Direct Residential
4.9/5, 244 reviews
96% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.

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Latest Reviews

 View all Reviews 244
20th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
19th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
6th Sep 2024
reviewed by 'SV'
“Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and ......”
3rd Sep 2024
reviewed by 'Robyn'
“Moving from South Africa, we heard so many stories of the troubles people experienced trying to get a rental from ......”
30th Aug 2024
reviewed by 'UK Renter'
“Working with Direct Residential has been a wonderful experience. They're helpful, knowledgeable and attentive and have made the whole process ......”
30th Aug 2024
reviewed by 'Ashleigh'
“Throughout our year renting with Direct Residential, Nick has been so supportive and helpful. I would recommend the company to ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 3 185 6 0 0 0 0 2 1
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   23
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“I was fortunate to hear about Direct Residential through a ......”

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Dec 11,2020
Minithumbup
By: 'LW'
Dec 11,2020
0 people found
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I was fortunate to hear about Direct Residential through a recommendation. The entire team at Direct Residential showed an efficient, thorough and courteous approach throughout the entire process of finding and installing a new tenant. From start to finish, the tenancy was put into place ...
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“Russel is very good as his job and it is a pl......”

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Dec 09,2020
Minithumbup
By: 'Stephen'
Dec 09,2020
0 people found
this helpful
Russel is very good as his job and it is a pleasure to rent from DR. Excellent service from Direct Residential. I would rent from them again....
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“Great...”

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Dec 09,2020
Minithumbup
By: 'Holly'
Dec 09,2020
0 people found
this helpful
Very friendly and helpful, have been renting via them for a while now and have never had a problem. I am a tenant who has dealt mainly with Gabriel who is professional, polite and pleasant. As a whole they are very quick and efficient when ...
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“DR have been managing my rental agreement and......”

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Dec 08,2020
Minithumbup
By: 'Alok'
Dec 08,2020
0 people found
this helpful
DR have been managing my rental agreement and house maintenance for more than 2 years. Every interaction with them has always been hassle free and with complete peace of mind. Very proactive as well as responsive....
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“Very professional and responsive agent, very ......”

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Dec 06,2020
Minithumbup
By: 'Sam'
Dec 06,2020
0 people found
this helpful
Very professional and responsive agent, very easy to work with and resolve any issues. Would recommend them to people in the future....
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“Always a pleasure to deal with the friendly s......”

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Nov 20,2020
Minithumbup
By: 'Taryn'
Nov 20,2020
0 people found
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Always a pleasure to deal with the friendly staff and very fast and efficient service. Always get feedback and service on the same day....
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“Very good and helpful as always. They are alw......”

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Nov 11,2020
Minithumbup
By: 'Rebecca'
Nov 11,2020
0 people found
this helpful
Very good and helpful as always. They are always on hand to help us when we need anything. They are very pro active and always make you feel important when it comes to questions or assistance....
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“Amazing Team...”

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Nov 05,2020
Minithumbup
By: 'Dean'
Nov 05,2020
0 people found
this helpful
Everyone was very helpful during our move, and Gabriel has been amazing since moving in, easily contactable and quick to reply. What an amazing team!...
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“Excellent Letting Agents...”

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Nov 03,2020
Minithumbup
By: 'Simon'
Nov 03,2020
0 people found
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Always on hand to assist when required, and liaise with no issues between us and landlady. Any issues reported are dealt with efficiently and promptly....
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“I had a great experience with Direct Resident......”

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Nov 02,2020
Minithumbup
By: 'Arif'
Nov 02,2020
0 people found
this helpful
I had a great experience with Direct Residential. The have a great and very professional people. The whole process was very smooth and I would highly recommend Direct Residential....
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“Friendly and efficient service...”

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Oct 14,2020
Minithumbup
By: 'Jack'
Oct 14,2020
0 people found
this helpful
Used these guys to rent a flat. Friendly and efficient service, communication good, answered any queries we had quickly - would recommend...
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“The good impression that we had in the first ......”

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Oct 12,2020
Minithumbup
By: 'Maria'
Oct 12,2020
0 people found
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The good impression that we had in the first contact has prevailed until now ... Thank you guys !!! Roney and Maria...
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“We are part of the Direct Residential family and we are always together! Total success!!...”

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Oct 12,2020
Minithumbup
By: 'Roney'
Oct 12,2020
0 people found
this helpful
Thank you very much to everyone involved. From the beginning we had a great impression of the good service and respect with us. We were really surprised from the start. We are part of the Direct Residential family and we are always together! Total success!!...
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“My agent Rhian, Was open and honest helpful ......”

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Oct 09,2020
Minithumbup
By: 'Sunella'
Oct 09,2020
0 people found
this helpful
My agent Rhian, Was open and honest helpful warm and friendly. I loved the 2nd property which was available for long term renting suggested by Rhian. Location perfect with lovely neighbours. I'd recommend Direct House, to anyone I know because of the lovely people That ...
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“As single property Landlords our first and on......”

