely cared and almost felt like family. Thank you very much for everything....
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By: Rob wade
Dec 07, 2013
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Dear Mary, Thank you for your comments about the East Ham office, I'm pleased that they could HELP you in such a way on your sale/purchase that you feel like you were dealing with family. Rob wade Group Partner ...

“When we decided to put our house on the market ......”

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Dec 04,2013
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By: 'Samantha'
Dec 04,2013
2 people found
this helpful
When we decided to put our house on the market we knew that finding a buyer for our property may take some time due to the fact the house was on a main road. Despite the location Alison managed to generate a lot of interest ...
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By: JLH
Dec 07, 2013
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Dear Samantha, Thank you so much for summitting your review above. Alison typifies the commitment we have at Douglas Allen to provide all our customers with the highest level of customer care and attention and she will be absolutely thrilled that you have taken the time and trouble to recognise this. Sincere thanks for choosing Douglas Allen and I wish you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“Firstly let me say how approachable and helpful both Daniel ......”

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Dec 04,2013
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By: 'Steve'
Dec 04,2013
2 people found
this helpful
Firstly let me say how approachable and helpful both Daniel and his team were to my wife and I during the time they spent with us trying to sell the property. Added to that was their total professionalism throughout in keeping us informed of every ...
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By: JLH
Feb 21, 2014
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Dear Steve F, I am delighted to hear how pleased with the result and service you received from Daniel and his team at our Chigwell office. They will be delighted you have taken the time and trouble to post this review. Thank you for choosing to use Douglas Allen and I wish you and your wife much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“We bought a house through Douglas Allen and it was ......”

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Dec 02,2013
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Andrew
By: 'Matt'
Dec 02,2013
1 people found
this helpful
We bought a house through Douglas Allen and it was handled by Andrew Bilby. We experienced some of the usual problems of house buying, such as the chain collapsing due to people above pulling out, and mortgage offers expiring. Andrew seemed to be the driving ...
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By: Rob Wade
Dec 07, 2013
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Dear Matt Wilde, Thanks for your comments regarding our after sales sevice that you recievd from Andrew Bilby!! Andrew has worked for us for many years now and his knowledge and skill helps our buyers and sellers achieve their dream move. When you have someone that you can trust and that wants the same result as you it can make what is a stressful time easier to handle. Thank you again Rob wade Group Partner. ...

“Nick has been absolutely BRILLIANT to deal with. I was ......”

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Nov 29,2013
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Nick
By: 'Lloyd'
Nov 29,2013
1 people found
this helpful
Nick has been absolutely BRILLIANT to deal with. I was really impressed with the way our property purchase was handled and found it very reassuring having Nick help us along the house buying journey. As well as providing sound advice and counsel when ever we ...
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By: Rob Wade
Dec 07, 2013
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Dear Llyod Park, Thank you for your positve comments regarding Nick Crooks at our Walthamstow branch, Nick has worked for us for 15 years now and its great to see that he is still so passionate and helpful towards our buyers/sellers to ensue they achieve their dream move. Thanks again Rob Wade Group Partner. ...

“I am really impressed and very happy with the way ......”

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Nov 28,2013
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Rob
By: 'Shakila'
Nov 28,2013
1 people found
this helpful
I am really impressed and very happy with the way Rob conducted the sale of my house. He came to do the valuation of my house. Spent a great deal of time explaining marketing options and the costs. Very thorough and professional. The selling of ...
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“I found the agent very helpful and committed to the ......”

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Nov 27,2013
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By: 'Nuala'
Nov 27,2013
2 people found
this helpful
I found the agent very helpful and committed to the task of selling my property. I will have no hesitation in contacting him if I sell my next property. I also found the office staff very polite and helpful...
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“Douglas Allen handled the purchase, including the conveyancing, of my ......”

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Nov 27,2013
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By: 'Anna'
Nov 27,2013
1 people found
this helpful
Douglas Allen handled the purchase, including the conveyancing, of my flat with integrity and professionalism. As a first-time buyer they helped me handle a potentially very stressful time with relative ease. Everything ran as smoothly as is possible. would recommend them to other potential buyers....
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By: Rob Wade
Dec 07, 2013
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Dear Anna, Congratulations on your recent purchase!!! Thank you for taking the time to make comment regarding our Dalston branch!! The conveyancing firms that work along side us help keep everyone updated which helps us to our jobs properly!! Thaks again Rob Wade Group Partner. ...

