Direct Residential
4.9/5, 247 reviews
96% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Letting Agents | Epsom, Sutton, Ashtead, Leatherhead | Property Management | Direct Residential

Latest Reviews

 View all Reviews 247
12th Dec 2024
reviewed by 'Aurora'
“As a landlord, I would highly recommend Direct Residential. Linda and the team have been friendly, very helpful and extremely ......”
29th Oct 2024
reviewed by 'Jakes'
“The service received from all at Direct Residential has been professional and prompt. Harrie Gilliani has been always so very ......”
19th Oct 2024
reviewed by 'Aaron'
“All staff we communicated were amazing when helping us secure put new property. A special shoutout to Anna who was ......”
20th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
19th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
6th Sep 2024
reviewed by 'SV'
“Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 3 187 6 0 0 0 0 2 1
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   4
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“I am renting a flat in Epsom through Direct R......”

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Nov 21,2019
Minithumbup
By: 'Christopher'
Nov 21,2019
0 people found
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I am renting a flat in Epsom through Direct Residential. The process has been clear and easy. The team is friendly and always willing to provide assistance as and when needed....
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“I had a good experience with all of them. Eve......”

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Nov 21,2019
Minithumbup
By: 'Chiara'
Nov 21,2019
0 people found
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I had a good experience with all of them. Everything was done on time. They are all nice and really helpful for everything ....
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“Professional and Friendly!...”

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Nov 15,2019
Minithumbup
By: 'Lloyd'
Nov 15,2019
0 people found
this helpful
Professional and Friendly! They have treated us extremely well, I can't fault them at all! As a tenant we have been extremely well looked after...
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“Superb experience......”

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Nov 11,2019
Minithumbup
By: 'Clara'
Nov 11,2019
0 people found
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My husband and I have had a superb experience with Direct Resedential. We’ve only just moved into our flat but so far the whole process has been smooth and easy. I would recommend these agents!...
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“A big thank you!...”

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Nov 08,2019
Minithumbup
By: 'Amber'
Nov 08,2019
0 people found
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I am happy with how the company were easy to talk if we were unsure of anything and had good communication skills when we had to come into Direct residential. A big thank you to Matthew who gave us all the information about the flat ...
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“Gabriel is a great agent to deal with! I woul......”

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Oct 21,2019
Minithumbup
By: 'Gianmarco'
Oct 21,2019
0 people found
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Gabriel is a great agent to deal with! I would highly recommend him as he has always been there to assist with whatever we needed....
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“Great Letting Agency...”

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Oct 18,2019
Minithumbup
By: 'Simon'
Oct 18,2019
0 people found
this helpful
Been with them for several years and have always found them helpful. Make renewal each year a straight forward process. Always available to help and resolve any reported issues quickly and efficiently....
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“Can't go Wrong!...”

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Oct 08,2019
Minithumbup
By: 'Kiran'
Oct 08,2019
0 people found
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Do What it says on the tin. Found us a perfect tenant meeting all our requirements in good time and the fee was very competitive compared to other agents in the area. Professional, efficient and courteous. At renewal a slight issue I had with the ...
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“Brilliant experience. Bottle of bubbly left f......”

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Sep 25,2019
Minithumbup
By: 'Gabriella'
Sep 25,2019
0 people found
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Brilliant experience. Bottle of bubbly left for us when we moved in and checkout was painless. Helpful staff, considerate landlords and super prompt service....
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“Amazinh service...”

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Sep 22,2019
Minithumbup
By: '[email protected]'
Sep 22,2019
0 people found
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It’s our first home and the process it’s being easier than we thought thanks to Direct Residential. Very efficient and stress free....
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“I have let my property through Direct Residen......”

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Sep 20,2019
Minithumbup
By: 'Mike'
Sep 20,2019
0 people found
this helpful
I have let my property through Direct Residential for eight years and would have no hesitation recommending in them to prospective new or experienced landlords given their exemplary, attentive service and high levels of expertise. In the early days I was reassured by their professional ...
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“Great comunication...”

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Aug 28,2019
Minithumbup
By: 'Sarah'
Aug 28,2019
0 people found
this helpful
We used Direct Residential for 4 years to help us rent our house out while we were living abroad. Their communication was excellent and they were quick to resolve any problems with the house....
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“Everyone at the Epsom branch were extremely f......”

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Aug 15,2019
Minithumbup
By: 'Danielle'
Aug 15,2019
0 people found
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Everyone at the Epsom branch were extremely friendly and always very helpful. The best team of estate agents i have worked with, everyone knew what was happening with the process running upto my tenancy start date. They were all quick with any response needed via ...
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“Highly recommended!...”

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Aug 12,2019
Minithumbup
By: 'Adam'
Aug 12,2019
0 people found
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The whole rental process was very straightforward, from signing the contract to the deposit return and checkout. The staff are friendly and helpful, and ensured that any maintenance issues were resolved quickly. Would highly recommend Direct Residential....
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“Used to dread the thought of renting through ......”

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Aug 05,2019
Minithumbup
By: 'Karoline'
Aug 05,2019
0 people found
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Used to dread the thought of renting through agencies as they’re known to be full of hassle.. I’ve just rented a property with Direct Residential and it was really straight forward, they gave us a hand with everything we needed and were ever ...
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“Professional Letting Agency...”

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Aug 02,2019
Minithumbup
By: 'James'
Aug 02,2019
0 people found
this helpful
Letted a property through Direct Residential while on a one-year work placement from University. They were thoroughly professional and helpful from the initial moving in all the way to moving back out again. Fees are reasonable too. Would recommend....
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“Quick and easy service...”

