Direct Residential
4.9/5, 247 reviews
96% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Letting Agents | Epsom, Sutton, Ashtead, Leatherhead | Property Management | Direct Residential

Latest Reviews

 View all Reviews 247
12th Dec 2024
reviewed by 'Aurora'
“As a landlord, I would highly recommend Direct Residential. Linda and the team have been friendly, very helpful and extremely ......”
29th Oct 2024
reviewed by 'Jakes'
“The service received from all at Direct Residential has been professional and prompt. Harrie Gilliani has been always so very ......”
19th Oct 2024
reviewed by 'Aaron'
“All staff we communicated were amazing when helping us secure put new property. A special shoutout to Anna who was ......”
20th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
19th Sep 2024
reviewed by 'Urome'
“Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up ......”
6th Sep 2024
reviewed by 'SV'
“Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 3 187 6 0 0 0 0 2 1
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   4
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“Really poor quality tenants who ruined the property...”

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Jan 27,2022
Minithumbdown
By: 'S s'
Jan 27,2022
0 people found
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Found really poor quality tenants who ruined my property, they were really unpleasant, didnt give me access to the property, every day there were issues. Direct residential didnt take any responsibility for this at all. I dont recommend at all....
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“Professionalism...”

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Jan 27,2022
Minithumbup
Staff profile picture
Ian
By: 'Laura'
Jan 27,2022
0 people found
this helpful
Five years ago I was lucky enough to be introduced to Direct Residential through a friend to rent out my mother’s property. I met Ian who immediately made me at ease and gave me confidence. The whole team have been wonderful, their guidance second ...
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“We have used Direct Residential service since......”

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Dec 29,2021
Minithumbup
By: 'Keming'
Dec 29,2021
0 people found
this helpful
We have used Direct Residential service since 2010. They provided 1st class service consistently. They know Epsom area very well. Very much recommended....
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“Fantastic service and very friendly team, alw......”

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Dec 01,2021
Minithumbup
By: 'Anna'
Dec 01,2021
0 people found
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Fantastic service and very friendly team, always ready to help !Thank you everyone ! Sincerely, Anna D Palova Fantastic service and very friendly team, always ready to help! Thank you everyone ! Sincerely , Anna Palova...
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“Helpful and professional...”

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Nov 24,2021
Minithumbup
By: 'Fiona Scarlett'
Nov 24,2021
0 people found
this helpful
Have just been through lease renewal with Direct Residential. The whole process was streamlined and painless, and Russell was in contact throughout and was super helpful. Every member of staff I've dealt with over the last year has been helpful and professional. It makes such ...
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“Fantastic service...”

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Nov 15,2021
Minithumbup
By: 'Rebecca W'
Nov 15,2021
0 people found
this helpful
Fantastic service , always happy to help and nothing is problem for them. They are very professional and very friendly. Over the past 5 years they have been fantastic and continue to be the best....
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“Fantastic service and a very friendly team. A......”

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Nov 15,2021
Minithumbup
By: 'Rebecca W'
Nov 15,2021
0 people found
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Fantastic service and a very friendly team. Always helpful and willing to the best they can. They have been wonderful to work with over the past 5 years....
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“Recently rented a property through Direct Res......”

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Nov 10,2021
Minithumbup
By: 'James White'
Nov 10,2021
0 people found
this helpful
Recently rented a property through Direct Residential. They were professional, responsive and reasonable. I have rented numerous properties over the last 14 years both in Australia and UK, and Direct Residential are by far the best. Really 1st rate service and were keen to help....
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“Gabriel and Russell have been great taking ca......”

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Nov 09,2021
Minithumbup
By: 'Gianmarco Marotta'
Nov 09,2021
0 people found
this helpful
Gabriel and Russell have been great taking care of us as long term tenants. I would strongly recommend using Direct Res...rest assured they will tend to your every need as best as possible...
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“Extremely helpful and caring service. Explain......”

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Oct 30,2021
Minithumbup
By: 'Spacy'
Oct 30,2021
0 people found
this helpful
Extremely helpful and caring service. Explained and guided throughout the process. Answered all queries instantly and did their utmost to organise the whole process running smoother. Last but not least - extremely honest, real video, real photos, not exaggerated property features etc which are often ...
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“We recently took on a rental property through......”

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Oct 30,2021
Minithumbup
By: 'Matthew Collingridge'
Oct 30,2021
0 people found
this helpful
We recently took on a rental property through Direct Residential. I commend their professionalism and responsiveness to address all our questions. A great team and a great service...
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“Compliments to Gabriel at Direct Residential ......”

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Oct 28,2021
Minithumbup
By: 'Margarita Marotta-Haynes'
Oct 28,2021
0 people found
this helpful
Compliments to Gabriel at Direct Residential for providing good service and very prompt in getting any repairs requested is actioned promptly....
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“DR have been managing my rental agreement and......”

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Oct 08,2021
Minithumbup
By: 'Alok Ranjan'
Oct 08,2021
0 people found
this helpful
DR have been managing my rental agreement and house maintenance for more than 3years. Every interaction with them has always been hassle free and with complete peace of mind. Very proactive as well as responsive.We are fortunate to have Direct residential ,they were so ...
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“Russell was extremly helpful, efficient and p......”