“Wow I used Douglas Allen to find my 1st property ......”

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Nov 27,2013
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Devinder
By: 'Brad'
Nov 27,2013
1 people found
this helpful
Wow I used Douglas Allen to find my 1st property and the service I received from Dav & Carl was by far the best compared to the other agents I dealt with. They regularly contacted me with new properties and were very professional throughout the sale ...
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By: Rob Wade
Dec 07, 2013
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Dear Brad Lowe, Thank you for you positive feedback regarding Carl and Dav at the Dalston branch. Part of our company mission statement is to HELP our customers achieve their dream move !!! I'm please to see that it's going strong and you fully experianced the benefits. Thanks again Rob Wade Group Partner. ...

“We think the best part to help us move was ......”

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Nov 26,2013
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By: 'Valerie'
Nov 26,2013
2 people found
this helpful
We think the best part to help us move was the fact that the team at Douglas Allen were always there to help and advise us. We mainly dealt with Alison Smith who was excellent, but if she was not around the other team members ...
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By: Jon
Dec 04, 2013
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Dear Valarie, Many thanks for summitting your kind comments about the service you received from our Epping branch of Douglas Allen, in particular Alison, Marc & Keith, I am delighted we were able to make your move as stress free as possible. Regards, Jon Holden - Managing Director, Douglas Allen ...

“I would like to herald the priases of Christian Knight, ......”

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Nov 26,2013
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By: 'Carole'
Nov 26,2013
1 people found
this helpful
I would like to herald the priases of Christian Knight, your Woodford Green Branch Trainee Sales Advisor. From the onset, Christian was extremely approachable, with a fiendly charming nature. For such a young person he showed considerable maturity and confidence, immediately understanding our requirements and ...
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By: JLH
Dec 07, 2013
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Dera Carole & Des, Thank you very much for posting your review above of the service given to you by our Woodford Green office and in particualer Christian. It is our company's intention to help all our customers find their dream home and it certainly sounds as if Christian has succeeeded on this occasion! I am glad that you benefitted from both the Woodford Green and Chingford offices working closely together too which is something else Douglas Allen prides itself on. On behalf of both offices ...

“I personally visited 4 estate agent offices in Brentwood using the ......”

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Nov 25,2013
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By: 'Joan'
Nov 25,2013
1 people found
this helpful
I personally visited 4 estate agent offices in Brentwood using the same set of questions and requested valuations from the 2 that most fitted what I wanted initially. I was particularly keen to: -be treated respectfully as a woman selling her home (not patronised); -work with people ...
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By: Paul Ingleton
Nov 27, 2013
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Joan, I really appreciate the comments made above and I am pleased that things worked out well for you. I will pass on my thanks to the team for the support and advice they gave you. Our aim is to ensure we Help all our clients and ensure that they gain the dream move they are looking for. I hope everything goes well in your new home and that if you or any friends and family need our help in the future, you do not hesitate to contact us. Kind regards Paul Ingleton (Group Partner) ...

“Found them to be a great all round experience. They ......”

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Nov 25,2013
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Leigh anne
By: 'Rob'
Nov 25,2013
1 people found
this helpful
Found them to be a great all round experience. They did exactly what they'd promised and all for a really competitive price too, so so glad we went for the pro photos too. The advertisement they did really stood out, and they didn't just stick ...
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By: Paul Ingleton
Nov 27, 2013
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Rob, I would like to thank you for taking the time to add your comments above, I am pleased that my team in Brentwood really delivered on their promises, something we strive to achieve on every occasion. As you have said the Professional Photos and floor plans really do help to maximise the interest and not only encourage the public but also the staff to really get things moving and the property sold at the best price possible. I will pass on your kind comments to the team. I hope everything go ...

“I feel that this particular branch and team went above ......”

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Nov 23,2013
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Leigh anne
By: 'Jennifer'
Nov 23,2013
1 people found
this helpful
I feel that this particular branch and team went above and beyond. Despite my initial scepticism due to being let down by another estate agent, they were constantly on my team, pushing the sale forward, promising they could and would sell for the price I ...
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By: Paul Ingleton
Dec 07, 2013
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Jennifer, I really appreciate the feedback, as many clients they are scepticle of what is promised and I am really pleased that everything we agreed would be actioned was actioned for you. My team at Brentwood although reasonably new to the town have really proved that enthusiasm and dedication outways on most occasions the time you have had an office in the town. Our ethos is about Customer service first, second, third and last, from your notes above this was obviously adhered to. We have foun ...