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Jul 30,2019
Minithumbup
By: 'Scott'
Jul 30,2019
0 people found
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It was a quick and easy process with friendly and helpful staff. No hassle at any stage, would definately use again....
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“I would highly recommend Direct Residential -......”

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Jun 24,2019
Minithumbup
By: 'Sharon'
Jun 24,2019
0 people found
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I would highly recommend Direct Residential - the communication and responsiveness is second to none. They even left a lovely welcome present for me...
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“Efficient and Friendly...”

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Jun 19,2019
Minithumbup
By: 'Lauren'
Jun 19,2019
0 people found
this helpful
I had a lovely experience using the Direct Lettings team in Epsom. They were all fast efficient and friendly. I will definitely be using them again in the future. Thank you for all your hard work...
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Comment on agent fees
Fees were reasonable
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“Great service...”

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Jun 19,2019
Minithumbup
By: 'J&M'
Jun 19,2019
0 people found
this helpful
Had an excellent experience with the Direct Residential team. Thanks for everything. Excellent communication and proactive, friendly approach. Would use again when renting out our property....
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Comment on agent fees
Fees were competitive with other high street agents.
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“Overall Experience...”

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May 31,2019
Minithumbup
By: 'Kaz'
May 31,2019
0 people found
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From the moment I decided I wanted to view the house the communication was good, the viewing was what I expected and the contract signing was easy and all online....
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Good
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“Happy Customer...”

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May 31,2019
Minithumbup
By: 'Happy'
May 31,2019
0 people found
this helpful
Throughout the whole process all the staff we dealt with at Direct Residential carried out their duties in a highly efficient manner. We would have no hesitation in recommending this company....
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Comment on agent fees
Fees were in line with other companies we spoke with.
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“So Happy!!...”

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May 17,2019
Minithumbup
By: 'Mr'
May 17,2019
0 people found
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I could not have asked for a better experience. Direct Residential made my move very easy and helped us through from start to finish. I would happily recommend to anyone looking for an honest lettings agent....
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good
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“Great service...”

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May 16,2019
Minithumbup
By: 'Artur'
May 16,2019
0 people found
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I have positive opinion. Professional estate agents. Very good service and time management. Helpful and correct attitude. Thanks very much....
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Good
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“Very Good!!...”

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Apr 28,2019
Minithumbup
By: 'Paul'
Apr 28,2019
0 people found
this helpful
Myself and partner recently used Direct Residential to rent a property. As it was our first time renting there was a few things we unsure about. Direct Residential have been suburb and answered our queries very efficiently and helpfully....
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Good
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“Excellent Service...”

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Apr 24,2019
Minithumbup
By: 'Mike,'
Apr 24,2019
0 people found
this helpful
After pretty ordinary experiences with other agents, we really didn't have high expectations when it comes to the service levels of property agents. And being a tenant you don't really have a choice who to use because that is down to the property owner. However, ...
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Good.
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“Satisfied tenant...”

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Apr 05,2019
Minithumbup
By: 'David'
Apr 05,2019
0 people found
this helpful
I rented a flat in Leatherhead for just over a year. I found Direct Residential to be very helpful and responsive at all times, often getting back to me within minutes. I had a couple of issues where swift repairs were needed (ceiling leak due ...
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By: Direct Residential
Apr 10, 2019
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Thank you for your kind feedback, David. We are delighted you enjoyed our service! ...

“Excellent Service!...”

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Apr 04,2019
Minithumbup
By: 'Michael'
Apr 04,2019
0 people found
this helpful
I am now on my 3rd renewal with Direct Residential and the process is always stress free. Russell has dealt with my renewed contract promptly and all was completed in a few days. Whenever there is an issue they are very proactive and deal with ...
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Comment on agent fees
Reasonable fees compared to other agents out there.
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By: Direct Residential
Apr 10, 2019
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Thank you Michael. We hope that you continue to enjoy your new home. ...

“Superb Service...”

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Jan 17,2019
Minithumbup
Staff profile picture
Ian
By: 'Delighted'
Jan 17,2019
0 people found
this helpful
Direct Residential are a delight to work with. For landlords they are on top of every aspect of the tenancy - finding tenants, ensuring the tenant feels welcome and at home, sorting out all the paperwork and checks necessary, proactively resolving any issues, property maintenance ...
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Comment on agent fees
The fees are very reasonable and the service received is excellent
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By: Athena Otho-Briggs
Jan 17, 2019
View all comments (1)
Thank you ever so much for such a shining review! We would love to show you our gratitude so please do get in touch directly to enable me to thank you personally. Thank you for taking the time to review us! Athena ([email protected]) ...

“As Managing Agent...”

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Aug 27,2018
Minithumbup
By: 'Peter'
Aug 27,2018
0 people found
this helpful
Preparing the flat for a tenant after the death of the relation who had been in situ since the flats were built was not going to be easy, but thanks to Direct Residential it all went well. Their attention to detail and their help when ...
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Comment on agent fees
The fees to be charged were given to us at the beginning and there were no unexpected items. They earned every penny.
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By: Direct Residential
Apr 10, 2019
View all comments (1)
Thank you Peter! Such kind words. It is a pleasure to continue working with you and Paul. ...
Staff picture Nick
Staff picture Linda
Staff picture Harrie
Staff picture Ian
(17)
Staff picture Elle May
Staff picture Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Regional Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17



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