98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ...
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Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.
Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Latest Reviews
View all Reviews 247
12th Dec 2024
reviewed by 'Aurora'
29th Oct 2024
reviewed by 'Jakes'
19th Oct 2024
reviewed by 'Aaron'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 98% | 98% | £550 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 48 | 3 | 187 | 6 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
- KT17
- KT19
- KT18
- KT20
- KT21
- KT22
- SM1
- SM2
Address
Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 4
Jun 28,2018
Jun 28,2018
0
people found
this helpful
this helpful
Direct residential were professional, very polite, approachable and efficient as managing agents. Anytime we had a problem, they were quick to resolve it. The 3 monthly house checks we found a little inconvenient and frequent compared to our previous rental, however we understand that this no ...
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Comment on agent fees
Good
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Apr 10, 2019
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(1)
Thank you Sam. This is such a pleasure to read. We are delighted that you are enjoying our service. ...
Mar 24,2018
Mar 24,2018
0
people found
this helpful
this helpful
I had a positive experience with direct residential, the whole process from viewing to processing and signing contracts was smooth and speedy.
the team was professional and supportive.
the fees were as expected....
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Apr 10, 2019
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(1)
Thank you for your review. It has been a pleasure to work with you. ...
Nov 28,2017
Nov 28,2017
0
people found
this helpful
this helpful
Was just looking at web site and filled in details for a free online rental valuation. Had a very friendly and helpful call back and was happy to engage them as I had little luck for the previous month to find a tenant. They found ...
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Comment on agent fees
Very competitive and matched the lowest price offered by other agent.
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Apr 10, 2019
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(1)
Thank you ever so much for your review! We would love to show you our gratitude so please do get in touch directly to enable me to thank you personally. Thank you for taking the time to review us! Adam ([email protected]) ...
Oct 05,2017
Oct 05,2017
5
people found
this helpful
this helpful
If you are a tenant - they treat you like your a low life who is a meer lodger - even though you're paying the landlords mortgage. Send letters like "glad you're enjoying your stay" when they come to check up on you and route ...
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Comment on agent fees
Fees seem in line
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Apr 10, 2019
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(1)
Dear Peter, thank you for your feedback, which we take very seriously. Please could you identify yourself as we have never had a tenant named as yourself. However, the purpose of the property inspections are three fold, in that we have to ensure the tenant is receiving a quality product for the rent paid, as well as any maintenance issues are addressed for your benefit. These are also performed for the landlord so that we manage his asset competently. ...
Mar 06,2017
Mar 06,2017
1
people found
this helpful
this helpful
Both agents were friendly welcoming and so very helpful with quick response to all of my questions. I hate moving but they have made this a very easy task
Thanks guys
Mark...
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Apr 10, 2019
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Thank you for your kind words, Mark. ...
Mar 02,2017
Mar 02,2017
1
people found
this helpful
this helpful
Fantastic service. Managing my mums property in Epsom from Australia never an option and the guys have DR have made it incredibly simple. Great response time, great support and great service...
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Comment on agent fees
Fees are fair
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Apr 10, 2019
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(1)
Thank you Harvey. We are absolutely delighted to be working with you. ...
Feb 13,2017
Feb 13,2017
1
people found
this helpful
this helpful
Everything happened that was supposed to happen....what more do I need? Everyone knew what to do and did it....
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Comment on agent fees
Expected
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Nick
Linda
Harrie
Ian
(17)
Elle May
Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to your comments….
……we’re here to help
At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.
If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.
Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:
Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.
Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:
The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG
Tel: 0844 387 0555 Website: www.arla.co.uk
The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by
……we’re here to help
At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.
If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.
Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:
Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.
Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:
The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG
Tel: 0844 387 0555 Website: www.arla.co.uk
The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306 Website: http://www.tpos.co.uk
Best Letting Agent in Epsom 
Best Letting Agent in Greater London South 