“The whole process of selling a property is a very ......”

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Nov 22,2013
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Pam
By: 'S'
Nov 22,2013
1 people found
this helpful
The whole process of selling a property is a very stressful experience,but all the staff at Douglas allen made it as easy as it could be. Initially from the valuation meeting i found Peter to be most helpful and charming and above all Positive....
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By: Paul Ingleton
Dec 07, 2013
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Dear S Stoud, I totally agree, moving home can be very stressful, I am very pleased that you found this was reduced greatly by my team in Brentwood. I would like to thank you for recommending us as an agent and can assure you that we strive on every occassion to ensure all our customers receive the same level of service experienced by yourselves. I have passed on your commentns to both Peter and Leigh-Ann and thanked them on your behalf, something that is always a pleasure to do. Generating view ...

“After dealing with a number of parties Natasha was by ......”

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Nov 19,2013
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Natasha
By: 'Laura'
Nov 19,2013
1 people found
this helpful
After dealing with a number of parties Natasha was by far the most professional and efficient person I dealt with throughout the buying process. Being a new buyer, she went out of her way to explain everything in great detail, she was patient and understanding ...
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By: Paul Ingleton
Dec 07, 2013
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Laura, I really appreciate your feedback, it is always our aim to ensure that you are kept up to date and informed of everything needed. We remember that dealing with the sales process that being kept informed and helping to resolve issues is our main role. Natasha has proven that having a dedicated sales progression team really helps to make sure things happen by having the indepth knowledge and experience to overcome even the most difficult issues. I wish you the best in thr future and thnk yo ...

“LynburgeOne of the most trustful and humble agents out on ......”

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Nov 18,2013
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Lynburge
By: 'Preya'
Nov 18,2013
1 people found
this helpful
Lynburge One of the most trustful and humble agents out on the high streets. He was honest with me and my husband and guided us to make the right decision based on our needs. He was quick and efficient and dealt with all our queries ...
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By: Rob wade
Nov 23, 2013
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Dear Preya, Thank you for your positive feedback regarding Lynburge and Sarah at the Barkingside office. Nothing pleases me more than seeing our staff help our customers achieve thier dream move!!! It's more than just a job for staff when they continue to help people in thier own time. I hope you will be happy in your new home. Rob wade Group Partner ...

“We have sold our house using east ham branch and ......”

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Nov 17,2013
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By: 'b_izabelaa'
Nov 17,2013
1 people found
this helpful
We have sold our house using east ham branch and dealt with Shazu Khan. He was very helpful and efficient, came for viewing in couple of days, arranged all paper work required very fast and after a first visit we have had couple of offers. ...
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By: Rob Wade
Nov 23, 2013
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Dear b_izabelea, Thank you for taking the time to make some positive comments about your experiance in dealing with Shazu at our East Ham branch. Helping our customers is of the highest importace and i'm please to see that another great Job has been done. Thanks again Rob Wade Group Partner ...

“Douglas Allen successfully sold our flat, but the whole set-up ......”

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Nov 15,2013
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Nick
By: 'Ben'
Nov 15,2013
1 people found
this helpful
Douglas Allen successfully sold our flat, but the whole set-up was very underwhelming. They got a great deal of people through the door, but took very little interest in the specifics of the property (none were detailed on the web/info sheet). In conversation with ...
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What agent could do to change your mind?
Showed more interest in the property, both pre and post offer. Responded more promptly to concerns we had. Very often queries were not chased up, and when we asked again, we were often told, 'I'm sure it's fine'
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By: Rob wade
Nov 23, 2013
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Dear Ben, Thank you for your feedback Regarding your experiance with us, i'm sorry to hear that it was not the service you were expecting and I would happily speak to you regarding this? You can contact me via the branch if you wish to. On a positive note I'm glad that you were happy with Dmitri and Lucy and hope that your sale has now gone through. Rob wade Group Partner ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Douglas Allen

Regional Awards won by Douglas Allen

Individual Branch Awards

Ilford, IG1



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