Direct Residential
4.9/5, 247 reviews
96% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Letting Agents | Epsom, Sutton, Ashtead, Leatherhead | Property Management | Direct Residential

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 3 187 6 0 0 0 0 2 1
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA My deposits scheme

“Unbeaten professionalism...”

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Jul 01,2021
Minithumbup
By: 'James P'
Jul 01,2021
0 people found
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We have used Direct Residential for over ten years and wouldn't use anyone else. They make our jobs easier than any other agent we have used. Gabriel, Rhian and Matthew are a credit to the company....
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“did'nt they do well...”

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Jun 24,2021
Minithumbdown
By: 'Mehmet'
Jun 24,2021
0 people found
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I think I dealt with all the agents and found them courteous and helpful I have not got nothing unproductive to say about any of the agents and finally I would say we got through the process fairly smoothly. SO WELL DONE TO ALL....
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“Highly recommend...”

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Jun 23,2021
Minithumbup
By: 'Ulla'
Jun 23,2021
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I have been looked after for over 3 years with my rented flat and I can't complain. They have been excellent and quick to answer to anything. Highly recommend....
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“Very professional service...”

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Jun 21,2021
Minithumbup
By: 'Dorota'
Jun 21,2021
0 people found
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We're with Direct Residential since 2017. Over these 4 years we can only say positive things about how the property is being managed. DR are always very prompt with their responses and always very helpful. Very professional in their approach to the customer....
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“Very helpful and professional...”

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Jun 18,2021
Minithumbup
By: 'Liz'
Jun 18,2021
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Very helpful and professional throughout the process. Thoughtful in their dealings with my mum and happy to use more traditional approaches which suited her better, such as sending things through the post!...
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“The team at Direct Residential are extremely ......”

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May 27,2021
Minithumbup
By: 'Olivia'
May 27,2021
0 people found
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The team at Direct Residential are extremely friendly and professional, and with all of their help, has made it a really easy rental process. Thank you so much to the team!...
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“Excellent transaction, done with total profes......”

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May 25,2021
Minithumbup
By: 'Chris'
May 25,2021
0 people found
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Excellent transaction, done with total professionalism and an easy online system. I would recommend to both prospective tenants and landlords. 5 star company....
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“These are the best landlords I have ever used......”

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May 24,2021
Minithumbup
By: 'Sharon G'
May 24,2021
0 people found
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These are the best landlords I have ever used. The response time for issues is immediate and they are always helpful with any enquiry....
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“Thanking Rhian and Matthew...”

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May 24,2021
Minithumbup
By: 'SP Wong'
May 24,2021
0 people found
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I want to thank Rhian and Matthew for their help on the rental process, especially Matthew. He has been very patient going through the process with us and has been very responsive whenever we have any questions. The whole rental process went smoothly majorly because ...
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“Big thank you to Rhian and Matthew...”

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May 21,2021
Minithumbup
By: 'Gavin Wong'
May 21,2021
0 people found
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A big thank you to Rhian and Matthew. They are very helpful regarding the house hunting journey for my parents, especially Matthew. It is not exactly an easy time to look for a rental property recently. A lot of properties are going quickly. He managed ...
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“words of compliment...”

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May 19,2021
Minithumbdown
By: 'Namjin Kim'
May 19,2021
0 people found
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Just wanted to say a big thank you for the excellent service you have provided for the last 5 years. I am not sure if it is okay to refer to a person. But I would like to thank Gabriel in particular for his prompt response ...
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“Always ready to help and resolve issues. Staf......”

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May 13,2021
Minithumbup
By: 'Claudia Shanks'
May 13,2021
0 people found
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Always ready to help and resolve issues. Staff efficient and courteous and problems rectified quickly. Have no hesitation in recommending...
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“Thank you Direct Residential for making our m......”

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May 10,2021
Minithumbup
By: 'Alex'
May 10,2021
0 people found
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Thank you Direct Residential for making our moving process so smooth. The communication with the team was excellent. Everything was online and easy to navigate....
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“Again, thank you very much for great professi......”

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May 10,2021
Minithumbup
By: 'M W'
May 10,2021
0 people found
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Again, thank you very much for great professional service. Ian, Gabriel, Russell and all staffs are very helpful and professional as well as friendly. As a landlady, I have a few more properties in other areas and have an experience with other agents, I would ...
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“5 Star Service...”

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May 08,2021
Minithumbup
By: 'Gary Mayhew'
May 08,2021
0 people found
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Have received excellent customer service from Direct Residential and would recommend to anyone who needs support with renting. Great team!...
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“Made the process of renting a house very easy......”

