Douglas Allen
4.1/5, 340 reviews
81% recommended
71% sales valuation accuracy
70% sales fee satisfaction
No company information

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Latest Reviews

 View all Reviews 340
9th Aug 2024
reviewed by 'William Quinn'
“Douglas Allen Woodford Green provided excellent professional service. The process was made seamless and they provided care and reassurance throughout ......”
15th Apr 2024
reviewed by 'Maisa Captain-Heath'
“The current team at the Wickford branch, headed by Alex Harding and including Caroline, Demi, Lucy and others, is a ......”
8th Apr 2024
reviewed by 'Sue Appleton'
“Although my property is not sold yet I'm confident Douglas Allen will get me over the line . They are friendly ......”
31st Mar 2024
reviewed by 'Allison'
“I would like to thank the team at Douglas Allen Chadwell Heath for helping me in selling my property.When ......”
28th Feb 2024
reviewed by 'Ms'
“After the first viewing, I offered 600,000 to the landlord through the agent Douglas Allen – Hornchurch. As the first offer was ......”
5th Feb 2024
reviewed by 'Wendy Phillips'
“Natasha Tomlins was amazing she helped me through the whole process and was always contactable....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 70% £26,000 £832,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 3 2 168 18 88 8 14 36
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Douglas Allen Branches (view all 21)
Barkingside, IG6
Basildon, SS14
Billericay, CM12
Brentwood, CM14
Chadwell Heath, RM6
Chigwell, IG7
Chingford, E4
East Ham, E6

“Avoid at all costs - Walthamstow is awash with Estate ......”

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Oct 28,2016
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By: 'anon'
Oct 28,2016
7 people found
this helpful
Avoid at all costs - Walthamstow is awash with Estate Agents, I made the mistake of going with Douglas Allen much to my regret and cost - both financial and emotional. Their rates are ridiculously high ( I later found out ), they do the bare minimum ...
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Comment on agent fees
very high in market
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“As polite as possible on the phone couldn't be helpful ......”

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Oct 08,2016
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By: 'T*s'
Oct 08,2016
10 people found
this helpful
As polite as possible on the phone couldn't be helpful enough,that all changed the instant she came through the door. After cutting her off from her rehearsed script her attitude became nasty and to be frank rude obnoxious and frankly she must of thought ...
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Comment on agent fees
3x more than any other quote I have had off any other agent in the area, yet again claiming to be the best and putting other estate agents down.
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“Hi, I would not recommend using this agent as a ......”

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Aug 17,2016
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By: 'Anonymous'
Aug 17,2016
1 people found
this helpful
Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral ...
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Comment on agent fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
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“Poor customer service, extreamly poor progression management, missed finding out ......”

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Mar 10,2016
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By: 'Anon'
Mar 10,2016
7 people found
this helpful
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations....
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Comment on agent fees
Well over priced for the service they provided.
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“all in all...very poor....no communication, unprofessional practices and ......”

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Jan 20,2016
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Lynburge
By: 'dave'
Jan 20,2016
6 people found
this helpful
all in all...very poor....no communication, unprofessional practices and untrustworthy. put an offer in for a ig5 property, told it was refused and house no longer on market. then never returned my phone calls. low and behold 5 months later the house was sold for 25,000 ...
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By: Douglas Allen
Jan 20, 2016
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Dear Dave, We put forward all offers to sellers but do have to take into consideration buyers positions and ultimately it is our seller thats makes a decision on which offer to accept not us. You must also take into consideration other items effecting final sale values such as mortgages, surveys and chains. I dont see how small independant agents will make a difference to this process with the majority of our customers being extremely satisfied with the comunication and service levels ...

“It's without surprise that I've found Douglas Allen to be ......”

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Oct 08,2015
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By: 'Jamie'
Oct 08,2015
5 people found
this helpful
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were ...
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What agent could do to change your mind?
Treated us with respect and been more cooperative when selling our flat. Dan told us a list of things they would do for us that all fell by the wayside. Living up to that list would have been enough. But most of all, treat their clients with respect and follow a decent code of practice. Don't hide behind clauses and contracts that they can see are immoral and not applicable. I've never had such an experience with a company - anywhere.
Attached Filesnbsp;
Comment on agent fees
As above. We consider that we were duped in to paying such a large fee. Never again, would I use them.
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“We were currently renting with the council and paying full ......”

