Direct Residential
4.9/5, 247 reviews
96% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Letting Agents | Epsom, Sutton, Ashtead, Leatherhead | Property Management | Direct Residential

Latest Reviews

 View all Reviews 247
12th Dec 2024
reviewed by 'Aurora'
“As a landlord, I would highly recommend Direct Residential. Linda and the team have been friendly, very helpful and extremely ......”
29th Oct 2024
reviewed by 'Jakes'
“The service received from all at Direct Residential has been professional and prompt. Harrie Gilliani has been always so very ......”
19th Oct 2024
reviewed by 'Aaron'
“All staff we communicated were amazing when helping us secure put new property. A special shoutout to Anna who was ......”
20th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
19th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
6th Sep 2024
reviewed by 'SV'
“Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 3 187 6 0 0 0 0 2 1
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   4
View more properties

“Rhian from Direct Residential has been brilli......”

Share on :
Aug 03,2020
Minithumbup
By: 'Charlotte'
Aug 03,2020
0 people found
this helpful
Rhian from Direct Residential has been brilliant from showing us around our property to ensuring that we moved in. Communication has been fantastic and she was extremely helpful and such a nice girl. Would never have known it was her first day if she hadn’...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Direct Residential a trusted agent...”

Share on :
Jul 28,2020
Minithumbup
By: 'Laura'
Jul 28,2020
0 people found
this helpful
Direct Residential have looked after my property for over 8 years. They are always very helpful and do everything they can to find new tenants whenever required. They have a thorough vetting process and I have had no issues with the tenants that have rented my ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A professional, helpful and efficient service......”

Share on :
Jul 26,2020
Minithumbup
By: 'Gary'
Jul 26,2020
0 people found
this helpful
A professional, helpful and efficient service throughout. Handled with great care. Everything was completed in a timely manner and all requests were handled immediately. I would recommend Direct Residential to anyone looking for a friendly yet professional service. Thank you! 5 stars all round!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I recommend the Direct Residential agency. Qu......”

Share on :
Jul 19,2020
Minithumbup
By: 'Angelika'
Jul 19,2020
0 people found
this helpful
I recommend the Direct Residential agency. Quickly solves problems, easy contact, professional approach to the customer. Friendly service. They are always ready to help....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great specialists always ready to help. I str......”

Share on :
Jul 19,2020
Minithumbdown
By: 'Radoslaw'
Jul 19,2020
0 people found
this helpful
Great specialists always ready to help. I strongly recommend this agency because I can always count on help and cooperation on their part!!!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great agency...”

Share on :
Jun 19,2020
Minithumbup
By: 'Susan'
Jun 19,2020
0 people found
this helpful
Great agency, always keep you up to date with new legislation and very proactive. Whole process with them is very straightforward...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Tenancy Renewal...”

Share on :
Jun 08,2020
Minithumbup
By: 'Scott'
Jun 08,2020
0 people found
this helpful
We have just renewed with Direct residential for a second year. This was done quick and easily over the phone and email with no hassles. Would highly recommend!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thoroughly Recommended...”

Share on :
Jun 08,2020
Minithumbup
Staff profile picture
Ian
By: 'Nicky'
Jun 08,2020
0 people found
this helpful
Very professional team. Ian visited the property and marketed it the very same day. Tenants were found in just five days....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a great experience with Direct Resident......”

Share on :
Jun 01,2020
Minithumbup
Staff profile picture
Ian
By: 'Giulia'
Jun 01,2020
0 people found
this helpful
I had a great experience with Direct Residential. They have been really helpful and considerate when I had to rent a flat during Covid19 time. They managed to arrange a video tour of the house and they dealt with all the paper work digitally. I ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Superb services...”

Share on :
May 12,2020
Minithumbup
By: 'Melanie'
May 12,2020
0 people found
this helpful
We had really good experience with Direct Residential which helped us find us a perfect home early this year. We have been renting for over 10 years and they are definitely the top agent we have dealt with. They are efficient, responsive and professional. So we ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly recommend!...”

Share on :
Apr 29,2020
Minithumbup
By: 'Dazale'
Apr 29,2020
0 people found
this helpful
I have been renting with Direct Residential for many years now. They have been very helpful and accommodating to our needs. Highly recommend!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Matthew and Russell were extremely helpful de......”

Share on :
Apr 17,2020
Minithumbup
By: 'Denise'
Apr 17,2020
0 people found
this helpful
Matthew and Russell were extremely helpful dealing with my rental property. The house is rather special to me which they were sympathetic to when finding a suitable tenant. The team including Gabriel were extremely professional and efficient....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I rent a house from Direct Residential alread......”

Share on :
Apr 01,2020
Minithumbup
By: 'Sandra'
Apr 01,2020
0 people found
this helpful
I rent a house from Direct Residential already for 4year and I am very happy with the service I received from them. Thank you...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Either I or a member of my family have been u......”

Share on :
Apr 01,2020
Minithumbup
By: 'PENELOPE'
Apr 01,2020
0 people found
this helpful
Either I or a member of my family have been utilising the services of Direct Residential for properties we own in the Epsom area for approximately 12 years. They have always found us tenants who have looked after our properties and paid their rent on time. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic letting agents....”