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May 07,2021
Minithumbup
By: 'Matthew'
May 07,2021
0 people found
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Made the process of renting a house very easy. Especially during this pandemic. Staff were friendly & professional. Glad we found Direct Residential....
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“The whole process was smooth and efficient. ......”

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May 07,2021
Minithumbup
By: 'Jen'
May 07,2021
0 people found
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The whole process was smooth and efficient. Every member of staff I dealt with was friendly and helpful. All queried were answered very quickly....
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“Excellent service...”

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May 05,2021
Minithumbup
By: 'Stefka'
May 05,2021
0 people found
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These guys have made what is suppose to be the hard time of moving house into a smooth and easy process. Very efficient, supportive and professional. Big shout out to Rhian, Matthew and Emily. Thank you for making everything so easygoing!...
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“My first impression of Rhian's approach when ......”

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Mar 25,2021
Minithumbup
By: 'Louis Szreider'
Mar 25,2021
0 people found
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My first impression of Rhian's approach when showing me around was really professional and was able to provide an ample amount of information for me to make my decision on renting the property I am in now. The COVID guidelines that she inhibited were also ...
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“I appreciate very much the excellent service ......”

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Mar 16,2021
Minithumbup
By: 'Kelvin'
Mar 16,2021
0 people found
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I appreciate very much the excellent service provided by Direct Residential. I started to contact Direct Residential while I was still in Hong Kong. I specially give my heartfelt thanks to Matthrew for his very best contributions to get our rental done, even we located ...
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“I have received a very impressive level of se......”

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Mar 15,2021
Minithumbup
By: 'Penny Rainbow'
Mar 15,2021
0 people found
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I have received a very impressive level of service and professionalism throughout my rental process. Without hesitation, I recommend Direct Residential....
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“Excellent service. Clear communication throug......”

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Mar 04,2021
Minithumbup
By: 'Spencer'
Mar 04,2021
0 people found
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Excellent service. Clear communication throughout the whole process. Very quick to deal with any queries and put my mind to rest about renting accommodation. Would highly recommend....
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“Fantastic company to use for letting. The kno......”

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Feb 24,2021
Minithumbup
Ian
By: 'Joseph'
Feb 24,2021
0 people found
this helpful
Fantastic company to use for letting. The knowledge and communication throughout from Ian and Gabriel have been superb. Been guided through every step of the process with ease, and it was a pleasure to work with them both. Highly recommend A+...
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“Direct residential staff is always happy to h......”

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Feb 23,2021
Minithumbup
By: 'Daniel'
Feb 23,2021
0 people found
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Direct residential staff is always happy to help and also making you feel protected. Since we started with them I have no one single negative thing to be spotted. Keep the hard work...
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“My experience with Direct Residential was fan......”

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Feb 20,2021
Minithumbup
By: 'F Scarlett'
Feb 20,2021
0 people found
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My experience with Direct Residential was fantastic. From the first viewing through the entire letting process they made it clear and communicated the entire time. I’d like to highlight Rhian’s fabulous service and assistance in getting through the process. She really went above ...
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“Absolutely excellent from start to finish....”

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Feb 05,2021
Minithumbup
By: 'Stuart'
Feb 05,2021
0 people found
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Absolutely excellent from start to finish. Assertive, timely and prompt with calls, decisions and administration. Rhian was fantastic and so easy to chat to. Big big five stars for her and the team. Very pleased....
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“After renewing my tenancy for the fifth year,......”

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Jan 19,2021
Minithumbup
By: 'Karen'
Jan 19,2021
2 people found
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After renewing my tenancy for the fifth year, I have found these guys to be so helpful and approachable. I would not hesitate in recommending them....
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“What a relief!!! Renting with direct residen......”

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Jan 18,2021
Minithumbup
By: 'Georgina'
Jan 18,2021
0 people found
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What a relief!!! Renting with direct residential is stress free and i feel relaxed knowing they are there to help with any issues quickly. I have spoken to many members within the team and my message has always got back to the right team member. ...
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“Such a pleasure dealing with these agents. He......”

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Jan 08,2021
Minithumbup
By: 'Michelle'
Jan 08,2021
0 people found
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Such a pleasure dealing with these agents. Helpful, friendly and always on top of it. Had a great experience with them....
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“Very helpful and responsive crew. Answered al......”

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Jan 07,2021
Minithumbup
By: 'Salome Correia'
Jan 07,2021
0 people found
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Very helpful and responsive crew. Answered all my queries and of I raised anything it was followed up on straight away....
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Staff picture Nick
Staff picture Linda
Staff picture Harrie
Staff picture Ian
(17)
Staff picture Elle May
Staff picture Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Regional Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17



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Direct Residential