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Aug 08,2014
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By: 'julie'
Aug 08,2014
0 people found
this helpful
We were currently renting with the council and paying full rent but we werent getting the service we needed so we decided to go anf private rent and we serched on the internet for properties in pontefract that accepted pets we found alot that didnt ...
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Comment on agent fees
The agent fees I believed were very reasonable and we recieved excellent service.
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“At first I thought that the customer service from this ......”

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Aug 08,2014
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Pamela
By: 'Unimpressed'
Aug 08,2014
6 people found
this helpful
At first I thought that the customer service from this Estate Agent was excellent with them being able to refer me using their solicitors (who are not very customer focused as I have trouble trying to contact them and have therefore terminated them) and their ...
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“Mr. Goldsworthy has from day one impressed us with his ......”

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Jun 25,2014
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Carl
By: 'Mr.'
Jun 25,2014
0 people found
this helpful
Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat. The office ...
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“thought the whole thing was a shambles to be perfectly ......”

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May 29,2014
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By: 'M'
May 29,2014
3 people found
this helpful
thought the whole thing was a shambles to be perfectly honest. 2 things... 1) i picked these because out of the 3 agents i had round, they told me they would only charge me £150 to sell my house. What they didnt explain properly was that they charged my ...
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What agent could do to change your mind?
explain things better, looking at it now. they cost me more money. What we should have done was agree a fee that was lower.
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“I was about to sell my newly renovated one-bed flat ......”

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Apr 12,2014
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By: 'Steve'
Apr 12,2014
2 people found
this helpful
I was about to sell my newly renovated one-bed flat in South Woodford and invited estate agents round to view. Steve Ford from Douglas Allen in Woodford Green stood out straight away, explaining the current market and suggesting a realistic price for the property. He ...
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“My initial visit from Ray was very informative, he managed ......”

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Apr 07,2014
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Ray
By: 'Sandra'
Apr 07,2014
0 people found
this helpful
My initial visit from Ray was very informative, he managed to get a large number of viewings arranged within just 12 hours! I had many offers that day and he went on to get the best price...above the original asking price. Once the sale started ...
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“I had the misfortune to deal with Douglas Allen in ......”

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Mar 21,2014
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By: 'Disgusted'
Mar 21,2014
10 people found
this helpful
I had the misfortune to deal with Douglas Allen in wickford as I wanted to purchase a repossession which they were managing. They are dishonest and told me blatant lies, costing me a significant amount of money and extreme distress. Steer clear of them. If ...
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“From the first call to discuss a valuation with the ......”

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Mar 18,2014
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By: 'Mrs'
Mar 18,2014
1 people found
this helpful
From the first call to discuss a valuation with the prospect of a sale, we found Douglas Allen very attentive with lots of advice and friendliness which puts you at ease especially Stephen Ford who was very knowledgeable about the area and the current market ...
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“We first got onto the property ladder when we purchased ......”

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Mar 17,2014
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Robin
By: 'Mr'
Mar 17,2014
1 people found
this helpful
We first got onto the property ladder when we purchased from Douglas Allen Woodford Green in 2009. We were originally in the process of buying another property with the Douglas Allen Wanstead branch but were gazumped and were anxious to have dealings with them again. However ...
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“I have just sold my property through the Loughton branch ......”

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Mar 14,2014
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By: 'Chris'
Mar 14,2014
0 people found
this helpful
I have just sold my property through the Loughton branch before I moved to Spain. I sold by tender which worked very well and got me as much money as possible to start my project in Spain. From start to finish the process was very ...
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“Within 5 days of our initial meeting with Stephen Ford we ......”

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Mar 04,2014
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By: 'John'
Mar 04,2014
0 people found
this helpful
Within 5 days of our initial meeting with Stephen Ford we had an offer in excess of the asking price from qualified buyers, with no property to sell. Our property was only marketed to prospective buyers already on Douglas Allen's books, it was not placed on ...
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“Nathan and his staff we're excellent. Nathan did the initial ......”

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Mar 04,2014
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Nathan
By: 'Sarah'
Mar 04,2014
0 people found
this helpful
Nathan and his staff we're excellent. Nathan did the initial visit and was very professional and friendly. I felt he could be trusted. We we're kept upto date with good information and the two ladies who showed people around on the open day were efficient ...
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“We were very pleased with the way the sale progressed. ......”

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Mar 04,2014
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Steve
By: 'Val'
Mar 04,2014
0 people found
this helpful
We were very pleased with the way the sale progressed. Steve, the Branch Manager was very helpful and always dealt with any queries promptly. Khaleesha, the senior Sales Consultant, was always very friendly and took time to deal with any concerns we had. The staff ...
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“Stephen Ford was extremely professional from the very first visit ......”

