98% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ...
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Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.
Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Latest Reviews
View all Reviews 246
29th Oct 2024
reviewed by 'Jakes'
19th Oct 2024
reviewed by 'Aaron'
3rd Sep 2024
reviewed by 'Robyn'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 98% | 98% | £550 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 47 | 3 | 187 | 6 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
- KT17
- KT19
- KT18
- KT20
- KT21
- KT22
- SM1
- SM2
Address
Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
to Rent 9
Nick
Linda
Harrie
Ian
(17)
Elle May
Eleanor
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to your comments….
……we’re here to help
At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.
If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.
Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:
Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.
Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:
The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG
Tel: 0844 387 0555 Website: www.arla.co.uk
The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by
……we’re here to help
At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.
If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.
Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:
Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.
Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:
The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG
Tel: 0844 387 0555 Website: www.arla.co.uk
The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306 Website: http://www.tpos.co.uk
Best Letting Agent in Epsom 