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Oct 07,2020
Minithumbup
By: 'David'
Oct 07,2020
0 people found
this helpful
As single property Landlords our first and only Letting Agent has been Direct Residential and from the first point of contact which was made 6years ago, we have found that D.R. have a very professional approach to every aspect of letting a property thereby ...
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“Superb team...”

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Oct 05,2020
Minithumbup
By: 'Roshan'
Oct 05,2020
0 people found
this helpful
We rented through Direct team and are very happy with their services and professionalism. Absolutely wonderful team which makes entire experience of renting a house a seamless process. Highly recommended !...
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“I rent through Direct Residential and they co......”

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Oct 05,2020
Minithumbup
By: 'Phoebe'
Oct 05,2020
0 people found
this helpful
I rent through Direct Residential and they continue to be helpful and understanding! My property is lovely and affordable as I’m a student....
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“Great friendly staff and an easy stress fr......”

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Oct 05,2020
Minithumbup
By: 'mr'
Oct 05,2020
0 people found
this helpful
Great friendly staff and an easy stress free way of renting a property.would recommend direct residential to anyone looking in the future....
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“Very good service. I did not stay longer wit......”

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Oct 05,2020
Minithumbup
By: 'Sara'
Oct 05,2020
0 people found
this helpful
Very good service. I did not stay longer with this agency, unfortunately. Always very helpful and efficient, from the viewing of the flat to the check out....
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“Recommend Direct Residential...”

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Oct 05,2020
Minithumbup
By: 'Romel'
Oct 05,2020
0 people found
this helpful
I have rented a property with Direct Residential - Epsom office, they are very professional and helpful. Mathew, Gabriel, Rhian...thank you for your help....
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“Staff extremely friendly and helpful througho......”

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Sep 21,2020
Minithumbup
By: 'Tom'
Sep 21,2020
0 people found
this helpful
Staff extremely friendly and helpful throughout the whole process, best experience I've had with any agency, helped with every question and went out of her way for us....
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“I have been very impressed with the friendly,......”

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Sep 03,2020
Minithumbup
By: 'Olivia'
Sep 03,2020
0 people found
this helpful
I have been very impressed with the friendly, professional team from Direct Residential! I have been very well looked after during the process and the team were super helpful and quickly responsive to any queries I had!...
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“Everyone was extremely friendly and helpful w......”

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Sep 03,2020
Minithumbup
By: 'emily'
Sep 03,2020
0 people found
this helpful
Everyone was extremely friendly and helpful when it came to finding the perfect place to stay. Would definitely recommend to anyone....
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“We have been very impressed with the speed an......”

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Aug 21,2020
Minithumbup
By: 'Rod'
Aug 21,2020
0 people found
this helpful
We have been very impressed with the speed and quality of service from Gabriel and the team. Whenever we have had cause to request help, from a faulty tap to a big tree falling into the house, the response has been super impressive. Always polite ...
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“Direct Residential is a very good team. They ......”

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Aug 20,2020
Minithumbup
By: 'Keming'
Aug 20,2020
0 people found
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Direct Residential is a very good team. They provide trusted and reliable service. We have used them for letting our old flat since 2012. They may be not well known outside Epsom but certainly one of the best letting agencies in Epsom if not the best....
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“Very good agency. We are moving in new house......”

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Aug 13,2020
Minithumbup
By: 'Vitan'
Aug 13,2020
0 people found
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Very good agency. We are moving in new house with them. The process was really smooth. Agents are friendly and helpful....
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“Amazing...”

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Aug 12,2020
Minithumbup
By: 'Amber'
Aug 12,2020
0 people found
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My partner and I had great communication with direct residential on renting the flat and when we wanted to stay for another year....
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“Rhian from Direct Residential has been brilli......”

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Aug 03,2020
Minithumbup
By: 'Charlotte'
Aug 03,2020
0 people found
this helpful
Rhian from Direct Residential has been brilliant from showing us around our property to ensuring that we moved in. Communication has been fantastic and she was extremely helpful and such a nice girl. Would never have known it was her first day if she hadn’...
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“Direct Residential a trusted agent...”

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Jul 28,2020
Minithumbup
By: 'Laura'
Jul 28,2020
0 people found
this helpful
Direct Residential have looked after my property for over 8 years. They are always very helpful and do everything they can to find new tenants whenever required. They have a thorough vetting process and I have had no issues with the tenants that have rented my ...
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“A professional, helpful and efficient service......”

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Jul 26,2020
Minithumbup
By: 'Gary'
Jul 26,2020
0 people found
this helpful
A professional, helpful and efficient service throughout. Handled with great care. Everything was completed in a timely manner and all requests were handled immediately. I would recommend Direct Residential to anyone looking for a friendly yet professional service. Thank you! 5 stars all round!...
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Staff picture Nick
Staff picture Linda
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(17)
Staff picture Harrie
Staff picture Elle May
Staff picture Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Regional Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17



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