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Mar 03,2014
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By: 'Michael'
Mar 03,2014
0 people found
this helpful
Stephen Ford was extremely professional from the very first visit to the property we wished to sell. He was very knowledgeable about the local house market and explained the process that Douglas Allen followed to achieve successful sales. He advised a price which we found ...
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“We bought a house in Wanstead though Douglas Allen and, ......”

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Mar 03,2014
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Nathan
By: 'Steven'
Mar 03,2014
0 people found
this helpful
We bought a house in Wanstead though Douglas Allen and, I would readily use and recommend Nathan as an excellent Estate agent who will work very hard to get to a positive outcome, where both buyer and seller feel like a winner. He comes across ...
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“Excellent & professional service from all the staff. Really prompt at ......”

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Feb 22,2014
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By: 'Sue'
Feb 22,2014
0 people found
this helpful
Excellent & professional service from all the staff. Really prompt at getting back to my emails and calls. Organised an open day for my property & keep me in the loop at all times. All the staff in this branch are friendly & helpful. Thoroughly recommend....
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By: JLH
Feb 24, 2014
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Dear Sue, Thank you for taking the time and trouble to post this review of our Wanstead office. Nathan and his team are committed to helping all our customers through what can be a stressful time and I am pleased that you have been so complimentary about their success on your behalf. May I take this opportunity to thank you for choosing Douglas Allen to fulfil this very important task and to wish you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“Our first initial contact with Paul Cromwell was when he ......”

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Feb 20,2014
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Paul
By: 'Sharon'
Feb 20,2014
0 people found
this helpful
Our first initial contact with Paul Cromwell was when he valued our house and whilst we had quotes from 3 other estate agents we found his after sales paperwork very easy to follow and understand. This was also very informative about the local area that we ...
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“Very active and warm,trustworth. I sold my house through ......”

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Feb 18,2014
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By: 'Zhuang'
Feb 18,2014
0 people found
this helpful
Very active and warm,trustworth. I sold my house through his team but he is always give me the confidence of them. As a floating manager he is a back bone indeed....
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“Good service after a slight problems where first prospective buyer ......”

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Feb 17,2014
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Glen
By: 'Gloria'
Feb 17,2014
0 people found
this helpful
Good service after a slight problems where first prospective buyer was having problem getting a mortgage we were not informed fully, manager Glenn was away that time I was told. I went to office spoke to Glenn, when he put everything into action. From there ...
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“Carl was very helpful and guided us on selling our ......”

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Feb 17,2014
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Carl
By: 'Pat'
Feb 17,2014
0 people found
this helpful
Carl was very helpful and guided us on selling our property, we had a shaky start with other team members regarding viewings but Andrew Bilby more the compensated for this with his dedication and "over and above duty " help solving problems that our solicitors could ...
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“We sold are house through this agent fristly because it ......”

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Feb 17,2014
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By: 'Shawn'
Feb 17,2014
0 people found
this helpful
We sold are house through this agent fristly because it valuation was fair and competitive, it took in all about two month to get a buyer. The process was not as easy, as we would have liked. because their were some problems along the way, ...
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“Good experience and would would recommend the branch. Good at ......”

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Feb 17,2014
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Devinder
By: 'Aneel'
Feb 17,2014
0 people found
this helpful
Good experience and would would recommend the branch. Good at keeping in contact and letting me know what was going on and helped me secure a really nice flat. Would use them in the future. Felt like they were a honest group of people...
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“I spent a long and sometimes depressing eighteen months on ......”

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Feb 17,2014
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By: 'Lucy'
Feb 17,2014
0 people found
this helpful
I spent a long and sometimes depressing eighteen months on and off to sell my property , from February 2012 to finally moving in October 2013. I initially put it on the market with Douglas Allen, then swapped for a couple of months later on in the summer ...
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By: JLH
Feb 21, 2014
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Dear Lucy, Our Epping office will be bowled over by your kind comments and so pleased they were able to help you through what can be a stressful period. Thank you ever so much for taking the time and trouble to post this review and on behalf of the Epping team, thank you for choosing to use Douglas Allen and best wishes in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...

“Andrew Bilby from Douglas Allan has given a Great service, ......”

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Feb 11,2014
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Andrew
By: 'altan'
Feb 11,2014
0 people found
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Andrew Bilby from Douglas Allan has given a Great service, great help and guidance to a first time buyer. highly recommended....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Douglas Allen

Regional Awards won by Douglas Allen

Individual Branch Awards

Ilford, IG1



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