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Oct 07,2021
Minithumbup
By: 'Michelle'
Oct 07,2021
0 people found
this helpful
Russell was extremly helpful, efficient and proffessional. This was a sensative time for me and it was handled with compassion and care - I couldnt recommed Russell and his team highly enough!...
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“Been using for over 8 years now, very helpful......”

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Oct 07,2021
Minithumbup
By: 'jade dormer'
Oct 07,2021
0 people found
this helpful
Been using for over 8 years now, very helpful and very prompt with anything that needs dealing with. Always a pleasure...
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“Efficient, Intelligent and encyclopaedic knowledge of lettings and local market...”

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Sep 30,2021
Minithumbup
By: 'Andrew'
Sep 30,2021
0 people found
this helpful
Ours was a complicated case and yet the staff here were brilliant..! Their collaborative approach to dealing with issues quickly demonstrated their efficiency, intelligence, and encyclopaedic knowledge of lettings and the local market. Will certainly use them again....
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“Have just re-letted our property. The proce......”

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Sep 05,2021
Minithumbup
By: 'Adrian Heafford'
Sep 05,2021
0 people found
this helpful
Have just re-letted our property. The process went through very smoothly and we found the inventory at the end was thorough (including a few things we'd missed)....
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“I bought a BTL flat from Direct residential, ......”

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Sep 02,2021
Minithumbup
Staff profile picture
Ian
By: 'M W'
Sep 02,2021
0 people found
this helpful
I bought a BTL flat from Direct residential, and was able to let it straight away with their full management service. Again I didn't have any stress with them, it was very easy and smooth process. They found a suitable tenant very quickly. They are ...
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By: Ian Plumb
Sep 02, 2021
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Thank you for the lovely feedback and review. We always try our best to deliver a fabulous service to make the process as easy and stress free as possible for all. Thank you. ...

“My third year with direct residential Absolut......”

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Aug 26,2021
Minithumbup
By: 'Hayley L'
Aug 26,2021
0 people found
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My third year with direct residential Absolutely great 👍🏼 Always helpful with enquiries or questions. Always very helpful if I ever have a problem....
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“Very professional and pragmatic service by Di......”

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Aug 25,2021
Minithumbup
By: 'Roshan Thawale'
Aug 25,2021
0 people found
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Very professional and pragmatic service by Direct residential team. This is second time we have used them and we are very pleased....
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“Professional and prompt service by this excel......”

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Aug 25,2021
Minithumbup
By: 'Pratibha Thawale'
Aug 25,2021
0 people found
this helpful
Professional and prompt service by this excellent team. We are now renting second year in a row from them. Pleased and would definitely recommend....
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“Great team at direct residential. Everyone is......”

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Aug 08,2021
Minithumbup
By: 'Ryan'
Aug 08,2021
0 people found
this helpful
Great team at direct residential. Everyone is helpful and professional. The response time with any form of correspondence was fast and precise....
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“Great support throughout the letting process.......”

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Aug 08,2021
Minithumbup
By: 'Rachel'
Aug 08,2021
0 people found
this helpful
Great support throughout the letting process. Quick with response and all staff were helpful. The overall process was fast and accurate....
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“2021Renewing...”

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Aug 06,2021
Minithumbup
By: 'Dean'
Aug 06,2021
0 people found
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2021 Renewing our contract and the team have been incredibly accommodating and helpful. A huge shout out to Russell for his help and patients....
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“I would recommend them...”

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Jul 14,2021
Minithumbup
By: 'Klau'
Jul 14,2021
0 people found
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I would recommend them, They have been so helpful with any questions that I had and they help me every time when I request it....
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“I would highly recommend Direct Residential...”

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Jul 12,2021
Minithumbup
By: 'Jyotsna'
Jul 12,2021
0 people found
this helpful
I would highly recommend Direct Residential team for finding a rental property. Good communication throughout the renting process. Thanks to Matt, Rhian and Russell....
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“Finding a rental property in London area espe......”

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Jul 12,2021
Minithumbup
By: 'Naga Tatipalli'
Jul 12,2021
0 people found
this helpful
Finding a rental property in London area especially when you are miles away from the place is absolutely dauting. Thanks to Matt, Rhian and all DR team who made the process so smooth and in a professional manner. I would give a special appreciation Matt ...
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“Matt is extremely helpful and professional! W......”

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Jul 09,2021
Minithumbup
By: 'Milena'
Jul 09,2021
0 people found
this helpful
Matt is extremely helpful and professional! Was very responsive and patient when we had questions. I felt that my family was being well looked after!...
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“I would highly recoment them, from start to f......”

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Jul 07,2021
Minithumbup
By: 'JP Fensham'
Jul 07,2021
0 people found
this helpful
I would highly recommend them, from start to finish all of them has been so helpful and kind. I would personally use them again. Thank you for the great and fast service....
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“12 month rental...”

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Jul 06,2021
Minithumbup
By: 'Jo Henderson-Smith'
Jul 06,2021
0 people found
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We rented for 12 months and within that time nothing was any trouble. We needed a boiler fixed and this was done within 24hrs. Emails or phone calls were always responded to immediately and any problem solved. Highly recommend....
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Staff picture Nick
Staff picture Linda
Staff picture Harrie
Staff picture Ian
(17)
Staff picture Elle May
Staff picture Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Regional Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17



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