Share on :
Mar 25,2020
Minithumbup
By: 'Craig'
Mar 25,2020
0 people found
this helpful
Fantastic letting agents. Russell is a fantastic member of the team I had a question regarding the contract and was confused and frustrated - Russell explained clearly and gave me a call to clarify everything and sorted my issue straight away. Extremely helpful and thorough ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Direct Residential managed our mum's property......”

Share on :
Mar 11,2020
Minithumbup
By: 'Harvey'
Mar 11,2020
0 people found
this helpful
Direct Residential managed our mum's property for 4 years once she had to move to a residential home. I can only say that they were first class in everything that they did for us an landlords and I also suspect for our various tenants. Quick, efficient, ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Direct Residential managed a rental property ......”

Share on :
Mar 10,2020
Minithumbup
By: 'Brett'
Mar 10,2020
0 people found
this helpful
Direct Residential managed a rental property for us over a number of years and did a first-rate job: incredibly professional and reliable. Would recommend to anyone....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“First experience with Direct Residential and really pleased...”

Share on :
Mar 08,2020
Minithumbup
By: 'Valerie'
Mar 08,2020
0 people found
this helpful
First experience with Direct Residential and I am extremely pleased. Each members of the team involved with my property search up to the signing of the lease were great....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing Agents...”

Share on :
Feb 10,2020
Minithumbup
By: 'Shilpa'
Feb 10,2020
0 people found
this helpful
This is the first time I have had the opportunity to work with Direct Residential. Their service has been outstanding and I was very impressed the way everything was handled from start to finish. The thing that impressed me the most was how soon I ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely Amazing!...”

Share on :
Feb 09,2020
Minithumbup
By: 'Emily'
Feb 09,2020
0 people found
this helpful
The whole team at Direct Residential have been absolutely amazing throughout the whole moving process! Having moved a few times, the team at Direct Residential have made moving this time round, the most stress free and smooth experience. Everything from helping us find the property ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“First time using Direct Residential Ltd...”

Share on :
Feb 08,2020
Minithumbup
By: 'L'
Feb 08,2020
0 people found
this helpful
Both Elena (co-ordinator) and Matthew (estate agent) were friendly, efficient and welcoming whilst guiding us through this first time experience with Direct residential....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Quality local letting agency...”

Share on :
Jan 26,2020
Minithumbup
By: 'Keming'
Jan 26,2020
0 people found
this helpful
We have used Direct Residential for letting one flat in Epsom since 2010 and are very happy with their services. They focus on letting service only, I think, and know locals very well. During the period, some of their staff left and new staff joined but ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Hassle free move and profesional service. The......”

Share on :
Jan 21,2020
Minithumbup
By: 'Mike'
Jan 21,2020
0 people found
this helpful
Hassle free move and profesional service. They would always try to help with a smile on their face. Thank you, Matt....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic agent for tenants really responsive......”

Share on :
Dec 05,2019
Minithumbup
By: 'Muhammed'
Dec 05,2019
0 people found
this helpful
Fantastic agent for tenants really responsive and thorough. Very flexible with everything and rapid responses. Kept promises. I would definitely rent through them again...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Best Estate Agents in Epsom...”

Share on :
Dec 04,2019
Minithumbup
By: 'Daniel'
Dec 04,2019
0 people found
this helpful
I just renewed my rent agreement so Direct Residential Staff have been absolutely delightful and helpful. They take time to understand and help their clients. I am so happy with them so far...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Brilliant customer service!!...”

Share on :
Nov 30,2019
Minithumbup
By: 'Laura'
Nov 30,2019
0 people found
this helpful
Excellent service by direct residential. Everything dealt with very promptly. Would highly recommend using them. Very pleased to have found a rental through them!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly Recommend for Landlords...”

Share on :
Nov 29,2019
Minithumbup
By: 'Laura'
Nov 29,2019
0 people found
this helpful
Direct Residential have managed my property for 7 years. I cannot fault their service. They are helpful, prompt and have an excellent vetting service. I have had no issues with any of the tenants they have found me over the years. Highly recommend...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from the beginning...”

Share on :
Nov 27,2019
Minithumbup
By: 'Krisztian'
Nov 27,2019
0 people found
this helpful
Excellent service from the beginning, We highly recommend the team in Epsom, they have been very prompt and helpful in helping us finding our new home....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent letting agent....”

Share on :
Nov 27,2019
Minithumbup
By: 'M'
Nov 27,2019
0 people found
this helpful
We are second years with Direct residential as a landlord in Epsom. They are friendly but very professional at the same time. As we are very busy of our daily life, we asked full management service. We don't need to worry anything, they manage our ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Good communication and organised service. Eas......”

Share on :
Nov 26,2019
Minithumbup
By: 'Hannah'
Nov 26,2019
0 people found
this helpful
Good communication and organised service. Easy checkout service and everything was made straight forward. Would use again and recommend to another tenant....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Nick
Staff picture Linda
Staff picture Harrie
Staff picture Ian
(17)
Staff picture Elle May
Staff picture Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Regional Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17



Get in touch with

Direct Residential

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn