Direct Residential
4.9/5, 247 reviews
96% recommended
98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Letting Agents | Epsom, Sutton, Ashtead, Leatherhead | Property Management | Direct Residential

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 3 187 6 0 0 0 0 2 1
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA My deposits scheme

“Problem solved efficiently...”

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Dec 05,2023
Minithumbup
Elle May
Nick
By: 'R & G'
Dec 05,2023
0 people found
this helpful
Elle May dealt with a problem on our behalf efficiently and coordinated plumber and tenant to sort the issue out. Lots of feed back to us, so we knew what was going on. Well done...
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By: Ian Plumb
Dec 05, 2023
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Thank you for your review R & G, it is much appreciated and fed on to Elle May and the team. Thank you and all the best. ...

“A great lettings agency - I would 100% recommend...”

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Dec 01,2023
Minithumbup
Nick
Ben
By: 'Tasha Hart'
Dec 01,2023
0 people found
this helpful
My experience with having Direct Residential as the letting agent was great from start to finish of my tenancy. They really helped and supported me with getting selected as the tenant, but then also worked hard to ensure my move out preferences are dates were ...
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“Amazing!...”

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Dec 01,2023
Minithumbup
Anna
Harrie
By: 'KatFarrell'
Dec 01,2023
0 people found
this helpful
Iva had a great experience from day 1 with my letting enquiry to a couple of years down the line now and still absolutely brilliant. Staff are all lovely and welcoming,...
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“Amazing...”

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Dec 01,2023
Minithumbup
Ben
By: 'Katfarrell'
Dec 01,2023
0 people found
this helpful
Absolitely amazing from the get go. Everybody seems lovely and allways positive accomodating and understanding!...
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“Faultless from the start to finish...”

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Nov 24,2023
Minithumbup
Nick
Ben
By: 'Penny'
Nov 24,2023
0 people found
this helpful
Faultless from the start of my tenancy which commenced in March 2021 until the recent end. I highly recommend Direct Residential. An exceedingly professional and friendly agency....
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“Extremely helpful and always reliable and pro......”

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Nov 24,2023
Minithumbup
Elle May
Harrie
By: 'Megan'
Nov 24,2023
0 people found
this helpful
Extremely helpful and always reliable and prompt with any issues/ complications with our rental property, highly recommend....
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“Reliable agency...”

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Nov 23,2023
Minithumbup
Nick
Harrie
By: 'Leah'
Nov 23,2023
0 people found
this helpful
Really reliable agency, made sure any issues with our house were sorted asap would definitely recommend!...
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“I have been renting through direct Residentia......”

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Nov 16,2023
Minithumbup
Harrie
By: 'Rebecca'
Nov 16,2023
0 people found
this helpful
I have been renting through direct Residential for about 7 years now. They are always very helpful and keep us in the loop of anything we need to know. They go above and beyond to make sure everything is sorted as soon as possible. All the ...
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“Efficient and friendly...”

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Nov 16,2023
Minithumbup
Anna
Linda
By: 'Will'
Nov 16,2023
0 people found
this helpful
Efficient and friendly React quickly to phone calls and any requirements....
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“Direct residential...”

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Nov 15,2023
Minithumbup
Nick
By: 'sajina'
Nov 15,2023
0 people found
this helpful
I really appreciate direct residential for their amazing standard service.They are very responsible,punctual and have excellent professional attitude.I really thankful to them for reliable approach in check in and check out inspections.Thanks to each and every staff in direct residential.They ...
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“Epsom Branch...”

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Nov 05,2023
Minithumbup
Harrie
Nick
By: 'Angela'
Nov 05,2023
0 people found
this helpful
Have been dealing with both Harrie and Nick and whilst my landlord is not the most reasonable man my dealings with these two have been professional, prompt and easy. They are both lovely people who seem to genuinely care about the tenants welfare which is ...
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“I thank you all staff from this letting agenc......”

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Oct 25,2023
Minithumbup
Anna
Nick
By: 'Nellie O.'
Oct 25,2023
0 people found
this helpful
I thank you all staff from this letting agency that helped me move in my new rental in less than a week. They have done their best to assist me through all the legal/ paperwork process and kept in touch with me for every step ...
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By: Ian Plumb
Oct 25, 2023
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Thank you for your lovely review Nellie; it was our pleasure to support you and help with the maintenance. Hope you enjoy your new home. ...

“Very happy!...”

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Oct 19,2023
Minithumbup
Anna
Linda
By: 'Dotty'
Oct 19,2023
0 people found
this helpful
Very happy with the team at Direct Residential. Particularly Anna, who was super positive and helpful when it came to doing the paperwork!...
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“Great Estate Agents...”

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Oct 11,2023
Minithumbup
Linda
Anna
By: 'Kelly'
Oct 11,2023
0 people found
this helpful
We have found and rented a property with Direct Residential and have nothing but positive things to say about the Team. They were always kind and knowledgeable and worked very hard at securing us the property. So far any issues we have had have been ...
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“Best Property management company in town. Sta......”

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Sep 26,2023
Minithumbup
Nick
Linda
By: 'Dr Hayat Chaudhary'
Sep 26,2023
0 people found
this helpful
Best Property management company in town. Staff is highly professional and helpful. I highly recommend If you want tension free living near Epsom....
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“Nice service provided by the agent - Direct R......”

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Sep 22,2023
Minithumbup
Anna
Nick
By: 'Emily'
Sep 22,2023
0 people found
this helpful
Nice service provided by the agent - Direct Residential Exclusively Letting and Management Specialists...
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“Today has been 5 years of me being in my prop......”

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Sep 19,2023
Minithumbup
Ian
Nick
By: 'Kayleigh elson'
Sep 19,2023
0 people found
this helpful
Today has been 5 years of me being in my property and I’m so happy with my landlord and the team at direct residential, very kind and positive atmosphere. Brilliant 🤩...
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By: Ian Plumb
Sep 19, 2023
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Thank you Kayleigh! Delighted you are pleased and happy anniversary! ...

“Had an easy and efficient experience when fin......”

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Sep 12,2023
Minithumbup
Ben
By: 'Vedant'
Sep 12,2023
0 people found
this helpful
Had an easy and efficient experience when finding a flat to rent with direct residential, the staff were great with their communication and always happy to help...
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“Best letting agents in Epsom...”

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Sep 12,2023
Minithumbup
Linda
Nick
By: 'R & G'
Sep 12,2023
0 people found
this helpful
We chose Direct Residential as it had good reviews and from past experience, as landlords we feel independent agents are the best. We are so pleased we went with them. Meeting Ian, he gave us a lot of advice,  his professionalism reinforced our decision. As ...
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“A very efficient and professional agency...”

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Aug 01,2023
Minithumbup
Ian
By: 'Jayne'
Aug 01,2023
0 people found
this helpful
A very efficient and professional agency. The staff were always there to answer questions. Highly recommend...
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By: Ian Plumb
Aug 01, 2023
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Thank you for the lovely review Jayne; always a pleasure to help a great landlord. ...

“Fantastic Team...”

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Jul 27,2023
Minithumbup
Anna
Nick
By: 'Ben'
Jul 27,2023
0 people found
this helpful
Definitely one of the best agencies out there. All the staff were very professional and helpful, and the whole renting process was very quick, efficient and stress free. I would highly recommend Direct Residential....
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“Brilliant agency...”

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Jul 22,2023
Minithumbup
Linda
Anna
By: 'SarahDee'
Jul 22,2023
0 people found
this helpful
Brilliant agency, we have been through quite a few in the past but I have to say they are one of the best - communication throughout was excellent, staff are warm and kind, the tenancy process was seamless. I don't normally write reviews but feel ...
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“Unreserved recommendation...”

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Jul 12,2023
Minithumbup
Linda
By: 'Property owner'
Jul 12,2023
0 people found
this helpful
Direct Residential were very helpful professional and courteous while helping us navigate through the process of renting out our property I am happy to make an unreserved recommendation for their services...
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“Excellent communication, friendly and helpful......”

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Jun 26,2023
Minithumbup
Anna
By: 'Jo'
Jun 26,2023
0 people found
this helpful
Excellent communication, friendly and helpful. Made the experience much easier...
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By: Ian Plumb
Jun 26, 2023
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Thank you for your lovely review Jo - a pleasure to help you. ...

“5 Stars!...”

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Jun 15,2023
Minithumbup
Linda
Anna
By: 'Chris Close'
Jun 15,2023
0 people found
this helpful
We friend and I have just rented a flat and we have to say the service has been great! Nice and friendly team, responsive and professional. Thank you Anna, Ben and Linda :D...
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“What a fantastic team!Everyone at Direct Re......”

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Jun 05,2023
Minithumbup
Nick
Harrie
By: 'ROSS GILES'
Jun 05,2023
1 people found
this helpful
What a fantastic team! Everyone at Direct Residential were extremely professional, polite and so friendly during my tenancy with them. The service they provide is second to none. Emails and queries were always answered without any delay. A great agency that looks after you!...
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By: Ian Plumb
Jun 05, 2023
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Thank you Ross; we are delighted you found our service and colleagues excellent! All the best. ...

“Great service...”

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May 31,2023
Minithumbup
Linda
Nick
By: 'James'
May 31,2023
0 people found
this helpful
Very professional and efficient service from Linda, Nick and the rest of the team. They are always very helpful and their experience and expertise has been very useful. A pleasure to use and can thoroughly recommend....
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“The team were very helpful...”

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May 24,2023
Minithumbup
Linda
Anna
By: 'Nathan'
May 24,2023
0 people found
this helpful
The team were very helpful, responsive and friendly. They helped us complete the move quickly and were on top of everything throughout the process whenever we had questions or outstanding documents. I would be happy to recommend their services to friends and family...
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By: Ian Plumb
May 24, 2023
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Thank you Nathan; delighted to help you! ...

“Nick has spent the last week being incredibly......”

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May 19,2023
Minithumbup
Nick
Harrie
By: 'Emma Bailey'
May 19,2023
0 people found
this helpful
Nick has spent the last week being incredibly helpful and was always at the end of the phone when I needed. He made the checkout process that much easier. I’ve rented a property from direct residential for three years. I was really happy . Couldn’...
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“Direct Residential are excellent...”

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May 18,2023
Minithumbdown
Nick
Ian
By: 'SSV'
May 18,2023
0 people found
this helpful
Direct Residential are excellent and I can't recommend them highly enough. Ian and team genuinely care about landlords and tenants...
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Staff picture Nick
Staff picture Linda
Staff picture Harrie
Staff picture Ian
(17)
Staff picture Elle May
Staff picture Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Regional Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17



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Direct Residential